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ARROW FINANCIAL CORP (AROW)

CIK: 0000717538. SIC: 6021 National Commercial Banks. Latest 10-K as of: 2026-03-06.

SIC breadcrumb: Finance, Insurance, And Real Estate > Depository Institutions > SIC 6021 National Commercial Banks

SEC company page: https://www.sec.gov/edgar/browse/?CIK=717538. Latest filing source: 0000717538-26-000037.

Informational only - descriptive public-record data, not investment advice.

Business

Read AROW's verbatim Item 1 Business section from its latest 10-K: Business.

Risk Factors

Read AROW's verbatim Item 1A Risk Factors from its latest 10-K: Risk Factors.

Selected Fundamentals

MetricValueUnitFYFiled
Revenue184,069,000USD20252026-03-06
Net income43,953,000USD20252026-03-06
Assets4,445,862,000USD20252026-03-06

Financials

Annual standardized facts from SEC companyfacts as of latest extracted filing date 2026-03-06. Source: https://data.sec.gov/api/xbrl/companyfacts/CIK0000717538.json. Derived margins, ratios, and free cash flow are computed from the extracted annual SEC facts.

Download these verified figures (annual + quarterly, with per-value filing provenance): JSON · CSV

Flow metrics use full-year FY periods from 10-K/10-K/A filings; balance-sheet metrics use FY-end instants. Free cash flow = operating cash flow - capital expenditures. Missing metrics are omitted rather than fabricated.

Metric2016201720182019202020212022202320242025
Revenue62,823,00070,202,00081,647,00095,467,000100,492,000104,985,000112,982,000142,016,000171,342,000184,069,000
Net income26,534,00029,326,00036,279,00037,475,00040,827,00049,857,00048,799,00030,075,00029,709,00043,953,000
Diluted EPS1.861.982.362.362.492.922.861.771.772.65
Operating cash flow34,695,00037,827,00041,976,00043,944,00042,314,00068,206,00059,713,00020,580,00034,469,00041,280,000
Capital expenditures1,441,0002,602,0005,103,0007,785,0005,132,0007,137,00014,250,0007,081,0005,597,0005,089,000
Share buybacks2,141,0003,248,0002,098,0002,469,0001,578,0002,662,0002,872,0003,608,0006,790,00010,240,000
Assets2,605,242,0002,760,465,0002,988,334,0003,184,275,0003,688,636,0004,027,952,0003,969,509,0004,169,868,0004,306,348,0004,445,862,000
Liabilities2,372,390,0002,510,862,0002,718,750,0002,882,547,0003,354,244,0003,656,766,0003,615,971,0003,790,096,0003,905,447,0004,014,010,000
Stockholders' equity232,852,000249,603,000269,584,000301,728,000334,392,000371,186,000353,538,000379,772,000400,901,000431,852,000
Free cash flow33,254,00035,225,00036,873,00036,159,00037,182,00061,069,00045,463,00013,499,00028,872,00036,191,000

Ratios

ROE and ROA use period-end equity/assets. Liabilities / equity uses total liabilities divided by stockholders' equity. Current ratio uses current assets divided by current liabilities when both are reported.

Metric2016201720182019202020212022202320242025
Net margin42.24%41.77%44.43%39.25%40.63%47.49%43.19%21.18%17.34%23.88%
Return on equity11.40%11.75%13.46%12.42%12.21%13.43%13.80%7.92%7.41%10.18%
Return on assets1.02%1.06%1.21%1.18%1.11%1.24%1.23%0.72%0.69%0.99%
Liabilities / equity10.1910.0610.089.5510.039.8510.239.989.749.29

Industry Peer Context

Each number-line places AROW against the min, median, and max of latest reported values among companies in the same SIC industry when at least three peers report that ratio.

Net margin peer context

AROW Net margin versus SIC peer range. Source: grepcent computed from latest SEC companyfacts ratios for SIC industry 6021; peer count 76.AROW Net margin versus SIC peer range. Source: grepcent computed from latest SEC companyfacts ratios for SIC industry 6021; peer count 76.76 SIC peersMin -32.0%Median 22.9%Max 50.3%AROW 23.9%

ROE peer context

AROW ROE versus SIC peer range. Source: grepcent computed from latest SEC companyfacts ratios for SIC industry 6021; peer count 76.AROW ROE versus SIC peer range. Source: grepcent computed from latest SEC companyfacts ratios for SIC industry 6021; peer count 76.76 SIC peersMin -13.4%Median 9.9%Max 33.1%AROW 10.2%

ROA peer context

AROW ROA versus SIC peer range. Source: grepcent computed from latest SEC companyfacts ratios for SIC industry 6021; peer count 76.AROW ROA versus SIC peer range. Source: grepcent computed from latest SEC companyfacts ratios for SIC industry 6021; peer count 76.76 SIC peersMin -1.6%Median 1.1%Max 2.6%AROW 1.0%

Financial Bridges

Waterfall figures reconcile reported SEC companyfacts components. Missing bridges are omitted when required components are not present for the same fiscal year.

Free cash flow = operating cash flow - capital expenditures

AROW FY2025 free cash flow bridge from reported figures.AROW FY2025 free cash flow bridge from reported figures.AROW free cash flow bridgeFY2025: operating cash flow less capital expendituresSource: SEC companyfacts FY2025.Free cash flow bridgeReported amount$0.0B$125.0M$250.0M$41.3MOperating cash flow-$5.1MCapex$36.2MFree cash flow

Figure provenance: SEC companyfacts FY 2025. Operating cash flow: accession 0000717538-26-000037; concept NetCashProvidedByUsedInOperatingActivities; source concepts us-gaap:NetCashProvidedByUsedInOperatingActivities | Capital expenditures: accession 0000717538-26-000037; concept PaymentsToAcquirePropertyPlantAndEquipment; source concepts us-gaap:PaymentsToAcquirePropertyPlantAndEquipment | Free cash flow: accession 0000717538-26-000037; concept NetCashProvidedByUsedInOperatingActivities - PaymentsToAcquirePropertyPlantAndEquipment; source concepts us-gaap:NetCashProvidedByUsedInOperatingActivities; us-gaap:PaymentsToAcquirePropertyPlantAndEquipment

Financial Charts

AROW revenue, last 5 periods. Source: SEC companyfacts FY2025.AROW revenue, last 5 periods. Source: SEC companyfacts FY2025.AROW RevenueLatest point: FY2025 = $184.1MSource: SEC companyfacts FY2025.Fiscal yearReported revenue$0.0B$125.0M$250.0MFY2021FY2022FY2023FY2024FY2025

Figure provenance: SEC companyfacts. Latest point: FY 2025 ended 2025-12-31; accession 0000717538-26-000037; filed 2026-03-06. Concept: InterestAndFeeIncomeLoansAndLeases. Source concepts: us-gaap:InterestAndFeeIncomeLoansAndLeases.

AROW net income, last 5 periods. Source: SEC companyfacts FY2025.AROW net income, last 5 periods. Source: SEC companyfacts FY2025.AROW Net incomeLatest point: FY2025 = $44.0MSource: SEC companyfacts FY2025.Fiscal yearNet income$0.0B$125.0M$250.0MFY2021FY2022FY2023FY2024FY2025

Figure provenance: SEC companyfacts. Latest point: FY 2025 ended 2025-12-31; accession 0000717538-26-000037; filed 2026-03-06. Concept: NetIncomeLoss. Source concepts: us-gaap:NetIncomeLoss.

AROW diluted eps, last 5 periods. Source: SEC companyfacts FY2025.AROW diluted eps, last 5 periods. Source: SEC companyfacts FY2025.AROW Diluted EPSLatest point: FY2025 = $2.65/shareSource: SEC companyfacts FY2025.Fiscal yearDiluted EPS (USD/share)$0.00/share$2.00/share$4.00/shareFY2021FY2022FY2023FY2024FY2025

Figure provenance: SEC companyfacts. Latest point: FY 2025 ended 2025-12-31; accession 0000717538-26-000037; filed 2026-03-06. Concept: EarningsPerShareDiluted. Source concepts: us-gaap:EarningsPerShareDiluted.

AROW operating cash flow, last 5 periods. Source: SEC companyfacts FY2025.AROW operating cash flow, last 5 periods. Source: SEC companyfacts FY2025.AROW Operating cash flowLatest point: FY2025 = $41.3MSource: SEC companyfacts FY2025.Fiscal yearOperating cash flow$0.0B$125.0M$250.0MFY2021FY2022FY2023FY2024FY2025

Figure provenance: SEC companyfacts. Latest point: FY 2025 ended 2025-12-31; accession 0000717538-26-000037; filed 2026-03-06. Concept: NetCashProvidedByUsedInOperatingActivities. Source concepts: us-gaap:NetCashProvidedByUsedInOperatingActivities.

AROW capital expenditures, last 5 periods. Source: SEC companyfacts FY2025.AROW capital expenditures, last 5 periods. Source: SEC companyfacts FY2025.AROW Capital expendituresLatest point: FY2025 = $5.1MSource: SEC companyfacts FY2025.Fiscal yearCapital expenditures$0.0B$125.0M$250.0MFY2021FY2022FY2023FY2024FY2025

Figure provenance: SEC companyfacts. Latest point: FY 2025 ended 2025-12-31; accession 0000717538-26-000037; filed 2026-03-06. Concept: PaymentsToAcquirePropertyPlantAndEquipment. Source concepts: us-gaap:PaymentsToAcquirePropertyPlantAndEquipment.

AROW share buybacks, last 5 periods. Source: SEC companyfacts FY2025.AROW share buybacks, last 5 periods. Source: SEC companyfacts FY2025.AROW Share buybacksLatest point: FY2025 = $10.2MSource: SEC companyfacts FY2025.Fiscal yearShare buybacks$0.0B$125.0M$250.0MFY2021FY2022FY2023FY2024FY2025

Figure provenance: SEC companyfacts. Latest point: FY 2025 ended 2025-12-31; accession 0000717538-26-000037; filed 2026-03-06. Concept: PaymentsForRepurchaseOfCommonStock. Source concepts: us-gaap:PaymentsForRepurchaseOfCommonStock.

AROW assets, last 5 periods. Source: SEC companyfacts FY2025.AROW assets, last 5 periods. Source: SEC companyfacts FY2025.AROW AssetsLatest point: FY2025 = $4.4BSource: SEC companyfacts FY2025.Fiscal yearAssets$0.0B$3.0B$6.0BFY2021FY2022FY2023FY2024FY2025

Figure provenance: SEC companyfacts. Latest point: FY 2025 ended 2025-12-31; accession 0000717538-26-000037; filed 2026-03-06. Concept: Assets. Source concepts: us-gaap:Assets.

AROW liabilities, last 5 periods. Source: SEC companyfacts FY2025.AROW liabilities, last 5 periods. Source: SEC companyfacts FY2025.AROW LiabilitiesLatest point: FY2025 = $4.0BSource: SEC companyfacts FY2025.Fiscal yearLiabilities$0.0B$3.0B$6.0BFY2021FY2022FY2023FY2024FY2025

Figure provenance: SEC companyfacts. Latest point: FY 2025 ended 2025-12-31; accession 0000717538-26-000037; filed 2026-03-06. Concept: Liabilities. Source concepts: us-gaap:Liabilities.

AROW stockholders' equity, last 5 periods. Source: SEC companyfacts FY2025.AROW stockholders' equity, last 5 periods. Source: SEC companyfacts FY2025.AROW Stockholders' equityLatest point: FY2025 = $431.9MSource: SEC companyfacts FY2025.Fiscal yearStockholders' equity$0.0B$250.0M$500.0MFY2021FY2022FY2023FY2024FY2025

Figure provenance: SEC companyfacts. Latest point: FY 2025 ended 2025-12-31; accession 0000717538-26-000037; filed 2026-03-06. Concept: StockholdersEquity. Source concepts: us-gaap:StockholdersEquity.

AROW free cash flow, last 5 periods. Source: SEC companyfacts FY2025.AROW free cash flow, last 5 periods. Source: SEC companyfacts FY2025.AROW Free cash flowLatest point: FY2025 = $36.2MSource: SEC companyfacts FY2025.Fiscal yearFree cash flow$0.0B$125.0M$250.0MFY2021FY2022FY2023FY2024FY2025

Figure provenance: SEC companyfacts. Latest point: FY 2025 ended 2025-12-31; accession 0000717538-26-000037; filed 2026-03-06. Concept: NetCashProvidedByUsedInOperatingActivities - PaymentsToAcquirePropertyPlantAndEquipment. Source concepts: us-gaap:NetCashProvidedByUsedInOperatingActivities; us-gaap:PaymentsToAcquirePropertyPlantAndEquipment.

Quarterly

Quarterly standardized facts from SEC companyfacts as of latest extracted filing date 2026-05-08. Source: https://data.sec.gov/api/xbrl/companyfacts/CIK0000717538.json.

Flow metrics use discrete quarter-length periods from 10-Q/10-Q/A filings. Q4 revenue and net income are derived only when annual FY and nine-month YTD facts exist for the same fiscal year; derived Q4 values are labeled. EPS Q4 is not derived.

QuarterEnd DateRevenueNet IncomeDiluted EPSMethod
2022-Q22022-06-300.75reported discrete quarter
2022-Q32022-09-300.74reported discrete quarter
2023-Q12023-03-310.52reported discrete quarter
2023-Q22023-06-3034,618,0006,047,0000.36reported discrete quarter
2023-Q32023-09-3036,699,0007,743,0000.46reported discrete quarter
2023-Q42023-12-3138,813,0007,723,000derived Q4 = FY annual - nine-month YTD
2024-Q12024-03-3140,376,0007,660,0000.45reported discrete quarter
2024-Q22024-06-3042,141,0008,604,0000.52reported discrete quarter
2024-Q32024-09-3044,122,0008,975,0000.53reported discrete quarter
2024-Q42024-12-3144,703,0004,470,000derived Q4 = FY annual - nine-month YTD
2025-Q12025-03-3144,550,0006,310,0000.38reported discrete quarter
2025-Q22025-06-3045,600,00010,805,0000.65reported discrete quarter
2025-Q32025-09-3046,832,00012,825,0000.77reported discrete quarter
2025-Q42025-12-3147,087,00014,013,000derived Q4 = FY annual - nine-month YTD
2026-Q12026-03-3147,126,00013,485,0000.82reported discrete quarter

Quarterly Charts

AROW quarterly revenue, last 12 periods. Source: SEC companyfacts 2026-Q1.AROW quarterly revenue, last 12 periods. Source: SEC companyfacts 2026-Q1.AROW Quarterly RevenueLatest point: 2026-Q1 = $47.1MSource: SEC companyfacts 2026-Q1.Fiscal quarterQuarterly Revenue$0.0B$125.0M$250.0M2023-Q22023-Q32023-Q42024-Q12024-Q22024-Q32024-Q42025-Q12025-Q22025-Q32025-Q42026-Q1

Figure provenance: SEC companyfacts. Latest point: FY 2026 ended 2026-03-31; accession 0000717538-26-000060; filed 2026-05-08. Concept: InterestAndFeeIncomeLoansAndLeases. Source concepts: us-gaap:InterestAndFeeIncomeLoansAndLeases.

