Paysign, Inc. (PAYS)
SIC breadcrumb: Services > Business Services > SIC 7389 Services-Business Services, NEC
SEC company page: https://www.sec.gov/edgar/browse/?CIK=1496443. Latest filing source: 0001683168-26-002180.
Informational only - descriptive public-record data, not investment advice.
Business
Read PAYS's verbatim Item 1 Business section from its latest 10-K: Business.
Risk Factors
Read PAYS's verbatim Item 1A Risk Factors from its latest 10-K: Risk Factors.
Selected Fundamentals
| Metric | Value | Unit | FY | Filed |
|---|---|---|---|---|
| Revenue | 82,028,176 | USD | 2025 | 2026-03-25 |
| Net income | 7,551,613 | USD | 2025 | 2026-03-25 |
| Assets | 276,253,203 | USD | 2025 | 2026-03-25 |
Financials
Annual standardized facts from SEC companyfacts as of latest extracted filing date 2026-03-25. Source: https://data.sec.gov/api/xbrl/companyfacts/CIK0001496443.json. Derived margins, ratios, and free cash flow are computed from the extracted annual SEC facts.
| Metric | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 |
|---|---|---|---|---|---|---|---|---|---|---|
| Revenue | 24,120,434 | 29,464,849 | 38,033,667 | 47,274,162 | 58,384,552 | 82,028,176 | ||||
| Net income | 1,400,799 | 1,791,141 | 2,588,054 | 7,454,319 | -9,141,562 | -2,721,334 | 1,027,775 | 6,458,727 | 3,815,907 | 7,551,613 |
| Operating income | 1,358,609 | 1,767,792 | 2,472,628 | 6,101,654 | -8,338,100 | -2,739,433 | 344,335 | -167,255 | 1,021,508 | 7,362,839 |
| Gross profit | 4,537,434 | 6,699,819 | 11,397,223 | 19,241,475 | 9,303,406 | 14,711,807 | 20,954,598 | 24,136,165 | 32,197,334 | 48,716,953 |
| Diluted EPS | 0.03 | 0.04 | 0.05 | 0.14 | -0.19 | -0.05 | 0.02 | 0.12 | 0.07 | 0.13 |
| Operating cash flow | 4,205,283 | 7,151,714 | 15,995,969 | 16,712,779 | 13,775,819 | 15,228,189 | 25,317,964 | 27,620,624 | 22,947,120 | 52,450,867 |
| Capital expenditures | 109,865 | 707,224 | 257,062 | 463,714 | 1,383,311 | 328,566 | 105,186 | 262,556 | 434,901 | 1,209,048 |
| Share buybacks | 0.00 | 1,127,884 | 495,045 | 375,786 | ||||||
| Assets | 13,871,707 | 20,402,579 | 36,177,708 | 53,548,346 | 67,833,506 | 84,050,793 | 108,244,253 | 146,598,849 | 179,028,197 | 276,253,203 |
| Liabilities | 11,175,061 | 15,561,527 | 27,288,471 | 34,246,831 | 54,597,441 | 71,062,990 | 91,950,958 | 122,111,468 | 148,586,565 | 227,763,032 |
| Stockholders' equity | 2,891,332 | 5,041,169 | 9,096,167 | 19,301,515 | 13,236,065 | 12,987,803 | 16,293,295 | 24,487,381 | 30,441,632 | 48,490,171 |
| Free cash flow | 4,095,418 | 6,444,490 | 15,738,907 | 16,249,065 | 12,392,508 | 14,899,623 | 25,212,778 | 27,358,068 | 22,512,219 | 51,241,819 |
Ratios
| Metric | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 |
|---|---|---|---|---|---|---|---|---|---|---|
| Net margin | -37.90% | -9.24% | 2.70% | 13.66% | 6.54% | 9.21% | ||||
| Operating margin | -34.57% | -9.30% | 0.91% | -0.35% | 1.75% | 8.98% | ||||
| Return on equity | 48.45% | 35.53% | 28.45% | 38.62% | -69.07% | -20.95% | 6.31% | 26.38% | 12.54% | 15.57% |
| Return on assets | 10.10% | 8.78% | 7.15% | 13.92% | -13.48% | -3.24% | 0.95% | 4.41% | 2.13% | 2.73% |
| Liabilities / equity | 3.87 | 3.09 | 3.00 | 1.77 | 4.12 | 5.47 | 5.64 | 4.99 | 4.88 | 4.70 |
| Current ratio | 1.08 | 1.15 | 1.22 | 1.40 | 1.15 | 1.10 | 1.10 | 1.08 | 1.09 | 1.11 |
Industry Peer Context
Net margin peer context
Operating margin peer context
ROE peer context
ROA peer context
Financial Bridges
Income statement bridge from reported figures
Figure provenance: SEC companyfacts FY 2025. Revenue: accession 0001683168-26-002180; concept RevenueFromContractWithCustomerExcludingAssessedTax; source concepts us-gaap:RevenueFromContractWithCustomerExcludingAssessedTax | Gross profit: accession 0001683168-26-002180; concept GrossProfit; source concepts us-gaap:GrossProfit | Operating income: accession 0001683168-26-002180; concept OperatingIncomeLoss; source concepts us-gaap:OperatingIncomeLoss | Net income: accession 0001683168-26-002180; concept NetIncomeLoss; source concepts us-gaap:NetIncomeLoss
Free cash flow = operating cash flow - capital expenditures
Figure provenance: SEC companyfacts FY 2025. Operating cash flow: accession 0001683168-26-002180; concept NetCashProvidedByUsedInOperatingActivities; source concepts us-gaap:NetCashProvidedByUsedInOperatingActivities | Capital expenditures: accession 0001683168-26-002180; concept PaymentsToAcquirePropertyPlantAndEquipment; source concepts us-gaap:PaymentsToAcquirePropertyPlantAndEquipment | Free cash flow: accession 0001683168-26-002180; concept NetCashProvidedByUsedInOperatingActivities - PaymentsToAcquirePropertyPlantAndEquipment; source concepts us-gaap:NetCashProvidedByUsedInOperatingActivities; us-gaap:PaymentsToAcquirePropertyPlantAndEquipment
Financial Charts
Figure provenance: SEC companyfacts. Latest point: FY 2025 ended 2025-12-31; accession 0001683168-26-002180; filed 2026-03-25. Concept: RevenueFromContractWithCustomerExcludingAssessedTax. Source concepts: us-gaap:RevenueFromContractWithCustomerExcludingAssessedTax.
Figure provenance: SEC companyfacts. Latest point: FY 2025 ended 2025-12-31; accession 0001683168-26-002180; filed 2026-03-25. Concept: NetIncomeLoss. Source concepts: us-gaap:NetIncomeLoss.
Figure provenance: SEC companyfacts. Latest point: FY 2025 ended 2025-12-31; accession 0001683168-26-002180; filed 2026-03-25. Concept: OperatingIncomeLoss. Source concepts: us-gaap:OperatingIncomeLoss.
Figure provenance: SEC companyfacts. Latest point: FY 2025 ended 2025-12-31; accession 0001683168-26-002180; filed 2026-03-25. Concept: GrossProfit. Source concepts: us-gaap:GrossProfit.
Figure provenance: SEC companyfacts. Latest point: FY 2025 ended 2025-12-31; accession 0001683168-26-002180; filed 2026-03-25. Concept: EarningsPerShareDiluted. Source concepts: us-gaap:EarningsPerShareDiluted.
Figure provenance: SEC companyfacts. Latest point: FY 2025 ended 2025-12-31; accession 0001683168-26-002180; filed 2026-03-25. Concept: NetCashProvidedByUsedInOperatingActivities. Source concepts: us-gaap:NetCashProvidedByUsedInOperatingActivities.
Figure provenance: SEC companyfacts. Latest point: FY 2025 ended 2025-12-31; accession 0001683168-26-002180; filed 2026-03-25. Concept: PaymentsToAcquirePropertyPlantAndEquipment. Source concepts: us-gaap:PaymentsToAcquirePropertyPlantAndEquipment.
Figure provenance: SEC companyfacts. Latest point: FY 2025 ended 2025-12-31; accession 0001683168-26-002180; filed 2026-03-25. Concept: PaymentsForRepurchaseOfCommonStock. Source concepts: us-gaap:PaymentsForRepurchaseOfCommonStock.
Figure provenance: SEC companyfacts. Latest point: FY 2025 ended 2025-12-31; accession 0001683168-26-002180; filed 2026-03-25. Concept: Assets. Source concepts: us-gaap:Assets.
Figure provenance: SEC companyfacts. Latest point: FY 2025 ended 2025-12-31; accession 0001683168-26-002180; filed 2026-03-25. Concept: Liabilities. Source concepts: us-gaap:Liabilities.
Figure provenance: SEC companyfacts. Latest point: FY 2025 ended 2025-12-31; accession 0001683168-26-002180; filed 2026-03-25. Concept: StockholdersEquity. Source concepts: us-gaap:StockholdersEquity.
Figure provenance: SEC companyfacts. Latest point: FY 2025 ended 2025-12-31; accession 0001683168-26-002180; filed 2026-03-25. Concept: NetCashProvidedByUsedInOperatingActivities - PaymentsToAcquirePropertyPlantAndEquipment. Source concepts: us-gaap:NetCashProvidedByUsedInOperatingActivities; us-gaap:PaymentsToAcquirePropertyPlantAndEquipment.
Quarterly
Quarterly standardized facts from SEC companyfacts as of latest extracted filing date 2026-05-13. Source: https://data.sec.gov/api/xbrl/companyfacts/CIK0001496443.json.
| Quarter | End Date | Revenue | Net Income | Diluted EPS | Method |
|---|---|---|---|---|---|
| 2022-Q2 | 2022-06-30 | 0.00 | reported discrete quarter | ||
| 2022-Q3 | 2022-09-30 | 0.02 | reported discrete quarter | ||
| 2023-Q1 | 2023-03-31 | 0.00 | reported discrete quarter | ||
| 2023-Q2 | 2023-03-31 | -160,130 | reported discrete quarter | ||
| 2023-Q2 | 2023-06-30 | 11,041,051 | 0.00 | reported discrete quarter | |
| 2023-Q3 | 2023-06-30 | -104,156 | reported discrete quarter | ||
| 2023-Q3 | 2023-09-30 | 12,400,325 | 0.02 | reported discrete quarter | |
| 2023-Q4 | 2023-12-31 | 13,689,496 | 5,622,409 | derived Q4 = FY annual - nine-month YTD | |
| 2024-Q1 | 2024-03-31 | 13,190,074 | 309,096 | 0.01 | reported discrete quarter |
| 2024-Q2 | 2024-03-31 | 309,096 | reported discrete quarter | ||
| 2024-Q2 | 2024-06-30 | 14,331,599 | 0.01 | reported discrete quarter | |
| 2024-Q3 | 2024-06-30 | 697,102 | reported discrete quarter | ||
| 2024-Q3 | 2024-09-30 | 15,256,431 | 0.03 | reported discrete quarter | |
| 2024-Q4 | 2024-12-31 | 15,606,448 | 1,372,872 | derived Q4 = FY annual - nine-month YTD | |
| 2025-Q1 | 2025-03-31 | 18,598,149 | 2,586,100 | 0.05 | reported discrete quarter |
| 2025-Q2 | 2025-03-31 | 2,586,100 | reported discrete quarter | ||
| 2025-Q2 | 2025-06-30 | 19,078,353 | 0.02 | reported discrete quarter | |
| 2025-Q3 | 2025-06-30 | 1,387,761 | reported discrete quarter | ||
| 2025-Q3 | 2025-09-30 | 21,596,478 | 0.04 | reported discrete quarter | |
| 2025-Q4 | 2025-12-31 | 22,755,196 | 1,362,617 | derived Q4 = FY annual - nine-month YTD | |
| 2026-Q1 | 2026-03-31 | 28,038,424 | 5,438,918 | 0.09 | reported discrete quarter |
Quarterly Charts
Figure provenance: SEC companyfacts. Latest point: FY 2026 ended 2026-03-31; accession 0001683168-26-003762; filed 2026-05-13. Concept: RevenueFromContractWithCustomerExcludingAssessedTax. Source concepts: us-gaap:RevenueFromContractWithCustomerExcludingAssessedTax.
Figure provenance: SEC companyfacts. Latest point: FY 2026 ended 2026-03-31; accession 0001683168-26-003762; filed 2026-05-13. Concept: NetIncomeLoss. Source concepts: us-gaap:NetIncomeLoss.
Figure provenance: SEC companyfacts. Latest point: FY 2026 ended 2026-03-31; accession 0001683168-26-003762; filed 2026-05-13. Concept: EarningsPerShareDiluted. Source concepts: us-gaap:EarningsPerShareDiluted.
Macro Cross-References
- CPIAUCSL - Consumer Price Index for All Urban Consumers: All Items in U.S. City Average
- UNRATE - Unemployment Rate
- FEDFUNDS - Federal Funds Effective Rate
- CES0500000003 - Average Hourly Earnings of All Employees, Total Private
- DFEDTARU - Federal Funds Target Range - Upper Limit
- DFEDTARL - Federal Funds Target Range - Lower Limit
- DGS3MO - Market Yield on U.S. Treasury Securities at 3-Month Constant Maturity
- DGS2 - Market Yield on U.S. Treasury Securities at 2-Year Constant Maturity
- DGS10 - Market Yield on U.S. Treasury Securities at 10-Year Constant Maturity
- DGS30 - Market Yield on U.S. Treasury Securities at 30-Year Constant Maturity
- T10Y2Y - 10-Year Treasury Constant Maturity Minus 2-Year Treasury Constant Maturity
- CPILFESL - Consumer Price Index for All Urban Consumers: All Items Less Food and Energy
- CPIUFDSL - Consumer Price Index for All Urban Consumers: Food
- CPIENGSL - Consumer Price Index for All Urban Consumers: Energy
- CUSR0000SAH1 - Consumer Price Index for All Urban Consumers: Shelter
- PCEPI - Personal Consumption Expenditures: Chain-type Price Index
- PCEPILFE - Personal Consumption Expenditures Excluding Food and Energy: Chain-type Price Index
- PPIACO - Producer Price Index by Commodity: All Commodities
- T10YIE - 10-Year Breakeven Inflation Rate
- U6RATE - Total Unemployed, Plus All Marginally Attached Workers Plus Total Employed Part Time for Economic Reasons
- PAYEMS - All Employees, Total Nonfarm
- CIVPART - Labor Force Participation Rate
- EMRATIO - Employment-Population Ratio
- UNEMPLOY - Unemployed
- CE16OV - Employment Level
- ICSA - Initial Claims
- JTSJOL - Job Openings: Total Nonfarm
- JTSQUR - Quits: Total Nonfarm
- GDPC1 - Real Gross Domestic Product
- A191RL1Q225SBEA - Real Gross Domestic Product: Percent Change from Preceding Period
- INDPRO - Industrial Production: Total Index
- TCU - Capacity Utilization: Total Index
- HOUST - New Privately-Owned Housing Units Started: Total Units
- PERMIT - New Privately-Owned Housing Units Authorized in Permit-Issuing Places: Total Units
- RSAFS - Advance Retail Sales: Retail Trade
- PCE - Personal Consumption Expenditures
- DSPIC96 - Real Disposable Personal Income
- PSAVERT - Personal Saving Rate
- M2SL - M2
- BOPGSTB - U.S. International Trade in Goods and Services: Balance
- MSPUS - Median Sales Price of Houses Sold for the United States
- HSN1F - New One Family Houses Sold: United States
- RHORUSQ156N - Homeownership Rate in the United States
- TTLCONS - Total Construction Spending: Total Construction in the United States
- RRVRUSQ156N - Rental Vacancy Rate in the United States
- TOTALSL - Total Consumer Credit Owned and Securitized
- REVOLSL - Revolving Consumer Credit Owned and Securitized
- DRCCLACBS - Delinquency Rate on Credit Card Loans, All Commercial Banks
- GDP - Gross Domestic Product
- GPDI - Gross Private Domestic Investment
- GCE - Government Consumption Expenditures and Gross Investment
- PCEC - Personal Consumption Expenditures
- NETEXP - Net Exports of Goods and Services
- GFDEBTN - Federal Debt: Total Public Debt
- GFDEGDQ188S - Federal Debt: Total Public Debt as Percent of Gross Domestic Product
- FYFSD - Federal Surplus or Deficit
- FGRECPT - Federal Government Current Receipts
- FGEXPND - Federal Government: Current Expenditures
- MANEMP - All Employees, Manufacturing
- USCONS - All Employees, Construction
- USTRADE - All Employees, Retail Trade
- USFIRE - All Employees, Financial Activities
- USGOVT - All Employees, Government
- AWHAETP - Average Weekly Hours of All Employees, Total Private
- DGORDER - Manufacturers' New Orders: Durable Goods
- NEWORDER - Manufacturers' New Orders: Nondefense Capital Goods Excluding Aircraft
- BUSINV - Total Business Inventories
- EXPGS - Exports of Goods and Services
- IMPGS - Imports of Goods and Services
- IR - Import Price Index (End Use): All Commodities
- PPIFIS - Producer Price Index by Commodity: Final Demand
Latest quarter (10-Q)
Latest 10-Q source: 0001683168-26-003762.
ITem 2.
Management’s discussion and analysis of financial condition and results of operations.
Disclosure Regarding Forward-Looking Statements
This Quarterly Report on Form 10-Q includes forward
looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended (the “Securities Act”), and
Section 21E of the Securities Exchange Act of 1934, as amended (the “Exchange Act”) (“Forward-Looking Statements”).
All statements other than statements of historical fact included in this report are Forward-Looking Statements. These Forward-Looking
Statements are based on our current expectations, assumptions, estimates and projections about our business and our industry. Words such
as “believe,” “anticipate,” “expect,” “intend,” “plan,” “propose,”
“may,” and other similar expressions identify Forward-Looking Statements. Specific forward-looking statements made herein
include: our belief that we do not anticipate any losses with respect to accounts with balances exceeding federally insured limits; our
expected lease obligations for subsequent years; our belief that our platform can be seamlessly integrated with our clients’ systems;
our belief that changes in the estimates used to calculate the fair value of our business from year to year could materially affect the
determination of fair value; our conclusion that goodwill impairment for the three months ended March 31, 2026 was more likely than not
impaired; our belief that our distinctive positioning allows us to provide end-to end technologies that securely manage transaction processing,
cardholder enrollment, value loading, account management, data and analytics, and customer service; our belief that our architecture
is known for its cross-platform compatibility, flexibility, and scalability - allowing our clients and partners to leverage these advantages
for cost savings and revenue opportunities; our expectation that the adoption of ASU 2025-11
will not have a material effect on our consolidated financial statements; our focus of our marketing efforts on corporate incentive and
expense prepaid card products in various market verticals, including but not limited to, general corporate expense, healthcare related
markets including patient affordability solutions, clinical trials and donor compensation, loyalty rewards and incentive cards; our plan
for 2026 to continue to invest additional funds in technology improvements, sales and marketing, cybersecurity, fraud, customer service,
and regulatory compliance; if a certain financial institution were to be placed into receivership, we may be unable to access the cash
we have on deposit and if we are unable to access our cash and cash equivalents as needed, our financial position and ability to operate
our business could be adversely affected; our belief that from time to time we evaluate raising capital to enable us to diversify into
new market verticals; our belief that if we do not raise new capital, that we will still be able to support our existing business and
expand into new vertical markets using internally generated funds; our belief that the following measures are the primary indicators
of our quarterly and annual revenues: gross dollar volume loaded on cards and conversion rates on gross dollar volume loaded on cards;
our belief that the following are also key performance indicators: revenues, gross profit, operational expenses as a percentage of revenues,
and cardholder participation; our belief that our available cash on hand, excluding restricted cash, along with our forecast for revenues
and cash flows for the remainder of 2026 and through the first quarter of 2028, will be sufficient to sustain our operations for the
next twenty-four months; we may become involved in various lawsuits and legal proceedings that arise in the ordinary course of business
and an adverse result in these or other matters may arise from time to time that may harm our business; third-party software may be used
for highly specialized business functions, which we may not be able to develop internally within time and budget constraints; and our
expectation that the stock repurchase program will be completed within 36 months from the commencement date. In the normal course of
our business, we, in an effort to help keep our stockholders and the public informed about our operations, may from time-to-time issue
certain statements, either in writing or orally, that contain, or may contain, forward-looking statements. Although we believe that the
expectations reflected in such Forward-Looking Statements are reasonable, we can give no assurance that such expectations will prove
to have been correct. In addition, any statements that refer to expectations, projections, estimates, forecasts, or other characterizations
of future events or circumstances are Forward-Looking Statements. These Forward-Looking Statements are subject to certain risks and uncertainties
that could cause actual results to differ materially from those reflected in the Forward-Looking Statements. Such important factors (“Important
Factors”) and other factors are disclosed under “Risk Factors” in our Annual Report on Form 10-K for the year ended
December 31, 2025 and in other reports filed with the Securities and Exchange Commission (the “SEC”) from time to time. All
prior and subsequent written and oral Forward-Looking Statements attributable to us or persons acting on our behalf are expressly qualified
in their entirety by the Important Factors described below that could cause actual results to differ materially from our expectations
as set forth in any Forward-Looking Statement made by or on behalf of us. You are cautioned not to place undue reliance on these Forward-Looking
Statements, which relate only to events as of the date on which the statements are made. We undertake no obligation to publicly revise
these Forward-Looking Statements to reflect events or circumstances that arise after the date hereof. You should refer to and carefully
review the information in future documents we file with the SEC.
| Column 1 | Column 2 |
|---|---|
| 20 |
Overview
Paysign, Inc. (the “Company,”
“Paysign,” “we” or “our”), headquartered in Nevada, was incorporated on August 24, 1995, and trades
under the symbol PAYS on The Nasdaq Stock Market LLC. We are a vertically integrated provider of prepaid card products and processing
services for corporate, consumer and government entities. Our payment solutions are utilized by our corporate customers as a means to
increase customer loyalty, increase patient adherence rates, reduce administration costs and streamline operations. Public sector organizations
can utilize our payment solutions to disburse public benefits or for internal payments. We market our prepaid card solutions under our
Paysign® brand. As we are a payment processor and prepaid card program manager, we derive our revenue from all stages of the prepaid
card lifecycle.
In addition to our payment solutions,
we also offer life science technology solutions targeting blood and plasma collection organizations. These software solutions are marketed
under the Apherion™ brand, and we derive our revenue from licensing, hosting and consulting fees.
We operate on a powerful, high-availability
payment solutions platform with cutting-edge fintech capabilities that can be seamlessly integrated with our clients’ systems. This
distinctive positioning allows us to provide end-to-end technologies that securely manage transaction processing, cardholder enrollment,
value loading, account management, data and analytics and customer service. Our architecture is known for its cross-platform compatibility,
flexibility, and scalability – allowing our clients and partners to leverage these advantages for cost savings and revenue opportunities.
Our suite of product offerings
includes solutions for corporate rewards, prepaid gift cards, general purpose reloadable debit cards, employee incentives, consumer rebates,
donor compensation, clinical trials, healthcare reimbursement payments and pharmaceutical payment assistance, demand deposit accounts
accessible with a debit card and software solutions targeting blood and plasma collection organizations. Our cards are sponsored by our
issuing bank partners.