AROW quarterly net income, last 12 periods. Source: SEC companyfacts 2026-Q1.AROW quarterly net income, last 12 periods. Source: SEC companyfacts 2026-Q1.AROW Quarterly Net incomeLatest point: 2026-Q1 = $13.5MSource: SEC companyfacts 2026-Q1.Fiscal quarterQuarterly Net income$0.0B$125.0M$250.0M2023-Q22023-Q32023-Q42024-Q12024-Q22024-Q32024-Q42025-Q12025-Q22025-Q32025-Q42026-Q1

Figure provenance: SEC companyfacts. Latest point: FY 2026 ended 2026-03-31; accession 0000717538-26-000060; filed 2026-05-08. Concept: NetIncomeLoss. Source concepts: us-gaap:NetIncomeLoss.

AROW quarterly diluted eps, last 12 periods. Source: SEC companyfacts 2026-Q1.AROW quarterly diluted eps, last 12 periods. Source: SEC companyfacts 2026-Q1.AROW Quarterly Diluted EPSLatest point: 2026-Q1 = $0.82/shareSource: SEC companyfacts 2026-Q1.Fiscal quarterQuarterly Diluted EPS (USD/share)$0.00/share$0.50/share$1.00/share2022-Q22022-Q32023-Q12023-Q22023-Q32024-Q12024-Q22024-Q32025-Q12025-Q22025-Q32026-Q1

Figure provenance: SEC companyfacts. Latest point: FY 2026 ended 2026-03-31; accession 0000717538-26-000060; filed 2026-05-08. Concept: EarningsPerShareDiluted. Source concepts: us-gaap:EarningsPerShareDiluted.

Macro Cross-References

Latest quarter (10-Q)

Latest 10-Q source: 0000717538-26-000060.

Extracted structurally from real Item 2 body heading to real Item 3/4 boundary. Confidence: high. Filing date: 2026-05-08. Report date: 2026-03-31.

Item 2.

ARROW FINANCIAL CORPORATION AND SUBSIDIARIES

MANAGEMENT'S DISCUSSION AND ANALYSIS OF

FINANCIAL CONDITION AND RESULTS OF OPERATIONS

March 31, 2026

NOTE ON TERMINOLOGY

In this Report, the terms "Arrow," "the registrant," "the Company," "we," "us," and "our" generally refer to Arrow Financial Corporation and its subsidiaries as a group, except where the context indicates otherwise. At certain points in this Report, Arrow's performance is compared with that of the Company's "peer group" of financial institutions. Unless otherwise specifically stated, the peer group for the purposes of this Report is comprised of the group of 200 domestic bank holding companies with $3 to $10 billion in total consolidated assets as identified in the FRB’s "Bank Holding Company Performance Report" for December 31, 2025 (the most recent such report currently available), and peer group data contained herein has been derived from such report.

THE COMPANY AND ITS SUBSIDIARIES

Arrow was incorporated on March 21, 1983 and is registered as a bank holding company within the meaning of the Bank Holding Company Act of 1956.  Through Arrow Bank, Arrow indirectly owns various non-bank subsidiaries, including an insurance agency, a registered investment adviser and a REIT.

Arrow’s business consists primarily of the ownership, supervision and control of Arrow Bank, including the bank's subsidiaries.  Arrow provides various advisory and administrative services and coordinates the general policies and operation of Arrow Bank. Arrow Bank engages in a wide range of lending activities, including commercial and industrial lending primarily to small and mid-sized companies; mortgage lending for residential and commercial properties; and consumer installment and home equity financing. Arrow Bank also provides retirement planning, trust and estate administration services for individuals, and pension, profit-sharing and employee benefit plan administration for corporations and, through its insurance subsidiary, sells property and casualty insurance and sells and services group health care policies and life insurance.

Effective December 31, 2024, the Company unified its former subsidiary banks, Glens Falls National Bank and Trust Company ("GFNB") and Saratoga National Bank and Trust Company ("SNB"), and became a single bank holding company headquartered in Glens Falls, New York.  The post-unification banking subsidiary is Arrow Bank National Association® ("Arrow Bank™") whose main office is located in Glens Falls, New York. Active subsidiaries of Arrow Bank include Upstate Agency, LLC (an insurance agency that sells property and casualty insurance and also specializes in selling and servicing group health care policies and life insurance), North Country Investment Advisers, Inc. (a registered investment adviser that provides investment advice to Arrow's proprietary mutual fund) and Arrow Properties, Inc. (a real estate investment trust, or REIT). Arrow also directly owns two subsidiary business trusts, organized in 2003 and 2004 to issue trust preferred securities (TRUPs), which are still outstanding.

Adirondack Bancorp, Inc. Merger: On February 25, 2026, Arrow and Adirondack, the parent company of Adirondack Bank, entered into a definitive agreement pursuant to which Adirondack and Adirondack Bank will merge with and into into Arrow and Arrow Bank, respectively.

Adirondack Bank is a New York state-chartered financial institution headquartered in Utica, New York. Adirondack Bank operates 19 branch locations spanning Oneida, Herkimer, Franklin, Essex and Clinton counties, and a loan production office in Onondaga County. As of December 31, 2025, Adirondack reported total consolidated assets of $942 million, total deposits of $848 million, total loans of $624 million and total equity of $67 million.

Upon the terms and subject to the conditions of the Agreement, Adirondack shareholders will receive a combination of stock and cash upon closing of the Merger with Arrow. Each outstanding share of Adirondack common stock will be converted into 1.8610 shares of Arrow common stock plus $18.72 in cash.

Closing of the transaction is expected early in the third quarter of 2026 following receipt of approvals from regulatory authorities, the approval of Adirondack shareholders, and the satisfaction of other customary closing conditions.

FORWARD-LOOKING STATEMENTS

This Quarterly Report on Form 10-Q (this "Report") contains statements that are not historical in nature but rather are based on Arrow's beliefs, assumptions, expectations, estimates and projections about the future. These statements are "forward-looking statements" within the meaning of Section 21E of the Securities Exchange Act of 1934 ("Exchange Act"), as amended, and involve a degree of uncertainty and attendant risk. Words such as "may," "will," "expect," "believe," "anticipate," "estimate," "continue," and variations of such words and similar expressions are intended to identify such forward-looking statements. Examples of forward-looking statements include statements regarding Arrow's asset quality, the level of allowance for credit losses, the sufficiency of liquidity sources, interest rate change exposure, changes in accounting standards, and Arrow's tax plans and strategies. Some of these statements, such as those included in the interest rate sensitivity analysis in Part I, Item 3, entitled "Quantitative and Qualitative Disclosures About Market Risk," are merely presentations of what future performance or changes in future performance would look like based on hypothetical assumptions and on simulation models. Other forward-looking statements are based on Arrow's general perceptions of market conditions and trends in business activity, both Arrow's and in the banking industry generally, as well as current management strategies for future operations and development.

These forward-looking statements may not be exhaustive, are not guarantees of future performance and involve certain risks and uncertainties that are difficult to quantify or, in some cases, to identify. You should not place undue reliance on any such forward-looking statements. In the case of all forward-looking statements, actual outcomes and results may differ materially from what the statements predict or forecast. Factors that could cause or contribute to such differences include, but are not limited to the following:

•Arrow remains subject to inflationary risk which could adversely impact our business and our customers.

37

•Market conditions could present significant challenges to the U.S. commercial banking industry and its core business of making and servicing loans. Any substantial downturn in the regional markets in which Arrow operates or in the U.S. economy generally could adversely affect Arrow's ability to maintain and/or grow earnings.

•Any future economic or financial downturn, including any significant correction in the equity markets, could adversely affect Arrow's volume of income attributable to, and demand for, fee-based services of Arrow Bank, including the Company's fiduciary business, which could negatively impact Arrow's financial condition and results of operations.

•Arrow operates in a highly competitive industry and market areas that could negatively affect growth and profitability.

•The financial services industry is faced with technological advances and changes on a continuing basis, and failure to adapt to these advances and changes could have a material adverse impact on Arrow's business.

•Problems encountered by other financial institutions could adversely affect Arrow.

•Geopolitical and other external events, such as severe weather, natural disasters, public health emergencies and pandemics, acts of war or terrorism, and other external events could impact Arrow Bank’s ability to conduct business.

•The market price of Arrow’s common stock may decline as a result of the Merger.

•Combining Arrow and Adirondack may be more difficult, costly or time-consuming than expected, and Arrow may fail to realize the anticipated benefits of the Merger.

•The Agreement may be terminated in accordance with its terms and the Merger may not be completed.

•Arrow faces continuing and growing security risks to its information base including the information maintained relating to customers, and any breaches in the security systems implemented to protect this information could have a material negative effect on Arrow's business operations and financial condition.

•Arrow Bank is subject to risks and losses resulting from fraudulent activities that could adversely impact its financial performance and results of operations.

•Business could suffer if Arrow loses key personnel unexpectedly.

•Arrow is subject to interest rate risk, which could adversely affect profitability.

•Arrow Bank's allowance for possible credit losses may be insufficient, and an increase in the allowance would reduce earnings.

•The increasing complexity of Arrow's operations presents varied risks that could affect earnings and financial condition.

•Arrow’s financial condition and the results of its operations could be negatively impacted by changes in its liquidity position.

•Arrow could recognize losses on securities held in its securities portfolio, particularly if interest rates increase or economic and market conditions deteriorate.

•Arrow Bank’s commercial and commercial real estate loans increase its exposure to credit risks.

•Arrow Bank’s indirect and consumer lending involves risk elements in addition to normal credit risk.

•Arrow may not pay or may reduce the dividends paid on shares of its common stock, and its ability to pay dividends is subject to certain restrictions.

•Arrow operates in a highly regulated industry and face risks associated with noncompliance. Federal banking statutes and regulations could change in the future, which may adversely affect Arrow.

•Capital and liquidity standards require banks and bank holding companies to maintain more and higher quality capital and greater liquidity than has historically been the case.

•Non-compliance with the Patriot Act, Bank Secrecy Act, or other anti-money laundering laws and regulations could result in fines or sanctions and restrictions on conducting acquisitions or establishing new branches.

•Arrow, through Arrow Bank, is subject to the CRA and fair lending laws, and failure to comply with these laws could lead to material penalties.

The Company is under no duty to update any of the forward-looking statements after the date of this Report to conform such statements to actual results. All forward-looking statements, express or implied, included in this Report are expressly qualified in their entirety by this cautionary statement. This cautionary statement should also be considered in connection with any subsequent written or oral forward-looking statements that Arrow or any persons acting on its behalf may issue. This Report should be read in conjunction with the 2025 Form 10-K and our other filings with the Securities and Exchange Commission ("SEC").

USE OF NON-GAAP FINANCIAL MEASURES

The Securities and Exchange Commission ("SEC") has adopted Regulation G, which applies to all public disclosures made by registered companies that contain “non-GAAP financial measures.”  "GAAP" refers to generally accepted accounting principles in the United States of America.  Under Regulation G, companies making public disclosures containing non-GAAP financial measures must also disclose, along with each non-GAAP financial measure, certain additional information, including a reconciliation of the non-GAAP financial measure to the closest comparable GAAP financial measure and a statement of the Company’s reasons for utilizing the non-GAAP financial measure as part of its financial disclosures.  The SEC has exempted from the definition of “non-GAAP financial measures” certain commonly used financial measures that are not b

[Excerpt truncated for page length; source filing is linked above.]

Latest 10-K MD&A

Extracted structurally from real Item 7 body heading to real Item 7A/8 boundary. Confidence: high. Filing date: 2026-03-06. Report date: 2025-12-31.

Item 7. Management's Discussion and Analysis of Financial Condition and Results of Operations

Column 1Column 2Column 3Column 4Column 5Column 6Column 7Column 8Column 9Column 10
Quarter Ended12/31/20259/30/20256/30/20253/31/202512/31/2024

Selected Financial Information

Dollars in thousands, except per share amounts

202520242023
Net Income$43,953$29,709$30,075
Year-End Shares Outstanding16,44516,74316,942
Basic Average Shares Outstanding16,50316,73917,037
Diluted Average Shares Outstanding16,50516,74517,037
Basic Earnings Per Share$2.65$1.77$1.77
Diluted Earnings Per Share2.651.771.77
Cash Dividends Per Share1.141.091.06
Average Assets4,389,5734,266,7214,084,519
Average Equity412,315384,858362,781
Return on Average Assets1.00%0.70%0.74%
Return on Average Equity10.66%7.72%8.29%
Average Earning Assets$4,197,528$4,102,954$3,948,708
Average Interest-Bearing Liabilities3,212,9003,126,4952,903,925
Interest Income210,147194,993162,564
Interest Income, Tax-Equivalent 1 *210,683195,638163,328
Interest Expense76,98383,26157,732
Net Interest Income133,164111,732104,832
Net Interest Income, Tax-Equivalent 1 *133,700112,377105,596
Net Interest Margin3.17%2.72%2.65%
Net Interest Margin, Tax-Equivalent1 *3.19%2.74%2.67%
Efficiency Ratio Calculation*
Noninterest Expense$102,934$97,268$93,048
Less: Intangible Asset Amortization311248176
Net Noninterest Expense102,62397,02092,872
Net Interest Income, Tax-Equivalent133,700112,377105,596
Noninterest Income32,43228,07429,117
Less: Net (Loss) Gain on Securities542(2,907)(92)
Net Gross Income, Adjusted$165,590$143,358$134,805
Efficiency Ratio*61.97%67.68%68.89%
Year-End Capital Information:
Tier 1 Leverage Ratio9.68%9.60%9.84%
Total Stockholders’ Equity (i.e. Book Value)$431,852$400,901$379,772
Book Value per Share26.2623.9422.42
Intangible Assets25,53025,84722,983
Tangible Book Value per Share *24.7122.4021.06
Asset Quality Information:
Net Loans Charged-off as a Percentage of Average Loans0.19%0.09%0.07%
Provision for Credit Losses as a Percentage of Average Loans0.21%0.16%0.11%
Allowance for Credit Losses as a Percentage of Year-End Loans0.99%0.99%0.97%
Allowance for Credit Losses as a Percentage of Nonperforming Loans405.94%159.69%147.82%
Nonperforming Loans as a Percentage of Year-End Loans0.24%0.62%0.66%
Nonperforming Assets as a Percentage of Total Assets0.20%0.50%0.51%

*See "Use of Non-GAAP Financial Measures" on page 5.

24

Arrow Financial Corporation

Reconciliation of Non-GAAP Financial Information

(Dollars In Thousands, Except Per Share Amounts)

Footnotes:
1.Non-GAAP Financial Measure Reconciliation: Net Interest Margin is the ratio of annualized tax-equivalent net interest income to average earning assets. This is also a non-GAAP financial measure which Arrow believes provides investors with information that is useful in understanding its financial performance.
12/31/202512/31/202412/31/2023
Interest Income (GAAP)$210,147$194,993$162,564
Add: Tax Equivalent Adjustment (Non-GAAP)536645764
Interest Income - Tax Equivalent (Non-GAAP)210,683195,638163,328
Net Interest Income (GAAP)133,164111,732104,832
Add: Tax-Equivalent adjustment (Non-GAAP)536645764
Net Interest Income - Tax Equivalent (Non-GAAP)133,700112,377105,596
Average Earning Assets$4,197,5284,102,9543,948,708
Net Interest Margin (Non-GAAP)3.19%2.74%2.67%
2.Non-GAAP Financial Measure Reconciliation: Tangible Book Value, Tangible Equity, and Return on Tangible Equity exclude goodwill and other intangible assets, net from total equity. These are non-GAAP financial measures which Arrow believes provides investors with information that is useful in understanding its financial performance.
12/31/202512/31/202412/31/2023
Total Stockholders' Equity (GAAP)$431,852$400,901$379,772
Less: Goodwill and Other Intangible assets, net25,53025,84722,983
Tangible Equity (Non-GAAP)$406,322$375,054$356,789
Period End Shares Outstanding16,44516,74316,942
Tangible Book Value per Share (Non-GAAP)$24.71$22.40$21.06

25

CRITICAL ACCOUNTING ESTIMATES

The significant accounting policies, as described in Note 2. Summary of Significant Accounting Policies to the Consolidated Financial Statements are essential in understanding the Management Discussion and Analysis. Many of the significant accounting policies require complex judgments to estimate the values of assets and liabilities. Arrow has procedures and processes in place to facilitate making these judgments. The more judgmental estimates are summarized in the following discussion. In many cases, there are numerous alternative judgments that could be used in the process of determining the inputs to the models. Where alternatives exist, Arrow has used the factors that are believed to represent the most reasonable value in developing the inputs. Actual performance that differs from estimates of the key variables could impact the results of operations.

Allowance for credit losses: The allowance for credit losses consists of the allowance for credit losses on loans and unfunded loan commitments. The Current Expected Credit Loss ("CECL") approach requires an estimate of the credit losses expected over the life of an exposure (or pool of exposures). The estimate of expected credit losses under the CECL approach is based on relevant information about past events, current conditions, and reasonable and supportable forecasts that affect the collectability of the reported amounts. Historical loss experience is generally the starting point for estimating expected credit losses. Arrow then considers whether the historical loss experience should be adjusted for asset-specific risk characteristics or current conditions at the reporting date that did not exist over the period from which historical experience was used. Finally, Arrow considers forecasts about future economic conditions that are reasonable and supportable.

Arrow uses the discounted cash flow ("DCF") method to estimate expected credit losses for the commercial, commercial real estate, and residential segments. For each of these loan segments, Arrow generates cash flow projections at the instrument level wherein payment expectations are adjusted for estimated prepayment speed, curtailments, time to recovery, probability of default ("PD"), and segment-specific loss given default ("LGD") risk factors. The modeling of expected prepayment speeds, curtailment rates, and time to recovery are based on historical internal data and adjusted, if necessary, based on the reasonable and supportable forecast of economic conditions. An allowance for credit loss is established for the difference between the instrument’s net present value of expected cash flows and amortized cost basis.

Arrow utilized regression analyses of peer data where observed credit losses and selected economic factors were utilized to determine suitable loss drivers for modeling lifetime PD rates. For the loan segments utilizing the DCF method, management utilizes externally developed economic forecasts for the selected loss drivers.

Arrow uses the vintage analysis method to estimate expected credit losses for the consumer loan segment. Under the vintage analysis method, an average loss rate is calculated based on the quarterly net charge-offs to the outstanding loan balance for each vintage year and applied to the outstanding loan balances based on the loan's vintage year.

Arrow considers the need to qualitatively adjust expected credit loss estimates for information not already captured in the loss estimation process. These qualitative factor adjustments may increase or decrease management’s estimate of expected credit losses. Adjustments are not made for information that has already been considered and included in the loss estimation process.

The allowance for losses on unfunded commitments represents the expected credit losses on off-balance sheet commitments such as unfunded commitments to extend credit and standby letters of credit. However, a liability is not recognized for commitments unconditionally cancellable by Arrow. The allowance for losses on unfunded commitments is determined by estimating future draws and applying the expected loss rates on those draws.

Arrow considers the accounting policy relating to the allowance for credit losses to be a critical accounting estimate given the uncertainty in evaluating the level of the allowance required to cover Arrow's estimate of all expected credit losses over the expected contractual life of our loan portfolio. Determining the appropriateness of the allowance is complex and requires judgment by management about the effect of matters that are inherently uncertain. Subsequent evaluations of the then-existing loan portfolio, in light of the factors then prevailing, may result in significant changes in the allowance for credit losses in those future periods. While management’s current evaluation of the allowance for credit losses indicates that the allowance is appropriate at this time, the allowance may need to be adjusted in the future due to changes in conditions or assumptions. The impact of utilizing the CECL approach to calculate the reserve for credit losses will be significantly influenced by the composition, characteristics and quality of our loan portfolio, as well as the prevailing economic conditions and forecasts utilized. Material changes to these and other relevant factors may result in greater volatility to the reserve for credit losses, and therefore, greater volatility to our reported earnings.

One of the most significant judgments involved in estimating the Company’s allowance for credit losses relates to the macroeconomic forecasts used to estimate expected credit losses over the forecast period. The quantitative model utilizes a six-quarter economic forecast sourced from reputable third-parties that projects an increase of approximately 0.17% in the forecasted national unemployment rate and projects forecasted GDP to improve by approximately 0.05% from the previous year economic forecast.

To demonstrate the sensitivity of the allowance for credit losses estimate to macroeconomic forecast assumptions, the Company increased the projected rate of unemployment and reduced projected GDP growth by an additional 25, 50 and 100 bps causing a 3%, 6% and 13% increase in the overall estimated allowance for credit losses, respectively.

Arrow's policy on the allowance for credit losses is disclosed in Note 2. Summary of Significant Accounting Policies to the consolidated financial statements of this Form 10-K.

A. OVERVIEW

The following discussion and analysis focuses on and reviews Arrow's results of operations for each of the years in the three-year period ended December 31, 2025 and the financial condition as of December 31, 2025 and 2024.  The discussion below should be read in conjunction with the selected annual financial information set forth above and the Consolidated Financial

26

Statements and other financial data presented elsewhere in this Report.  When necessary, prior-year financial information has been reclassified to conform to the current-year presentation.

Summary of 2025 Financial Results: Net income for 2025 was $44.0 million, up from $29.7 million for 2024.

Diluted earnings per share (EPS) was $2.65 for 2025, up from $1.77 for 2024. ROE and ROA for 2025 were 10.66% and 1.00%, respectively, as compared to 7.72% and 0.70%, respectively, for 2024.

Net interest income for the year ended December 31, 2025 was $133.2 million, an increase of $21.4 million, or 19.2%, from the prior year. Compared to the prior year, the increase was primarily due to the combination of increased interest income and decreased interest expense. Interest and fees on loans were $184.1 million for the year ended December 31, 2025, an increase of 7.4% from $171.3 million for the year ended December 31, 2024. The increase was primarily driven by loan growth and higher average loan rates. Interest expense for the year ended December 31, 2025 was $77.0 million. This represents a decrease of $6.3 million, or 7.5%, from the $83.3 million in interest expense for the prior year. The decrease in interest expense was driven primarily by lower average deposit rates and changes in deposit composition to lower-cost core deposits.

Net interest margin was 3.17% (3.19% FTE) for the year ended December 31, 2025, as compared to 2.72% (2.74% FTE) for the year ended December 31, 2024. The increase in net interest margin compared to the prior year was primarily the result of continued yield expansion on earning assets combined with the reduced cost of interest-bearing liabilities.

For the year ended December 31, 2025, the provision for credit losses related to the loan portfolio was $7.3 million, compared to $5.2 million in the prior year. The key drivers for the increase in provision for credit losses for 2025 were primarily the second quarter charge-off of the specific reserve of $3.75 million related to the CRE Participation and overall loan growth. The aforementioned CRE Participation was reclassified to Other Assets after the participating banks assumed control of the collateral properties and appointed a property manager to manage the day-to-day activities while exploring further options. The properties are being held in an unconsolidated limited liability company (LLC) in which Arrow has an ownership interest equivalent to its rights under the former CRE Participation. As previously disclosed, the properties are generating positive net operating income and the majority is tenant occupied.

Non-interest income was $32.4 million for the year ended December 31, 2025, an increase of 15.5%, as compared to $28.1 million for the year ended December 31, 2024. The increase in non-interest income from the previous year was primarily driven by a 2024 net loss on securities from the repositioning of the investment portfolio which reduced the 2024 non-interest income as well as increases in 2025 revenue related to wealth management, insurance and interchange fees.

Non-interest expense for the year ended December 31, 2025 increased by $5.7 million, or 5.8%, to $102.9 million, as compared to $97.3 million in 2024. The largest component of non-interest expense is salaries and benefits paid to our employees, which totaled $56.3 million in 2025 and increased $3.6 million, or 6.8%, from the prior year. Salaries and benefits were impacted by inflation-driven wage increases and rising benefit costs.

The provision for income taxes for 2025 was $11.4 million, compared to $7.6 million for 2024. The effective income tax rates for 2025 and 2024 were 20.6% and 20.5%, respectively.

Total assets were $4.4 billion at December 31, 2025, an increase of $139.5 million, or 3.2%, compared to December 31, 2024. The increase over the prior year end was primarily driven by loan growth and an overall increase in interest-earning deposits at banks.

Total investments were $572.8 million at December 31, 2025, an increase of $2.0 million, or 0.4%, compared to December 31, 2024. The increase reflected the reinvestment of the cash generated from paydowns and maturities of investments into higher yielding investments, and net unrealized gains of $19.5 million. There were no credit quality issues related to the investment portfolio.

At December 31, 2025, total loan balances reached $3.5 billion. Loan growth for the year was $59 million or 1.7%. The allowance for credit losses was $34.3 million at December 31, 2025, an increase of $0.7 million from December 31, 2024. The allowance for credit losses at December 31, 2025 represented 0.99% of loans outstanding, unchanged from 0.99% at year end 2024. Asset quality remained strong at December 31, 2025. Net loan charge-offs, expressed as an annualized percentage of average loans outstanding, were 0.19% for the year ended December 31, 2025, as compared to 0.09% for the prior year. The increase was the result of a charge-off of a previously reserved commercial loan participation in the second quarter of 2025. Nonperforming assets of $8.7 million at December 31, 2025, represented 0.20% of year end assets, compared to $21.5 million or 0.50% at December 31, 2024.

At December 31, 2025, total deposit balances were $3.9 billion, an increase of $111.5 million, or 2.9%, from the prior-year end level. Non-municipal deposits, excluding brokered CDs, increased by $131.6 million and municipal deposits decreased by $20.1 million, each as compared to December 31, 2024. Non-interest bearing deposits increased by $19.4 million, or 2.8%, during 2025. At December 31, 2025, total time deposits, excluding brokered CDs, increased $3.2 million from the prior-year end level.

Total borrowings were $4.3 million at December 31, 2025, a decrease of $4.3 million, or 50.4%, compared to December 31, 2024.

Total shareholders’ equity was $431.9 million at December 31, 2025, an increase of $31.0 million, or 7.7%, from December 31, 2024. Arrow's regulatory capital ratios remained strong in 2025. At December 31, 2025, Arrow's Common Equity Tier 1 Capital Ratio was 13.01% and the Total Risk-Based Capital Ratio was 14.76%. The capital ratios of Arrow and Arrow Bank continued to significantly exceed the “well capitalized” regulatory standards.

The changes in net income, net interest income and net interest margin between the current and prior year are discussed in detail under the heading "Results of Operations," beginning on page 29.

Regulatory Capital and Stockholders' Equity: As of December 31, 2025, Arrow continued to exceed all required minimum capital ratios under the current bank regulatory capital rules as implemented under Dodd-Frank (the "Capital Rules") at

27

both the holding company and bank levels.  At that date Arrow Bank, continued to qualify as "well-capitalized" under the capital classification guidelines as defined by the Capital Rules.  Because of continued profitability and strong asset quality, the regulatory capital levels throughout recent years have consistently remained well in excess of the various required regulatory minimums in effect.

Total stockholders' equity was $431.9 million at December 31, 2025, an increase of $31.0 million, or 7.7%, from December 31, 2024. The components of the change in stockholders' equity since year-end 2024 are presented in the Consolidated Statement of Changes in Stockholders' Equity on page 49. Total book value per share increased by 17.1% over the prior year-end level. The net increase in total stockholders' equity during 2025 principally reflected the following factors: (i) $44.0 million of net income for the year, (ii) other comprehensive income of $14.4 million and (iii) $1.7 million of equity related to various stock-based compensation plans, reduced by (iv) cash dividends of $18.9 million and (v) repurchases of common stock of 10.0 million. The Board of Directors declared and Arrow paid a cash dividend of $0.28 per share for the first and second quarters of 2025, $0.29 per share for the third and fourth quarters of 2025 and $0.30 per share for the first quarter of 2026.

Loan quality: Nonperforming loans were $8.5 million at December 31, 2025, a decrease of $12.6 million, or 59.8%, from year-end 2024. The ratio of nonperforming loans to year-end loans at December 31, 2025 was 0.24%, a decrease from 0.62% at December 31, 2024. Nonperforming loans are in various stages of work-out activities including, but not limited to, ongoing negotiations with the borrowers, borrowers looking to refinance with other lenders, potential foreclosures, as well as periodic updates to appraisals and cash flow analyses generated by the underlying collateral. Any future developments related to such activities may have a potential impact on financial results, however, the impact cannot be determined at this time.

Loans charged-off (net of recoveries) against the allowance for credit losses was $6.6 million for 2025, an increase of $3.7 million from 2024. The ratio of net charge-offs to average loans was 0.19% for 2025 and 0.09% for 2024. At December 31, 2025, the allowance for credit losses was $34.3 million, representing 0.99% of total loans, was unchanged from the December 31, 2024 ratio.

Loans: As of December 31, 2025, total loans grew $58.6 million, or 1.7%, as compared to the balance at December 31, 2024.