Our revenues include fees generated
from cardholder fees, interchange, card program management fees, transaction claims processing fees, breakage and settlement income.
Revenue from cardholder fees, interchange, card program management fees and transaction claims processing fees is recorded when the performance
obligation is fulfilled. Breakage is recorded ratably over the estimated card life based on historical redemption patterns, market-specific
trends, escheatment rules, and existing economic conditions and relates solely to our open-loop gift card business which began at the
end of 2022 and is recorded under other revenue on the condensed consolidated statements of operations. Settlement income is recorded
at the expiration of the card or card program and relates primarily to our corporate incentive programs which is also recorded under other
revenue on the condensed consolidated statements of operations.
The industry generally has two
categories for our prepaid debit cards: (1) corporate and consumer reloadable cards and (2) non-reloadable cards.
Reloadable Cards: These types
of cards are generally classified as payroll or considered general purpose reloadable (“GPR”) cards. Payroll cards are issued
by an employer to an employee in order to allow the employee to access payroll amounts that are deposited into an account linked to their
card. GPR cards can also be issued to a consumer at a retail location or mailed to a consumer after completing an on-line application.
GPR cards can be reloaded multiple times with a consumer’s payroll, government benefit, a federal or state tax refund or through
cash reload networks located at retail locations. Reloadable cards are generally open-loop cards as described below.
Non-Reloadable Cards: These
are generally one-time use cards that are only active until the funds initially loaded to the card are spent. These types of cards are
generally used as gift or incentive cards. Typically, these types of cards are used for the purchase of goods or services at retail locations
and cannot be used to receive cash.
Both reloadable and non-reloadable
cards may be open-loop, closed-loop or restricted-loop. Open-loop cards can be used to receive cash at ATM locations by PIN; or purchase
goods or services by PIN or signature at retail locations virtually anywhere that the network brand (American Express, Discover, Mastercard,
Visa, etc.) is accepted. Closed-loop cards can only be used at a specific merchant. Restricted-loop cards can be used at several merchants,
or a defined group of merchants, such as all merchants at a specific shopping mall.
| Column 1 | Column 2 |
|---|---|
| 21 |
The prepaid card market in the
United States has experienced significant growth in recent years due to consumers and merchants embracing improved technology, greater
convenience, more product choices and greater flexibility. Prepaid cards have also proven to be an attractive alternative to traditional
bank accounts for certain segments of the population, particularly those without, or who could not qualify for, a checking or savings
account.
We manage all aspects of the
prepaid card lifecycle, from managing the card design and approval processes with partners and networks, to production, packaging, distribution
and personalization. We also oversee inventory and security controls, renewals, lost and stolen card management and replacement. We employ
a 24/7/365 fully staffed, in-house customer service department which utilizes bilingual customer service representatives, Interactive
Voice Response, and two-way short message service messaging and text alerts.
Currently, we are focusing our
marketing e
[Excerpt truncated for page length; source filing is linked above.]
Latest 10-K MD&A
ITEM
7. MANAGEMENT’S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION and RESULTS OF OPERATIONS.
The following discussion and analysis of our
financial condition and results of operations should be read in conjunction with the audited consolidated financial statements and related
notes included elsewhere in this Form 10-K. This discussion contains forward-looking statements that involve risks and uncertainties.
Our actual results could differ materially from those discussed below. Factors that could cause or contribute to such differences include,
but are not limited to, those identified below and those discussed in “Risk Factors” included elsewhere in this Form 10-K.
| Column 1 | Column 2 |
|---|---|
| 26 |
Disclosure Regarding Forward-Looking Statements
This Annual Report on Form 10-K includes
forward looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended (the “Securities
Act”), and Section 21E of the Securities Exchange Act of 1934, as amended (the “Exchange Act”)
(“Forward-Looking Statements”). All statements other than statements of historical fact included in this report are
Forward-Looking Statements. These Forward-Looking Statements are based on our current expectations, assumptions, estimates and
projections about our business and our industry. Words such as “believe,” “anticipate,”
“expect,” “intend,” “plan,” “propose,” “may,” and other similar
expressions identify Forward-Looking Statements. Specific forward-looking statements made herein include: our belief that we cannot
predict how future regulations might affect us; our belief that complying with future regulation could be expensive or require us to
change the way we operate our business; our belief that our in-house customer service center provides the highest customer service
experience for our clients as training is performed on-site by Paysign staff; we may utilize independent contractors who make direct
sales and are paid on a commission basis only; our belief that nearly every state would require us to obtain a money transmitter
license to operate a money transfer business; our anticipation that we will not pay any cash dividends in the foreseeable future;
our intention to retain any earnings to finance the operation and expansion of our business; our intention to continue to make
significant investments to maintain the security of our data and cybersecurity infrastructure; our expectation that the trading
price for our common stock will be affected by any research or reports that securities analysts publish about us or our business;
our belief that our editing processes are consistent with applicable reimbursement rules and industry practice; our belief that all
independent contractor and employment agreement relationships are satisfactory; our belief that we have taken appropriate actions to
remediate previously reported control deficiencies that we have identified and to strengthen our internal control over financial
reporting; our belief that we have utilized proven systems designed for robust data security and integrity in electronic
transactions; we may introduce products in the future that would be subject to money transfer and payment instrument licensing
regulations; our belief that a data security breach at one of the banks that issue our cards or our third-party service providers
could result in significant reputational harm to us and cause the use and acceptance of our cards to decline, either of which could
have a significant adverse impact on our operating results and future growth prospects; our belief that our existing competitors
have longer operating histories, are substantially larger than we are, may already have or could develop substantially greater
financial and other resources than we have, may offer, develop or introduce a wider range of programs and services than we offer or
may use more effective advertising and marketing strategies than we do to achieve broader brand recognition, customer awareness and
retail penetration; our expectation that we may also face price competition that results in decreases in the purchase and use of our
products and services; our expectation that we may have to increase the incentives that we offer to our marketing partners and
decrease the prices of our products and services, which could adversely affect our operating results; we may receive a stockholder
proposal relating to a variety of ESG issues to public companies in the future; we may be subject to, or contractually required to
comply with, state and federal laws that govern various aspects of the submission of healthcare claims for reimbursement and the
receipt of payments for healthcare items or services; we may use and disclose individually identifiable health information to
perform our services and for other limited purposes, such as creating de-identified information; we may not be able to detect
unauthorized use of our intellectual property or proprietary information, or to take enforcement action; we may retain additional
employees and consultants during the next twelve months, including additional patient affordability, information technology, product
and project management, fraud, and customer care personnel to support our growing businesses; we may be unable to grow our business
in future periods, and if our revenue growth slows, or our revenues decline further, our business and financial conditions could be
adversely affected; our anticipation that we will experience an inevitable decline in growth rates as our operating revenues
increase to higher levels and we may also experience a decline in margins; our anticipation that if our operating revenue growth
rates slow materially or decline, our business, operating results and financial condition could be adversely affected; we may have
deficiencies or weaknesses in our internal control over financial reporting which could, if not remediated, adversely affect our
ability to report our financial condition and results of operations in a timely and accurate manner, decrease investor confidence in
our Company, and reduce the value of our common stock; we may face price competition that results in decreases in the purchase and
use of our products and services; our belief that to stay competitive , we may have to increase the incentives that we offer to our
marketing partners and decrease the prices of our products and services, which could adversely affect our operating results; we may
be unable to maintain adequate banking relationships or renew our agreements with the banks that currently issue our cards under
terms at least as favorable to us as those existing before renewal; we may not be able to successfully manage our intellectual
property or may be subject to infringement claims; we may need to litigate to enforce or protect our intellectual property rights,
trade secrets and know-how or to determine their scope, validity or enforceability, which is expensive, may divert resources, and
may not be successful; we may be subject to costly litigation in the event our products and technology infringe upon another
party’s proprietary rights; we may be subject to claims by third parties for breach of copyright, trademark or license usage
rights; we may lose current and future customers, which could have a material adverse effect on our business, financial condition
and results of operations; our belief that the measures we have taken to provide reliable service to our clients and cardholders,
including the implementation of disaster recovery plans and redundant computer systems, may not be successful, and we may experience
other problems unrelated to system failures; we may also experience software defects, development delays and installation
difficulties, any of which could harm our business and reputation and expose us to potential liability and increased operating
expenses; we may raise capital in order to provide working capital for our expansion into other products and services using our
payments platform; we may experience difficulty integrating newly-hired personnel, which could adversely affect our operations; we
may not have sufficient personnel for our financial reporting responsibilities, which may result in the untimely close of our books
and records and delays in the preparation of financial statements and related disclosures; our belief that future growth in the
electronic commerce market will be driven by the cost, convenience, ease of use and quality of products and services offered to
consumers and businesses; our belief that our properties are adequate and suitable for us to conduct business in the future; our
belief that if we do not raise new capital, we will still be able to support our existing business and expand into new vertical
markets using internally generated funds; our plan for 2026 to continue to invest additional funds in technology improvements, sales
and marketing, cybersecurity, fraud, customer service, and regulatory compliance; our belief that gross dollar volume loaded on
cards and conversion rates on gross dollar volume loaded on cards are the primary indicators of our quarterly and annual revenues
our belief that our available cash on hand, excluding restricted cash, along with our forecast for revenues and cash flows for the
remainder of 2026 and through 2028, will be sufficient to sustain our operations for the next twenty-four months; our belief that we
do not anticipate any losses with respect to accounts with balances exceeding federally insured limits; our expectation that the
repurchase program will be completed within 36 months from the commencement date; our expectation that we will be entitled to a
breakage amount in certain card programs where we hold the cardholder funds; our belief that our platform can be seamlessly
integrated with our clients’ systems; we may become involved in various lawsuits and legal proceedings which arise in the
ordinary course of business; if a financial institution were to be placed into receivership, we may be unable to access the cash we
have on deposit; our belief that our distinctive positioning allows us to provide end-to end technologies that securely manage
transaction processing, cardholder enrollment, value loading, account management, data and analytics and customer service; our
belief that our architecture is known for its cross-platform compatibility, flexibility, and scalability – allowing our
clients and partners to leverage these advantages for cost savings and revenue opportunities; and our expectation that IRC Sections
382 and 383 will not significantly impact the utilization of its net operating losses and other tax carryforwards. In the normal
course of our business, we, in an effort to help keep our stockholders and the public informed about our operations, may from
time-to-time issue certain statements, either in writing or orally, that contain, or may contain, forward-looking statements.
Although we believe that the expectations reflected in such Forward-Looking Statements are reasonable, we can give no assurance that
such expectations will prove to have been correct. In addition, any statements that refer to expectations, projections, estimates,
forecasts, or other characterizations of future events or circumstances are Forward-Looking Statements. These Forward-Looking
Statements are subject to certain risks and uncertainties that could cause actual results to differ materially from those reflected
in the Forward-Looking Statements. Such important factors (“Important Factors”) and other factors are disclosed in this
report, including those factors discussed in “Part I - Item 1A. Risk Factors” and in other reports filed with the
Securities and Exchange Commission (the “SEC”) from time to time. All prior and subsequent written and oral
Forward-Looking Statements attributable to us or persons acting on our behalf are expressly qualified in their entirety by the
Important Factors described below that could cause actual results to differ materially from our expectations as set forth in any
Forward-Looking Statement made by or on behalf of us. You are cautioned not to place undue reliance on these Forward-Looking
Statements, which relate only to events as of the date on which the statements are made. We undertake no obligation to publicly
revise these Forward-Looking Statements to reflect events or circumstances that arise after the date hereof. You should refer to and
carefully review the information in future documents we file with the SEC.
| Column 1 | Column 2 |
|---|---|
| 27 |
Overview
Paysign, Inc. (the “Company,” “Paysign,”
“we” or “our”), headquartered in Nevada, was incorporated on August 24, 1995, and trades under the symbol PAYS
on The Nasdaq Stock Market LLC. We are a vertically integrated provider of prepaid card products and processing services for corporate,
consumer and government entities. Our payment solutions are utilized by our corporate customers as a means to increase customer loyalty,
increase patient adherence rates, reduce administration costs and streamline operations. Public sector organizations can utilize our payment
solutions to disburse public benefits or for internal payments. We market our prepaid card solutions under our Paysign® brand. As
we are a payment processor and prepaid card program manager, we derive our revenue from all stages of the prepaid card lifecycle.
In addition to our payment solutions, we also
offer life science technology solutions targeting blood and plasma collection organizations. These software solutions are marketed under
the Apherion™ brand, and we derive our revenue from licensing, hosting and consulting fees.
We operate on a powerful, high-availability payment
solutions platform with cutting-edge fintech capabilities that can be seamlessly integrated with our clients’ systems. This distinctive
positioning allows us to provide end-to-end technologies that securely manage transaction processing, cardholder enrollment, value loading,
account management, data and analytics and customer service. Our architecture is known for its cross-platform compatibility, flexibility,
and scalability – allowing our clients and partners to leverage these advantages for cost savings and revenue opportunities.
Our suite of product offerings includes solutions
for corporate rewards, prepaid gift cards, general purpose reloadable debit cards, employee incentives, consumer rebates, donor compensation,
clinical trials, healthcare reimbursement payments and pharmaceutical payment assistance, demand deposit accounts accessible with a debit
card and software solutions targeting blood and plasma collection organizations. Our cards are sponsored by our issuing bank partners.
Our revenues include fees generated from cardholder
fees, interchange, card program management fees, transaction claims processing fees, breakage, and settlement income. Revenue from cardholder
fees, interchange, card program management fees and transaction claims processing fees is recorded when the performance obligation is
fulfilled. Breakage is recorded ratably over the estimated card life based on historical redemption patterns, market-specific trends,
escheatment rules, and existing economic conditions and relates solely to our open-loop gift card business which began at the end of 2022.
Settlement income is recorded at the expiration of the card or card program and relates primarily to our corporate incentive programs.
The industry generally has two categories for
our prepaid debit cards: (1) corporate and consumer reloadable cards and (2) non-reloadable cards.
Reloadable Cards: These types of cards are generally
classified as payroll or considered general purpose reloadable (“GPR”) cards. Payroll cards are issued by an employer to an
employee in order to allow the employee to access payroll amounts that are deposited into an account linked to their card. GPR cards can
also be issued to a consumer at a retail location or mailed to a consumer after completing an on-line application. GPR cards can be reloaded
multiple times with a consumer’s payroll, government benefit, a federal or state tax refund or through cash reload networks located
at retail locations. Reloadable cards are generally open-loop cards as described below.
Non-Reloadable Cards: These are generally one-time
use cards that are only active until the funds initially loaded to the card are spent. These types of cards are generally used as gift
or incentive cards. Typically, these types of cards are used for the purchase of goods or services at retail locations and cannot be used
to receive cash.
Both reloadable and non-reloadable cards may be
open-loop, closed-loop or restricted-loop. Open-loop cards can be used to receive cash at ATM locations by PIN; or purchase goods or services
by PIN or signature at retail locations virtually anywhere that the network brand (American Express, Discover, Mastercard, Visa, etc.)
is accepted. Closed-loop cards can only be used at a specific merchant. Restricted-loop cards can be used at several merchants, or a defined
group of merchants, such as all merchants at a specific shopping mall.
| Column 1 | Column 2 |
|---|---|
| 28 |
The prepaid card market in the United States has
experienced significant growth in recent years due to consumers and merchants embracing improved technology, greater convenience, more
product choices and greater flexibility. Prepaid cards have also proven to be an attractive alternative to traditional bank accounts for
certain segments of the population, particularly those without, or who could not qualify for, a checking or savings account.
We manage all aspects of the prepaid card lifecycle,
from managing the card design and approval processes with partners and networks, to production, packaging, distribution and personalization.
We also oversee inventory and security controls, renewals, lost and stolen card management and replacement. We employ a 24/7/365 fully
staffed, in-house customer service department which utilizes bilingual customer service representatives, Interactive Voice Response, and
two-way short message service messaging and text alerts.
Currently, we are focusing our marketing efforts
on corporate incentive and expense prepaid card products in various market verticals including but not limited to general corporate expense,
healthcare related markets including patient affordability solutions, clinical trials and donor compensation, loyalty rewards and incentive
cards.
As part of our continuing platform expansion process,
we evaluate current and emerging technologies for applicability to our existing and future software platform. To this end, we engage with
various hardware and software vendors in evaluation of various infrastructure components. Where appropriate, we use third-party technology
components in the development of our software applications and service offerings. Third-party software may be used for highly specialized
business functions, which we may not be able to develop internally within time and budget constraints. Our principal target markets for
processing services include prepaid card issuers, retail and private-label issuers, small third-party processors and small and mid-size
financial institutions in the United States and Mexico.
We have devoted more extensive resources to sales
and marketing activities as we have added essential personnel to our marketing, sales and support teams. We market our Paysign payment
solutions through direct marketing by the Company’s sales team. Our primary market focus is on companies that require a streamlined
payment solution for rewards, rebates, payment assistance, and other payments to their customers, employees, agents and others. To reach
these markets, we focus our sales efforts on direct contact with our target market and attendance at various industry-specific conferences.
We may, at times, utilize independent contractors who make direct sales and are paid commissions and/or restricted stock awards. We market
our Paysign premier product through existing communication channels to a targeted segment of our existing cardholders, as well as to a
broad group of individuals, ranging from non-banked to fully banked consumers with a focus on long term users of our product.
In 2026, we plan to continue to invest additional funds in technology
improvements, sales and marketing, cybersecurity, fraud, customer service and regulatory compliance. From time to time, we evaluate raising
capital to enable us to diversify into new market verticals. If we do not raise new capital, we believe that we will still be able to
support our existing business and expand into new vertical markets using internally generated funds.
2025 Year Milestones
| · | Grew to approximately 8.4 million cardholders and approximately 670 card programs as of December 31, 2025. | |
|---|---|---|
| · | Year over year revenue increased 40.5%. | |
| · | Gamma Innovation LLC acquisition. | |
| · | Added 115 net plasma programs, launched 55 net new pharma programs, and added 3 net new other prepaid programs. |
| Column 1 | Column 2 |
|---|---|
| 29 |
Results of Operations
Comparison of Year Ended December 31, 2025
to Year Ended December 31, 2024
The following table summarizes our consolidated
financial results for year ended December 31, 2025 in comparison to year ended December 31, 2024:
| Year ended December 31, | Variance | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2025 | 2024 | $ | % | |||||||||||||
| Revenues | ||||||||||||||||
| Plasma industry | $ | 45,615,640 | $ | 43,879,508 | $ | 1,736,132 | 4.0 | % | ||||||||
| Pharma industry | 33,888,631 | 12,652,412 | 21,236,219 | 167.8 | % | |||||||||||
| Other | 2,523,905 | 1,852,632 | 671,273 | 36.2 | % | |||||||||||
| Total revenues | 82,028,176 | 58,384,552 | 23,643,624 | 40.5 | % | |||||||||||
| Cost of revenues | 33,311,223 | 26,187,218 | 7,124,005 | 27.2 | % | |||||||||||
| Gross profit | 48,716,953 | 32,197,334 | 16,519,619 | 51.3 | % | |||||||||||
| Gross margin % | 59.4 | % | 55.1 | % | ||||||||||||
| Operating expenses | ||||||||||||||||
| Selling, general and administrative | 33,035,317 | 25,180,840 | 7,854,477 | 31.2 | % | |||||||||||
| Depreciation and amortization | 8,318,797 | 5,994,986 | 2,323,811 | 38.8 | % | |||||||||||
| Total operating expenses | 41,354,114 | 31,175,826 | 10,178,288 | 32.6 | % | |||||||||||
| Income from operations | $ | 7,362,839 | $ | 1,021,508 | $ | 6,341,331 | 620.8 | % | ||||||||
| Other income | $ | 2,670,415 | $ | 3,116,689 | $ | (446,274 | ) | (14.3 | %) | |||||||
| Income tax provision | $ | 2,481,641 | $ | 322,290 | $ | 2,159,351 | 670.0 | % | ||||||||
| Net income | $ | 7,551,613 | $ | 3,815,907 | $ | 3,735,706 | 97.9 | % | ||||||||
| Net margin % | 9.2 | % | 6.5 | % |
The increase in total revenues of $23,643,624
for the year ended December 31, 2025 compared to the same period in the prior year consisted primarily of a $1,736,132 increase in plasma
revenue, a $21,236,219 increase in pharma revenue, and a $671,273 increase in other revenue. The increase in plasma revenue was primarily
due to 115 net plasma centers added during the past 12 months offset by a decline in plasma donations and dollars loaded to cards as plasma
inventory levels were elevated throughout much of 2025, which has reduced our average monthly revenue per center as compared to the same
period in the prior year. The increase in pharma revenue was primarily due to the financial benefit of 55 net pharma patient affordability
programs launched during the past 12 months, and a corresponding increase in monthly management fees, setup fees, claim processing fees
and other billable services such as dynamic business rules and call center support. For the year ended December 31, 2025 the number of
claims processed increased 79% compared to the same period in the prior year. The increase in other revenue was primarily due to the growth
and usage in the number of cardholders of our payroll, retail and corporate incentive programs.
| Column 1 | Column 2 |
|---|---|
| 30 |
Cost of revenues for the year ended December 31,
2025 increased $7,124,005 compared to the same period in the prior year. Cost of revenues is comprised of transaction processing fees,
data connectivity and data center expenses, network fees, bank fees, card production and postage costs, call center support, application
integration setup and sales and commission expense. The increase in cost of revenues consisted primarily of (i) increased call center
support expense of approximately $2,089,000 associated primarily with the growth in our plasma and pharma patient affordability businesses,
a new customer service contact center, wage inflation pressures, a tight labor market and increased benefit costs; (ii) increased sales
and commission expense of approximately $852,000 related to the increase in overall revenue for programs in which we pay commission expenses;
(iii) increased network and network related fees of approximately $2,845,000 associated to the addition of 115 net plasma centers; (iv)
increased third-party variable costs of approximately $1,063,000 associated with our pharma patient affordability programs; and (v) increased
plastics, collateral and postage of approximately $320,000. These increases were offset by a decrease in other costs of approximately
$45,000.
Gross profit for the year ended December 31, 2025
increased $16,519,619 compared to the same period in the prior year resulting primarily from the launch of an additional 55 net pharma
patient affordability programs during the prior 12 months, and a corresponding increase in setup fees, monthly management fees, claim
processing fees and other billable fees. Gross profit also benefited from the addition of 115 net plasma centers during the past 12 months,
and corresponding revenue and beneficial impact of a variable cost structure, as many of the plasma transaction costs are variable in
nature and are provided by third parties who charge us based on the number of active cards outstanding and transactions that occurred
during the period. The increase in gross profit was offset by increased costs from network fees, third-party service providers, sales
commission expense and customer service costs mentioned above, primarily driven by the overall growth in our business. The increase in
gross margin resulted primarily from a greater contribution of total revenue from our pharma patient affordability business which has
higher gross profit margins than our other businesses.