◦    Commercial and Commercial Real Estate Loans: Combined, these loans comprised 28.5% of the total loan portfolio at year-end. Commercial loans are extended to businesses primarily located in Arrow's regional market area. There are no commercial real estate loans in major metropolitan areas. In addition, only approximately 1% of the total loan portfolio is comprised of office related property. Retail loans were approximately 2% of the total loan portfolio and hotels and motels were approximately 5% of the total loan portfolio. Overall, Arrow has minimal exposure to highly sensitive areas where large commercial and retail vacancies exist. Commercial property values in Arrow's region have largely remained stable. Appraisals on nonperforming and watched CRE loan properties are updated as deemed necessary, usually when the loan is downgraded or when there has been significant market deterioration since the last appraisal.

◦    Consumer Loans: These loans (primarily automobile loans) comprised approximately 31.2% of the total loan portfolio at period-end. Consumer automobile loans at December 31, 2025, were $1.1 billion, or 99.6% of this portfolio segment. The vast majority of automobile loans are initiated through the purchase of vehicles by consumers with automobile dealers. Competition and other macro economic factors may limit the potential growth in this category.

◦    Residential Real Estate Loans: These loans, including home equity loans, made up 40.3% of the total loan portfolio at year-end. Demand for residential real estate has continued to remain strong. Arrow originated nearly all of the residential real estate loans currently held in the loan portfolio and applies conservative underwriting standards. Arrow has historically sold a portion of the residential real estate mortgage originations into the secondary market. The ratio of the sales of originations to total originations tends to fluctuate from period to period based on market conditions and other factors. The rate at which mortgage loan originations are sold in future periods will depend on various circumstances, including prevailing mortgage rates, other lending opportunities, capital and liquidity needs, and the availability of a market for such transactions.

Liquidity and access to credit markets: Arrow has not experienced any liquidity concerns in recent years or in 2025. Arrow’s liquidity position provides the Company with the necessary flexibility to address any unexpected near-term disruptions.  Interest-earning cash balances at December 31, 2025 were $185.1 million which represents a significant increase as compared to $127.1 million at December 31, 2024. Deposit balances of Arrow Bank are Arrow's primary funding source. Additionally, contingent lines of credit are also available. Arrow has collateralized lines of credit established and available through the FHLBNY and FRB, totaling $1.4 billion. The terms of Arrow's lines of credit have not changed significantly in recent periods (see the general liquidity discussion on page 40). Arrow has principally relied on asset-based liquidity (i.e., funds in overnight investments and cash flow from maturing investments and loans) with liability-based liquidity as a secondary source of funds. The primary liability-based sources are overnight borrowing arrangements with correspondent banks, an arrangement for overnight borrowing and term credit advances from the FHLBNY, and an additional arrangement for short-term advances at the Federal Reserve Bank discount window. Regular liquidity stress tests and tests of the contingent liquidity plan are performed to ensure that an adequate amount of available funds can be generated to meet a wide variety of potential liquidity crises.

Subsidiary Bank Unification: On December 31, 2024, Arrow merged its two subsidiary banks, GFNB and SNB, into one bank, with GFNB as the survivor, and renamed the unified institution Arrow Bank. The unification has created operational efficiencies, unified branding and enhanced Arrow's ability to pursue its strategic growth objectives.

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B. RESULTS OF OPERATIONS

The following analysis of net interest income, the provision for credit losses, noninterest income, noninterest expense and income taxes, highlights the factors that had the greatest impact on the results of operations for December 31, 2025 and the prior two years. For a comparison of the years ended December 31, 2023 and 2024, see Part II. Item 7, Management’s Discussion and Analysis of Financial Condition and Results of Operations, in our Annual Report on Form 10-K for the year ended December 31, 2024.

I. NET INTEREST INCOME

Net interest income represents the difference between interest, dividends and fees earned on loans, securities and other earning assets and interest paid on deposits and other sources of funds.  Changes in net interest income result from changes in the level and mix of earning assets and sources of funds (volume) and changes in the yields earned and interest rates paid (rate). Net interest margin is the ratio of net interest income to average earning assets.  Net interest income may also be described as the product of average earning assets and the net interest margin.

CHANGE IN NET INTEREST INCOME

(Dollars In Thousands) (GAAP Basis)

Years Ended December 31,Change From Prior Year
2024 to 20252023 to 2024
202520242023Amount%Amount%
Interest and Dividend Income$210,147$194,993$162,564$15,1547.8%$32,42919.9%
Interest Expense76,98383,26157,732(6,278)(7.5)%25,52944.2%
Net Interest Income$133,164$111,732$104,832$21,43219.2%$6,9006.6%

Net interest income was $133.2 million in 2025, an increase of $21.4 million, or 19.2%, from $111.7 million in 2024.  This is in comparison with an increase of $6.9 million, or 6.6%, from 2023 to 2024.  Factors contributing to year-to-year changes in net interest income over the three-year period are discussed in the following portions of this Section B.I.

The following tables reflect the components of net interest income for the years ended December 31, 2025, 2024 and 2023: (i) average balances of assets, liabilities and stockholders' equity, (ii) interest and dividend income earned on earning assets and interest expense incurred on interest-bearing liabilities, (iii) average yields on earning assets and average rates paid on interest-bearing liabilities, (iv) the net interest spread (average yield less average cost) and (v) the net interest margin (yield) on earning assets. The yield on securities available-for-sale is based on the amortized cost of the securities. Nonaccrual loans are included in average loans.

Average Consolidated Balance Sheets and Net Interest Income Analysis

(GAAP basis)

(Dollars in Thousands)

Years Ended December 31:202520242023
InterestRateInterestRateInterestRate
AverageIncome/Earned/AverageIncome/Earned/AverageIncome/Earned/
BalanceExpensePaidBalanceExpensePaidBalanceExpensePaid
Interest-Earning Deposits at Banks$188,486$8,0864.29%$181,6189,6155.29%109,9065,8315.31%
Investment Securities:
Fully Taxable510,90015,9643.12%515,79411,5792.24%622,57511,7641.89%
Exempt from Federal Taxes75,4052,0282.69%105,1962,4572.34%141,9662,9532.08%
Loans3,422,737184,0695.38%3,300,346171,3425.19%3,074,261142,0164.62%
Total Earning Assets4,197,528210,1475.01%4,102,954194,9934.75%3,948,708162,5644.12%
Allowance for Credit Losses(34,341)(31,387)(30,799)
Cash and Due From Banks30,14330,57730,640
Other Assets196,243164,577135,970
Total Assets$4,389,573$4,266,721$4,084,519

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Years Ended December 31:202520242023
InterestRateInterestRateInterestRate
AverageIncome/Earned/AverageIncome/Earned/AverageIncome/Earned/
BalanceExpensePaidBalanceExpensePaidBalanceExpensePaid
Deposits:
Interest-Bearing Checking Accounts$846,2438,0210.95%$812,6347,4420.92%855,9313,6630.43%
Savings Deposits1,522,09238,1062.50%1,507,22742,8502.84%1,498,74934,3432.29%
Time Deposits of $250,000 Or More179,4536,7943.79%176,8447,4604.22%137,9744,9663.60%
Other Time Deposits629,75423,0273.66%520,65820,9974.03%241,2187,1272.95%
Total Interest-Bearing Deposits3,177,54275,9482.39%3,017,36378,7492.61%2,733,87250,0991.83%
Short-Term Borrowings10,3911671.61%84,1063,6374.32%144,9716,7564.66%
FHLBNY Term Advances and Other Long-Term Debt20,0006863.43%20,0006863.43%20,0006863.43%
Finance Leases4,9671823.66%5,0261893.76%5,0821913.76%
Total Interest- Bearing Liabilities3,212,90076,9832.40%3,126,49583,2612.66%2,903,92557,7321.99%
Demand Deposits720,528705,863772,889
Other Liabilities43,83049,50544,924
Total Liabilities3,977,2583,881,8633,721,738
Stockholders’ Equity412,315384,858362,781
Total Liabilities and Stockholders’ Equity$4,389,573$4,266,721$4,084,519
Net Interest Income$133,164$111,732$104,832
Net Interest Spread2.61%2.09%2.13%
Net Interest Margin3.17%2.72%2.65%

Changes between periods are attributed to movement in either the average daily balances or average rates for both earning assets and interest-bearing liabilities.  Changes attributable to both volume and rate have been allocated proportionately between the categories.

Net Interest Income Rate and Volume Analysis

(Dollars in Thousands) (GAAP basis)

2025 Compared to 2024 Change in Net Interest Income Due to:2024 Compared to 2023 Change in Net Interest Income Due to:
Interest and Dividend Income:VolumeRateTotalVolumeRateTotal
Interest-Bearing Bank Balances$364$(1,893)$(1,529)$3,805$(21)$3,784
Investment Securities:
Fully Taxable(111)4,4964,385(1,990)1,805(185)
Exempt from Federal Taxes(693)264(429)(770)274(496)
Loans6,2246,50312,72710,51418,81229,326
Total Interest and Dividend Income5,7849,37015,15411,55920,87032,429
Interest Expense:
Deposits:
Interest-Bearing Checking Accounts325254579(203)3,9823,779
Savings Deposits431(5,175)(4,744)2178,2908,507
Time Deposits of $250,000 or More106(772)(666)1,3981,0962,494
Other Time Deposits4,360(2,330)2,0308,2475,62313,870
Total Deposits5,222(8,023)(2,801)9,65918,99128,650
Borrowings and Finance Leases(3,195)(282)(3,477)(2,835)(286)(3,121)
Total Interest Expense2,027(8,305)(6,278)6,82418,70525,529
Net Interest Income$3,757$17,675$21,432$4,735$2,165$6,900

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Arrow's earnings are derived predominantly from net interest income, which is interest income, net of interest expense. Changes in balance sheet composition, including interest-earning assets, deposits, and borrowings, combined with changes in market interest rates, impact net interest income. Net interest margin is net interest income divided by average interest-earning assets. Interest-earning assets and funding sources are managed, including non-interest and interest-bearing liabilities, in order to maximize this margin.

II. PROVISION FOR CREDIT LOSSES AND ALLOWANCE FOR CREDIT LOSSES

The provision for credit losses for 2025 was $7.3 million, compared to the $5.2 million provision for 2024. The key drivers for the increase in provision for credit losses for 2025 were primarily net charge-offs of $6.6 million, which includes the $3.75 million charge-off of the previously disclosed commercial loan participation in the second quarter of 2025, and overall loan growth. Arrow's allowance for credit losses was $34.3 million at December 31, 2025, which represented 0.99% of loans outstanding, unchanged from 0.99% at year-end 2024.

III. NON-INTEREST INCOME

The majority of the non-interest income constitutes fee income from services, principally fees and commissions from fiduciary services, deposit account service charges, insurance commissions, net gains (losses) on securities transactions, net gains on sales of loans and other recurring fee income.

ANALYSIS OF NON-INTEREST INCOME

(Dollars In Thousands)

Years Ended December 31,Change From Prior Year
2024 to 20252023 to 2024
202520242023Amount%Amount%
Income from Fiduciary Activities$10,304$9,952$9,444$3523.5%$5085.4%
Fees for Other Services to Customers11,09810,89210,7982061.9%940.9%
Insurance Commissions7,6667,1476,4985197.3%64910.0%
Net Gain (Loss) on Securities542(2,907)(92)3,449118.6%(2,815)3,059.8%
Net Gain on Sales of Loans81920932610291.9%177553.1%
Other Operating Income2,0032,7812,437(778)(28.0)%34414.1%
Total Non-interest Income$32,432$28,074$29,117$4,35815.5%$(1,043)(3.6)%

2025 Compared to 2024:  Total non-interest income in 2025 was $32.4 million, an increase of $4.4 million, or 15.5%, from total non-interest income of $28.1 million for 2024. Income from fiduciary activities increased $352 thousand from 2024 to 2025 primarily driven by market performance. Fees for other services to customers were $11.1 million for 2025, an increase of $206 thousand as compared to 2024. Insurance commissions increased $519 thousand compared to the previous year. Net gain on securities in 2025, was $542 thousand as compared to a loss of $2.9 million in 2024. The loss in 2024 was the result of the minor repositioning of the investment portfolio.

Net gains on the sales of loans in 2025 were $819 thousand. The rate at which mortgage loan originations may be sold in future periods will depend on various circumstances, including prevailing mortgage rates, other lending opportunities, capital and liquidity needs, and the availability of a market for such transactions. Therefore, Arrow is unable to predict what the retention rate of such loans in future periods may be. Servicing rights are generally retained for loans originated and sold, which also generates additional non-interest income in subsequent periods (fees for other services to customers).

Other operating income decreased by $778 thousand, or 28.0% between the two years primarily due to gains on non-marketable securities recognized in 2024.

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IV. NON-INTEREST EXPENSE

Non-interest expense is the measure of the delivery cost of services, products and business activities of a company.  The key components of non-interest expense are presented in the following table.

ANALYSIS OF NON-INTEREST EXPENSE

(Dollars In Thousands)

Years Ended December 31,Change From Prior Year
2024 to 20252023 to 2024
202520242023Amount%Amount%
Salaries and Employee Benefits$56,289$52,707$47,667$3,5826.8%$5,04010.6%
Occupancy Expenses, Net7,7627,1696,5545938.3%6159.4%
Technology and Equipment Expense20,79119,36517,6081,4267.4%1,75710.0%
FDIC Regular Assessment2,5162,7752,050(259)(9.3)%72535.4%
Amortization of Intangible Assets3112481766325.4%7240.9%
Other Operating Expense15,26515,00418,9932611.7%(3,989)(21.0)%
Total Non-interest Expense$102,934$97,268$93,048$5,6665.8%$4,2204.5%
Efficiency Ratio61.97%67.68%68.89%(5.71)%(8.4)%(1.21)%(1.8)%

2025 compared to 2024:  Non-interest expense for 2025 was $102.9 million, an increase of $5.7 million, or 5.8%, from 2024.  For 2025, the efficiency ratio was 61.97% compared to 67.68% for 2024. This ratio, which is a commonly used non-GAAP financial measure in the banking industry, is a comparative measure of a financial institution's operating efficiency. The efficiency ratio is the ratio of operating non-interest expense (excluding intangible asset amortization) to net interest income (on a tax-equivalent basis) plus operating non-interest income (excluding net securities gains or losses). See the discussion of the efficiency ratio in this Report under the heading “Use of Non-GAAP Financial Measures.”

Salaries and employee benefits expense increased $3.6 million or 6.8%, from 2024, primarily due to inflation-driven wage increases and rising benefit costs.

Technology expenses increased $1.4 million, or 7.4%, from 2024 due to continued investment in innovation and infrastructure. The expense reflects our strategic focus on a strong technology foundation and our enhancements of customer-facing technology intended to create more efficient and improved internal operations.