Selling, general and administrative expenses for
the year ended December 31, 2025 increased $7,854,477 compared to the same period in the prior year and consisted primarily of an increase
in (i) compensation and benefits of approximately $3,766,000 due to continued hiring to support our growth, a tight labor market, and
increased benefit costs; (ii) stock-based compensation of approximately $1,657,000 related to the issuance of restricted stock units for
new hires and employee retention; (iii) technologies and telecom expense of approximately $833,000 primarily related to ongoing platform
security investments; (iv) general expenses of approximately $241,000 primarily related to conferences, deliveries, and employee education;
(v) acquisition costs of approximately $121,000 associated with the Gamma Innovation LLC (“Gamma”) acquisition that closed
on March 19, 2025 (see “Note 3- ACQUISITION” in the notes to the accompanying consolidated financial statements) ; (vi) travel
and entertainment of approximately $272,000; and (vii) a decrease in capitalized platform development costs of approximately $1,056,000.
The rise in costs was offset by a reduction in other operating expenses of approximately $92,000.
Depreciation and amortization expense for the
year ended December 31, 2025 increased $2,323,811 compared to the same period in the prior year. The increase in depreciation and amortization
expense was primarily due to continued capitalization of new software development costs, equipment purchases related to continued enhancements
to our processing platform and employment growth and the amortization of intangible assets from our Gamma acquisition.
For the year ended December 31, 2025, we recorded
income from operations of $7,362,839 representing an improvement of $6,341,311 compared to income from operations of $1,021,508 during
the same period in the prior year related to the aforementioned factors.
Other income for the year ended December 31, 2025
decreased $446,274 primarily related to the implied interest expense related to future cash payments for the Gamma acquisition of $395,130
and slightly lower interest rates.
At December 31, 2025, our income tax expense totaled
$2,481,641, representing an effective tax rate of 24.7%. This rate was primarily driven by higher book earnings and adjustments to our
provision estimate related to Section 174 changes under the One Big Beautiful Bill Act, offset by tax benefits associated with stock-based
compensation and tax credits. At December 31, 2024, our income tax provision was $322,290, which equates to an effective tax rate of 7.8%
primarily as a result of federal taxes offset by net operating loss true-up on our state taxes, tax benefits related to our stock-based
compensation and changes to our tax credits.
| Column 1 | Column 2 |
|---|---|
| 31 |
The net income for the year ended December 31,
2025 was $7,551,613, an improvement of $3,735,706 compared to the net income of $3,815,907 for the year ended December 31, 2024. The overall
change in net income relates to the aforementioned factors.
Key Metrics, Performance Indicators and Non-GAAP
Measures
Management reviews a number of metrics to help
us monitor the performance of and identify trends affecting our business. We believe the following measures are the primary indicators
of our quarterly and annual revenues:
Gross Dollar Volume Loaded on Cards: Represents
the total dollar volume of funds loaded to all of our prepaid card programs. Our gross dollar volume loaded on cards was $1,935 million
and $1,783 million for the years ended December 31, 2025 and 2024, respectively. We use this metric to analyze the total amount of money
moving into our prepaid card programs.
Conversion Rates on Gross Dollar Volume Loaded
on Cards: Represents revenues, gross profit or net income conversion rates of gross dollar volume loaded on cards which are calculated
by taking our total revenues, gross profit or net income, respectively, as a numerator and dividing by the gross dollar volume loaded
on cards as a denominator. As we derive a number of our financial results from cardholder fees, we utilize these metrics as an indication
of the amount of money that is added to cards and will eventually be converted to revenues, gross profit and net income. Our total revenue
conversion rates for the years ended December 31, 2025 and 2024 were 4.24% or 424 basis points (“bps”), and 3.27% or 327 bps,
respectively, of gross dollar volume loaded on cards. Our total gross profit conversion rates for the years ended December 31, 2025 and
2024 were 2.52% or 252 bps, and 1.81% or 181 bps, respectively, of gross dollar volume loaded on cards. Our net income conversion rates
for the years ended December 31, 2025 and 2024 were 0.39% or 39 bps, and 0.21% or 21 bps, respectively, of gross dollar volume loaded
on cards.
Management also reviews key performance indicators,
such as revenues, gross profit, operational expenses as a percent of revenues, and cardholder participation. In addition, we consider
certain non-GAAP (or “adjusted”) measures to be useful to management and investors evaluating our operating performance for
the periods presented and provide a financial tool for evaluating our ongoing operations, liquidity and management of assets. This information
can assist investors in assessing our financial performance and measures our ability to generate capital for deployment and investment
in new card programs. These adjusted metrics are consistent with how management views our business and are used to make financial, operating
and planning decisions. These metrics, however, are not measures of financial performance under GAAP and should not be considered a substitute
for revenue, operating income, net income, earnings per share (basic and diluted) or net cash from operating activities as determined
in accordance with GAAP. We consider the following non-GAAP measures, which may not be comparable to similarly titled measures reported
by other companies, to be key performance indicators:
“EBITDA” is defined as earnings before
interest, income taxes, depreciation and amortization expense and “Adjusted EBITDA” reflects the adjustment to EBITDA to exclude
stock-based compensation expense. A reconciliation of net income to Adjusted EBITDA is provided in the table below.
| Year ended December 31, | ||||||||
|---|---|---|---|---|---|---|---|---|
| 2025 | 2024 | |||||||
| Reconciliation of adjusted EBITDA to net income: | ||||||||
| Net income | $ | 7,551,613 | $ | 3,815,907 | ||||
| Income tax provision | 2,481,641 | 322,290 | ||||||
| Interest income, net | (2,670,415 | ) | (3,116,689 | ) | ||||
| Depreciation and amortization | 8,318,797 | 5,994,986 | ||||||
| EBITDA | 15,681,636 | 7,016,494 | ||||||
| Stock-based compensation | 4,262,058 | 2,604,589 | ||||||
| Adjusted EBITDA | $ | 19,943,694 | $ | 9,621,083 |
| Column 1 | Column 2 |
|---|---|
| 32 |
“EBITDA margin” is defined as earnings
before interest, income taxes, depreciation and amortization expense as a percentage of the Company’s revenue and “Adjusted
EBITDA margin” reflects the adjustment to EBITDA margin to exclude stock-based compensation expense as a percentage of revenue.
A reconciliation of net income margin to Adjusted EBITDA margin is provided in the table below.
| Year ended December 31, (As a percentage of revenue) | ||||||||
|---|---|---|---|---|---|---|---|---|
| 2025 | 2024 | |||||||
| Reconciliation of adjusted EBITDA margin to net income margin: | ||||||||
| Net income margin | 9.2 | % | 6.5 | % | ||||
| Income tax provision | 3.0 | % | 0.6 | % | ||||
| Interest income, net | (3.3 | %) | (5.3 | %) | ||||
| Depreciation and amortization | 10.1 | % | 10.3 | % | ||||
| EBITDA margin | 19.1 | % | 12.0 | % | ||||
| Stock-based compensation | 5.2 | % | 4.5 | % | ||||
| Adjusted EBITDA margin | 24.3 | % | 16.5 | % |
Liquidity and Capital Resources
The following table sets forth the major sources
and uses of cash for our last two fiscal years ended December 31, 2025 and 2024:
| Year ended December 31, | ||||||||
|---|---|---|---|---|---|---|---|---|
| 2025 | 2024 | |||||||
| Net cash provided by operating activities | $ | 52,450,867 | $ | 22,947,120 | ||||
| Net cash used in investing activities | (10,094,210 | ) | (9,488,702 | ) | ||||
| Net cash provided by (used in) financing activities | 284,868 | (466,245 | ) | |||||
| Net increase in cash and restricted cash | $ | 42,641,525 | $ | 12,992,173 |
Comparison of Fiscal 2025 and 2024
During the years ended December 31, 2025 and 2024,
we financed our operations through internally generated funds.
Operating activities provided $52,450,867 of cash
as of December 31, 2025, an increase of $29,503,747 compared to same period in the prior year. This change in cash flow compared to the
change in cash flow in the prior period is primarily due to net increase in operating assets and liabilities. The changes in accounts
receivable, accounts payable and customer card funding, a net increase of $18,475,867, are primarily related to the growth in our pharma
patient affordability business and timing of pass-through payments as we are invoiced by third-party service providers at the end of the
period and are due monies from our pharma patient affordability customers to cover these third-party payables. The increase in cash flows
from operating activities was also attributed to an increase in net income, reduced prepaid expenses, collection of tax credits and non-cash
adjustments for depreciation and amortization, deferred income tax, and stock-based compensation.
We used net cash in investing activities during
the year ended December 31, 2025 and 2024 of $10,094,210 and $9,488,702, respectively. For the year ended December 31, 2025, $8,094,210
of cash was used for investing activities primarily attributable to an increase in software licenses, fixed assets, and capitalization
of internally developed software as we continue to invest in our technology platform. The remaining amount of $2,000,000 was used for
the Gamma acquisition. For the year ended December 31, 2024, $9,488,702 of cash was used for investing activities primarily attributable
to an increase in software licenses, fixed assets and capitalization of internally developed software as we continue to invest in our
technology platform.
| Column 1 | Column 2 |
|---|---|
| 33 |
Cash provided by financing activities of $284,868
for the year ended December 31, 2025 was primarily attributed to proceeds from the exercise of options of $660,654, partially offset by
the repurchase of 100,000 shares of the Company’s common stock at a weighted average price of $3.76 per share. Finance activities
during the year ended December 31, 2024 used $466,245 in cash, attributable to the repurchase of 136,700 shares of the Company’s
common stock at a weighted average price of $3.62 per share offset by proceeds of $28,800 for the exercise of stock options.
Our significant contractual cash requirements
also include ongoing payments for lease liabilities. For additional information regarding our cash commitments and contractual obligations,
see “Note 6 – LEASE” in the notes to the accompanying consolidated financial statements.
Liquidity and Sources of Financing
Unrestricted cash was $21,067,651 as of December
31, 2025, an increase of $10,300,669 compared to the same period in the prior year. The increase resulted primarily from the improvement
in our operating results. We believe that our available cash on hand, excluding restricted cash, at December 31, 2025 of $21,067,651,
along with our forecast for revenues and cash flows for the remainder of 2026 and through 2028, will be sufficient to sustain our operations
for the next twenty-four months. In light of the recent bank failures, we continue to monitor the health and soundness of our bank relationships
through publicly available information. Based on recent SEC filings, we have not discovered any issues that would cause us to alter our
bank relationships.
Critical Accounting Policies and Estimates
The preparation of consolidated financial statements
in conformity with generally accepted accounting principles requires management to make estimates and assumptions that affect the reported
amounts of assets and liabilities and disclosure of contingent assets and liabilities at the date of the consolidated financial statements
and the reported amounts of revenue and expenses during the reporting period. Actual results could differ from those estimates.
Our estimates will be based on our experience
and our interpretation of economic, political, regulatory, and other factors that affect our business prospects.
Intangible Assets – For intangible
assets, the Company recognizes an impairment loss if the carrying amount of the intangible asset is not recoverable and exceeds its fair
value. The carrying amount of the intangible asset is considered not recoverable if it exceeds the sum of the undiscounted cash flows
expected to result from the use of the asset.
Intangible assets with an indefinite-life are
not amortized. Intangible assets with a finite life are amortized on a straight-line basis over their estimated useful lives, which are
generally 3 to 10 years.
Goodwill – Our methodology for
allocating the purchase price relating to acquisitions is determined through established valuation techniques. Goodwill represents a residual
value as of the acquisition date, which in most cases results in measuring goodwill as an excess of the purchase consideration transferred
plus the fair value of any noncontrolling interest in the acquired company over the fair value of net assets acquired, including contingent
consideration. We perform goodwill impairment tests on an annual basis in the fourth fiscal quarter, and, in certain circumstances between
annual tests. The assessment of fair value for goodwill and purchased intangible assets is based on factors that market participants would
use in an orderly transaction in accordance with the new accounting guidance for the fair value measurement of non-financial assets.
Internally Developed Software Costs –
Computer software development costs are expensed as incurred, except for internal use software or website development costs that qualify
for capitalization as described below, and include compensation and related expenses, costs of hardware and software, and costs incurred
in developing features and functionality.
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|---|---|
| 34 |
For computer software developed or obtained for
internal use, costs that are incurred in the preliminary project and post implementation stages of software development are expensed as
incurred. Costs incurred during the application and development stage are capitalized. Capitalized costs are amortized using the straight-line
method over a three year estimated useful life, beginning in the period in which the software is available for use.
Income Taxes – Income tax expense
is comprised of current and deferred income tax expense. Current income tax expense approximates taxes to be paid or refunded for the
current period. Deferred income tax expense results from the changes in deferred tax assets and liabilities during the periods. These
gross deferred tax assets and liabilities represent decreases or increases in taxes expected to be paid in the future because of future
reversals of temporary differences between the basis of assets and liabilities as measured by tax laws and their basis as reported in
our consolidated financial statements. We also recognize deferred tax assets for tax attributes such as net operating loss carryforwards
and tax credit carryforwards. We record valuation allowances to reduce deferred tax assets to the amounts we conclude are more likely-than-not
to be realized in the foreseeable future. While the Company has considered future taxable income and ongoing prudent and feasible tax
strategies in assessing the need for the valuation allowance, if these estimates and assumptions change in the future, the Company may
be required to adjust its valuation allowance.
Income tax benefits are recognized and measured
based upon a two-step model: 1) a tax position must be more likely-than-not to be sustained based solely on its technical merits in order
to be recognized, and 2) the benefit is measured as the largest dollar amount of that position that is more likely-than-not to be sustained
upon settlement. The difference between the benefit recognized for a position and the tax benefit claimed on a tax return is referred
to as an unrecognized tax benefit. Income tax related interest and penalties, if applicable, are accrued within income tax expense.
Revenue and Expense Recognition –
In determining when and how revenue is recognized from contracts with customers, the Company performs the following five-step analysis:
(i) identification of contracts with customers; (ii) determination of performance obligations; (iii) measurement of the transaction price;
(iv) allocation of the transaction price to the performance obligations; and (v) recognition of revenue when (or as) the Company satisfies
each performance obligation.
The Company generates revenues from plasma card
programs through fees generated from cardholders and interchange fees. Revenues from pharma card programs are generated through card program
management fees, transaction claim processing fees, interchange fees, customer service fees, other billable service fees and settlement
income. Other revenues are generated through cardholder fees, interchange fees, program management fees, load fees and breakage.
Plasma and pharma program revenues include both
fixed and variable components. Cardholder fees represent an obligation to the cardholder based on a per transaction basis and are recognized
at a point in time when the performance obligation is fulfilled. Card program management fees and transaction claims processing fees represent
obligations to our program sponsors. These fees are generally recognized as revenue when earned on a monthly basis and are typically payable
according to the terms outlined in the contract. The Company uses the output method to recognize card program management fee revenue at
the amount of consideration to which an entity has a right to invoice. The performance obligation is satisfied when the services are transferred
to the customer which the Company determined to be monthly, as the customer simultaneously receives and consumes the benefit from the
Company’s performance. Interchange fees are earned when customer-issued cards are processed through card payment networks as the
nature of our promise to the customer is that we stand ready to process transactions at the customer’s requests on a daily basis
over the contract term. Since the timing and quantity of transactions to be processed by us are not determinable, we view interchange
fees to comprise an obligation to stand ready to process as many transactions as the customer requests. Accordingly, the promise to stand
ready is accounted for as a single series performance obligation. The Company uses the right to invoice practical expedient and recognizes
interchange fee revenue concurrent with the processing of card transactions. Interchange fees are settled in accordance with the card
payment network terms and conditions, which is typically within a few days.
| Column 1 | Column 2 |
|---|---|
| 35 |
The portion of the dollar value of prepaid-stored
value cards that consumers do not ultimately redeem are referred to as breakage. In certain card programs where we hold the cardholder
funds and expect to be entitled to a breakage amount, we recognize revenue using estimated breakage rates ratably over the estimated card
life; provided that a significant reversal of the amount of breakage revenue recognized is not probable, and record adjustments to such
estimates when redemption is remote or we are legally defeased of the obligation, if applicable. For each program, we utilize a third
party to estimate breakage rates based on historical redemption patterns, market-specific trends, escheatment rules and existing economic
conditions. The Company accounts for breakage in accordance with Accounting Standards Update (“ASU”) 2016-04, Liabilities—Extinguishment
of Liabilities (Subtopic 405-20): Recognition of Breakage for Certain Prepaid Stored-Value Cards for the recognition of such revenue.
The Company utilizes the remote method of revenue
recognition for settlement income whereby the unspent card balances will be recognized as revenue at the expiration of the cards or the
respective card program. The Company records all revenue on a gross basis since it is the primary obligor and establishes the price in
the contract arrangement with its customers. The Company is currently under no obligation to refund any fees, and the Company does not
currently have any obligations for disputed claim settlements. Given the nature of the Company’s services and contracts, generally
it has no contract assets as it pertains to services rendered but not invoiced.
Cost of revenues is comprised of transaction processing
fees, data connectivity and data center expenses, network fees, bank fees, card production and postage costs, customer service, program
management, application integration setup, fraud charges and sales and commission expense.
Stock-Based Compensation – The Company
recognizes compensation expense for all restricted stock awards and stock options. The fair value of restricted stock awards is measured
using the grant date trading price of our stock. The fair value of stock options is estimated at the grant date using the Black-Scholes
option-pricing model, and the portion that is ultimately expected to vest is recognized as compensation cost over the requisite service
period. We have elected to recognize compensation expense for all options with graded vesting on a straight-line basis over the vesting
period of the entire option. The determination of fair value using the Black-Scholes option pricing model is affected by our stock price
as well as assumptions regarding a number of complex and subjective variables, including expected stock price volatility and the risk-free
interest rate.
MD&A history
Prior-year 10-K MD&A spans are extracted from SEC filings with the same bounded parser used for the latest filing. The latest 10-K appears above; prior years are below.
FY 2024 10-K MD&A
SEC filing source: 0001683168-25-001888.
ITEM
7. MANAGEMENT’S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION and RESULTS OF OPERATIONS.
The following discussion and analysis of our
financial condition and results of operations should be read in conjunction with the audited consolidated financial statements and related
notes included elsewhere in this Form 10-K. This discussion contains forward-looking statements that involve risks and uncertainties.
Our actual results could differ materially from those discussed below. Factors that could cause or contribute to such differences include,
but are not limited to, those identified below and those discussed in “Risk Factors” included elsewhere in this Form 10-K.
Disclosure Regarding Forward-Looking
Statements
This Annual Report on Form 10-K includes forward
looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended (the “Securities Act”), and
Section 21E of the Securities Exchange Act of 1934, as amended (the “Exchange Act”) (“Forward-Looking Statements”).
All statements other than statements of historical fact included in this report are Forward-Looking Statements. These Forward-Looking
Statements are based on our current expectations, assumptions, estimates and projections about our business and our industry. Words such
as “believe,” “anticipate,” “expect,” “intend,” “plan,” “propose,”
“may,” and other similar expressions identify Forward-Looking Statements. Specific forward-looking statements made herein
include: our belief that we cannot predict how future regulations might affect us; complying with future regulation could be expensive
or require us to change the way we operate our business; our belief that our in-house customer service center provides the highest customer
service experience for our clients as training is performed on-site by Paysign staff; we may utilize independent contractors who make
direct sales and are paid on a commission basis only; our belief that nearly ever state would require us to obtain a money transmitter
license to operate a money transfer business; our anticipation that we will not pay any cash dividends in the foreseeable future; our
intention to retain any earnings to finance the operation and expansion of our business; our intention to continue to make significant
investments to maintain the security of our data and cybersecurity infrastructure; our expectation that the trading price for our common
stock will be affected by any research or reports that securities analysts publish about us or our business; our belief that our editing
processes are consistent with applicable reimbursement rules and industry practice, a court, enforcement agency or whistleblower could
challenge these practices; our belief that all independent contractor and employment agreement relationships are satisfactory; our belief
that we have taken appropriate actions to remediate previously reported control deficiencies that we have identified and to strengthen
our internal control over financial reporting; our belief that we have utilized proven systems designed for robust data security and integrity
in electronic transactions, we may introduce products in the future that would be subject to such regulations; our belief that a data
security breach at one of the banks that issue our cards or our third-party service providers could result in significant reputational
harm to us and cause the use and acceptance of our cards to decline, either of which could have a significant adverse impact on our operating
results and future growth prospects; our belief that our existing competitors have longer operating histories, are substantially larger
than we are, may already have or could develop substantially greater financial and other resources than we have, may offer, develop or
introduce a wider range of programs and services than we offer or may use more effective advertising and marketing strategies than we
do to achieve broader brand recognition, customer awareness and retail penetration; our expectation that we may also face price competition
that results in decreases in the purchase and use of our products and services; our expectation that we may have to increase the incentives
that we offer to our marketing partners and decrease the prices of our products and services, which could adversely affect our operating
results; we may receive a stockholder proposal relating to a variety of ESG issues to public companies in the future; we may be subject
to, or contractually required to comply with, state and federal laws that govern various aspects of the submission of healthcare claims
for reimbursement and the receipt of payments for healthcare items or services; we may use and disclose individually identifiable health
information to perform our services and for other limited purposes, such as creating de-identified information; we may not be able to
detect unauthorized use of our intellectual property or proprietary information, or to take enforcement action; we may retain additional
employees and consultants during the next twelve months, including additional patient affordability, information technology, product and
project management, fraud, and customer care personnel to support our growing businesses; we may be unable to grow our business in future
periods, and if our revenue growth slows, or our revenues decline further, our business and financial conditions could be adversely affected;
we may experience a decline in margins; we may have deficiencies or weaknesses in our internal control over financial reporting which
could, if not remediated, adversely affect our ability to report our financial condition and results of operations in a timely and accurate
manner, decrease investor confidence in our Company, and reduce the value of our common stock; we may face price competition that results
in decreases in the purchase and use of our products and services; we may have to increase the incentives that we offer to our marketing
partners and decrease the prices of our products and services, which could adversely affect our operating results; we may be unable to
maintain adequate banking relationships or renew our agreements with the banks that currently issue our cards under terms at least as
favorable to us as those existing before renewal; we may not be able to successfully manage our intellectual property or may be subject
to infringement claims; we may have to litigate to enforce and protect our intellectual property rights, trade secrets and know-how or
to determine their scope, validity or enforceability, which is expensive and could cause a diversion of resources and may not prove successful;
we may also be subject to costly litigation in the event our products and technology infringe upon another party’s proprietary rights;
we may also be subject to claims by third parties for breach of copyright, trademark or license usage rights; we may lose current and
future customers, which could have a material adverse effect on our business, financial condition and results of operations. The electronic
commerce industry is changing rapidly; we may experience other problems unrelated to system failures; we may also experience software
defects, development delays and installation difficulties, any of which could harm our business and reputation and expose us to potential
liability and increased operating expenses; we may raise capital in order to provide working capital for our expansion into other products
and services using our payments platform; we may not be able to retain our current key employees; we may experience difficulty fully integrating
our newly-hired personnel, which may adversely affect our business; we may not have sufficient personnel for our financial reporting responsibilities,
which may result in the untimely close of our books and records and delays in the preparation of financial statements and related disclosures;
our belief that future growth in the electronic commerce market will be driven by the cost, convenience, ease of use and quality of products
and services offered to consumers and businesses; our belief that risks from prior cybersecurity threats, including as a result of any
previous cybersecurity incidents, have not materially affected our business to date; our belief that our properties are adequate and suitable
for us to conduct business in the future; our belief that if we do not raise new capital, we will still be able to support our existing
business and expand into new vertical markets using internally generated funds; our plan for 2025 to continue to invest additional funds
in technology improvements, sales and marketing, cybersecurity, fraud, customer service, and regulatory compliance; our belief that the
following measures are the primary indicators of our quarterly and annual revenues: gross dollar volume loaded on cards and conversion
rates on gross dollar volume loaded on cards; our belief that the following are also key performance indicators: revenues, gross profit,
operational expenses as a percent of revenues, cardholder participation, and EBITDA; our belief that our available cash on hand, excluding
restricted cash, along with our forecast for revenues and cash flows for 2025 and through 2027, will be sufficient to sustain our operations
for the next 24 months. our belief that we do not anticipate any losses with respect to accounts with balances exceeding federally insured
limits; our expectation that the repurchase program will be completed within 36 months from the commencement dated; our expectation that
we are entitled to a breakage amount in certain card programs where we hold the cardholder funds; our belief that our platform can be
seamlessly integrated with our clients’ systems; we may become involved in various lawsuits and legal proceedings which arise in
the ordinary course of business; if a financial institution were to be placed into receivership, we may be unable to access the cash we
have on deposit; our belief that our distinctive positioning allows us to provide end-to end technologies that securely manage transaction
processing, cardholder enrollment, value loading, account management, data and analytics, and customer service; our belief that our architecture
is known for its cross-platform compatibility, flexibility, and scalability – allowing our clients and partners to leverage these
advantages for cost savings and revenue opportunities; our belief that if we do not raise new capital, then we will still be able to support
our existing business and expand into new vertical markets using internally generated funds; our expectation that IRC Sections 382 and
383 will significantly impact the utilization of its net operating losses and other tax carryforwards. In the normal course of our business,
we, in an effort to help keep our stockholders and the public informed about our operations, may from time-to-time issue certain statements,
either in writing or orally, that contain, or may contain, Forward-Looking Statements. Although we believe that the expectations reflected
in such Forward-Looking Statements are reasonable, we can give no assurance that such expectations will prove to have been correct. In
addition, any statements that refer to expectations, projections, estimates, forecasts, or other characterizations of future events or
circumstances are Forward-Looking Statements. These Forward-Looking Statements are subject to certain risks and uncertainties that could
cause actual results to differ materially from those reflected in the Forward-Looking Statements. Such important factors (“Important
Factors”) and other factors are disclosed in this report, including those factors discussed in “Part I - Item 1A.
Risk Factors” and in other reports filed with the Securities and Exchange Commission (the “SEC”) from time to time.
All prior and subsequent written and oral Forward-Looking Statements attributable to us or persons acting on our behalf are expressly
qualified in their entirety by the Important Factors described below that could cause actual results to differ materially from our expectations
as set forth in any Forward-Looking Statement made by or on behalf of us. You are cautioned not to place undue reliance on these Forward-Looking
Statements, which relate only to events as of the date on which the statements are made. We undertake no obligation to publicly revise
these Forward-Looking Statements to reflect events or circumstances that arise after the date hereof. You should refer to and carefully
review the information in future documents we file with the SEC.
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|---|---|
| 26 |
Overview
Paysign, Inc. (the “Company,” “Paysign,”
“we” or “our”), headquartered in Nevada, was incorporated on August 24, 1995, and trades under the symbol PAYS
on The Nasdaq Stock Market LLC. We are a vertically integrated provider of prepaid card products and processing services for corporate,
consumer and government applications. Our payment solutions are utilized by our corporate customers as a means to increase customer loyalty,
increase patient adherence rates, reduce administration costs and streamline operations. Public sector organizations can utilize our payment
solutions to disburse public benefits or for internal payments. We market our prepaid card solutions under our Paysign® brand. As
we are a payment processor and prepaid card program manager, we derive our revenue from all stages of the prepaid card lifecycle.
We operate on a powerful, high-availability payments
platform with cutting-edge fintech capabilities that can be seamlessly integrated with our clients’ systems. This distinctive positioning
allows us to provide end-to-end technologies that securely manage transaction processing, cardholder enrollment, value loading, account
management, data and analytics, and customer service. Our architecture is known for its cross-platform compatibility, flexibility, and
scalability – allowing our clients and partners to leverage these advantages for cost savings and revenue opportunities.
Our suite of product offerings includes solutions
for corporate rewards, prepaid gift cards, general purpose reloadable debit cards, employee incentives, consumer rebates, donor compensation,
clinical trials, healthcare reimbursement payments and pharmaceutical payment assistance, and demand deposit accounts accessible with
a debit card. Our cards are sponsored by our issuing bank partners.
Our revenues include fees generated from cardholder
fees, interchange, card program management fees, transaction claims processing fees, breakage, and settlement income. Revenue from cardholder
fees, interchange, card program management fees, and transaction claims processing fees is recorded when the performance obligation is
fulfilled. Breakage is recorded ratably over the estimated card life based on historical redemption patterns, market-specific trends,
escheatment rules, and existing economic conditions and relates solely to our open-loop gift card business which began at the end of 2022.
Settlement income is recorded at the expiration of the card or card program and relates predominantly to our pharma prepaid business which
ended in 2022.
We have two categories for our prepaid debit cards:
(1) corporate and consumer reloadable cards, and (2) non-reloadable cards.
Reloadable Cards: These types of cards are generally
classified as payroll or considered general purpose reloadable (“GPR”) cards. Payroll cards are issued by an employer to an
employee in order to allow the employee to access payroll amounts that are deposited into an account linked to their card. GPR cards can
also be issued to a consumer at a retail location or mailed to a consumer after completing an on-line application. GPR cards can be reloaded
multiple times with a consumer’s payroll, government benefit, a federal or state tax refund or through cash reload networks located
at retail locations. Reloadable cards are generally open-loop cards as described below.
Non-Reloadable Cards: These are generally one-time
use cards that are only active until the funds initially loaded to the card are spent. These types of cards are generally used as gift
or incentive cards. Typically, these types of cards are used for the purchase of goods or services at retail locations and cannot be used
to receive cash.
Both reloadable and non-reloadable cards may be
open-loop, closed-loop, or restricted-loop. Open-loop cards can be used to receive cash at ATM locations by PIN; or purchase goods or
services by PIN or signature at retail locations virtually anywhere that the network brand (American Express, Discover, Mastercard, Visa,
etc.) is accepted. Closed-loop cards can only be used at a specific merchant. Restricted-loop cards can be used at several merchants,
or a defined group of merchants, such as all merchants at a specific shopping mall.
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|---|---|
| 27 |
The prepaid card market in the United States has
experienced significant growth in recent years due to consumers and merchants embracing improved technology, greater convenience, more
product choices and greater flexibility. Prepaid cards have also proven to be an attractive alternative to traditional bank accounts for
certain segments of the population, particularly those without, or who could not qualify for, a checking or savings account.
We manage all aspects of the prepaid card lifecycle,
from managing the card design and approval processes with partners and networks, to production, packaging, distribution, and personalization.
We also oversee inventory and security controls, renewals, lost and stolen card management, and replacement. We employ a 24/7/365 fully
staffed, in-house customer service department which utilizes bilingual customer service representatives, Interactive Voice Response, and
two-way short message service messaging and text alerts.
Currently, we are focusing our marketing efforts
on corporate incentive and expense prepaid card products in various market verticals including but not limited to general corporate expense,
healthcare related markets including patient affordability solutions, clinical trials and donor compensation, loyalty rewards, and incentive
cards.
As part of our continuing platform expansion process,
we evaluate current and emerging technologies for applicability to our existing and future software platform. To this end, we engage with
various hardware and software vendors in evaluation of various infrastructure components. Where appropriate, we use third-party technology
components in the development of our software applications and service offerings. Third-party software may be used for highly specialized
business functions, which we may not be able to develop internally within time and budget constraints. Our principal target markets for
processing services include prepaid card issuers, retail and private-label issuers, small third-party processors, and small and mid-size
financial institutions in the United States and Mexico.
We have devoted more extensive resources to sales
and marketing activities as we have added essential personnel to our marketing, sales and support teams. We market our Paysign payment
solutions through direct marketing by the Company’s sales team. Our primary market focus is on companies that require a streamlined
payment solution for rewards, rebates, payment assistance, and other payments to their customers, employees, agents and others. To reach
these markets, we focus our sales efforts on direct contact with our target market and attendance at various industry specific conferences.
We may, at times, utilize independent contractors who make direct sales and are paid commissions and/or restricted stock awards. We market
our Paysign premier product through existing communication channels to a targeted segment of our existing cardholders, as well as to a
broad group of individuals, ranging from non-banked to fully banked consumers with a focus on long term users of our product.
In 2025, we plan to continue to invest additional
funds in technology improvements, sales and marketing, cybersecurity, fraud, customer service, and regulatory compliance. From time to
time, we evaluate raising capital to enable us to diversify into new market verticals. If we do not raise new capital, we believe that
we will still be able to support our existing business and expand into new vertical markets using internally generated funds.
2024 Year Milestones
| · | Grew to approximately 7.3 million cardholders and approximately 600 card programs as of December 31, 2024. | |
|---|---|---|
| · | Year over year revenue increased 23.5%. | |
| · | Added 16 net new plasma programs, launched 33 net new pharma programs, and added 1 net new other prepaid program. |
| Column 1 | Column 2 |
|---|---|
| 28 |
Results of Operations
Comparison of Year Ended December 31, 2024
to Year Ended December 31, 2023
The following table summarizes our consolidated
financial results for year ended December 31, 2024 in comparison to year ended December 31, 2023:
| Year ended December 31, | Variance | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2024 | 2023 | $ | % | |||||||||||||
| Revenues | ||||||||||||||||
| Plasma industry | $ | 43,879,508 | $ | 41,951,659 | $ | 1,927,849 | 4.6% | |||||||||
| Pharma industry | 12,652,412 | 4,051,037 | 8,601,375 | 212.3% | ||||||||||||
| Other | 1,852,632 | 1,271,466 | 581,166 | 45.7% | ||||||||||||
| Total revenues | 58,384,552 | 47,274,162 | 11,110,390 | 23.5% | ||||||||||||
| Cost of revenues | 26,187,218 | 23,137,997 | 3,049,221 | 13.2% | ||||||||||||
| Gross profit | 32,197,334 | 24,136,165 | 8,061,169 | 33.4% | ||||||||||||
| Gross margin % | 55.1% | 51.1% | ||||||||||||||
| Operating expenses | ||||||||||||||||
| Selling, general and administrative | 25,180,840 | 20,276,842 | 4,903,998 | 24.2% | ||||||||||||
| Depreciation and amortization | 5,994,986 | 4,026,578 | 1,968,408 | 48.9% | ||||||||||||
| Total operating expenses | 31,175,826 | 24,303,420 | 6,872,406 | 28.3% | ||||||||||||
| Income (loss) from operations | $ | 1,021,508 | $ | (167,255 | ) | $ | 1,188,763 | NM | ||||||||
| Other income | $ | 3,116,689 | $ | 2,531,071 | $ | 585,618 | 23.1% | |||||||||
| Income tax provision (benefit) | $ | 322,290 | $ | (4,094,911 | ) | $ | 4,417,201 | NM | ||||||||
| Net income | $ | 3,815,907 | $ | 6,458,727 | $ | (2,642,820 | ) | (40.9% | ) | |||||||
| Net margin % | 6.5% | 13.7% |
The increase in total revenues of $11,110,390
for the year ended December 31, 2024 compared to the same period in the prior year consisted primarily of a $1,927,849 increase in plasma
revenue, a $8,601,375 increase in pharma revenue, and a $581,166 increase in other revenue. The increase in plasma revenue was primarily
due to the addition of 16 net new plasma centers since December 31, 2023 and rise in the number of donations at existing plasma centers,
and, consequently, dollars loaded to cards, cardholder fees, and interchange, as there continues to be stable demand for plasma used in
plasma protein therapies. The increase in pharma revenue was primarily due a full year financial benefit of programs launched in 2023,
the launch of 33 net new pharma patient affordability programs since December 31, 2023 and the subsequent growth in monthly management
and setup fees, claim processing fees, and other billable services such as call center support. The number of claims processed increased
over 270% in 2024 compared to 2023. The increase in other revenue was primarily due to the growth and usage in the number of cardholders
of our payroll, retail, and corporate incentive programs.
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|---|---|
| 29 |
Cost of revenues for the year ended December 31,
2024 increased $3,049,221 compared to the same period in the prior year. Cost of revenues is comprised of transaction processing fees,
data connectivity and data center expenses, network fees, bank fees, card production and postage costs, customer service, program management,
application integration setup, and sales and commission expense. The increase in cost of revenues consisted primarily of (i) increased
network fees of approximately $1,026,000, which was driven predominantly by increased ATM network usage associated with growth in our
card programs and increases in transaction fees related to inflationary pressures; (ii) increased customer care expense of approximately
$838,000 associated primarily with the growth in our pharma patient affordability programs, wage inflation pressures, a tight labor market,
and increased benefit costs; (iii) increased third-party program management of approximately $651,000 associated with our pharma
patient affordability programs; (iv) increased sales commission expense of approximately $368,000 related to the increase in overall revenue
for programs in which we pay commission expenses; and (v) increased fraud charges of approximately $527,000. These increases were offset
by a decline in plastics and collateral of approximately $326,000 and a decline in other costs of approximately $35,000.
Gross profit for the year ended December 31, 2024
increased $8,061,169 compared to the same period in the prior year, resulting primarily from the increase in the number of pharma patient
affordability programs, a full year financial benefit of programs launched in 2023, and a corresponding increase in setup fees, monthly
management fees, claim processing fees, and other billable fees associated with our patient affordability programs. Gross profit also
benefited from our plasma revenue and the beneficial impact of a variable cost structure, as many of the plasma transaction costs are
variable in nature and are provided by third-parties who charge us based on the number of active cards outstanding and transactions that
occurred during the period. The increase in gross profit was offset by increased costs from third-party service providers, sales commission
expense, customer service costs and fraud expenses mentioned above, primarily driven by the overall growth in our business. The increase
in gross margin resulted primarily from a greater contribution of total revenue from our pharma patient affordability business which has
higher gross profit margins than our other businesses.
Selling, general and administrative expenses
for the year ended December 31, 2024 increased $4,903,998 compared to the same period in the prior year and consisted primarily of an
increase in (i) compensation and benefits of approximately $5,388,000 due to continued hiring to support the Company’s growth primarily
from our pharma patient affordability business, a tight labor market, and increased benefit costs; (ii) technologies and telecom of approximately
$1,320,000 primarily related to ongoing platform security investments; and (iii) travel and entertainment of approximately $207,000. This
increase was offset by a decrease in stock compensation of approximately $249,000, an increase of $1,738,000 in the amount of capitalized
platform development costs, and a decrease in other cost of approximately $23,000.
Depreciation and amortization expense for the
year ended December 31, 2024 increased $1,968,408 compared to the same period in the prior year. The increase in depreciation and amortization
expense was primarily due to continued capitalization of new software development costs and equipment purchases related to continued enhancements
to our processing platform and employment growth.
For the year ended December 31, 2024, we recorded
income from operations of $1,021,508 representing an improvement of $1,188,763 compared to a loss from operations of $167,255 during the
same period in the prior year, related to the aforementioned factors.
Other income for the year ended December 31, 2024
increased $585,618 primarily related to steady interest rates and the associated interest income received on higher average bank account
balances at our sponsor bank.
At December 31, 2024, our income tax provision
was $322,290, which equates to an effective tax rate of 7.8% primarily as a result of federal taxes
offset by net operating loss true-up on our state taxes, tax benefits related to our stock-based compensation and changes to the Company’s
tax credits. We recorded an income tax benefit of $4,094,911 for the year ended December 31, 2023, which equates to an effective
tax rate of (173.2)%, primarily as a result of the release of our valuation allowance of $4,588,781 on our federal and state deferred
tax assets.
The net income for the year ended December 31,
2024 was $3,815,907, a decline of $2,642,820 compared to the net income of $6,458,727 for the year ended December 31, 2023. The overall
change in net income relates to the aforementioned factors.
| Column 1 | Column 2 |
|---|---|
| 30 |
Key Metrics, Performance Indicators and Non-GAAP
Measures
Management reviews a number of metrics to help
us monitor the performance of and identify trends affecting our business. We believe the following measures are the primary indicators
of our quarterly and annual revenues:
Gross Dollar Volume Loaded on Cards: Represents
the total dollar volume of funds loaded to all of our prepaid card programs. Our gross dollar volume loaded on cards was $1,783 million
and $1,706 million for the year ended December 31, 2024 and 2023, respectively. We use this metric to analyze the total amount of money
moving into our prepaid card programs.
Conversion Rates on Gross Dollar Volume Loaded
on Cards: Represents revenues, gross profit or net income conversion rates of gross dollar volume loaded on cards which are calculated
by taking our total revenues, gross profit or net income, respectively, as a numerator and dividing by the gross dollar volume loaded
on cards as a denominator. As we derive a number of our financial results from cardholder fees, we utilize these metrics as an indication
of the amount of money that is added to cards and will eventually be converted to revenues, gross profit and net income. Our total revenue
conversion rates for the years ended December 31, 2024 and 2023 were 3.27% or 327 basis points (“bps”), and 2.77% or 277 bps,
respectively, of gross dollar volume loaded on cards. Our total gross profit conversion rates for the year ended December 31, 2024 and
2023 were 1.81% or 181 bps, and 1.41% or 141 bps, respectively, of gross dollar volume loaded on cards. Our net income conversion rates
for the year ended December 31, 2024 and 2023 were 0.21% or 21 bps, and 0.38% or 38 bps, respectively, of gross dollar volume loaded on
cards.
Management also reviews key performance indicators,
such as revenues, gross profit, operational expenses as a percent of revenues, and cardholder participation. In addition, we consider
certain non-GAAP (or “adjusted”) measures to be useful to management and investors evaluating our operating performance for
the periods presented and provide a financial tool for evaluating our ongoing operations, liquidity and management of assets. This information
can assist investors in assessing our financial performance and measures our ability to generate capital for deployment and investment
in new card programs. These adjusted metrics are consistent with how management views our business and are used to make financial, operating
and planning decisions. These metrics, however, are not measures of financial performance under GAAP and should not be considered a substitute
for revenue, operating income, net income, earnings per share (basic and diluted) or net cash from operating activities as determined
in accordance with GAAP. We consider the following non-GAAP measures, which may not be comparable to similarly titled measures reported
by other companies, to be key performance indicators:
“EBITDA” is defined as earnings before
interest, income taxes, depreciation and amortization expense and “Adjusted EBITDA” reflects the adjustment to EBITDA to exclude
stock-based compensation expense. A reconciliation of net income to Adjusted EBITDA is provided in the table below.
| Year ended December 31, | ||||||||
|---|---|---|---|---|---|---|---|---|
| 2024 | 2023 | |||||||
| Reconciliation of adjusted EBITDA to net income: | ||||||||
| Net income | $ | 3,815,907 | $ | 6,458,727 | ||||
| Income tax provision (benefit) | 322,290 | (4,094,911 | ) | |||||
| Interest income, net | (3,116,689 | ) | (2,531,071 | ) | ||||
| Depreciation and amortization | 5,994,986 | 4,026,578 | ||||||
| EBITDA | 7,016,494 | 3,859,323 | ||||||
| Stock-based compensation | 2,604,589 | 2,853,643 | ||||||
| Adjusted EBITDA | $ | 9,621,083 | $ | 6,712,966 |
| Column 1 | Column 2 |
|---|---|
| 31 |
“EBITDA margin” is defined as earnings
before interest, income taxes, depreciation and amortization expense as a percentage of the Company’s revenue and “Adjusted
EBITDA margin” reflects the adjustment to EBITDA margin to exclude stock-based compensation expense as a percentage of revenue.
A reconciliation of net income margin to Adjusted EBITDA margin is provided in the table below.
| Year ended December 31, (As a percentage of revenue) | ||||||||
|---|---|---|---|---|---|---|---|---|
| 2024 | 2023 | |||||||
| Reconciliation of adjusted EBITDA margin to net income margin: | ||||||||
| Net income margin | 6.5% | 13.7% | ||||||
| Income tax provision (benefit) | 0.6% | (8.7% | ) | |||||
| Interest income, net | (5.3% | ) | (5.4% | ) | ||||
| Depreciation and amortization | 10.3% | 8.5% | ||||||
| EBITDA margin | 12.0% | 8.2% | ||||||
| Stock-based compensation | 4.5% | 6.0% | ||||||
| Adjusted EBITDA margin | 16.5% | 14.2% |
Liquidity and Capital Resources
The following table sets forth the major sources
and uses of cash for our last two fiscal years ended December 31, 2024 and 2023:
| Year ended December 31, | ||||||||
|---|---|---|---|---|---|---|---|---|
| 2024 | 2023 | |||||||
| Net cash provided by operating activities | $ | 22,947,120 | $ | 27,620,624 | ||||
| Net cash used in investing activities | (9,488,702 | ) | (7,048,678 | ) | ||||
| Net cash used in financing activities | (466,245 | ) | (1,118,284 | ) | ||||
| Net increase in cash and restricted cash | $ | 12,992,173 | $ | 19,453,662 |
Comparison of Fiscal 2024 and 2023
During the years ended December 31, 2024 and 2023,
we financed our operations through internally generated funds.
Operating activities provided $22,947,120 of cash
in 2024, a decrease of $4,673,504 compared to 2023. This change in cash flow compared to the prior period is primarily due to net decreases
in operating assets and liabilities and net income. The changes in accounts receivable, accounts payable, and customer card funding are
primarily related to the growth in our pharma patient affordability business and timing of payments as we are invoiced by third-party
service providers at the end of the period and are due monies from our pharma patient affordability customers to cover these third-party
payables. Changes in net income in 2024 when compared to 2023 are also driven by a net decrease in our deferred tax asset valuation. The
decrease in cash flows from operating activities and net income was offset by non-cash adjustments for deferred income taxes, depreciation
and amortization, stock-based compensation, and lease expense.
We used net cash in investing activities during
the years ended December 31, 2024 and 2023 of $9,488,702 and $7,048,678, respectively. Cash used for investing activities was primarily
attributed to an increase in the capitalization of internally developed software as we continue to invest in our technology platform.
| Column 1 | Column 2 |
|---|---|
| 32 |
Cash used in financing
activities of $466,245 and $1,118,284 for the years ended December 31, 2024 and 2023, respectively, was primarily attributed to the repurchase
of 136,700 shares of the Company’s common stock at a weighted average price of $3.62 per share during the year ended December 31,
2024 offset by proceeds received of $28,800 for the exercise of stock options. For the year ended December 31, 2023, the repurchase of
394,558 shares of the Company’s common stock at a weighted average price of $2.86 per share offset by proceeds received of $9,600
for the exercise of stock options.
Our significant contractual cash requirements
also include ongoing payments for lease liabilities. For additional information regarding our cash commitments and contractual obligations,
see “Note 5 – LEASE” in the notes to the accompanying consolidated financial statements.
Liquidity and Sources of Financing
Unrestricted cash was $10,766,982 as of December
31, 2024, a decrease of $6,227,723 compared to the same period in the prior year. The decrease resulted primarily from payment timing
on pass-through claim reimbursement receivables and related payables associated with our patient affordability business, in the amount
of $7,018,053 offset by the improvement in our operating results. We believe that our available cash on hand, excluding restricted cash,
at December 31, 2024 of $10,766,982, along with our forecast for revenues and cash flows for 2025 and through 2027, will be sufficient
to sustain our operations for the next 24 months. In light of the elevated interest rates and increased refinancing risks related to commercial
real estate holdings on bank balance sheets, we continue to monitor the health and soundness of our bank relationships through publicly
available information. In particular, we are closely following FDIC publicly announced developments, but those developments have not caused
us to alter our bank relationships in any material respect at this time.