Other operating expense decreased $0.3 million, or 1.7%, from 2024.

2025 included unification expenses of approximately $2.3 million. Unification expenses were primarily comprised of project management and information technology costs related to the July 2025 system conversion.

V. INCOME TAXES

The following table sets forth the provision for income taxes and effective tax rates for the years presented.

INCOME TAXES AND EFFECTIVE RATES

(Dollars In Thousands)

Years Ended December 31,Change From Prior Year
2024 to 20252023 to 2024
202520242023Amount%Amount%
Provision for Income Taxes$11,435$7,649$7,445$3,78649.5%$2042.7%
Effective Tax Rate20.6%20.5%19.8%0.1%0.5%0.7%3.5%

The provisions for federal and state income taxes amounted to $11.4 million for 2025, $7.6 million for 2024, and $7.4 million for 2023. The effective income tax rates for 2025, 2024 and 2023 were 20.6%, 20.5% and 19.8%, respectively. The increase in the 2025 effective tax rate compared to 2024 was primarily attributable to higher pre-tax income, which diluted the proportional impact of tax-exempt income. This was partially offset by tax credits recognized from energy production tax credit investments made in 2025. See Note 15. Income Taxes to the Consolidated Financial Statements for more information about the 2025 purchase of energy production tax credits as well as items that impacted the effective tax rate for each year.

C. FINANCIAL CONDITION

I. INVESTMENT PORTFOLIO

The available-for-sale securities portfolio, held-to-maturity securities portfolio and the equity securities portfolio are further detailed below. During 2025 and 2024, Arrow held no trading securities.

The table below presents the changes in the period-end balances for available-for-sale, held-to-maturity and equity securities from December 31, 2024 to December 31, 2025 (in thousands):

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(Dollars in Thousands)
Fair Value at Period-EndNet Unrealized (Losses) Gains For Period Ended
12/31/202512/31/2024Change12/31/202512/31/2024Change
Securities Available-for-Sale:
U.S. Treasury Securities$80,563$98,070$(17,507)$2,127$85$2,042
U.S. Agency Securities24,81669,214(44,398)(184)(786)$602
State and Municipal Obligations200240(40)
Mortgage-Backed Securities366,681294,60872,073(19,085)(35,840)16,755
Corporate and Other Debt Securities23,60897922,629108(21)129
Total$495,868$463,111$32,757$(17,034)$(36,562)$19,528
Securities Held-to-Maturity:
State and Municipal Obligations$62,546$90,373$(27,827)$(324)$(1,456)$1,132
Mortgage-Backed Securities4,0236,213(2,190)(82)(219)137
Total$66,569$96,586$(30,017)$(406)$(1,675)$1,269
Equity Securities$5,597$5,055$542$$$

The 2025 increase in the fair value of the investment portfolio and the related improvement of net unrealized losses on securities available-for-sale is primarily due to the reinvestment of the cash generated from paydowns and maturities into higher yielding investments and lower interest rate environment.

The table below presents the weighted average yield for available-for-sale and held-to-maturity securities as of December 31, 2025 (in thousands). The weighted-average yields are calculated by breaking down each investment segment by maturity date and calculating based on book value (amortized cost) against each corresponding rate. Yields on tax-exempt obligations are not presented on a tax-equivalent basis.

December 31, 2025
Within One YearAfter One But Within Five YearsAfter Five But Within Ten YearsAfter Ten YearsTotal
AmountYieldAmountYieldAmountYieldAmountYieldAmountYield
Securities Available-for-Sale:
U.S. Treasury Securities$%$48,8954.4%$29,5414.4%$$$78,4364.4%
U.S. Agency Securities%25,0002.9%%%25,0002.9%
State and Municipal Obligations%2006.8%%%2006.8%
Mortgage-Backed Securities811.8%32,1354.0%77,5731.5%275,9773.2%385,7662.9%
Corporate and Other Debt Securities%1,0007.0%19,5006.9%3,0006.6%23,5006.9%
Total$811.8%$107,2304.0%$126,6143.0%$278,9773.2%$512,9023.4%
Securities Held-to-Maturity:
State and Municipal Obligations$46,3183.6%$15,1923.5%$1,3604.5%$%$62,8703.6%
Mortgage-Backed Securities%2,5922.4%%1,5132.6%4,1052.5%
Total$46,3183.6%$17,7843.3%$1,3604.5%$1,5132.6%$66,9753.5%

For the years above, Arrow held no investment securities in the securities portfolio that consisted of or included, directly or indirectly, obligations of foreign governments or government agencies of foreign issuers.

In the years referenced above, mortgage-backed securities consisted solely of mortgage pass-through securities and collateralized mortgage obligations (CMOs) issued or guaranteed by U.S. federal agencies or by government-sponsored enterprises (GSEs). Mortgage pass-through securities provide to the investor monthly portions of principal and interest pursuant to the contractual obligations of the underlying mortgages. CMOs are pools of mortgage-backed securities, the repayments on which have generally been separated into two or more components (tranches), where each tranche has a separate estimated life and yield. Arrow's practice has been to purchase pass-through securities and CMOs that are issued or guaranteed by U.S. federal agencies or GSEs, and the tranches of CMOs purchased are generally those having shorter average lives and/or durations. Lower market interest rates and/or payment deferrals on underlying loans that make up mortgage-backed security collateral may impact cashflows.

33

In the years referenced above, U.S. Government & Agency Obligations consisted solely of agency bonds issued by GSEs. These securities generally pay fixed semi-annual coupons with principle payments at maturity. For some, callable options are included that may impact the timing of these principal payments. Arrow's practice has been to purchase agency securities that are issued or guaranteed by GSEs with limited embedded optionality (call features). Final maturities are generally less than 5 years.

The yields on obligations of states and municipalities exempt from federal taxation were computed on a tax-equivalent basis. The yields on other debt securities shown in the table above are calculated by dividing annual interest, including accretion of discounts and amortization of premiums, by the amortized cost of the securities at December 31, 2025.

Arrow evaluates available-for-sale debt securities in unrealized loss positions at each measurement date to determine whether the decline in the fair value below the amortized cost basis (impairment) is due to credit-related factors or non-credit related factors. Any impairment that is not credit related is recognized in other comprehensive income, net of applicable taxes. Credit-related impairment is recognized within the allowance for credit losses on the balance sheet, limited to the amount by which the amortized cost basis exceeds the fair value, with a corresponding adjustment to earnings via credit loss expense. Arrow determined that at December 31, 2025, gross unrealized losses, $17.0 million, were primarily attributable to changes in interest rates, relative to when the investment securities were purchased, and not due to the credit quality of the investment securities. In 2024, both the investment portfolio restructuring as well as interest rates plateauing resulted in a decrease in unrealized losses versus the comparable prior year. Arrow does not intend to sell, nor is it more likely than not that Arrow will be required to sell, any securities before recovery of its amortized cost basis, which may be at maturity. Arrow carried no allowance for credit loss at December 31, 2025 and there was no credit loss expense recognized by Arrow with respect to the securities portfolio during the year ended December 31, 2025.

At December 31, 2025 and 2024, the weighted average maturity was 10.5 and 4.2 years, respectively, for debt securities in the available-for-sale portfolio.

For further information regarding the portfolio of securities available-for-sale, see Note 4. Investment Securities to the Consolidated Financial Statements.

Securities Held-to-Maturity:

The following table sets forth the carrying value of the portfolio of securities held-to-maturity at December 31 of each of the last two years.

SECURITIES HELD-TO-MATURITY

(Dollars In Thousands)

December 31,
20252024
State and Municipal Obligations$62,870$91,829
Mortgage Backed Securities - Residential4,1056,432
Total$66,975$98,261

Arrow's held-to-maturity debt securities are comprised of GSEs and state and municipal obligations. GSE securities carry the explicit and/or implicit guarantee of the U.S. government, are widely recognized as “risk free,” and have a long history of zero credit loss. Arrow performs an analysis of the credit worthiness of municipal obligations to determine if a security is of investment grade. The analysis may include, but may not solely rely upon credit analysis conducted by external credit rating agencies. Arrow determined that the expected credit loss on its held to maturity debt portfolio was immaterial and, therefore, no allowance for credit loss was recorded as of December 31, 2025.

At December 31, 2025 and 2024, the weighted average maturity was 1.5 and 1.1 years, respectively, for the debt securities in the held-to-maturity portfolio.

For additional information regarding the fair value of the portfolio of securities held-to-maturity at December 31, 2025, see Note 4. Investment Securities to the Consolidated Financial Statements.

EQUITY SECURITIES

(Dollars In Thousands)

The following table is the schedule of Equity Securities at December 31 of each of the last two years. Equity Securities primarily consist of common stock of companies within the financial sector.

Equity Securities
December 31,
20252024
Equity Securities, at Fair Value$5,597$5,055

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II. LOAN PORTFOLIO

The amounts and respective percentages of loans outstanding represented by each principal category on the dates indicated were as follows:

a. Types of Loans

(Dollars In Thousands)

December 31,
20252024
Amount%Amount%
Commercial$165,7295%$158,9915%
Commercial Real Estate818,25924%796,36523%
Consumer1,076,00731%1,118,98133%
Residential Real Estate1,393,09840%1,320,20439%
Total Loans3,453,093100%3,394,541100%
Allowance for Credit Losses(34,322)(33,598)
Total Loans, Net$3,418,771$3,360,943

Commercial and Commercial Real Estate Loans: Commercial and commercial real estate loans in the loan portfolio were extended to businesses or borrowers primarily located in Arrow's regional markets. There are no commercial real estate loans in major metropolitan areas. Approximately 1% of the loan portfolio are comprised of office related property. Retail loans were approximately 2% of the loan portfolio and hotels and motels were approximately 5% of the portfolio. Overall, Arrow has minimal exposure to highly sensitive areas that currently have elevated office and retail vacancy rates. A portion of the loans in the commercial portfolio have variable rates tied to market indices, such as Prime, SOFR or FHLBNY.

Consumer Loans: At December 31, 2025, consumer loans (primarily automobile loans originated through dealerships located in New York and Vermont) continue to be a significant component of Arrow's business, comprising approximately one third of the total loan portfolio.

For credit quality purposes, Arrow assigns potential automobile loan customers into one of four tiers, ranging from lower to higher quality in terms of anticipated credit risk. Arrow's experienced lending staff not only utilizes credit evaluation software tools but also reviews and evaluates each loan individually prior to the loan being funded. Arrow believes that this disciplined approach to evaluating credit risk has contributed to maintaining the strong credit quality in this portfolio.

Residential Real Estate Loans: Demand for residential real estate has continued to remain strong even with elevated interest rates. Arrow has historically sold portions of these originations in the secondary market. The rate at which mortgage loan originations may be sold in future periods will depend on a variety of factors, including demand for residential mortgages in our operating markets, market conditions for mortgage sales and strategic balance sheet and interest-rate risk management decisions.

35

b. Maturities and Sensitivities of Loans to Changes in Interest Rates (Dollars in Thousands)

The table below shows the maturity of loans outstanding as of December 31, 2025. Also provided are the amounts due after one year, classified according to fixed interest rates and variable interest rates (in thousands):

December 31, 2025
Within One YearAfter One But Within Five YearsAfter Five But Within 15 YearsAfter 15 YearsTotal
Commercial$41,804$83,465$40,374$86$165,729
Commercial Real Estate240,611372,688198,6216,339818,259
Consumer10,795597,377467,4054301,076,007
Residential Real Estate154,682197,953341,586698,8771,393,098
Total$447,892$1,251,483$1,047,986$705,732$3,453,093
After One But Within Five YearsAfter Five But Within 15 YearsAfter 15 YearsTotal
Loans maturing with:
Fixed Interest Rates$756,556$771,285$701,923$2,229,764
Variable Interest Rates494,927276,7013,809775,437
Total$1,251,483$1,047,986$705,732$3,005,201

COMMITMENTS AND LINES OF CREDIT

Stand-by letters of credit represent extensions of credit granted in the normal course of business, which are not reflected in the financial statements at a given date because the commitments are not funded at that time.  As of December 31, 2025, the total contingent liability for standby letters of credit amounted to $3.6 million.  In addition to these instruments, there are lines of credit to customers, including home equity lines of credit, commitments for residential and commercial construction loans and other personal and commercial lines of credit, which also may be unfunded or only partially funded from time-to-time. Commercial lines, generally issued for a period of one year, are usually extended to provide for the working capital requirements of the borrower. At December 31, 2025, outstanding unfunded loan commitments in the aggregate amount were approximately $462.9 million compared to $449.5 million at December 31, 2024.

c. Risk Elements

1. Nonaccrual, Past Due and Restructured Loans

The amounts of nonaccrual, past due and restructured loans at year-end for each of the past two years are presented in the table on page 38 under the heading "Summary of the Allowance and Provision for Credit Losses."

Loans are placed on nonaccrual status either due to the delinquency status of principal and/or interest or a judgment by Management that the full repayment of principal and interest is unlikely. Unless already placed on nonaccrual status, loans secured by home equity lines of credit are put on nonaccrual status when 120 days past due and residential real estate loans are put on nonaccrual status when 150 days past due. Commercial and commercial real estate loans are evaluated on a loan-by-loan basis and are placed on nonaccrual status when 90 days past due if the full collection of principal and interest is uncertain. Under the Uniform Retail Credit Classification and Account Management Policy established by banking regulators, fixed-maturity consumer loans not secured by real estate must generally be charged-off no later than when 120 days past due. Loans secured with non-real estate collateral in the process of collection are charged-down to the value of the collateral, less cost to sell.  Arrow had no material commitments to lend additional funds on outstanding nonaccrual loans at December 31, 2025.  Loans past due 90 days or more and still accruing interest are those loans which were contractually past due 90 days or more but because of expected repayments, were still accruing interest.

The balance of loans 30-89 days past due and still accruing interest totaled $28.9 million at December 31, 2025 and represented 0.84% of loans outstanding at that date, as compared to approximately $20.5 million, or 0.60% of loans outstanding at December 31, 2024. These non-current loans at December 31, 2025 were composed of approximately $21.0 million of consumer loans (principally indirect automobile loans), $4.2 million of residential real estate loans and $3.7 million of commercial and commercial real estate loans.

The method for measuring all other loans is described in detail in Note 2. Summary of Significant Accounting Policies, and Note 5. Loans, to the Consolidated Financial Statements. Note 5. Loans, to the Consolidated Financial Statements also contains detailed information on modified loans and impaired loans.

2. Potential Problem Loans

On at least a quarterly basis, the internal credit quality rating is re-evaluated for commercial loans that are either past due or fully performing but exhibit certain characteristics that could reflect potential weaknesses.  Loans are placed on nonaccrual

36

status when the likely amount of future principal and interest payments are expected to be less than the contractual amounts, even if such loans are not past due.

Periodically, Arrow reviews the loan portfolio for evidence of potential problem loans.  Potential problem loans are loans that are currently performing in accordance with contractual terms, but where known information about possible credit problems of the borrower may jeopardize loan repayment and result in a non-performing loan.  In the credit monitoring program, Arrow treats loans that are classified as substandard but continue to accrue interest as potential problem loans.  At December 31, 2025, Arrow identified 33 commercial loans totaling $25.5 million as potential problem loans.  At December 31, 2024, Arrow identified 33 commercial loans totaling $21.0 million as potential problem loans.  For these loans, although positive factors such as payment history, value of supporting collateral, and/or personal or government guarantees led Arrow to conclude that accounting for them as non-performing at year-end was not warranted, other factors, specifically, certain risk factors related to the loan or the borrower justified concerns that they may become nonperforming at some point in the future.

3. Foreign Loans

None

4. Loan Concentrations

The loan portfolio is well diversified.  There are no concentrations of credit that exceed 10% of the portfolio, other than the general categories reported in the preceding Section C.II.a. of this Item 7, beginning on page 35.  For further discussion, see Note 1. Risks and Uncertainties, to the Consolidated Financial Statements.

5. Other Real Estate Owned and Repossessed Assets

Other real estate owned ("OREO") primarily consists of real property acquired in foreclosure.  When held, OREO is carried at fair value less estimated cost to sell. Arrow establishes allowances for OREO losses, which are determined and monitored on a property-by-property basis and reflect the ongoing estimate of the property's estimated fair value less costs to sell. All Repossessed Assets for each of the years in the table below consist of motor vehicles.

Distribution of OREO and Repossessed Assets (Dollars In Thousands)December 31,
202520242023
Other Real Estate Owned76
Repossessed Assets280382312
Total OREO and Repossessed Assets$280$458$312

The following table summarizes changes in the net carrying amount of OREO and the number of properties for each of the years presented.

Schedule of Changes in OREO (Dollars In Thousands)202520242023
Balance at Beginning of Year$76$$
Properties Acquired Through Foreclosure76182
Gain on Sale/Adjustment to Fair Value of OREO properties5
Sales(76)(187)
Balance at End of Year$$76$
Number of Properties, Beginning of Year2
Properties Acquired During the Year21
Properties Sold During the Year(2)(1)
Number of Properties, End of Year2

III. SUMMARY OF CREDIT LOSS EXPERIENCE

The CECL approach requires an estimate of the credit losses expected over the life of a loan (or pool of loans). The allowance for credit losses is a valuation account that is deducted from, or added to, the loans’ amortized cost basis to reflect the net, lifetime amount expected to be collected on the loans. Loan losses are charged off against the allowance when Arrow believes a loan balance is confirmed to be uncollectible. Expected recoveries do not exceed the aggregate of amounts previously charged off and expected to be charged off.

Management estimates the allowance using relevant available information from internal and external sources related to past events, current conditions, and a reasonable and supportable economic forecast. Historical credit loss experience provides the basis for the estimation of expected credit losses. Arrow's historical loss experience was supplemented with peer information when there was insufficient loss data for Arrow. Peer selection was based on a review of institutions with comparable loss experience as well as loan yield, bank size, portfolio concentration and geography. Adjustments to historical loss information are made for differences in current loan-specific risk characteristics such as differences in credit concentrations, delinquency level, collateral values and underwriting standards as well as changes in economic conditions or other relevant factors. Management judgment is required at each point in the measurement process.

37

The analysis of the method employed for determining the amount of the credit loss provision is explained in detail in Notes 2, Summary of Significant Accounting Policies, and 5, Loans, to the Consolidated Financial Statements.

Arrow's allowance for credit losses was $34.3 million at December 31, 2025, which represented 0.99% of loans outstanding, unchanged from 0.99% at year-end 2024.

SUMMARY OF THE ALLOWANCE AND PROVISION FOR CREDIT LOSSES

(Dollars In Thousands) (Loans, Net of Unearned Income)

Years-Ended December 31,20252024
Year-End Loans$3,453,093$3,394,541
Average Loans3,422,7373,300,346
Year-End Assets4,445,8624,306,348
Nonperforming Assets, at Period-End:
Nonaccrual Loans:
Commercial Loans168102
Commercial Real Estate14,902
Consumer Loans1,8792,241
Residential Real Estate Loans4,3683,376
Total Nonaccrual Loans6,41520,621
Loans Past Due 90 or More Days and
Still Accruing Interest2,040398
Total Nonperforming Loans8,45521,019
Repossessed Assets280382
Other Real Estate Owned76
Total Nonperforming Assets8,73521,477
Allowance for Credit Losses:
Balance at Beginning of Period$33,598$31,265
Loans Charged-off:
Commercial Loans(9)
Commercial Real Estate(3,818)
Consumer Loans(5,685)(5,837)
Residential Real Estate Loans(51)(49)
Total Loans Charged-off(9,554)(5,895)
Recoveries of Loans Previously Charged-off:
Commercial Loans
Commercial Real Estate76
Consumer Loans2,9283,048
Residential Real Estate Loans
Total Recoveries of Loans Previously Charged-off3,0043,048
Net Loans Charged-off(6,550)(2,847)
Provision for Credit Losses
Charged to Expense7,2745,180
Balance at End of Year$34,322$33,598
Asset Quality Ratios:
Net Charge-offs to Average Loans:
Commercial Loans%%
Commercial Real Estate0.11%%
Consumer Loans0.08%0.08%
Residential Real Estate Loans%%
Total0.19%0.09%
Provision for Credit Losses to Average Loans0.21%0.16%
Allowance for Credit Losses to Year-end Loans0.99%0.99%
Allowance for Credit Losses to Nonperforming Loans405.94%159.69%
Nonperforming Loans to Year-end Loans0.24%0.62%
Nonperforming Assets to Year-end Assets0.20%0.50%

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ALLOCATION OF THE ALLOWANCE FOR CREDIT LOSSES

(Dollars in Thousands)

20252024
Commercial Loans$2,954$1,925
Commercial Real Estate15,26014,507
Consumer Loans4,0903,882
Residential Real Estate Loans12,01813,284
Total$34,322$33,598

Arrow's allowance for credit losses was $34.3 million at December 31, 2025, which represented 0.99% of loans outstanding, unchanged from 0.99% at year-end 2024.

The overall change in the allowance from December 31, 2024 was primarily driven by net charge-offs of $6.6 million and net loan growth by $1.2 million, offset by model calculation, including mix and aging, which decreased the allowance by $537 thousand. The 2025 provision for credit losses was $7.3 million. Management's evaluation considers the allowance for credit losses for loans to be adequate as of December 31, 2025.

The percentage of loans in each loan category is presented in the table of loan types in the preceding section on page 35 of this Report.

IV. DEPOSITS

The following table sets forth the average balances of and average rates paid on deposits for the periods indicated.

AVERAGE DEPOSIT BALANCES

(Dollars In Thousands)

Years Ended
12/31/202512/31/2024
Average BalanceRateAverage BalanceRate
Demand Deposits$720,528%$705,863%
Interest-Bearing Checking Accounts846,2430.95%812,6340.92%
Savings Deposits1,522,0922.50%1,507,2272.84%
Time Deposits of $250,000 or More179,4533.79%176,8444.22%
Other Time Deposits629,7543.66%520,6584.03%
Total Deposits$3,898,0701.95%$3,723,2262.12%

Average total deposit balances increased by $174.8 million, or 4.7% in 2025. The change in composition of deposits was primarily the result of an additional brokered CDs and the migration from low to higher costing products.

Arrow used reciprocal deposits for a select group of municipalities to reduce the amount of investment securities required to be pledged as collateral for municipal deposits where municipal deposits in excess of the FDIC insurance coverage limits were transferred to other participating banks, divided into portions so as to qualify such transferred deposits for FDIC insurance coverage at each transferee bank. In return, reciprocal amounts are transferred to Arrow in equal amounts of deposits from the participant banks. Reciprocal deposits were $614.9 million and $648.5 million at December 31, 2025 and 2024, respectively. Municipal deposits were $787.1 million and $684.8 million at December 31, 2025 and 2024, respectively. Brokered CDs were $300 million and $270 million at December 31, 2025 and 2024, respectively.

Uninsured deposits represents the portion of deposit accounts that exceed FDIC insurance limits. Arrow calculates its uninsured deposit balances based on the same methodologies and assumptions used for regulatory reporting requirements. Estimated uninsured deposits as reported in the Call Report were $917.6 million at December 31, 2025, which includes intercompany account balances of $57.5 million, and collateralized deposits of $276.1 million. Estimated uninsured deposits as recorded in the Call Report were $861.4 million at December 31, 2024, which includes intercompany account balances of $67.9 million, and collateralized deposits of $280.6 million.

The cost of deposits decreased throughout 2025. While the Federal Funds rate was cut thrice in 2025, the timing and magnitude of future rate adjustments are unknown. Arrow believes it is well positioned for a variety of rate environments.

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The maturities of time deposits of $250,000 or more at December 31, 2025 are presented below.  (Dollars In Thousands)

Maturing in:
Under Three Months$56,644
Three to Six Months69,305
Six to Twelve Months25,092
Over 12 Months4,761
Total$155,802

V. SHORT-TERM BORROWINGS (Dollars in Thousands)

12/31/202512/31/2024
Overnight Advances from the FHLBNY, Federal Funds Purchased and Securities Sold Under Agreements to Repurchase:
Balance at December 31$$
Maximum Month-End Balance
Average Balance During the Year
Average Rate During the Yearn/an/a
Rate at December 31n/an/a

D. LIQUIDITY

The objective of effective liquidity management is to ensure that Arrow has the ability to raise cash when needed at a reasonable cost.  This includes the capability of meeting expected and unexpected obligations to Arrow's customers at any time. Given the uncertain nature of customer demands and the need to maximize earnings, Arrow must have available reasonably priced sources of funds, both on- and off-balance sheet, that can be accessed quickly in times of need. Arrow’s liquidity position should provide the Company with the necessary flexibility to address any unexpected near-term disruptions such as reduced cash flows from the investment and loan portfolio, unexpected deposit runoff, or increased loan originations.

Arrow's primary sources of available liquidity are overnight investments in federal funds sold, interest earning bank balances at the Federal Reserve Bank of New York, and cash flow from investment securities and loans.  Certain investment securities are categorized as available-for-sale at time of purchase based on their marketability and collateral value, as well as their yield and maturity. The securities available-for-sale portfolio was $495.9 million at year-end 2025, an increase of $32.8 million from the year-end 2024 level. Due to the potential for volatility in market values, Arrow may not always be able to sell securities on short notice at their carrying value, even to provide needed liquidity. Arrow also held interest earning cash balances at December 31, 2025 of $185.1 million compared to $127.1 million at December 31, 2024.

In addition to liquidity from cash, short-term investments, investment securities and loans, Arrow has supplemented available operating liquidity with additional off-balance sheet sources such as a federal funds lines of credit with correspondent banks and credit lines with the FHLBNY. The federal funds lines of credit are with two correspondent banks totaling $23 million which were not drawn on in 2025.

To support the borrowing relationship with the FHLBNY, Arrow has pledged collateral, including residential mortgage, home equity and commercial real estate loans. At December 31, 2025, Arrow had outstanding collateralized obligations with the FHLBNY of $4 million; as of that date, the unused borrowing capacity at the FHLBNY was approximately $723 million. Brokered deposits have also been identified as an available source of funding accessible in a relatively short time period. At December 31, 2025, there were $300 million in brokered CD deposits. In addition, Arrow Bank has established a borrowing facility with the Federal Reserve Bank of New York, pledging certain consumer loans as collateral for potential "discount window" advances, which are maintained for contingency liquidity purposes. At December 31, 2025, the amount available under this facility was approximately $708 million in the aggregate, and there were no advances then outstanding.

Arrow performs regular liquidity stress tests and tests of the contingent liquidity plan to ensure that an adequate amount of available funds can be generated to meet a wide variety of potential liquidity events. Additionally, Arrow continually monitors levels and composition of uninsured deposits. Uninsured deposit balances in excess of the FDIC insurance limit at December 31, 2025 and 2024, were less than 30% of the total deposit base.

Arrow measures and monitors liquidity both with and without the availability of borrowing arrangements. Based on the level of overnight investments, available liquidity from the investment securities portfolio, cash flows from the loan portfolio, the stable core deposit base and the significant borrowing capacity, Arrow believes that the available liquidity is sufficient to meet all reasonably likely events or occurrences. At December 31, 2025, Arrow's primary liquidity ratio was 10.7% of total assets, well in excess of the internal policy limit of 5%. Total primary liquidity was $477.8 million, comprised of unencumbered cash and securities.

Arrow did not experience any liquidity constraints in 2025 and did not experience any such constraints in recent prior years. Arrow has not at any time during such period been forced to pay above-market rates to obtain retail deposits or other funds from any source.

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E. CAPITAL RESOURCES AND DIVIDENDS

Important Regulatory Capital Standards: Dodd-Frank, enacted in 2010, directed U.S. bank regulators to promulgate revised bank organization capital standards. These Capital Rules are summarized in an earlier section of this Report, "Regulatory Capital Standards," beginning on page 8.

The table below sets forth the various capital ratios achieved by Arrow and Arrow Bank as of December 31, 2025, as determined under the bank regulatory capital standards in effect on that date, as well as the minimum levels for such capital ratios that bank holding companies and banks are required to maintain under the Capital Rules (not including the "capital conservation buffer"). As demonstrated in the table, all of Arrow's and the banks' capital ratios at year-end were well in excess of the minimum required levels for such ratios, as established by the regulators. (See Item 1, Section C, under "Regulatory Capital Standards" and Item 8, Note 19. Derivative Instruments and Hedging Activities to the Consolidated Financial Statements, for information regarding the "capital conservation buffer.") In addition, on December 31, 2025, Arrow Bank qualified as "well-capitalized", the highest capital classification category under the revised capital classification scheme recently established by the federal bank regulators, that was in effect on that date.

Capital Ratios:ArrowArrow BankMinimum Required Ratio
Tier 1 Leverage Ratio9.7%9.3%4.0%
Common Equity Tier 1 Capital Ratio13.0%13.1%4.5%
Tier 1 Risk-Based Capital Ratio13.6%13.1%6.0%
Total Risk-Based Capital Ratio14.8%14.3%8.0%

Stockholders' Equity at Year-end 2025: Total stockholders' equity was $431.9 million at December 31, 2025, an increase of $31.0 million, or 7.7%, from December 31, 2024. The net increase in total stockholders' equity during 2025 principally reflected the following factors: (i) $44.0 million of net income for the year, (ii) other comprehensive income of $14.4 million and (iii) $1.7 million of equity related to various stock-based compensation plans, reduced by (iv) cash dividends of $18.9 million and (v) repurchases of common stock of $10.2 million.