Critical Accounting Policies and Estimates
The preparation of consolidated financial statements
in conformity with generally accepted accounting principles requires management to make estimates and assumptions that affect the reported
amounts of assets and liabilities and disclosure of contingent assets and liabilities at the date of the consolidated financial statements
and the reported amounts of revenue and expenses during the reporting period. Actual results could differ from those estimates.
Our estimates will be based on our experience
and our interpretation of economic, political, regulatory, and other factors that affect our business prospects.
Intangible Assets – For intangible
assets, the Company recognizes an impairment loss if the carrying amount of the intangible asset is not recoverable and exceeds fair value.
The carrying amount of the intangible asset is considered not recoverable if it exceeds the sum of the undiscounted cash flows expected
to result from the use of the asset.
Intangible assets with a finite life are amortized
on a straight-line basis over its estimated useful life, which is generally 3 to 15 years.
Internally Developed Software Costs –
Computer software development costs are expensed as incurred, except for internal use software or website development costs that qualify
for capitalization as described below, and include compensation and related expenses, costs of hardware and software, and costs incurred
in developing features and functionality.
For computer software developed or obtained for
internal use, costs that are incurred in the preliminary project and post implementation stages of software development are expensed as
incurred. Costs incurred during the application and development stage are capitalized, as the Platform asset. Capitalized costs are amortized
using the straight-line method over a three-year estimated useful life, beginning in the period in which the software is available for
use.
| Column 1 | Column 2 |
|---|---|
| 33 |
Income Taxes – Income tax expense
is comprised of current and deferred income tax expense. Current income tax expense approximates taxes to be paid or refunded for the
current period. Deferred income tax expense results from the changes in deferred tax assets and liabilities during the periods. These
gross deferred tax assets and liabilities represent decreases or increases in taxes expected to be paid in the future because of future
reversals of temporary differences between the basis of assets and liabilities as measured by tax laws and their basis as reported in
our consolidated financial statements. We also recognize deferred tax assets for tax attributes such as net operating loss carryforwards
and tax credit carryforwards. We record valuation allowances to reduce deferred tax assets to the amounts we conclude are more likely-than-not
to be realized in the foreseeable future. While the Company has considered future taxable income and ongoing prudent and feasible tax
strategies in assessing the need for the valuation allowance, if these estimates and assumptions change in the future, the Company may
be required to adjust its valuation allowance.
Income tax benefits are recognized and measured
based upon a two-step model: 1) a tax position must be more likely-than-not to be sustained based solely on its technical merits in order
to be recognized, and 2) the benefit is measured as the largest dollar amount of that position that is more likely-than-not to be sustained
upon settlement. The difference between the benefit recognized for a position and the tax benefit claimed on a tax return is referred
to as an unrecognized tax benefit. Income tax related interest and penalties, if applicable, are accrued within income tax expense.
Revenue and Expense Recognition –
In determining when and how revenue is recognized from contracts with customers, the Company performs the following five-step analysis:
(i) identification of contracts with customers; (ii) determination of performance obligations; (iii) measurement of the transaction price;
(iv) allocation of the transaction price to the performance obligations; and (v) recognition of revenue when (or as) the Company satisfies
each performance obligation.
The Company generates revenues from plasma card
programs through fees generated from cardholder fees and interchange fees. Revenues from pharma card programs are generated through card
program management fees, transaction claims processing fees, interchange fees, and settlement income. Other revenues are generated through
cardholder fees, interchange fees, program management fees, load fees and breakage.
Plasma and pharma card program revenues include
both fixed and variable components. Cardholder fees represent an obligation to the cardholder based on a per transaction basis and are
recognized at a point in time when the performance obligation is fulfilled. Card program management fees and transaction claims processing
fees include an obligation to our card program sponsors and are generally recognized when earned on a monthly basis and are typically
due within 30 days pursuant to the contract terms which are generally multi-year contracts. The Company uses the output method to recognize
card program management fee revenue at the amount of consideration to which an entity has a right to invoice. The performance obligation
is satisfied when the services are transferred to the customer which the Company determined to be monthly, as the customer simultaneously
receives and consumes the benefit from the Company’s performance. Interchange fees are earned when customer-issued cards are processed
through card payment networks as the nature of our promise to the customer is that we stand ready to process transactions at the customer’s
requests on a daily basis over the contract term. Since the timing and quantity of transactions to be processed by us are not determinable,
we view interchange fees to comprise an obligation to stand ready to process as many transactions as the customer requests. Accordingly,
the promise to stand ready is accounted for as a single series performance obligation. The Company uses the right to invoice practical
expedient and recognizes interchange fee revenue concurrent with the processing of card transactions. Interchange fees are settled in
accordance with the card payment network terms and conditions, which is typically within a few days.
The portion of the dollar value of prepaid-stored
value cards that consumers do not ultimately redeem are referred to as breakage. In certain card programs where we hold the cardholder
funds and expect to be entitled to a breakage amount, we recognize revenue using estimated breakage rates ratably over the estimated card
life; provided that a significant reversal of the amount of breakage revenue recognized is not probable, and record adjustments to such
estimates when redemption is remote or we are legally defeased of the obligation, if applicable. For each program, we utilize a third
party to estimate breakage rates based on historical redemption patterns, market-specific trends, escheatment rules and existing economic
conditions. The Company accounts for breakage in accordance with Accounting Standards Update (“ASU”) 2016-04, Liabilities—Extinguishment
of Liabilities (Subtopic 405-20): Recognition of Breakage for Certain Prepaid Stored-Value Cards for the recognition of such revenue.
| Column 1 | Column 2 |
|---|---|
| 34 |
The Company utilizes the remote method of revenue
recognition for settlement income whereby the unspent balances will be recognized as revenue at the expiration of the cards or the respective
card program. This has primarily been associated with the pharma prepaid business which ended in 2022. The Company records all revenue
on a gross basis since it is the primary obligor and establishes the price in the contract arrangement with its customers. The Company
is currently under no obligation to refund any fees, and the Company does not currently have any obligations for disputed claim settlements
Cost of revenues is comprised of transaction processing
fees, data connectivity and data center expenses, network fees, bank fees, card production and postage costs, customer service, program
management, application integration setup, fraud charges, and sales and commission expense.
Operating Leases – The Company determines
if a contract is or contains a leasing element at contract inception or the date in which a modification of an existing contract occurs.
In order for a contract to be considered a lease, the contract must transfer the right to control the use of an identified asset for a
period of time in exchange for consideration. Control is determined to have occurred if the lessee has the right to (i) obtain substantially
all of the economic benefits from the use of the identified asset throughout the period of use and (ii) direct the use of the identified
asset.
In determining the present value of lease payments
at lease commencement date, the Company utilizes its incremental borrowing rate based on the information available, unless the rate implicit
in the lease is readily determinable. The liability for operating leases is based on the present value of future lease payments. Operating
lease expenses are recorded as rent expense, which is included within selling, general and administrative expenses within the consolidated
statements of operations and presented as operating cash outflows within the consolidated statements of cash flows.
Leases with an initial term of 12 months or less
are not recorded on the balance sheet, with lease expenses for these leases recognized on a straight-line basis over the lease term.
Stock-Based Compensation – The Company
recognizes compensation expense for all restricted stock awards and stock options. The fair value of restricted stock awards is measured
using the grant date trading price of our stock. The fair value of stock options is estimated at the grant date using the Black-Scholes
option-pricing model, and the portion that is ultimately expected to vest is recognized as compensation cost over the requisite service
period. We have elected to recognize compensation expense for all options with graded vesting on a straight-line basis over the vesting
period of the entire option. The determination of fair value using the Black-Scholes option pricing model is affected by our stock price
as well as assumptions regarding a number of complex and subjective variables, including expected stock price volatility and the risk-free
interest rate.
FY 2023 10-K MD&A
SEC filing source: 0001683168-24-001729.
ITEM
7. MANAGEMENT’S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION and RESULTS OF OPERATIONS.
The following discussion and analysis of our
financial condition and results of operations should be read in conjunction with the audited consolidated financial statements and related
notes included elsewhere in this Form 10-K. This discussion contains forward-looking statements that involve risks and uncertainties.
Our actual results could differ materially from those discussed below. Factors that could cause or contribute to such differences include,
but are not limited to, those identified below and those discussed in “Risk Factors” included elsewhere in this Form 10-K.
| Column 1 | Column 2 |
|---|---|
| 21 |
Disclosure Regarding Forward-Looking Statements
This Annual Report on Form 10-K includes forward
looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange
Act of 1934, as amended (the “Exchange Act”) (“Forward-Looking Statements”). All statements other than statements
of historical fact included in this report are Forward-Looking Statements. These Forward-Looking Statements are based on our current expectations,
assumptions, estimates and projections about our business and our industry. Words such as “believe,” “anticipate,”
“expect,” “intend,” “plan,” “propose,” “may,” and other similar expressions
identify Forward-Looking statements. In the normal course of our business, we, in an effort to help keep our stockholders and the public
informed about our operations, may from time-to-time issue certain statements, either in writing or orally, that contain, or may contain,
Forward-Looking Statements. Although we believe that the expectations reflected in such Forward-Looking Statements are reasonable, we
can give no assurance that such expectations will prove to have been correct. In addition, any statements that refer to expectations,
projections, estimates, forecasts, or other characterizations of future events or circumstances are Forward-Looking Statements. These
Forward-Looking Statements are subject to certain risks and uncertainties that could cause actual results to differ materially from those
reflected in the Forward-Looking Statements. Such important factors (“Important Factors”) and other factors are disclosed
in this report, including those factors discussed in “Part I - Item 1A. Risk Factors.” All prior and subsequent
written and oral Forward-Looking Statements attributable to us or persons acting on our behalf are expressly qualified in their entirety
by the Important Factors described below that could cause actual results to differ materially from our expectations as set forth in any
Forward-Looking Statement made by or on behalf of us. You are cautioned not to place undue reliance on these Forward-Looking Statements,
which relate only to events as of the date on which the statements are made. We undertake no obligation to publicly revise these Forward-Looking
Statements to reflect events or circumstances that arise after the date hereof. You should refer to and carefully review the information
in future documents we file with the Securities and Exchange Commission.
Overview
Paysign, Inc. (the “Company,” “Paysign,”
“we” or “our”), headquartered in Nevada, was incorporated on August 24, 1995, and trades under the symbol PAYS
on The Nasdaq Stock Market LLC. We are a vertically integrated provider of prepaid card products and processing services for corporate,
consumer and government applications. Our payment solutions are utilized by our corporate customers as a means to increase customer loyalty,
increase patient adherence rates, reduce administration costs and streamline operations. Public sector organizations can utilize our payment
solutions to disburse public benefits or for internal payments. We market our prepaid card solutions under our Paysign® brand. As
we are a payment processor and prepaid card program manager, we derive our revenue from all stages of the prepaid card lifecycle.
We operate on a powerful, high-availability payments
platform with cutting-edge fintech capabilities that can be seamlessly integrated with our clients’ systems. This distinctive positioning
allows us to provide end-to-end technologies that securely manage transaction processing, cardholder enrollment, value loading, account
management, data and analytics, and customer service. Our architecture is known for its cross-platform compatibility, flexibility, and
scalability – allowing our clients and partners to leverage these advantages for cost savings and revenue opportunities.
Our suite of product offerings includes solutions
for corporate rewards, prepaid gift cards, general purpose reloadable debit cards, employee incentives, consumer rebates, donor compensation,
clinical trials, healthcare reimbursement payments and pharmaceutical payment assistance, and demand deposit accounts accessible with
a debit card. In the future, we expect to further expand our product into other prepaid card offerings such as travel cards and expense
reimbursement cards. Our cards are sponsored by our issuing bank partners.
Our revenues include fees generated from cardholder
fees, interchange, card program management fees, transaction claims processing fees, breakage, and settlement income. Revenue from cardholder
fees, interchange, card program management fees, and transaction claims processing fees is recorded when the performance obligation is
fulfilled. Breakage is recorded ratably over the estimated card life based on historical redemption patterns, market-specific trends,
escheatment rules and existing economic conditions and relates solely to our open-loop gift card business which began at the end of 2022.
Settlement income is recorded at the expiration of the card program and relates solely to our pharma prepaid business which ended in 2022.
We have two categories for our prepaid debit cards:
(1) corporate and consumer reloadable cards, and (2) non-reloadable cards.
| Column 1 | Column 2 |
|---|---|
| 22 |
Reloadable Cards: These types of cards are generally
classified as payroll or considered general purpose reloadable (“GPR”) cards. Payroll cards are issued by an employer to an
employee in order to allow the employee to access payroll amounts that are deposited into an account linked to their card. GPR cards can
also be issued to a consumer at a retail location or mailed to a consumer after completing an on-line application. GPR cards can be reloaded
multiple times with a consumer’s payroll, government benefit, a federal or state tax refund or through cash reload networks located
at retail locations. Reloadable cards are generally open-loop cards as described below.
Non-Reloadable Cards: These are generally one-time
use cards that are only active until the funds initially loaded to the card are spent. These types of cards are generally used as gift
or incentive cards. Normally these types of cards are used for the purchase of goods or services at retail locations and cannot be used
to receive cash.
Both reloadable and non-reloadable cards may be
open-loop, closed-loop, or restricted-loop. Open-loop cards can be used to receive cash at ATM locations by PIN; or purchase goods or
services by PIN or signature at retail locations virtually anywhere that the network brand (American Express, Discover, Mastercard, Visa,
etc.) is accepted. Closed-loop cards can only be used at a specific merchant. Restricted-loop cards can be used at several merchants,
or a defined group of merchants, such as all merchants at a specific shopping mall.
The prepaid card market in the U.S. has experienced
significant growth in recent years due to consumers and merchants embracing improved technology, greater convenience, more product choices
and greater flexibility. Prepaid cards have also proven to be an attractive alternative to traditional bank accounts for certain segments
of the population, particularly those without, or who could not qualify for, a checking or savings account.
We manage all aspects of the prepaid card lifecycle,
from managing the card design and approval processes with partners and networks, to production, packaging, distribution, and personalization.
We also oversee inventory and security controls, renewals, lost and stolen card management, and replacement. We employ a 24/7/365 fully
staffed, in-house customer service department which utilizes bilingual customer service representatives, Interactive Voice Response, and
two-way short message service messaging and text alerts.
Currently, we are focusing our marketing efforts
on corporate incentive and expense prepaid card products in various market verticals including but not limited to general corporate expense,
healthcare related markets including patient affordability solutions, clinical trials and donor compensation, loyalty rewards, and incentive
cards.
As part of our continuing platform expansion process,
we evaluate current and emerging technologies for applicability to our existing and future software platform. To this end, we engage with
various hardware and software vendors in evaluation of various infrastructure components. Where appropriate, we use third-party technology
components in the development of our software applications and service offerings. Third-party software may be used for highly specialized
business functions, which we may not be able to develop internally within time and budget constraints. Our principal target markets for
processing services include prepaid card issuers, retail and private-label issuers, small third-party processors, and small and mid-size
financial institutions in the United States and Mexico.
We have devoted more extensive resources to sales
and marketing activities as we have added essential personnel to our marketing, sales and support teams. We market our Paysign payment
solutions through direct marketing by the Company’s sales team. Our primary market focus is on companies that require a streamlined
payment solution for rewards, rebates, payment assistance, and other payments to their customers, employees, agents and others. To reach
these markets, we focus our sales efforts on direct contact with our target market and attendance at various industry specific conferences.
We may, at times, utilize independent contractors who make direct sales and are paid commissions and/or restricted stock awards. We market
our Paysign Premier product through existing communication channels to a targeted segment of our existing cardholders, as well as to a
broad group of individuals, ranging from non-banked to fully banked consumers with a focus on long term users of our product.
In 2024, we plan to continue to invest additional
funds in technology improvements, sales and marketing, fraud, customer service, and regulatory compliance. From time to time, we evaluate
raising capital to enable us to diversify into new market verticals. If we do not raise new capital, we believe that we will still be
able to support our existing business and expand into new vertical markets using internally generated funds.
2023 Year Milestones
| · | Grew to approximately 6.4 million cardholders and approximately 600 card programs as of December 31, 2023. | |
|---|---|---|
| · | Year over year revenue increased 24.3%. | |
| · | Added 20 net new Plasma programs, launched 24 net new Pharma programs, and added 1 net new Other prepaid program. |
| Column 1 | Column 2 |
|---|---|
| 23 |
Results of Operations
Comparison of Year Ended December 31, 2023
to Year Ended December 31, 2022
The following table summarizes our consolidated
financial results for year ended December 31, 2023 in comparison to year ended December 31, 2022:
| Year ended December 31, | Variance | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | 2022 | $ | % | |||||||||||||
| Revenues | ||||||||||||||||
| Plasma industry | $ | 41,951,659 | $ | 34,737,640 | $ | 7,214,019 | 20.8% | |||||||||
| Pharma industry | 4,051,037 | 3,007,140 | 1,043,897 | 34.7% | ||||||||||||
| Other | 1,271,466 | 288,887 | 982,579 | 340.1% | ||||||||||||
| Total revenues | 47,274,162 | 38,033,667 | 9,240,495 | 24.3% | ||||||||||||
| Cost of revenues | 23,137,997 | 17,079,069 | 6,058,928 | 35.5% | ||||||||||||
| Gross profit | 24,136,165 | 20,954,598 | 3,181,567 | 15.2% | ||||||||||||
| Gross margin % | 51.1% | 55.1% | ||||||||||||||
| Operating expenses | ||||||||||||||||
| Selling, general and administrative | 20,276,842 | 17,700,651 | 2,576,191 | 14.6% | ||||||||||||
| Depreciation and amortization | 4,026,578 | 2,909,612 | 1,116,966 | 38.4% | ||||||||||||
| Total operating expenses | 24,303,420 | 20,610,263 | 3,693,157 | 17.9% | ||||||||||||
| (Loss) income from operations | $ | (167,255 | ) | $ | 344,335 | $ | (511,590 | ) | (148.6% | ) | ||||||
| Net income | $ | 6,458,727 | $ | 1,027,775 | $ | 5,430,952 | 528.4% | |||||||||
| Net margin % | 13.7% | 2.7% |
The increase in total revenues of $9,240,495 for
the year ended December 31, 2023 compared to the same period in the prior year consisted primarily of a $7,214,019 increase in Plasma
revenue, a $1,043,897 increase in Pharma revenue, and a $982,579 increase in Other revenue. The increase in Plasma revenue was primarily
due to a rise in the number of plasma centers and donations, and, consequently, dollars loaded to cards, cardholder fees, and interchange,
as there continues to be an increase in demand for plasma which has been driven by global increases in plasma protein therapies. The increase
in Pharma revenue was primarily due to the launch of new pharma patient affordability programs. The increase in Other revenue was primarily
due to the growth of our payroll, retail, and corporate incentive programs.
Cost of revenues for the year ended December 31,
2023 increased $6,058,928 compared to the same period in the prior year. Cost of revenues is comprised of transaction processing fees,
data connectivity and data center expenses, network fees, bank fees, card production and postage costs, customer service, program management,
application integration setup, and sales and commission expense. Cost of revenues increased during 2023 primarily due to an increase in
cardholder usage activity and associated network expenses such as interchange and ATM costs, an increase in plastics and collateral related
to an increase in the number of unique card loads, an increase in network expenses and sales commissions related to the growth in our
pharma patient affordability business, and an increase in customer service expenses associated with wage inflation pressures and the overall
growth in our business, offset by a decline in postage.
Gross profit for the year ended December 31, 2023
increased $3,181,567 compared to the same period in the prior year resulting primarily from the increase in Plasma revenue and the beneficial
impact of a variable cost structure as many of the plasma transaction costs are variable in nature which are provided by third parties
who charge us based on the number of active cards outstanding and the number of transactions that occurred during the period. Gross profit
also benefited from the growth in our pharma patient affordability business. The increase in gross profit was offset by the termination
of our pharma prepaid business in 2022, price increases by many of our third-party service providers, and an increase in customer service
expenses mentioned above. The decrease in gross margin resulted from the aforementioned factors.
| Column 1 | Column 2 |
|---|---|
| 24 |
Selling, general and administrative expenses
for the year ended December 31, 2023 increased $2,576,191 compared to the same period in the prior year and consisted primarily of an
increase in (i) compensation and benefits of approximately $3,017,000 due to continued hiring to support the Company’s growth, a
tight labor market and increased benefit costs, (ii) an increase in stock-based compensation expense of approximately $576,000, (iii)
an increase in technologies and telecom of approximately $345,000, (iv) an increase in non-IT professional services of approximately $140,000,
and (v) an increase in all other operating expenses of approximately $62,000. This increase was offset by a $1,564,000 increase
in the amount of capitalized platform development costs.
Depreciation and amortization expense for the
year ended December 31, 2023 increased $1,116,966 compared to the same period in the prior year. The increase in depreciation and amortization
expense was primarily due to continued capitalization of new software development costs and equipment purchases related to continued enhancements
to our processing platform.
For the year ended December 31, 2023, we recorded
a loss from operations of $167,255 representing a decline of $511,590 compared to income from operations of $344,335 during the same period
last year related to the aforementioned factors.
Other income for the year ended December 31, 2023,
increased $1,740,154 primarily related to an increase in interest rates and the associated interest income received on higher average
bank account balances at our sponsor bank.
We recorded an income tax benefit of $4,094,911
for the year ended December 31, 2023, which equates to an effective tax rate of (173.2)%, primarily as a result of the release of our
valuation allowance of $4,588,781 on our federal and state deferred tax assets. The valuation release offset tax expense
of $493,870 on our pre-tax book income. We recorded an income tax expense of $107,477 for the year ended December 31, 2022, which equates
to an effective tax rate of 9.5% primarily as a result of the full valuation on our deferred tax asset and timing differences for stock-based
compensation during the period offset by current year tax credits and adjustments.
The net income for the year ended December 31,
2023 was $6,458,727, an improvement of $5,430,952 compared to the net income of $1,027,775 for the year ended December 31, 2022. The overall
change in net income relates to the aforementioned factors.
Key Metrics, Performance Indicators and Non-GAAP
Measures
Management reviews a number of metrics to help
us monitor the performance of and identify trends affecting our business. We believe the following measures are the primary indicators
of our quarterly and annual revenues:
Gross Dollar Volume Loaded on Cards: Represents
the total dollar volume of funds loaded to all of our prepaid card programs. Our gross dollar volume loaded on cards was $1,706 million
and $1,595 million for the year ended December 31, 2023 and 2022, respectively. We use this metric to analyze the total amount of
money moving into our prepaid card programs.