Trust Preferred Securities: In each of 2003 and 2004, Arrow issued $10 million of trust preferred securities (TRUPs) in a private placement. Under the Federal Reserve Board's regulatory capital rules then in effect, TRUPs proceeds typically qualified as Tier 1 capital for bank holding companies such as Arrow, but only in amounts up to 25% of Tier 1 capital, net of goodwill less any associated deferred tax liability. Under the Dodd-Frank Act, any trust preferred securities that Arrow might issue on or after the grandfathering date set forth in Dodd-Frank (May 19, 2010) would not qualify as Tier 1 capital under bank regulatory capital guidelines. For Arrow, TRUPs outstanding prior to the grandfathering cutoff date set forth in Dodd-Frank (May 19, 2010) would continue to qualify as Tier 1 capital until maturity or redemption, subject to limitations. Thus, Arrow's outstanding TRUPs continue to qualify as Tier 1 regulatory capital, subject to such limitations.

In 2020, Arrow entered into interest rate swap agreements to synthetically fix the variable rate interest payments associated with $20 million in outstanding subordinated trust securities. The effective fixed rate is approximately 3.43% until maturity. These agreements are designated as cash flow hedges.

Dividends: The source of funds for the payment of Arrow's cash dividends to shareholders consists primarily of dividends declared and paid to it by Arrow Bank, NA. In addition to legal and regulatory limitations on payments of dividends by Arrow (i.e., the need to maintain adequate regulatory capital), there are also legal and regulatory limitations applicable to the payment of dividends by a bank subsidiary to its parent bank holding company. As of December 31, 2025, under the statutory limitations in national banking law, the maximum amount that could have been paid by Arrow Bank, NA to Arrow, without special regulatory approval, was approximately $27.7 million. The ability of Arrow and Arrow Bank to pay dividends in the future is and will continue to be influenced by regulatory policies, capital guidelines and applicable laws.

See Part II, Item 5, "Market for the Registrant's Common Equity, Related Stockholder Matters and Issuer Purchases of Equity Securities" for a recent history of its cash dividend payments.

Stock Repurchase Program: On April 24, 2024, the Board authorized management, in its discretion, to repurchase from time to time, in the open market or in privately negotiated transactions, up to $5 million of Arrow common stock. In addition, on April 30, 2025, the Board authorized management, in its discretion, to repurchase from time to time, in the open market or in privately negotiated transactions, an additional $5 million of Arrow common stock.

In 2025, Arrow repurchased approximately $9.9 million (approximately 377 thousand shares of its common stock) under this authorization.

On July 23, 2025, the Board increased management's share repurchase authority by another $5 million.

From time to time, Arrow may establish a written trading plan in accordance with Rule 10b5-1 of the Exchange Act, pursuant to which it may repurchase shares of its common stock. Repurchases may be made by Arrow, at times and in amounts as it deems appropriate, and may be made through open market transactions in compliance with Rule 10b-18 of the Exchange Act, subject to market conditions, applicable legal requirements, and other factors.

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In addition, a de minimis portion of Arrow's common stock was purchased during 2025 other than through its repurchase program, i.e., through purchases in the open market under the ESOP and the surrender or deemed surrender of Arrow common stock to Arrow in connection with employees' stock-for-stock exercises of compensatory stock options granted as equity incentives.

F. OFF-BALANCE SHEET ARRANGEMENTS

In the normal course of operations, Arrow may engage in a variety of financial transactions or arrangements, including derivative transactions or arrangements, that in accordance with GAAP are not recorded in the financial statements, or are recorded in amounts that differ from the notional amounts. These transactions or arrangements involve, to varying degrees, elements of credit, interest rate, and liquidity risk. Such transactions or arrangements may be used by Arrow or Arrow's customers for general corporate purposes, such as managing credit, interest rate, or liquidity risk or to optimize capital, or may be used by Arrow or Arrow's customers to manage funding needs. See Note 19. Derivative Instruments and Hedging Activities to the Consolidated Financial Statements for a detailed discussion derivative transactions.

The Company makes contractual commitments to extend credit, which include unused lines of credit, which are subject to the Company’s credit approval and monitoring procedures. At December 31, 2025 and 2024, commitments to extend credit in the form of loans, including unused lines of credit, amounted to $462.9 million and $449.5 million, respectively. In the opinion of management, there are no material commitments to extend credit, including unused lines of credit that represent unusual risks. All commitments to extend credit in the form of loans, including unused lines of credit, expire within one year.

G. RECENTLY ISSUED ACCOUNTING STANDARDS

See Note 2. Summary of Significant Accounting Policies to the Consolidated Financial Statements for a detailed discussion of new accounting pronouncements.

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MD&A history

Prior-year 10-K MD&A spans are extracted from SEC filings with the same bounded parser used for the latest filing. The latest 10-K appears above; prior years are below.

FY 2024 10-K MD&A

SEC filing source: 0000717538-25-000023.

Extracted structurally from real Item 7 body heading to real Item 7A/8 boundary. Confidence: high. Filing date: 2025-03-14. Report date: 2024-12-31.

Item 7. Management's Discussion and Analysis of Financial Condition and Results of Operations

Column 1Column 2Column 3Column 4Column 5Column 6Column 7Column 8Column 9Column 10
Quarter Ended12/31/20249/30/20246/30/20243/31/202412/31/2023

Selected Twelve-Month Information

Dollars in thousands, except per share amounts

2022 share and per share amounts have been restated for the September 2023 3% stock dividend

202420232022
Net Income$29,709$30,075$48,799
Transactions Recorded in Net Income (Net of Tax):
Net Changes in Fair Value of Equity Investments95(67)315
Period End Shares Outstanding116,74316,94217,048
Basic Average Shares Outstanding116,73917,03717,008
Diluted Average Shares Outstanding116,74517,03717,059
Basic Earnings Per Share1$1.77$1.77$2.86
Diluted Earnings Per Share11.771.772.86
Cash Dividends Per Share11.091.060.99
Average Assets4,266,7214,084,5194,047,480
Average Equity384,858362,781360,095
Return on Average Assets0.70%0.74%1.21%
Return on Average Equity7.72%8.29%13.55%
Average Earning Assets$4,102,954$3,948,708$3,902,077
Average Interest-Bearing Liabilities3,126,4952,903,9252,834,266
Interest Income194,993162,564129,651
Interest Income, Tax-Equivalent*195,638163,328130,737
Interest Expense83,26157,73211,308
Net Interest Income111,732104,832118,343
Net Interest Income, Tax-Equivalent*112,377105,596119,429
Net Interest Margin2.72%2.65%3.03%
Net Interest Margin, Tax-Equivalent*2.74%2.67%3.06%
Efficiency Ratio Calculation*4
Noninterest Expense$97,268$93,048$81,530
Less: Intangible Asset Amortization248176193
Net Noninterest Expense97,02092,87281,337
Net Interest Income, Tax-Equivalent112,377105,596119,429
Noninterest Income28,07429,11730,898
Less: Net (Loss) Gain on Securities(2,907)(92)427
Net Gross Income, Adjusted$143,358$134,805$149,900
Efficiency Ratio*67.68%68.89%54.26%
Period-End Capital Information:
Tier 1 Leverage Ratio9.60%9.84%9.80%
Total Stockholders’ Equity (i.e. Book Value)$400,901$379,772$353,538
Book Value per Share23.9422.4220.74
Intangible Assets25,84722,98323,373
Tangible Book Value per Share 222.4021.0619.37
Asset Quality Information:
Net Loans Charged-off as a Percentage of Average Loans0.09%0.07%0.08%
Provision for Credit Losses as a Percentage of Average Loans0.16%0.11%0.17%
Allowance for Credit Losses as a Percentage of Period-End Loans0.99%0.97%1.00%
Allowance for Credit Losses as a Percentage of Nonperforming Loans159.69%147.82%249.95%
Nonperforming Loans as a Percentage of Period-End Loans0.62%0.66%0.40%
Nonperforming Assets as a Percentage of Total Assets0.50%0.51%0.32%

*See "Use of Non-GAAP Financial Measures" on page 4.

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Arrow Financial Corporation

Reconciliation of Non-GAAP Financial Information

(Dollars In Thousands, Except Per Share Amounts)

Footnotes:
1.2022 share and per share data have been restated for the September 26, 2023, 3% stock dividend.
2.Non-GAAP Financial Measure Reconciliation: Financial Institutions often use the "efficiency ratio", a non-GAAP ratio, as a measure of expense control. Arrow believes the efficiency ratio provides investors with information that is useful in understanding its financial performance. Arrow defines efficiency ratio as the ratio of noninterest expense to net gross income (which equals tax-equivalent net interest income plus noninterest income, as adjusted).

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CRITICAL ACCOUNTING POLICIES

The significant accounting policies, as described in Note 2 - Summary of Significant Accounting Policies to the Consolidated Financial Statements are essential in understanding the Management Discussion and Analysis. Many of the significant accounting policies require complex judgments to estimate the values of assets and liabilities. Arrow has procedures and processes in place to facilitate making these judgments. The more judgmental estimates are summarized in the following discussion. In many cases, there are numerous alternative judgments that could be used in the process of determining the inputs to the models. Where alternatives exist, Arrow has used the factors that are believed to represent the most reasonable value in developing the inputs. Actual performance that differs from estimates of the key variables could impact the results of operations.

Allowance for credit losses: The allowance for credit losses consists of the allowance for credit losses and the allowance for losses on unfunded commitments. Arrow adopted on January 1, 2021, Accounting Standards Updates (‘‘ASU’’) 2016-13, Financial Instruments - Credit Losses (Topic 326): Measurement of Credit Losses on Financial Instruments (‘‘CECL’’) and its related amendments. The CECL approach requires an estimate of the credit losses expected over the life of an exposure (or pool of exposures). The estimate of expected credit losses under the CECL approach is based on relevant information about past events, current conditions, and reasonable and supportable forecasts that affect the collectability of the reported amounts. Historical loss experience is generally the starting point for estimating expected credit losses. Arrow then considers whether the historical loss experience should be adjusted for asset-specific risk characteristics or current conditions at the reporting date that did not exist over the period from which historical experience was used. Finally, Arrow considers forecasts about future economic conditions that are reasonable and supportable. The allowance for losses on unfunded commitments represents the expected credit losses on off-balance sheet commitments such as unfunded commitments to extend credit and standby letters of credit. However, a liability is not recognized for commitments unconditionally cancellable by Arrow. The allowance for losses on unfunded commitments is determined by estimating future draws and applying the expected loss rates on those draws. Arrow considers the accounting policy relating to the allowance for credit losses to be a critical accounting estimate given the uncertainty in evaluating the level of the allowance required to cover Arrow's estimate of all expected credit losses over the expected contractual life of our loan portfolio. Determining the appropriateness of the allowance is complex and requires judgment by management about the effect of matters that are inherently uncertain. Subsequent evaluations of the then-existing loan portfolio, in light of the factors then prevailing, may result in significant changes in the allowance for credit losses in those future periods. While management’s current evaluation of the allowance for credit losses indicates that the allowance is appropriate at this time, the allowance may need to be adjusted in the future due to changes in conditions or assumptions. The impact of utilizing the CECL approach to calculate the reserve for credit losses will be significantly influenced by the composition, characteristics and quality of our loan portfolio, as well as the prevailing economic conditions and forecasts utilized. Material changes to these and other relevant factors may result in greater volatility to the reserve for credit losses, and therefore, greater volatility to our reported earnings. Arrow's policy on the allowance for credit losses is disclosed in Note 2 to the consolidated financial statements of this Form 10-K.

A. OVERVIEW

The following discussion and analysis focuses on and reviews Arrow's results of operations for each of the years in the three-year period ended December 31, 2024 and the financial condition as of December 31, 2024 and 2023.  The discussion below should be read in conjunction with the selected quarterly and annual information set forth above and the Consolidated Financial Statements and other financial data presented elsewhere in this Report.  When necessary, prior-year financial information has been reclassified to conform to the current-year presentation.

Summary of 2024 Financial Results: Net income for 2024 was $29.7 million, down from $30.1 million for 2023.

Diluted earnings per share (EPS) was $1.77 for 2024, unchanged from 2023. ROE and ROA were 7.72% and 0.70%, respectively, as compared to 8.29% and 0.74%, respectively, for 2023.

Net interest income for the year ended December 31, 2024 was $111.7 million, an increase of $6.9 million, or 6.6%, from the prior year. Compared to the prior year, the increase was primarily due to interest income outpacing growth in interest expense. Interest and fees on loans were $171.3 million for the year ended December 31, 2024, an increase of 20.6% from $142.0 million for the year ended December 31, 2023. The increase was primarily driven by loan growth and higher loan rates. Interest expense for the year ended December 31, 2024 was $83.3 million. This represents an increase of $25.5 million, or 44.2%, from $57.7 million in interest expense for the prior-year period. The increase in interest expense was driven primarily by higher deposit rates and changes in deposit composition.

Net interest margin was 2.72% (2.74% FTE1) for the year ended December 31, 2024, as compared to 2.65% (2.67% FTE) for the year ended December 31, 2023.

For the year ended December 31, 2024, the provision for credit losses was $5.2 million, compared to $3.4 million in the prior year. The key drivers for the provision for credit losses in 2024 were loan growth, charge-offs, and changes to the portfolio mix/age due to fourth-quarter commercial loan growth, partially offset by changes to the economic forecast factors embedded in the credit loss allowance model, as well as qualitative factors relating to local and Arrow-specific conditions.

Non-interest expense for the year ended December 31, 2024 increased by $4.2 million, or 4.5%, to $97.3 million, as compared to $93.0 million in 2023. The largest component of non-interest expense is salaries and benefits paid to our employees, which totaled $52.7 million in 2024 and increased $5.0 million, or 10.6%, from the prior year. The increase was related to headcount increases to support additional control and compliance initiatives and our growing organization. Salaries and benefits were also impacted by inflation-driven wage increases and rising benefit costs.

1 FTE net interest margin is a non-GAAP measure. See reconciliation on Note 3 to the Selected Quarterly Information.

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The provision for income taxes for 2024 was $7.6 million, compared to $7.4 million for 2023. The effective income tax rates for 2024 and 2023 were 20.5% and 19.8%, respectively. The increase in the effective tax rate was primarily the result of reduced tax exempt income in 2024.

Total assets were $4.3 billion at December 31, 2024, an increase of $136.5 million, or 3.3%, compared to December 31, 2023. The increase over the prior year was primarily driven by loan growth.

Total investments were $570.8 million at December 31, 2024, a decrease of $65.4 million, or 10.3%, compared to December 31, 2023. The decrease was driven primarily by paydowns and maturities, the proceeds of which were primarily used to fund loan growth in 2024. The minor repositioning of the investment portfolio in the fourth quarter did not materially impact the overall investment balance. There were no credit quality issues identified related to the investment portfolio.