Conversion Rates on Gross Dollar Volume Loaded
on Cards: Represents revenues, gross profit or net income conversion rates of gross dollar volume loaded on cards which are calculated
by taking our total revenues, gross profit or net income, respectively, as a numerator and dividing by the gross dollar volume loaded
on cards as a denominator. As we derive a number of our financial results from cardholder fees, we utilize these metrics as an indication
of the amount of money that is added to cards and will eventually be converted to revenues, gross profit and net income. Our total revenue
conversion rates for the years ended December 31, 2023 and 2022 were 2.77% or 277 basis points (“bps”), and 2.38% or 238 bps,
respectively, of gross dollar volume loaded on cards. Our total gross profit conversion rates for the year ended December 31, 2023 and
2022 were 1.41% or 141 bps, and 1.31% or 131 bps, respectively, of gross dollar volume loaded on cards. Our net income conversion rates
for the year ended December 31, 2023 and 2022 were 0.13% or 13 bps, and 0.06% or 6 bps, respectively, of gross dollar volume loaded on
cards.
Management also reviews key performance indicators,
such as revenues, gross profit, operational expenses as a percent of revenues, and cardholder participation. In addition, we consider
certain non-GAAP (or “adjusted”) measures to be useful to management and investors evaluating our operating performance for
the periods presented and provide a financial tool for evaluating our ongoing operations, liquidity and management of assets. This information
can assist investors in assessing our financial performance and measures our ability to generate capital for deployment and investment
in new card programs. These adjusted metrics are consistent with how management views our business and are used to make financial, operating
and planning decisions. These metrics, however, are not measures of financial performance under GAAP and should not be considered a substitute
for revenue, operating income, net income (loss), earnings (loss) per share (basic and diluted) or net cash from operating activities
as determined in accordance with GAAP. We consider the following non-GAAP measures, which may not be comparable to similarly titled measures
reported by other companies, to be key performance indicators:
| Column 1 | Column 2 |
|---|---|
| 25 |
“EBITDA” is defined as earnings before
interest, income taxes, depreciation and amortization expense and “Adjusted EBITDA” reflects the adjustment to EBITDA to exclude
stock-based compensation expense. A reconciliation of net income to Adjusted EBITDA is provided in the table below.
| Year ended December 31, | ||||||||
|---|---|---|---|---|---|---|---|---|
| 2023 | 2022 | |||||||
| Reconciliation of adjusted EBITDA to net income: | ||||||||
| Net income | $ | 6,458,727 | $ | 1,027,775 | ||||
| Income tax (benefit) provision | (4,094,911 | ) | 107,477 | |||||
| Interest income, net | (2,531,071 | ) | (790,917 | ) | ||||
| Depreciation and amortization | 4,026,578 | 2,909,612 | ||||||
| EBITDA | 3,859,323 | 3,253,947 | ||||||
| Stock-based compensation | 2,853,643 | 2,277,717 | ||||||
| Adjusted EBITDA | $ | 6,712,966 | $ | 5,531,664 |
Liquidity and Capital Resources
The following table sets forth the major sources
and uses of cash for our last two fiscal years ended December 31, 2023 and 2022:
| Year ended December 31, | ||||||||
|---|---|---|---|---|---|---|---|---|
| 2023 | 2022 | |||||||
| Net cash provided by operating activities | $ | 27,620,624 | $ | 25,317,964 | ||||
| Net cash used in investing activities | (7,048,678 | ) | (4,091,683 | ) | ||||
| Net cash used in financing activities | (1,118,284 | ) | – | |||||
| Net increase in cash and restricted cash | $ | 19,453,662 | $ | 21,226,281 |
Comparison of Fiscal 2023 and 2022
During the years ended December 31, 2023 and 2022,
we financed our operations through internally generated funds.
Operating activities provided $27,620,624 of cash
in 2023, an increase of $2,302,660 compared to 2022. This change in cash flow is primarily due to increases in operating assets and liabilities.
The changes in accounts receivable, accounts payable, and customer card funding are primarily related to the growth in our pharma patient
affordability business and timing of payments as we are invoiced by third-party service providers at the end of the period and are due
monies from our pharma patient affordability customers to cover these third-party payables. The increase in cash flows from operating
activities was also impacted by net income, as well as non-cash adjustments for deferred income taxes, depreciation and amortization,
stock-based compensation, and lease expense.
We used net cash in investing activities during
the years ended December 31, 2023 and 2022 of $7,048,678 and $4,091,683, respectively. Cash used for investing activities was primarily
attributed to an increase in the capitalization of internally developed software as we continue to invest in our technology platform.
Cash used in financing activities of $1,118,284
for the year ended December 31, 2023 was primarily attributed to the repurchase of 394,558 shares of the Company’s common stock
at a weighted average price of $2.86 per share.
Our significant contractual cash requirements
also include ongoing payments for lease liabilities. For additional information regarding our cash commitments and contractual obligations,
see “Note 5 – LEASE” in the notes to the accompanying consolidated financial statements.
| Column 1 | Column 2 |
|---|---|
| 26 |
Liquidity and Sources of Financing
Unrestricted cash increased $7,286,467 to $16,994,705,
due to the improvement in our operating results throughout 2023 and timing of payments and receivables related to our patient affordability
business. Restricted cash of $92,356,308 are funds used for customer card funding with a corresponding offset under current liabilities.
The increase of $12,167,195 in 2023 versus 2022 was predominately related to increases in funds on card, increased plasma deposits, and
new plasma and pharma customers, offset by declines from a pharma customer whose contract terminated during the year. We experienced large
increases in accounts receivable and accounts payable primarily due to the launch of 24 net new pharma programs during the year whereby
Paysign invoices its customers for reimbursement to pharmacy networks, pharmacies, or individuals for their out-of-pocket costs and remits
those funds to cover the accounts payable liability. We believe that our unrestricted cash on hand at December 31, 2023 of $16,994,705,
along with anticipated revenues, operating profits and free cash flow anticipated for 2024 and 2025, will be sufficient to sustain our
operations for the next twenty-one months.
Critical Accounting Policies and Estimates
The preparation of consolidated financial statements
in conformity with generally accepted accounting principles requires management to make estimates and assumptions that affect the reported
amounts of assets and liabilities and disclosure of contingent assets and liabilities at the date of the consolidated financial statements
and the reported amounts of revenue and expenses during the reporting period. Actual results could differ from those estimates.
Our estimates will be based on our experience
and our interpretation of economic, political, regulatory, and other factors that affect our business prospects.
Intangible Assets – For intangible
assets, the Company recognizes an impairment loss if the carrying amount of the intangible asset is not recoverable and exceeds fair value.
The carrying amount of the intangible asset is considered not recoverable if it exceeds the sum of the undiscounted cash flows expected
to result from the use of the asset.
Intangible assets with a finite life are amortized
on a straight-line basis over its estimated useful life, which is generally 3 to 15 years.
Internally Developed Software Costs –
Computer software development costs are expensed as incurred, except for internal use software or website development costs that qualify
for capitalization as described below, and include compensation and related expenses, costs of hardware and software, and costs incurred
in developing features and functionality.
For computer software developed or obtained for
internal use, costs that are incurred in the preliminary project and post implementation stages of software development are expensed as
incurred. Costs incurred during the application and development stage are capitalized, as the Platform asset. Capitalized costs are amortized
using the straight-line method over a three-year estimated useful life, beginning in the period in which the software is available for
use.
Income Taxes – Income tax expense
is comprised of current and deferred income tax expense. Current income tax expense approximates taxes to be paid or refunded for the
current period. Deferred income tax expense results from the changes in deferred tax assets and liabilities during the periods. These
gross deferred tax assets and liabilities represent decreases or increases in taxes expected to be paid in the future because of future
reversals of temporary differences between the basis of assets and liabilities as measured by tax laws and their basis as reported in
our consolidated financial statements. We also recognize deferred tax assets for tax attributes such as net operating loss carryforwards
and tax credit carryforwards. We record valuation allowances to reduce deferred tax assets to the amounts we conclude are more likely-than-not
to be realized in the foreseeable future. While the Company has considered future taxable income and ongoing prudent and feasible tax
strategies in assessing the need for the valuation allowance, if these estimates and assumptions change in the future, the Company may
be required to adjust its valuation allowance.
Income tax benefits are recognized and measured
based upon a two-step model: 1) a tax position must be more likely-than-not to be sustained based solely on its technical merits in order
to be recognized, and 2) the benefit is measured as the largest dollar amount of that position that is more likely-than-not to be sustained
upon settlement. The difference between the benefit recognized for a position and the tax benefit claimed on a tax return is referred
to as an unrecognized tax benefit. Income tax related interest and penalties, if applicable, are accrued within income tax expense.
| Column 1 | Column 2 |
|---|---|
| 27 |
Revenue and Expense Recognition –The
Company recognizes revenue when goods or services are transferred to customers in an amount that reflects the consideration which it expects
to receive in exchange for those goods or services. In determining when and how revenue is recognized from contracts with customers, the
Company performs the following five-step analysis: (i) identification of contracts with customers; (ii) determination of performance obligations;
(iii) measurement of the transaction price; (iv) allocation of the transaction price to the performance obligations; and (v) recognition
of revenue when (or as) the Company satisfies each performance obligation.
The Company generates revenues from plasma card
programs through fees generated from cardholder fees and interchange fees. Revenues from pharma card programs are generated through card
program management fees, transaction claims processing fees, interchange fees, and settlement income. Other revenues are generated through
cardholder fees, interchange fees, program management fees, load fees and breakage.
Plasma and pharma card program revenues
include both fixed and variable components. Cardholder fees represent an obligation to the cardholder based on a per transaction basis
and are recognized at a point in time when the performance obligation is fulfilled. Card program management fees and transaction claims
processing fees include an obligation to our card program sponsors and are generally recognized when earned on a monthly basis and are
typically due within 30 days pursuant to the contract terms which are generally multi-year contracts. The Company uses the output method
to recognize card program management fee revenue at the amount of consideration to which an entity has a right to invoice. The performance
obligation is satisfied when the services are transferred to the customer which the Company determined to be monthly, as the customer
simultaneously receives and consumes the benefit from the Company’s performance. Interchange fees are earned when customer-issued
cards are processed through card payment networks as the nature of our promise to the customer is that we stand ready to process transactions
at the customer’s requests on a daily basis over the contract term. Since the timing and quantity of transactions to be processed
by us are not determinable, we view interchange fees to comprise an obligation to stand ready to process as many transactions as the customer
requests. Accordingly, the promise to stand ready is accounted for as a single series performance obligation. The Company uses the right
to invoice practical expedient and recognizes interchange fee revenue concurrent with the processing of card transactions. Interchange
fees are settled in accordance with the card payment network terms and conditions, which is typically within a few days.
We refer to the portion of the dollar value of
prepaid-stored value cards that consumers do not ultimately redeem as breakage. In certain card programs where we hold the cardholder
funds where we expect to be entitled to a breakage amount, we recognize revenue using estimated breakage rates ratably over the estimated
card life, provided that a significant reversal of the amount of breakage revenue recognized is not probable and record adjustments to
such estimates when redemption is remote or we are legally defeased of the obligation, if applicable. We utilize a third party to estimate
breakage rates based on historical redemption patterns, market-specific trends, escheatment rules and existing economic conditions for
each program. We have adopted ASU 2016-04 Liabilities—Extinguishment of Liabilities (Subtopic 405-20): Recognition of Breakage for
Certain Prepaid Stored-Value Cards for the recognition of such breakage revenue. Breakage revenue is recorded in other revenue on the
consolidated statements of operations and was $74 thousand and $0 in fiscal year 2023 and fiscal year 2022, respectively.
The Company utilizes the remote method of revenue
recognition for settlement income whereby the unspent balances will be recognized as revenue at the expiration of the cards and the respective
program. This has historically been associated with the pharma prepaid business which ended in 2022. The Company records all revenue on
a gross basis since it is the primary obligor and establishes the price in the contract arrangement with its customers. The Company is
currently under no obligation to refund any fees, and the Company does not currently have any obligations for disputed claim settlements.
Given the nature of the Company’s services and contracts, generally it has no contract assets.
Cost of revenues is comprised of transaction processing
fees, data connectivity and data center expenses, network fees, bank fees, card production and postage costs, customer service, program
management, application integration setup, and sales and commission expense.
Operating Leases – The Company determines
if a contract is or contains a leasing element at contract inception or the date in which a modification of an existing contract occurs.
In order for a contract to be considered a lease, the contract must transfer the right to control the use of an identified asset for a
period of time in exchange for consideration. Control is determined to have occurred if the lessee has the right to (i) obtain substantially
all of the economic benefits from the use of the identified asset throughout the period of use and (ii) direct the use of the identified
asset.
In determining the present value of lease payments
at lease commencement date, the Company utilizes its incremental borrowing rate based on the information available, unless the rate implicit
in the lease is readily determinable. The liability for operating leases is based on the present value of future lease payments. Operating
lease expenses are recorded as rent expense, which is included within selling, general and administrative expenses within the consolidated
statements of operations and presented as operating cash outflows within the consolidated statements of cash flows.
Leases with an initial term of 12 months or less
are not recorded on the balance sheet, with lease expenses for these leases recognized on a straight-line basis over the lease term.
| Column 1 | Column 2 |
|---|---|
| 28 |
Stock-Based Compensation – The Company
recognizes compensation expense for all restricted stock awards and stock options. The fair value of restricted stock awards is measured
using the grant date trading price of our stock. The fair value of stock options is estimated at the grant date using the Black-Scholes
option-pricing model, and the portion that is ultimately expected to vest is recognized as compensation cost over the requisite service
period. We have elected to recognize compensation expense for all options with graded vesting on a straight-line basis over the vesting
period of the entire option. The determination of fair value using the Black-Scholes option pricing model is affected by our stock price
as well as assumptions regarding a number of complex and subjective variables, including expected stock price volatility and the risk-free
interest rate.
FY 2022 10-K MD&A
SEC filing source: 0001683168-23-001661.
ITEM
7. MANAGEMENT’S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION and RESULTS OF OPERATIONS.
The following discussion and analysis of our
financial condition and results of operations should be read in conjunction with the audited consolidated financial statements and related
notes included elsewhere in this Form 10-K. This discussion contains forward-looking statements that involve risks and uncertainties.
Our actual results could differ materially from those discussed below. Factors that could cause or contribute to such differences include,
but are not limited to, those identified below and those discussed in “Risk Factors” included elsewhere in this Form 10-K.
| Column 1 | Column 2 |
|---|---|
| 21 |
Disclosure Regarding Forward-Looking Statements
This Annual Report on Form 10-K includes forward
looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange
Act of 1934, as amended (“Forward-Looking Statements”). All statements other than statements of historical fact included in
this report are Forward-Looking Statements. These Forward-Looking Statements are based on our current expectations, assumptions, estimates
and projections about our business and our industry. Words such as "believe," "anticipate," "expect," "intend,"
"plan," “propose,” "may," and other similar expressions identify Forward-Looking statements. In the normal
course of our business, we, in an effort to help keep our shareholders and the public informed about our operations, may from time-to-time
issue certain statements, either in writing or orally, that contain, or may contain, Forward-Looking Statements. Although we believe that
the expectations reflected in such Forward-Looking Statements are reasonable, we can give no assurance that such expectations will prove
to have been correct. In addition, any statements that refer to expectations, projections, estimates, forecasts, or other characterizations
of future events or circumstances are Forward-Looking Statements. These Forward-Looking Statements are subject to certain risks and uncertainties
that could cause actual results to differ materially from those reflected in the Forward-Looking Statements. Such important factors (“Important
Factors”) and other factors are disclosed in this report, including those factors discussed in “Part II - Item 1A.
Risk Factors.” All prior and subsequent written and oral Forward-Looking Statements attributable to us or persons acting on our
behalf are expressly qualified in their entirety by the Important Factors described below that could cause actual results to differ materially
from our expectations as set forth in any Forward-Looking Statement made by or on behalf of us. You are cautioned not to place undue reliance
on these Forward-Looking Statements, which relate only to events as of the date on which the statements are made. We undertake no obligation
to publicly revise these Forward-Looking Statements to reflect events or circumstances that arise after the date hereof. You should refer
to and carefully review the information in future documents we file with the Securities and Exchange Commission.
Overview
Paysign, Inc. (the “Company,” “Paysign,”
“we” or “our”), headquartered in Nevada, was incorporated on August 24, 1995, and trades under the symbol PAYS
on The Nasdaq Stock Market LLC. Paysign is a vertically integrated provider of prepaid card products and processing services for corporate,
consumer and government applications. Our payment solutions are utilized by our corporate customers as a means to increase customer loyalty,
increase patient adherence rates, reduce administration costs and streamline operations. Public sector organizations can utilize our payment
solutions to disburse public benefits or for internal payments. We market our prepaid card solutions under our Paysign® brand. As
we are a payment processor and prepaid card program manager, we derive our revenue from all stages of the prepaid card lifecycle.
We provide a card processing platform consisting
of proprietary systems and software applications based on the unique needs of our clients. We have extended our processing business capabilities
through our proprietary Paysign platform. Through the Paysign platform, we provide a variety of services including transaction processing,
cardholder enrollment, value loading, cardholder account management, reporting, and customer service. The Paysign platform was built on
modern cross-platform architecture and designed to be highly flexible, scalable and customizable. The platform’s flexibility and
ease of customization has allowed us to expand our operational capabilities by facilitating our entry into new markets within the payments
space. The Paysign platform delivers cost benefits and revenue building opportunities to our partners.
We have developed prepaid card programs for corporate
incentive and rewards including, but not limited to, consumer rebates and rewards, donor compensation, clinical trials, healthcare reimbursement
payments and pharmaceutical payment assistance. We have expanded our product offerings to include additional corporate incentive products
and demand deposit accounts accessible with a debit card. In the third quarter of 2022 we expanded our prepaid product offering to include
payroll cards and in the fourth quarter of 2022 we expanded our prepaid product offering to include retail disbursements and prepaid gift
cards. In the future, we expect to further expand our product offerings into other prepaid card offerings such as travel cards and expense
reimbursement cards. Our cards are sponsored by our issuing bank partners.
| Column 1 | Column 2 |
|---|---|
| 22 |
Our revenues include fees generated from cardholder
fees, interchange, card program management fees, transaction claims processing fees, and settlement income. Revenue from cardholder fees,
interchange, card program management fees, and transaction claims processing fees is recorded when the performance obligation is fulfilled.
Settlement income is recorded at the expiration of the card program.
We have two categories for our prepaid debit cards:
(1) corporate and consumer reloadable cards, and (2) non-reloadable cards.
Reloadable Cards: These types of cards are generally
classified as payroll or considered general purpose reloadable (“GPR”) cards. Payroll cards are issued by an employer to an
employee in order to allow the employee to access payroll amounts that are deposited into an account linked to their card. GPR cards can
also be issued to a consumer at a retail location or mailed to a consumer after completing an on-line application. GPR cards can be reloaded
multiple times with a consumer’s payroll, government benefit, a federal or state tax refund or through cash reload networks located
at retail locations. Reloadable cards are generally open-loop cards as described below.
Non-Reloadable Cards: These are generally one-time
use cards that are only active until the funds initially loaded to the card are spent. These types of cards are generally used as gift
or incentive cards. Normally these types of cards are used for the purchase of goods or services at retail locations and cannot be used
to receive cash.
Both reloadable and non-reloadable cards may be
open-loop, closed-loop, or restricted-loop. Open-loop cards can be used to receive cash at ATM locations by PIN; or purchase goods or
services by PIN or signature at retail locations virtually anywhere that the network brand (American Express, Discover, Mastercard, Visa,
etc.) is accepted. Closed-loop cards can only be used at a specific merchant. Restricted-loop cards can be used at several merchants,
or a defined group of merchants, such as all merchants at a specific shopping mall.
The prepaid card market in the U.S. has experienced
significant growth in recent years due to consumers and merchants embracing improved technology, greater convenience, more product choices
and greater flexibility. Prepaid cards have also proven to be an attractive alternative to traditional bank accounts for certain segments
of the population, particularly those without, or who could not qualify for, a checking or savings account.
We manage all aspects of the prepaid card lifecycle,
from managing the card design and approval processes with partners and networks, to production, packaging, distribution, and personalization.
We also oversee inventory and security controls, renewals, lost and stolen card management, and replacement. We deploy a fully staffed,
in-house customer service department which utilizes bilingual customer service representatives, Interactive Voice Response, and two-way
short message service messaging and text alerts.
Currently, we are focusing our marketing efforts
on corporate incentive and expense prepaid card products in various market verticals including but not limited to general corporate expense,
healthcare related markets including co-pay assistance, clinical trials and donor compensation, loyalty rewards, and incentive cards.
As part of our continuing platform expansion process,
we evaluate current and emerging technologies for applicability to our existing and future software platform. To this end, we engage with
various hardware and software vendors in evaluation of various infrastructure components. Where appropriate, we use third-party technology
components in the development of our software applications and service offerings. Third-party software may be used for highly specialized
business functions, which we may not be able to develop internally within time and budget constraints. Our principal target markets for
processing services include prepaid card issuers, retail and private-label issuers, small third-party processors, and small and mid-size
financial institutions in the United States and Mexico.
| Column 1 | Column 2 |
|---|---|
| 23 |
We have devoted more extensive resources to sales
and marketing activities as we have added essential personnel to our marketing and sales team. We market our Paysign payment solutions
through direct marketing by the Company’s sales team. Our primary market focus is on companies that require a streamlined payment
solution for rewards, rebates, payment assistance, and other payments to their customers, employees, agents and others. To reach these
markets, we focus our sales efforts on direct contact with our target market and attendance at various industry specific conferences.
We may, at times, utilize independent contractors who make direct sales and are paid commissions and/or restricted stock awards. We market
our Paysign Premier product through existing communication channels to a targeted segment of our existing cardholders, as well as to a
broad group of individuals, ranging from non-banked to fully banked consumers with a focus on long term users of our product.
In 2023, we plan to continue to invest additional
funds in technology improvements, sales and marketing, customer service, and regulatory compliance. From time to time, we evaluate raising
capital to enable us to diversify into new market verticals. If we do not raise new capital, we believe that we will still be able to
expand into new vertical markets using internally generated funds.
2022 Year Milestones
| · | Grew to approximately 5.3 million cardholders and 550 card programs as of December 31, 2022. | |
|---|---|---|
| · | Year over year revenue increased 29.1%. | |
| · | Added 79 net new Plasma programs, launched 7 net new Pharma programs, and added 15 net new Other prepaid programs. |
Results of Operations
Fiscal Years Ended December 31, 2022 and 2021
The following table summarizes our consolidated financial results:
| Year ended December 31, | Variance | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2022 | 2021 | $ | % | |||||||||||||
| Revenues | ||||||||||||||||
| Plasma industry | $ | 34,737,640 | $ | 25,918,150 | $ | 8,819,490 | 34.0% | |||||||||
| Pharma industry | 3,007,140 | 3,361,869 | (354,729 | ) | (10.6% | ) | ||||||||||
| Other | 288,887 | 184,830 | 104,057 | 56.3% | ||||||||||||
| Total revenues | 38,033,667 | 29,464,849 | 8,568,818 | 29.1% | ||||||||||||
| Cost of revenues | 17,079,069 | 14,753,042 | 2,326,027 | 15.8% | ||||||||||||
| Gross profit | 20,954,598 | 14,711,807 | 6,242,791 | 42.4% | ||||||||||||
| Gross margin % | 55.1% | 49.9% | ||||||||||||||
| Operating expenses | ||||||||||||||||
| Selling, general and administrative | 17,700,651 | 14,953,322 | 2,747,329 | 18.4% | ||||||||||||
| Depreciation and amortization | 2,909,612 | 2,497,918 | 411,694 | 16.5% | ||||||||||||
| Total operating expenses | 20,610,263 | 17,451,240 | 3,159,023 | 18.1% | ||||||||||||
| Income (loss) from operations | $ | 344,335 | $ | (2,739,433 | ) | $ | 3,083,768 | N/M | ||||||||
| Net income (loss) | $ | 1,027,775 | $ | (2,721,334 | ) | $ | 3,749,109 | N/M | ||||||||
| Net margin % | 2.7% | (9.2% | ) |
| Column 1 | Column 2 |
|---|---|
| 24 |
The increase in total revenues of $8,568,818 for
the year ended December 31, 2022 compared to the same period in the prior year consisted of a $8,819,490 increase in Plasma revenue,
a reduction of $354,729 in Pharma revenue, and a $104,057 increase in Other revenue. The increase in Plasma revenue was primarily due
to an increase in plasma locations, plasma donations and dollars loaded to card as individuals looked for opportunities to supplement
their income to combat inflationary pressures on gas, rent, and groceries and Mexican nationals were once again allowed to cross the border
to donate plasma. The reduction in Pharma revenue was primarily due to pharma prepaid contracts ending, offset by the growth and launch
of new pharma copay programs. Of the $3,007,140 Pharma industry revenue recognized in 2022, Pharma prepaid accounted for $1,526,180 and
Pharma copay accounted for $1,480,960. This compares to 2021 Pharma prepaid revenues of $2,749,531 and Pharma copay revenues of $612,338.
Cost of revenues for the year ended December 31,
2022 increased $2,326,027 compared to the same period in the prior year. Cost of revenues is comprised of transaction processing fees,
data connectivity and data center expenses, network fees, bank fees, card production costs, customer service, program management, application
integration setup, and sales and commission expense. Cost of revenues increased primarily due to the increase in our Plasma business as
many of the costs associated with this business are variable in nature as they are provided by third-parties who charge us based on the
number of transactions that occur during the period. In addition, year over year growth in our Pharma copay business contributed to higher
costs as network and commission costs associated with this business are higher than our Pharma prepaid business.
Gross profit for the year ended December 31,
2022 increased $6,242,791 compared to the prior year resulting primarily from the increase in revenue and cost of sales described above.
The increase in gross margin to 55.1% versus 49.9% compared to the same period in the prior year resulted from operating leverage in our
Plasma business, offset by the mix of products in our Pharma business as we transition from our higher margin prepaid business and related
settlement income to our lower margin copay business, and the launch of Other prepaid programs in the month of December 2022 which have
yet to have had time to mature.
Selling, general and administrative expenses for
the year ended December 31, 2022 increased $2,747,329 or 18.4% compared to the prior year and consisted primarily of an increase
in technologies and telecom of $975,000, staffing and compensation of $873,000, travel and entertainment of $170,000, rent and occupancy
of $140,000, professional services of $100,000, insurance of $60,000, and other operating expenses of $430,000.
Depreciation and amortization expense for the
year ended December 31, 2022 increased $411,694 compared to the prior year. The increase in depreciation and amortization expense was
primarily due to continued capitalization of new technologies and enhancements to our processing platform and infrastructure.
For the year ended December 31, 2022, we recorded
income from operations of $344,335 an increase of $3,083,768 from the period ending December 31, 2021, related to the aforementioned
factors.
Other income for the year ended December 31, 2022
increased $762,620 related to an increase in interest income resulting primarily from higher cash balances and increases in the federal
funds rate throughout the year as the Federal Reserve has increased rates to combat inflation.
The effective tax rate was 9.5% and (0.4%) for
the years ended December 31, 2022 and 2021. The effective tax rates vary, primarily due to
state and federal taxes due, offset by the use of net operating losses. The Company continues to have a full valuation allowance against
its deferred tax assets as of December 31, 2022.
The net profit for the year ended December 31,
2022 increased $3,749,109. The overall change in net income relates to the aforementioned factors.
Key Metrics, Performance Indicators and Non-GAAP
Measures
Management reviews a number of metrics to help
us monitor the performance of and identify trends affecting our business. We believe the following measures are the primary indicators
of our quarterly and annual revenues:
Gross Dollar Volume Loaded on Cards – Represents
the total dollar volume of funds loaded to all of our card programs. Our gross dollar volume was $1.595 billion and $1.066 billion for
the years ended December 31, 2022 and 2021, respectively. We use this metric to analyze the total amount of money moving into our
card programs.
| Column 1 | Column 2 |
|---|---|
| 25 |
Conversion Rate on Gross Dollar Volume Loaded
on Cards – Represents the percent of total gross dollar load volume onto our card programs that is converted into revenue, gross
profit and net profit dollars. Our revenue conversion rate for the years ended December 31, 2022 and 2021 were 2.38% or 238 basis
points (“bps”), and 2.76% or 276 bps, respectively, of gross dollar volume loaded on cards. Our gross profit conversion rate
for the years ended December 31, 2022 and 2021 were 1.31% or 131 bps, and 1.38% or 138 bps, respectively, of gross dollar volume
loaded on cards. Our net profit conversion rate for the years ended December 31, 2022 and 2021 were 0.06% or 6 bps and (0.25%) or
(25) bps, respectively, of gross dollar volume loaded on cards. The decline in the revenue conversion rate was primarily attributable
to the renewal and restructuring of a referral agreement in Q1 2022. The increase in the gross profit conversion rate was primarily attributable
to operating leverage in our Plasma business, offset by the mix of products in our Pharma business as we transition from our higher margin
prepaid business and related settlement income to our lower margin copay business, and the launch of Other prepaid programs in the month
of December 2022 which have yet to have had time to mature. The increase in the net profit conversion rate was primarily attributable
to improving operating results throughout 2022 as well as increased bank balances and interest rates which led to an increase in net interest
income.
Management also reviews key performance indicators,
such as revenues, gross profits, operational expenses as a percent of revenues, and cardholder participation. In addition, we consider
certain non-GAAP (or “adjusted”) measures to be useful to management and investors evaluating our operating performance for
the periods presented, and provide a tool for evaluating our ongoing operations, liquidity, and management of assets. This information
can assist investors in assessing our financial performance and measures our ability to generate capital for deployment and investment
in new card programs. These adjusted metrics are consistent with how management views our business and are used to make financial, operating
and planning decisions. These metrics, however, are not measures of financial performance under GAAP and should not be considered a substitute
for revenues, operating income, net income (loss), earnings (loss) per share (basic and diluted) or net cash from operating activities
as determined in accordance with GAAP. We consider the following non-GAAP measures, which may not be comparable to similarly titled measures
reported by other companies, to be key performance indicators:
“EBITDA” is defined as earnings before
interest, income taxes, depreciation and amortization expense and “Adjusted EBITDA” reflects the adjustment to EBITDA to exclude
stock-based compensation expense. A reconciliation of net income (loss) to Adjusted EBITDA is provided in the table below.
| Year ended December 31, | ||||||||
|---|---|---|---|---|---|---|---|---|
| 2022 | 2021 | |||||||
| Reconciliation of adjusted EBITDA to net income (loss): | ||||||||
| Net income (loss) | $ | 1,027,775 | $ | (2,721,334 | ) | |||
| Income tax provision | 107,477 | 10,198 | ||||||
| Interest income, net | (790,917 | ) | (28,297 | ) | ||||
| Depreciation and amortization | 2,909,612 | 2,497,918 | ||||||
| EBITDA | 3,253,947 | (241,515 | ) | |||||
| Stock-based compensation | 2,277,717 | 2,280,931 | ||||||
| Adjusted EBITDA | $ | 5,531,664 | $ | 2,039,416 |
Liquidity and Capital Resources
The following table sets forth the major sources
and uses of cash for our last two fiscal years ended December 31, 2022 and 2021:
| Year ended December 31, | ||||||||
|---|---|---|---|---|---|---|---|---|
| 2022 | 2021 | |||||||
| Net cash provided by operating activities | $ | 25,317,964 | $ | 15,228,189 | ||||
| Net cash used in investing activities | (4,091,683 | ) | (2,679,664 | ) | ||||
| Net cash provided by financing activities | – | 192,141 | ||||||
| Net increase in cash and restricted cash | $ | 21,226,281 | $ | 12,740,666 |
| Column 1 | Column 2 |
|---|---|
| 26 |
Comparison of Fiscal 2022 and 2021
In fiscal 2022 and 2021, we financed our operations
through internally generated funds.
Operating activities provided $25,317,964 of cash
in 2022, an increase of $10,089,775 compared to 2021. The increase is primarily due to the increase in net income, depreciation and amortization,
and increases in cash flows from changes in operating assets and liabilities. The large year-over-year changes in operating assets and
liabilities related to accounts receivable, accounts payable and customer card funding are primarily due to the growth in our Plasma and
Pharma programs and the timing of collections and payments of our Pharma programs whereby we collect money from pharmaceutical and HUB
service companies and reimburse the pharmacy claims processor, healthcare providers and patients for their out-of-pocket drug costs.
Investing activities used $4,091,683 of cash in
2022, as compared to $2,679,664 of cash in 2021. The increase is primarily attributable to an increase in the capitalization of internally
developed software relative to the prior year as we continued to invest in new technologies and enhancements to our processing platform
and infrastructure to support the growth of new customers and our existing business.
No cash was provided or used by financing activities
in 2022. Our cash provided by financing activities for 2021 related entirely to cash received from the exercise of stock options.
Our significant contractual cash requirements
also include ongoing payments for lease liabilities. For additional information regarding our cash commitments and contractual obligations, see
"Note 5 – LEASE” in the notes to the accompanying consolidated financial statements.
Liquidity and Sources of Financing
Unrestricted cash increased $2,321,082 to $9,708,238,
due to the improvement in our operating results throughout 2022. Restricted cash of $80,189,113 are funds used for customer card funding
with a corresponding offset under current liabilities. The increase of $18,905,199 in 2022 versus 2021 was predominately related to increases
in funds on card, increased Plasma deposits, and new Plasma and Pharma customers, offset by declines from Pharma customers whose contracts
terminated during the year. We experienced large increases in accounts receivable and accounts payable primarily due to the launch of
ten new Pharma programs during the year whereby Paysign invoices its customers for reimbursement to pharmacy networks, pharmacies, or
individuals for their out-of-pocket costs and remits those funds to cover the accounts payable liability. We believe that our unrestricted
cash on hand at December 31, 2022 of $9,708,238, along with anticipated revenues, operating profits and free cash flow anticipated
for 2023 and 2024, will be sufficient to sustain our operations for the next twenty-one months.
Critical Accounting Policies and Estimates
The preparation of consolidated financial statements
in conformity with generally accepted accounting principles requires management to make estimates and assumptions that affect the reported
amounts of assets and liabilities and disclosure of contingent assets and liabilities at the date of the consolidated financial statements
and the reported amounts of revenue and expenses during the reporting period. Actual results could differ from those estimates.
Our estimates will be based on our experience
and our interpretation of economic, political, regulatory, and other factors that affect our business prospects.
Fixed Assets – Fixed assets are stated
at cost less accumulated depreciation. Depreciation is principally recorded on the straight-line method over the estimated useful life
of the asset, which is generally 3 to 10 years. The cost of repairs and maintenance is charged to expense as incurred. Leasehold improvements
are capitalized and depreciated over the shorter of the remaining lease term or the estimated useful life of the improvements. Expenditures
for property betterments and renewals are capitalized. Upon sale or other disposition of a depreciable asset, cost and accumulated depreciation
are removed from the accounts and any gain or loss is reflected in other income (expense).
| Column 1 | Column 2 |
|---|---|
| 27 |
The Company periodically evaluates whether events
and circumstances have occurred that may warrant revision of the estimated useful life of fixed assets or whether the remaining balance
of fixed assets should be evaluated for possible impairment. The Company uses an estimate of the related undiscounted cash flows over
the remaining life of the fixed assets in measuring their recoverability.
Intangible Assets – For intangible
assets, the Company recognizes an impairment loss if the carrying amount of the intangible asset is not recoverable and exceeds fair value.
The carrying amount of the intangible asset is considered not recoverable if it exceeds the sum of the undiscounted cash flows expected
to result from the use of the asset.
Intangible assets with a finite life are amortized
on a straight-line basis over its estimated useful life, which is generally 3 to 15 years.
Internally Developed Software Costs –
Computer software development costs are expensed as incurred, except for internal use software or website development costs that qualify
for capitalization as described below, and include compensation and related expenses, costs of hardware and software, and costs incurred
in developing features and functionality.
For computer software developed or obtained for
internal use, costs that are incurred in the preliminary project and post implementation stages of software development are expensed as
incurred. Costs incurred during the application and development stage are capitalized, as the Platform asset. Capitalized costs are amortized
using the straight-line method over a three year estimated useful life, beginning in the period in which the software is available for
use.
Income Taxes – Income tax expense
is comprised of current and deferred income tax expense. Current income tax expense approximates taxes to be paid or refunded for the
current period. Deferred income tax expense results from the changes in deferred tax assets and liabilities during the periods. These
gross deferred tax assets and liabilities represent decreases or increases in taxes expected to be paid in the future because of future
reversals of temporary differences between the basis of assets and liabilities as measured by tax laws and their basis as reported in
our consolidated financial statements. We also recognize deferred tax assets for tax attributes such as net operating loss carryforwards
and tax credit carryforwards. We record valuation allowances to reduce deferred tax assets to the amounts we conclude are more likely-than-not
to be realized in the foreseeable future. While the Company has considered future taxable income and ongoing prudent and feasible tax
strategies in assessing the need for the valuation allowance, if these estimates and assumptions change in the future, the Company may
be required to adjust its valuation allowance.
Income tax benefits are recognized and measured
based upon a two-step model: 1) a tax position must be more likely-than-not to be sustained based solely on its technical merits in order
to be recognized, and 2) the benefit is measured as the largest dollar amount of that position that is more likely-than-not to be sustained
upon settlement. The difference between the benefit recognized for a position and the tax benefit claimed on a tax return is referred
to as an unrecognized tax benefit. Income tax related interest and penalties, if applicable, are accrued within income tax expense.
Revenue and Expense Recognition –The
Company recognizes revenue when goods or services are transferred to customers in an amount that reflects the consideration which it expects
to receive in exchange for those goods or services. In determining when and how revenue is recognized from contracts with customers, the
Company performs the following five-step analysis: (i) identification of contracts with customers; (ii) determination of performance obligations;
(iii) measurement of the transaction price; (iv) allocation of the transaction price to the performance obligations; and (v) recognition
of revenue when (or as) the Company satisfies each performance obligation.
The Company generates revenues from Plasma card
programs through fees generated from cardholder fees and interchange fees. Revenues from Pharma card programs are generated through card
program management fees, transaction claims processing fees, interchange fees, and settlement income.
| Column 1 | Column 2 |
|---|---|
| 28 |
Plasma and Pharma card program revenues include
both fixed and variable components. Cardholder fees represent an obligation to the cardholder based on a per transaction basis and are
recognized at a point in time when the performance obligation is fulfilled. Card program management fees and transaction claims processing
fees include an obligation to our card program sponsors and are generally recognized when earned on a monthly basis and are typically
due within 30 days pursuant to the contract terms which are generally multi-year contracts. The Company uses the output method to recognize
card program management fee revenue at the amount of consideration to which an entity has a right to invoice. The performance obligation
is satisfied when the services are transferred to the customer which the Company determined to be monthly, as the customer simultaneously
receives and consumes the benefit from the Company’s performance. Interchange fees are earned when customer-issued cards are processed
through card payment networks as the nature of our promise to the customer is that we stand ready to process transactions at the customer’s
requests on a daily basis over the contract term. Since the timing and quantity of transactions to be processed by us are not determinable,
we view interchange fees to comprise an obligation to stand ready to process as many transactions as the customer requests. Accordingly,
the promise to stand ready is accounted for as a single series performance obligation. The Company uses the right to invoice practical
expedient and recognizes interchange fee revenue concurrent with the processing of card transactions. Interchange fees are settled in
accordance with the card payment network terms and conditions, which is typically within a few days.
The Company utilizes the remote method of revenue
recognition for settlement income whereby the unspent balances will be recognized as revenue at the expiration of the cards and the respective
program. The Company records all revenue on a gross basis since it is the primary obligor and establishes the price in the contract arrangement
with its customers. The Company is currently under no obligation for refunding any fees, and the Company does not currently have any obligations
for disputed claim settlements. Given the nature of the Company’s services and contracts, generally it has no contract assets.
Cost of revenues is comprised of transaction processing
fees, data connectivity and data center expenses, network fees, bank fees, card production and postage costs, customer service, program
management, application integration setup, and sales and commission expense.
Operating Leases – The Company
determines if a contract is or contains a leasing element at contract inception or the date in which a modification of an existing
contract occurs. In order for a contract to be considered a lease, the contract must transfer the right to control the use of an
identified asset for a period of time in exchange for consideration. Control is determined to have occurred if the lessee has the
right to (i) obtain substantially all of the economic benefits from the use of the identified asset throughout the period of use and
(ii) direct the use of the identified asset.
In determining the present value of lease payments
at lease commencement date, the Company utilizes its incremental borrowing rate based on the information available, unless the rate implicit
in the lease is readily determinable. The liability for operating leases is based on the present value of future lease payments. Operating
lease expenses are recorded as rent expense, which is included within selling, general and administrative expenses within the consolidated
statements of operations and presented as operating cash outflows within the consolidated statements of cash flows.
Leases with an initial term of 12 months or less
are not recorded on the balance sheet, with lease expense for these leases recognized on a straight-line basis over the lease term.
Stock-Based Compensation – The Company
recognizes compensation expense for all restricted stock awards and stock options. The fair value of restricted stock awards is measured
using the grant date trading price of our stock. The fair value of stock options is estimated at the grant date using the Black-Scholes
option-pricing model, and the portion that is ultimately expected to vest is recognized as compensation cost over the requisite service
period. We have elected to recognize compensation expense for all options with graded vesting on a straight-line basis over the vesting
period of the entire option. The determination of fair value using the Black-Scholes pricing model is affected by our stock price as well
as assumptions regarding a number of complex and subjective variables, including expected stock price volatility and the risk-free interest
rate.
FY 2021 10-K MD&A
SEC filing source: 0001683168-22-001854.
ITEM
7. MANAGEMENT’S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION and RESULTS OF OPERATIONS.
The following discussion and analysis of our
financial condition and results of operations should be read in conjunction with the audited consolidated financial statements and related
notes included elsewhere in this Form 10-K. This discussion contains forward-looking statements that involve risks and uncertainties.
Our actual results could differ materially from those discussed below. Factors that could cause or contribute to such differences include,
but are not limited to, those identified below and those discussed in “Risk Factors” included elsewhere in this Form 10-K.
Disclosure Regarding Forward-Looking Statements
This Annual Report on Form 10-K includes forward
looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange
Act of 1934, as amended (“Forward-Looking Statements”). All statements other than statements of historical fact included in
this report are Forward-Looking Statements. In the normal course of our business, we, in an effort to help keep our shareholders and the
public informed about our operations, may from time to time issue certain statements, either in writing or orally, that contains or may
contain Forward-Looking Statements. Although we believe that the expectations reflected in such Forward-Looking Statements are reasonable,
we can give no assurance that such expectations will prove to have been correct. Generally, these statements relate to business plans
or strategies, projected or anticipated benefits or other consequences of such plans or strategies, past and possible future, of acquisitions
and projected or anticipated benefits from acquisitions made by or to be made by us, or projections involving anticipated revenues, earnings,
levels of capital expenditures or other aspects of operating results. All phases of our operations are subject to a number of uncertainties,
risks and other influences, many of which are outside of our control and any one of which, or a combination of which, could materially
affect the results of our proposed operations and whether Forward-Looking Statements made by us ultimately prove to be accurate. Such
important factors (“Important Factors”) and other factors could cause actual results to differ materially from our expectations
are disclosed in this report, including those factors discussed in “Item 1A. Risk Factors.” All prior and subsequent
written and oral Forward-Looking Statements attributable to us or persons acting on our behalf are expressly qualified in their entirety
by the Important Factors described below that could cause actual results to differ materially from our expectations as set forth in any
Forward-Looking Statement made by or on behalf of us.
| Column 1 | Column 2 |
|---|---|
| 20 |
Overview
Paysign, Inc. is a vertically integrated provider
of prepaid card products and processing services for corporate, consumer and government applications. Our payment solutions are utilized
by our corporate customers as a means to increase customer loyalty, increase patient adherence rates, reduce administration costs, and
streamline operations. Public sector organizations can utilize our payment solutions to disburse public benefits or for internal payments.
We market our prepaid card solutions under our Paysign brand. As we are a payment processor and prepaid card program manager, we derive
our revenue from all stages of the prepaid card lifecycle.
We provide a card processing platform consisting
of proprietary systems and software applications based on the unique needs of our clients. We have extended our processing business capabilities
through our proprietary Paysign platform. Through the Paysign platform, we provide a variety of services including transaction processing,
cardholder enrollment, value loading, cardholder account management, reporting, and customer service. The Paysign platform was built on
modern cross-platform architecture and designed to be highly flexible, scalable and customizable. The platform has allowed us to significantly
expand its operational capabilities by facilitating our entry into new markets within the payments space through its flexibility and ease
of customization. The Paysign platform delivers cost benefits and revenue building opportunities to our partners.
We have developed prepaid card programs for corporate
incentive and rewards including, but not limited to, consumer rebates and rewards, donor compensation, clinical trials, healthcare reimbursement
payments and pharmaceutical payment assistance. We have expanded our product offerings to include additional corporate incentive products
and demand deposit accounts accessible with a debit card. In the future, we expect to further expand our product offerings into other
prepaid card offerings such as payroll cards, travel cards, and expense reimbursement cards. Our cards are sponsored by our issuing bank
partners.
Our revenues include fees generated from cardholder
fees, interchange, card program management fees, and settlement income. Revenue from cardholder fees, interchange and card program management
fees is recorded when the performance obligation is fulfilled. Settlement income is recorded at the expiration of the card program.
We have two categories for our prepaid cards:
(1) corporate and consumer reloadable, and (2) non-reloadable cards.
Reloadable Cards: These types of cards are generally
classified as payroll or considered general purpose reloadable (“GPR”) cards. Payroll cards are issued by an employer to an
employee in order to allow the employee to access payroll amounts that are deposited into an account linked to their card. GPR cards can
also be issued to a consumer at a retail location or mailed to a consumer after completing an on-line application. GPR cards can be reloaded
multiple times with a consumer’s payroll, government benefit, a federal or state tax refund, or through cash reload networks located
at retail locations. Reloadable cards are generally open-loop cards as described below.
Non-Reloadable Cards: These are generally one-time
use cards that are only active until the funds initially loaded to the card are spent. These types of cards are generally used as gift
or incentive cards. Normally these types of cards are used for purchase of goods or services at retail locations and cannot be used to
receive cash.
Both reloadable and non-reloadable cards may be
open-loop, closed-loop, or restricted-loop. Open-loop cards can be used to receive cash at ATM locations by PIN; or purchase goods or
services by PIN or signature at retail locations virtually anywhere that the network brand (Visa, Interlink, Plus, MasterCard, Maestro,
Cirrus, Discover and Pulse, etc.) is accepted. Closed-loop cards can only be used at a specific merchant. Restricted-loop cards can be
used at several merchants, or a defined group of merchants, such as all merchants at a specific shopping mall.
The prepaid card market
is one of the fastest growing segments of the payments industry in the U.S. This market has experienced significant growth in recent years
due to consumers and merchants embracing improved technology, greater convenience, more product choices and greater flexibility. Prepaid
cards have also proven to be an attractive alternative to traditional bank accounts for certain segments of the population, particularly
those without, or who could not qualify for, a checking or savings account.
We manage all aspects of the prepaid card lifecycle,
from managing the card design and approval processes with partners and networks, to production, packaging, distribution, and personalization.
We also oversee inventory and security controls, renewals, lost and stolen card management, and replacement. We deploy a fully staffed,
in-house customer service department which utilizes bilingual customer service representatives, Interactive Voice Response (“IVR”),
and two-way short message service (“SMS”) messaging and text alerts.
| Column 1 | Column 2 |
|---|---|
| 21 |
Currently, we are focusing our marketing efforts
on corporate incentive and expense prepaid card products in various market verticals including but not limited to general corporate expense,
healthcare related markets including co-pay assistance, clinical trials and donor compensation, loyalty rewards, and incentive cards.
As part of our continuing platform expansion process,
we evaluate current and emerging technologies for applicability to our existing and future technology platform. To this end, we engage
with various hardware and software vendors in evaluation of various infrastructure components. Where appropriate, we use third-party technology
components in the development of our software applications and service offerings. Third-party software may be used for highly specialized
business functions, which we may not be able to develop internally within time and budget constraints. Our principal target markets for
processing services include prepaid card issuers, retail and private-label issuers, small third-party processors, and small and mid-size
financial institutions in the United States and Mexico.
We have devoted more extensive resources to sales
and marketing activities as we have added essential personnel to our marketing and sales team. We sell our products directly to customers
in the U.S. but may work with a small number of resellers and third parties in international markets to identify, sell and support targeted
opportunities. We have also identified opportunities in the European Union and are pursuing those opportunities.
In 2022, we plan to continue to invest additional
funds in technology improvements, sales and marketing, customer service, and regulatory compliance. From time to time we evaluate raising
capital to enable us to diversify into new market verticals. If we do not raise new capital, we believe that we will still be able to
expand into new markets using internally generated funds.
2021 Year Milestones
| · | Grew to approximately 4.3 million cardholders and 440 card programs as of December 31, 2021. | |
|---|---|---|
| · | Year over year revenue increased 22%. | |
| · | Added 26 net new Plasma programs, launched 2 net new Pharma programs, and added 4 net new Other prepaid programs. |
Results of Operations
Fiscal Years Ended December 31, 2021 and 2020
The following table summarizes our consolidated financial results:
| Year ended December 31, | Variance | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2021 | 2020 | $ | % | |||||||||||||
| Revenues | ||||||||||||||||
| Plasma industry | $ | 25,918,150 | $ | 23,401,068 | $ | 2,517,082 | 10.8% | |||||||||
| Pharma industry | 3,361,869 | 326,699 | 3,035,170 | 929.0% | ||||||||||||
| Other | 184,830 | 392,667 | (207,837 | ) | (52.9% | ) | ||||||||||
| Total revenues | 29,464,849 | 24,120,434 | 5,344,415 | 22.2% | ||||||||||||
| Cost of revenues | 14,753,042 | 14,817,028 | (63,986 | ) | (0.4% | ) | ||||||||||
| Gross profit | 14,711,807 | 9,303,406 | 5,408,401 | 58.1% | ||||||||||||
| Gross margin % | 49.9% | 38.6% | ||||||||||||||
| Operating expenses | ||||||||||||||||
| Selling, general and administrative | 14,953,322 | 15,091,432 | (138,110 | ) | (0.9% | ) | ||||||||||
| Impairment of intangible asset | – | 382,414 | (382,414 | ) | (100.0% | ) | ||||||||||
| Loss on abandonment of assets | – | 42,898 | (42,898 | ) | (100.0% | ) | ||||||||||
| Depreciation and amortization | 2,497,918 | 2,124,762 | 373,156 | 17.6% | ||||||||||||
| Total operating expenses | 17,451,240 | 17,641,506 | (190,266 | ) | (1.1% | ) | ||||||||||
| Loss from operations | $ | (2,739,433 | ) | $ | (8,338,100 | ) | $ | 5,598,667 | (67.1% | ) | ||||||
| Net loss | $ | (2,721,334 | ) | $ | (9,141,562 | ) | $ | (6,420,228 | ) | (70.2% | ) | |||||
| Net margin % | (9.2% | ) | (37.9% | ) |
| Column 1 | Column 2 |
|---|---|
| 22 |
The increase in total revenues of $5,344,415 for
the year ended December 31, 2021 compared to the same period in the prior year consisted of a $2,517,082 increase in Plasma revenue,
a $3,035,170 increase in Pharma revenue, and a reduction of $207,837 in Other revenue. The increase in Plasma revenue was primarily due
to an increase in plasma donations and dollars loaded to card as COVID-19 related government stimulus payments were phased out, donation
centers reopened, and mobility restrictions were lifted during the year. The increase in Pharma revenue was primarily due to the anniversary
of a $6,293,203 adjustment that reduced Pharma revenue for a change in accounting estimate in recognizing settlement income for all Pharma
programs in the third quarter of 2020 in accordance with applicable accounting guidance, as well as the recognition of settlement income
for Pharma programs that ended throughout 2021, the launch of new Pharma programs during 2021, and the lifting of mobility restrictions
allowing individuals to return to visiting doctor offices and pharmacies to receive pharmaceutical medicines.
Cost of revenues for the year ended December 31,
2021 decreased $63,986 compared to the same period in the prior year. Cost of revenues is comprised of transaction processing fees, data
connectivity and data center expenses, network fees, bank fees, card production costs, customer service, program management, application
integration setup, and sales and commission expense. Cost of revenues decreased primarily due to operating leverage inherent in our Plasma
business as many of the Plasma fees deliver a greater revenue contribution versus the costs that are provided by third-parties who charge
us based on the number of transactions that occur during the period. In addition, there was a greater contribution of higher margin Pharma
settlement income for the year ended December 31, 2021.
Gross profit for the year ended December 31,
2021 increased $5,408,401 compared to the prior year resulting primarily from the increase in revenue described above, coupled with the
slight year-over-year decrease in cost of sales. The increase in gross margin resulted from a higher revenue conversion rate generated
from revenues with a larger portion of fixed costs versus those that have a variable cost component.
Selling, general and administrative expenses for
the year ended December 31, 2021 decreased $138,110 or 0.9% compared to the prior year and consisted primarily of an increase in
staffing and compensation of $1,260,000, insurance of $250,000, and travel and entertainment of $170,000; offset by a decrease in stock-based
compensation of $690,000, technologies and telecom of $265,000, and professional services for legal, accounting, tax, and consultants
of $260,000.
During the year ended December 31, 2021 there
was no intangible asset impairment charge or loss on the abandonment of assets. The impairment of intangible asset of $382,414 in December
31, 2020 was related to a write down of the carrying value of acquisition costs related to a business license that had been suspended.
Depreciation and amortization expense for the
year ended December 31, 2021 increased $373,156 compared to the prior year. The increase in depreciation and amortization expense was
primarily due to continued capitalization of new technologies and enhancements to our processing platform and infrastructure.
For the year ended December 31, 2021, we recorded
a loss from operations of $2,739,433, an increase of $5,598,667 from the period ending December 31, 2020, related to the aforementioned
factors.
Other income for the year ended December 31, 2021
decreased $62,423 related to a decrease in interest income resulting primarily from the reduction in the federal funds rate to near 0%
beginning in the first quarter of 2020.
The effective tax rate was (0.4%) and (10.8%)
for the years ended December 31, 2021 and 2020. The effective tax rates vary, primarily due
to the Company establishing a full valuation allowance against its deferred tax assets during the year ended December 31, 2020. The Company
continues to have a full valuation allowance against its deferred tax assets as of December 31, 2021.
The net loss for the year ended December 31,
2021 decreased $6,420,228. The overall change in net loss relates to the aforementioned factors.
Key Metrics, Performance Indicators and Non-GAAP
Measures
Management reviews a number of metrics to help
us monitor the performance of and identify trends affecting our business. We believe the following measures are the primary indicators
of our quarterly and annual revenues:
Gross Dollar Volume Loaded on Cards – Represents
the total dollar volume of funds loaded to all of our card programs. Our gross dollar volume was $1,066 million and $968 million for the
years ended December 31, 2021 and 2020, respectively. We use this metric to analyze the total amount of money moving into our card
programs.
| Column 1 | Column 2 |
|---|---|
| 23 |
Conversion Rate on Gross Dollar Volume Loaded
on Cards – Represents the percent of total gross dollar load volume onto our card programs that is converted into revenue, gross
profit and net profit dollars. Our revenue conversion rate for the years ended December 31, 2021 and 2020 were 2.76% or 276 basis
points (“bps”), and 2.49% or 249 bps, respectively, of gross dollar volume loaded on cards. Our gross profit conversion rate
for the years ended December 31, 2021 and 2020 were 1.38% or 138 bps, and 0.96% or 96 bps, respectively, of gross dollar volume loaded
on cards. Our net profit conversion rate for the years ended December 31, 2021 and 2020 were (0.25%) or (25) bps, and (0.95%) or
(95) bps, respectively, of gross dollar volume loaded on cards. The increase in conversion rates was primarily attributable to improving
revenue and operating results throughout 2021 and the change in accounting estimate for Pharma settlement income in 2020.
Management also reviews key performance indicators,
such as revenues, gross profits, operational expenses as a percent of revenues, and cardholder participation. In addition, we consider
certain non-GAAP (or "adjusted") measures to be useful to management and investors evaluating our operating performance for
the periods presented, and provide a tool for evaluating our ongoing operations, liquidity, and management of assets. This information
can assist investors in assessing our financial performance and measures our ability to generate capital for deployment and investment
in new card programs. These adjusted metrics are consistent with how management views our business and are used to make financial, operating
and planning decisions. These metrics, however, are not measures of financial performance under GAAP and should not be considered a substitute
for revenues, operating income, net income (loss), earnings (loss) per share (basic and diluted) or net cash from operating activities
as determined in accordance with GAAP. We consider the following non-GAAP measures, which may not be comparable to similarly titled measures
reported by other companies, to be key performance indicators:
“EBITDA” is defined as earnings before
interest, income taxes, depreciation and amortization expense and "Adjusted EBITDA" reflects the adjustment to EBITDA to exclude
stock-based compensation expense, impairment of intangible asset and loss on abandonment of assets. A reconciliation of net loss to Adjusted
EBITDA is provided in the table below.
| Year ended December 31, | ||||||||
|---|---|---|---|---|---|---|---|---|
| 2021 | 2020 | |||||||
| Reconciliation of adjusted EBITDA to net loss: | ||||||||
| Net loss | $ | (2,721,334 | ) | $ | (9,141,562 | ) | ||
| Income tax provision | 10,198 | 894,182 | ||||||
| Interest income, net | (28,297 | ) | (90,720 | ) | ||||
| Depreciation and amortization | 2,497,918 | 2,124,762 | ||||||
| EBITDA | (241,515 | ) | (6,213,338 | ) | ||||
| Impairment of intangible asset | – | 382,414 | ||||||
| Loss on abandonment of assets | – | 42,898 | ||||||
| Stock-based compensation | 2,280,931 | 2,971,777 | ||||||
| Adjusted EBITDA | $ | 2,039,416 | $ | (2,816,249 | ) |
Liquidity and Capital Resources
The following table sets forth the major sources
and uses of cash for our last two fiscal years ended December 31, 2021 and 2020:
| Year ended December 31, | ||||||||
|---|---|---|---|---|---|---|---|---|
| 2021 | 2020 | |||||||
| Net cash provided by operating activities | $ | 15,228,189 | $ | 13,775,819 | ||||
| Net cash used in investing activities | (2,679,664 | ) | (3,344,855 | ) | ||||
| Net cash provided by (used in) financing activities | 192,141 | (72,865 | ) | |||||
| Net increase in cash and restricted cash | $ | 12,740,666 | $ | 10,358,099 |
| Column 1 | Column 2 |
|---|---|
| 24 |
Comparison of Fiscal 2021 and 2020
In fiscal 2021 and 2020, we financed our operations
through internally generated funds.
Operating activities provided $15,228,189 of cash
in 2021, an increase of $1,452,370 compared to 2020. The increase is primarily due to the decrease in the net loss, offset by a decrease
in cash flows from changes in operating assets and liabilities, and decreases in stock-based compensation expense, impairment of intangible
asset, loss on abandonment of assets, and deferred income taxes. The large year-over-year
changes in operating assets and liabilities related to accounts receivable and accounts payable and accrued liabilities was primarily
due to the launch of new Pharma programs and the timing of collections and payments whereby we collect money from pharmaceutical and HUB
service companies and reimburse the pharmacy claims processor, healthcare providers and patients for their out-of-pocket drug costs. The
decrease in the customer card funding liability is partially related to the recognition of settlement income on Pharma programs that terminated
or switched to a new business model during the year.
Investing activities used $2,679,664 of cash in
2021, as compared to $3,344,855 of cash in 2020. The decrease is primarily attributable to a decrease in fixed assets purchased relative
to the prior year when we moved into a new office location, offset by increases in the capitalization of internally developed software
related to ongoing enhancements to our processing platform and infrastructure.
Financing activities provided $192,141 of cash
in 2021 as compared to the use of $72,865 of cash in 2020. Our cash provided in financing activities for 2021 related entirely to cash
received from the exercise of stock options. Our cash used in financing activities for 2020 related to cash received from the exercise
of stock options totaling $172,560 offset by $245,425 for the repurchase of stock for taxes withheld.
Liquidity and Sources of Financing
Unrestricted cash declined $442,297 to $7,387,156,
due to the negative impact of COVID-19 on our operating results, particularly in March and April of 2021 when government stimulus checks
were widely distributed to individuals throughout the United States. Our operating results did improve throughout 2021 whereby we were
able to generate positive cash flow from operations in the second half of the year to help offset our unrestricted cash balance decline
that we experienced in the first half of the year. Restricted cash of $61,283,914 are funds used for customer card funding with a corresponding
offset under current liabilities. The increase in 2021 versus 2020 was predominately related to increases in funds on card, increased
Plasma deposits, and new Plasma and Pharma customers, offset by declines from Pharma customers whose contracts terminated during the year.
We experienced large increases in accounts receivable and accounts payable primarily due to the launch of six new Pharma programs during
the year whereby Paysign invoices its customers for reimbursement to pharmacy networks, pharmacies, or individuals for their out-of-pocket
costs and remits those funds to cover the accounts payable liability. We believe that our unrestricted cash on hand at December 31,
2021 of $7,387,156, along with anticipated revenues and operating profits anticipated for 2022, and our account receivable and account
payable process, will be sufficient to sustain our operations for the next twelve months.
Off-Balance Sheet Arrangements
We do not have any off-balance sheet arrangements
that are reasonably likely to have a current or future effect on our financial condition, changes in financial condition, revenues or
expenses, results of operations, liquidity, capital expenditures or capital resources that are material to investors.
Critical Accounting Policies and Estimates
The preparation of consolidated financial statements
in conformity with generally accepted accounting principles requires management to make estimates and assumptions that affect the reported
amounts of assets and liabilities and disclosure of contingent assets and liabilities at the date of the consolidated financial statements
and the reported amounts of revenue and expenses during the reporting period. Actual results could differ from those estimates.
Our estimates will be based on our experience
and our interpretation of economic, political, regulatory, and other factors that affect our business prospects.
| Column 1 | Column 2 |
|---|---|
| 25 |
Fixed Assets – Fixed assets are stated
at cost less accumulated depreciation. Depreciation is principally recorded on the straight-line method over the estimated useful lives
of the assets, which are generally 3 to 10 years. The cost of repairs and maintenance is charged to expense as incurred. Leasehold improvements
are capitalized and depreciated over the shorter of the remaining lease term or the estimated useful life of the improvements. Expenditures
for property betterments and renewals are capitalized. Upon sale or other disposition of a depreciable asset, cost and accumulated depreciation
are removed from the accounts and any gain or loss is reflected in other income (expense).
The Company periodically evaluates whether events
and circumstances have occurred that may warrant revision of the estimated useful life of fixed assets or whether the remaining balance
of fixed assets should be evaluated for possible impairment. The Company uses an estimate of the related undiscounted cash flows over
the remaining life of the fixed assets in measuring their recoverability.
Intangible Assets – For intangible
assets, Paysign recognizes an impairment loss if the carrying amount of the intangible asset is not recoverable and exceeds fair value.
The carrying amount of the intangible asset is considered not recoverable if it exceeds the sum of the undiscounted cash flows expected
to result from the use of the asset.
Intangible assets with finite lives are amortized
on a straight-line basis over their estimated useful lives ranging from periods of 3 to 15 years.
Internally Developed Software Costs –
Computer software development costs are expensed as incurred, except for internal use software or website development costs that qualify
for capitalization as described below, and include compensation and related expenses, costs of hardware and software, and costs incurred
in developing features and functionality.
For computer software developed or obtained for
internal use, costs that are incurred in the preliminary project and post implementation stages of software development are expensed as
incurred. Costs incurred during the application and development stage are capitalized, as the Platform asset.
Capitalized costs are amortized using the straight-line method over a three to five year estimated useful life, beginning in the period
in which the software is available for use.
Income Taxes – Income tax expense
is comprised of current and deferred income tax expense. Current income tax expense approximates taxes to be paid or refunded for the
current period. Deferred income tax expense results from the changes in deferred tax assets and liabilities during the periods. These
gross deferred tax assets and liabilities represent decreases or increases in taxes expected to be paid in the future because of future
reversals of temporary differences between the basis of assets and liabilities as measured by tax laws and their basis as reported in
our consolidated financial statements. We also recognize deferred tax assets for tax attributes such as net operating loss carryforwards
and tax credit carryforwards. We record valuation allowances to reduce deferred tax assets to the amounts we conclude are more likely-than-not
to be realized in the foreseeable future. While the Company has considered future taxable income and ongoing prudent and feasible tax
strategies in assessing the need for the valuation allowance, if these estimates and assumptions change in the future, the Company may
be required to adjust its valuation allowance.
Income tax benefits are recognized and measured
based upon a two-step model: 1) a tax position must be more likely-than-not to be sustained based solely on its technical merits in order
to be recognized, and 2) the benefit is measured as the largest dollar amount of that position that is more likely-than-not to be sustained
upon settlement. The difference between the benefit recognized for a position and the tax benefit claimed on a tax return is referred
to as an unrecognized tax benefit. Income tax related interest and penalties, if applicable, are accrued within income tax expense.
Revenue and Expense Recognition –
The Company recognizes revenue when goods or services are transferred to customers in an amount that reflects the consideration which
it expects to receive in exchange for those goods or services. In determining when and how revenue is recognized from contracts with customers,
the Company performs the following five-step analysis: (i) identification of contracts with customers; (ii) determination of performance
obligations; (iii) measurement of the transaction price; (iv) allocation of the transaction price to the performance obligations; and
(v) recognition of revenue when (or as) the Company satisfies each performance obligation.
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|---|---|
| 26 |
The Company generates revenues from Plasma card
programs through fees generated from cardholder fees and interchange fees. Revenues from Pharma card programs are generated through card
program management fees, interchange fees, and settlement income.
Plasma and Pharma card program revenues include
both fixed and variable components. Cardholder fees represent an obligation to the cardholder based on a per transaction basis and recognized
at a point in time when the performance obligation is fulfilled. Card program management fees include an obligation to our card program
sponsors and are generally recognized when earned on a monthly basis and paid typically due with 30 days pursuant to the contract terms
which are generally multi-year contracts. The Company uses the output method to recognize card program management fee revenue at the amount
of consideration to which an entity has a right to invoice. The services are transferred to the customer when the performance obligation
is completed which the Company determined to be monthly, as the customers simultaneously receives and consumes the consumes the benefit
from the Company’s performance. Interchange fees are earned when customer-issued cards are processed through card payment networks
as the nature of our promise to the customer is that we stand ready to process transactions at the customer’s requests on a daily
basis over the contract term. Since the timing and quantity of transactions to be processed by us is not determinable, we view interchange
fees to comprise an obligation to stand ready to process as many transactions as the customer requests. Accordingly, the promise to stand
ready is accounted for as a single series performance obligation. The Company uses the right to invoice practical expedient and recognizes
interchange fee revenue concurrent with the processing of card transactions. Interchange fees are settled in accordance with the card
payment network terms and conditions, which is typically within a few days.
Prior to September 30, 2020, settlement income
from Pharma programs was recognized and recorded, after giving consideration to any revenue constraints, ratably throughout the program
lifecycle based on the Company’s estimate of the unspent balances to be remaining on the card at program expiration. During 2020,
the Company observed substantially different performance indicators, current trends in the industry regarding program management by third
parties, and new information available in dollar loads and spending patterns compared to historical experience. As a result, the Company
changed its estimate of breakage for recognizing settlement income for Pharma programs resulting in the Company constraining revenue on
all Pharma programs in accordance with applicable accounting guidance. Based on the change in facts and circumstances during 2020, the
Company now utilizes the remote method of revenue recognition for settlement income whereby the unspent balances will be recognized as
revenue at the expiration of the cards and the respective program. The Company records all revenue on a gross basis since it is the primary
obligor and establishes the price in the contract arrangement with its customers. The Company is currently under no obligation for refunding
any fees, and the Company does not currently have any obligations for disputed claim settlements. Given the nature of the Company’s
services and contracts, it has no contract assets.
Cost of revenues is comprised of transaction processing
fees, data connectivity and data center expenses, network fees, bank fees, card production and postage costs, customer service, program
management, application integration setup, and sales and commission expense.
Operating Leases – The Company determines
if a contract is or contains a leasing element at contract inception or the date in which a modification of an existing contract occurs.
In order for a contract to be considered a lease, the contract must transfer the right to control the use of an identified asset for a
period of time in exchange for consideration. Control is determined to have occurred if the lessee has the right to (i) obtain substantially
all of the economic benefits from the use of the identified asset throughout the period of use and (ii) direct the use of the identified
asset.
In determining the present value of lease payments
at lease commencement date, the Company utilizes its incremental borrowing rate based on the information available, unless the rate implicit
in the lease is readily determinable. The liability for operating leases is based on the present value of future lease payments. Operating
lease expenses are recorded as rent expense, which is included within selling, general and administrative expenses, within the consolidated
statements of operations and presented as operating cash outflows within the consolidated statements of cash flows.
Leases with an initial term of 12 months or less
are not recorded on the balance sheet, with lease expense for these leases recognized on a straight-line basis over the lease term.
Stock-Based Compensation – The Company
recognizes compensation expense for all restricted stock awards and stock options. The fair value of restricted stock awards is measured
using the grant date trading price of our stock. The fair value of stock options is estimated at the grant date using the Black-Scholes
option-pricing model, and the portion that is ultimately expected to vest is recognized as compensation cost over the requisite service
period. The Company has elected to recognize compensation expense for all options with graded vesting on a straight-line basis over the
vesting period of the entire option. The determination of fair value using the Black-Scholes pricing model is affected by the Company’s
stock price as well as assumptions regarding a number of complex and subjective variables, including expected stock price volatility and
the risk-free interest rate.
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|---|---|
| 27 |