On December 20, 2024, Arrow sold approximately $75 million of lower-yielding available-for-sale investments with an average book yield of approximately 0.6% and weighted average remaining life of 1.3 years, recognizing a pre-tax loss on the sale of approximately $3.0 million. Proceeds from the sale have been redeployed into higher-yielding available-for-sale investments with an average book yield of approximately 4.4% and weighted average remaining life of 4.5 years. The expected earn-back period of these investment transactions is approximately 1.1 years. Based on current market interest rates, the transaction is expected to improve Arrow's net interest income by approximately $2.7 million for 2025 and beyond, due to increased duration within the portfolio. Year end regulatory capital ratios were not materially impacted as the new investments carry a lower risk weighting than the securities that were sold. Year-end tangible common equity and tangible book value were not impacted.

At December 31, 2024, total loan balances reached $3.4 billion. Loan growth for the fourth quarter was $59 million2. Loan growth for the year was $185 million3 or 5.8%. Loan growth was spread across all loan products.

The allowance for credit losses was $33.6 million at December 31, 2024, an increase of $2.3 million from December 31, 2023. The allowance for credit losses at year-end 2024 represented 0.99% of loans outstanding, an increase from 0.97% at year-end 2023. Asset quality remained solid at December 31, 2024. Net loan charge-offs, expressed as an annualized percentage of average loans outstanding, were 0.09% for the year ended December 31, 2024, as compared to 0.07% for the prior year. Nonperforming assets of $21.5 million at December 31, 2024, represented 0.50% of period-end assets, compared to $21.5 million or 0.51% at December 31, 2023.

At December 31, 2024, total deposit balances were $3.8 billion, an increase of $140.4 million, or 3.8%, from the prior-year level. Non-municipal deposits, excluding brokered CDs, decreased by $57.6 million and municipal deposits decreased by $12.2 million, each as compared to December 31, 2023. Non-interest bearing deposits decreased by $55.4 million, or 7.3%, during 2024, and represented 18.4% of total deposits at year-end, as compared to the prior-year level of 20.6%. At December 31, 2024, total time deposits, excluding brokered CDs, increased $36.0 million from the prior-year level. The change in composition of deposits was primarily due to pressure from competitive rate pricing and the migration from low to higher costing products.

Total borrowings were $8.6 million at December 31, 2024, a decrease of $17.9 million, or 67.5%, compared to December 31, 2023.

Total shareholders’ equity was $400.9 million at December 31, 2024, an increase of $21.1 million, or 5.6%, from December 31, 2023. Arrow's regulatory capital ratios remained strong in 2024. At December 31, 2024, Arrow's Common Equity Tier 1 Capital Ratio was 12.71% and the Total Risk-Based Capital Ratio was 14.47%. The capital ratios of Arrow and Arrow Bank continued to significantly exceed the “well capitalized” regulatory standards.

The changes in net income, net interest income and net interest margin between the current and prior year are discussed in detail under the heading "Results of Operations," beginning on page 27.

Regulatory Capital and Stockholders' Equity: As of December 31, 2024, Arrow continued to exceed all required minimum capital ratios under the current bank regulatory capital rules as implemented under Dodd-Frank (the "Capital Rules") at both the holding company and bank levels.  At that date, both Arrow, as well as Arrow Bank, continued to qualify as "well-capitalized" under the capital classification guidelines as defined by the Capital Rules.  Because of continued profitability and strong asset quality, the regulatory capital levels throughout recent years have consistently remained well in excess of the various required regulatory minimums in effect.

Total stockholders' equity was $400.9 million at December 31, 2024, an increase of $21.1 million, or 5.6%, from December 31, 2023. The components of the change in stockholders' equity since year-end 2023 are presented in the Consolidated Statement of Changes in Stockholders' Equity on page 50. Total book value per share increased by 6.8% over the prior year level. The net increase in total stockholders' equity during 2024 principally reflected the following factors: (i) $29.7 million of net income for the year, (ii) other comprehensive income of $15.0 million and (iii) $1.5 million of equity related to various stock-based compensation plans, reduced by (iv) cash dividends of $18.3 million and (v) repurchases of common stock of $6.8 million. As of December 31, 2024, Arrow's closing stock price was $28.71, resulting in a trading multiple of 1.28 to Arrow's tangible book value. The Board of Directors declared and Arrow paid a cash dividend of $0.27 per share for the first three quarters of 2024, a cash dividend of $0.28 per share for the fourth quarter of 2024, and a $0.28 per share cash dividend for the first quarter of 2025.

Loan quality: Nonperforming loans were $21.0 million at December 31, 2024, a decrease of $0.1 million, or 0.5%, from year-end 2023. The ratio of nonperforming loans to period-end loans at December 31, 2024 was 0.62%, a decrease from 0.66% at December 31, 2023. Nonperforming loans are in various stages of work-out activities including, but not limited to, ongoing negotiations with the borrowers, borrowers looking to refinance with other lenders, potential foreclosures, as well as periodic

2 Excludes both $2.2 million fair value hedge adjustment at December 31, 2024 and $6.5 million fair value hedge adjustment at September 30, 2024

3 Excludes both $2.2 million fair value hedge adjustment at December 31, 2024 and $5.8 million fair value hedge adjustment at December 31, 2023.

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updates to appraisals and cash flow analyses generated by the underlying collateral. Any future developments related to such activities may have a potential impact on financial results, however, the impact cannot be determined at this time.

Loans charged-off (net of recoveries) against the allowance for credit losses was $2.8 million for 2024, an increase of $779 thousand from 2023. The ratio of net charge-offs to average loans was 0.09% for 2024 and 0.07% for 2023. At December 31, 2024, the allowance for credit losses was $33.6 million, representing 0.99% of total loans, an increase of 2 basis points from the December 31, 2023 ratio.

Loans: As of December 31, 2024, total loans grew $181.6 million, or 5.7%, as compared to the balance at December 31, 2023.

◦    Commercial and Commercial Real Estate Loans: Combined, these loans comprised 28.1% of the total loan portfolio at period-end. Commercial loans are extended to businesses primarily located in Arrow's regional market area. There are no commercial real estate loans in major metropolitan areas. In addition, only approximately 2% of the total loan portfolio is comprised of office related property. Retail loans were approximately 3% of the total loan portfolio and hotels and motels were approximately 4% of the total loan portfolio. Overall, Arrow has minimal exposure to highly sensitive areas where large commercial and retail vacancies exist. Commercial property values in Arrow's region have largely remained stable. Appraisals on nonperforming and watched CRE loan properties are updated as deemed necessary, usually when the loan is downgraded or when there has been significant market deterioration since the last appraisal.

◦    Consumer Loans: These loans (primarily automobile loans) comprised approximately 33.0% of the total loan portfolio at period-end. Consumer automobile loans at December 31, 2024, were $1.1 billion, or 99.6% of this portfolio segment. The vast majority of automobile loans are initiated through the purchase of vehicles by consumers with automobile dealers. Inflation and an elevated rate environment may limit the potential growth in this category.

◦    Residential Real Estate Loans: These loans, including home equity loans, made up 38.9% of the total loan portfolio at period-end. Demand for residential real estate has continued to remain strong. Arrow originated nearly all of the residential real estate loans currently held in the loan portfolio and applies conservative underwriting standards. Arrow has historically sold a portion of the residential real estate mortgage originations into the secondary market. The ratio of the sales of originations to total originations tends to fluctuate from period to period based on market conditions and other factors. The rate at which mortgage loan originations are sold in future periods will depend on various circumstances, including prevailing mortgage rates, other lending opportunities, capital and liquidity needs, and the availability of a market for such transactions.

Liquidity and access to credit markets: Arrow did not experience any liquidity issues in recent years or in 2024. Arrow’s liquidity position provides the Company with the necessary flexibility to address any unexpected near-term disruptions.  Interest-bearing cash balances at December 31, 2024 were $127.1 million which represents a significant increase as compared to $105.8 million at December 31, 2023. Deposit balances of Arrow Bank are Arrow's primary funding source. Additionally, contingent lines of credit are also available. Arrow has collateralized lines of credit established and available through the FHLBNY and FRB, totaling $1.2 billion. The terms of Arrow's lines of credit have not changed significantly in recent periods (see the general liquidity discussion on page 39). Arrow has principally relied on asset-based liquidity (i.e., funds in overnight investments and cash flow from maturing investments and loans) with liability-based liquidity as a secondary source of funds (the main liability-based sources are an overnight borrowing arrangement with correspondent banks, an arrangement for overnight borrowing and term credit advances from the FHLBNY, and an additional arrangement for short-term advances at the Federal Reserve Bank discount window. Regular liquidity stress tests and tests of the contingent liquidity plan are performed to ensure that an adequate amount of available funds can be generated to meet a wide variety of potential liquidity crises.

Visa Class B Common Stock: In the fourth quarter of 2023, Arrow Bank, formerly GFNB, sold all 27,771 shares of Visa Class B common stock it previously held for a pre-tax gain of $9.3 million. The gain was used to offset a pre-tax loss of $9.2 million related to the sale of securities with a amortized cost basis of approximately $110 million. The sale of securities was driven by the strategic decision to reposition the investment portfolio to higher yielding investments producing an improved interest income run-rate.

Branch Acquisition: On August 2, 2024 Arrow Bank, formerly GFNB, completed the previously announced acquisition of the Whitehall Branch from Berkshire Bank, a subsidiary of Berkshire Hills Bancorp, Inc. The acquisition includes the branch premises and substantially all of the personal property and equipment used in the operation of the Whitehall Branch. All employees associated with the Whitehall Branch were offered employment with Arrow Bank. See footnote 23 for additional details of the acquisition.

Subsidiary Bank Unification: On December 31, 2024, Arrow merged its two subsidiary banks, GFNB and SNB, into one bank, with GFNB as the survivor, and renamed the unified institution Arrow Bank. The Unification is expected to create long term operational efficiencies, unify branding and enhance Arrow's ability to pursue its strategic growth objectives.

A&B Acquisition: On July 1, 2024, Arrow's subsidiary, Upstate Agency, LLC, expanded its insurance business with the strategic acquisition of the assets of A&B Agency, Inc.

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B. RESULTS OF OPERATIONS

The following analysis of net interest income, the provision for credit losses, noninterest income, noninterest expense and income taxes, highlights the factors that had the greatest impact on the results of operations for December 31, 2024 and the prior two years. For a comparison of the years ended December 31, 2022 and 2023, see Part II. Item 7, Management’s Discussion and Analysis of Financial Condition and Results of Operations, in our Annual Report on Form 10-K for the year ended December 31, 2023.

I. NET INTEREST INCOME

Net interest income represents the difference between interest, dividends and fees earned on loans, securities and other earning assets and interest paid on deposits and other sources of funds.  Changes in net interest income result from changes in the level and mix of earning assets and sources of funds (volume) and changes in the yields earned and interest rates paid (rate). Net interest margin is the ratio of net interest income to average earning assets.  Net interest income may also be described as the product of average earning assets and the net interest margin.

CHANGE IN NET INTEREST INCOME

(Dollars In Thousands) (GAAP Basis)

Years Ended December 31,Change From Prior Year
2023 to 20242022 to 2023
202420232022Amount%Amount%
Interest and Dividend Income$194,993$162,564$129,651$32,42919.9%$32,91325.4%
Interest Expense83,26157,73211,30825,52944.2%46,424410.5%
Net Interest Income$111,732$104,832$118,343$6,9006.6%$(13,511)(11.4)%

Net interest income was $111.7 million in 2024, an increase of $6.9 million, or 6.6%, from $104.8 million in 2023.  This is in comparison with a decrease of $13.5 million, or 11.4%, from 2022 to 2023.  Factors contributing to year-to-year changes in net interest income over the three-year period are discussed in the following portions of this Section B.I.

The following tables reflect the components of net interest income for the years ended December 31, 2024, 2023 and 2022: (i) average balances of assets, liabilities and stockholders' equity, (ii) interest and dividend income earned on earning assets and interest expense incurred on interest-bearing liabilities, (iii) average yields on earning assets and average rates paid on interest-bearing liabilities, (iv) the net interest spread (average yield less average cost) and (v) the net interest margin (yield) on earning assets. The yield on securities available-for-sale is based on the amortized cost of the securities. Nonaccrual loans are included in average loans.

Average Consolidated Balance Sheets and Net Interest Income Analysis

(GAAP basis)

(Dollars in Thousands)

Years Ended December 31:202420232022
InterestRateInterestRateInterestRate
AverageIncome/Earned/AverageIncome/Earned/AverageIncome/Earned/
BalanceExpensePaidBalanceExpensePaidBalanceExpensePaid
Interest-Bearing Deposits at Banks$181,618$9,6155.29%$109,9065,8315.31%252,8353,1001.23%
Investment Securities:
Fully Taxable515,79411,5792.24%622,57511,7641.89%648,54010,3571.60%
Exempt from Federal Taxes105,1962,4572.34%141,9662,9532.08%173,1843,2121.85%
Loans3,300,346171,3425.19%3,074,261142,0164.62%2,827,518112,9824.00%
Total Earning Assets4,102,954194,9934.75%3,948,708162,5644.12%3,902,077129,6513.32%
Allowance for Credit Losses(31,387)(30,799)(27,954)
Cash and Due From Banks30,57730,64030,462
Other Assets164,577135,970142,895
Total Assets$4,266,721$4,084,519$4,047,480

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Deposits:
Interest-Bearing Checking Accounts$812,6347,4420.92%$855,9313,6630.43%1,038,7519730.09%
Savings Deposits1,507,22742,8502.84%1,498,74934,3432.29%1,549,2787,8790.51%
Time Deposits of $250,000 Or More176,8447,4604.22%137,9744,9663.60%55,6903690.66%
Other Time Deposits520,65820,9974.03%241,2187,1272.95%132,5416040.46%
Total Interest-Bearing Deposits3,017,36378,7492.61%2,733,87250,0991.83%2,776,2609,8250.35%
Short-Term Borrowings84,1063,6374.32%144,9716,7564.66%32,8746051.84%
FHLBNY Term Advances and Other Long-Term Debt20,0006863.43%20,0006863.43%20,0006853.43%
Finance Leases5,0261893.76%5,0821913.76%5,1321933.76%
Total Interest- Bearing Liabilities3,126,49583,2612.66%2,903,92557,7321.99%2,834,26611,3080.40%
Demand Deposits705,863772,889815,218
Other Liabilities49,50544,92437,901
Total Liabilities3,881,8633,721,7383,687,385
Stockholders’ Equity384,858362,781360,095
Total Liabilities and Stockholders’ Equity$4,266,721$4,084,519$4,047,480
Net Interest Income$111,732$104,832$118,343
Net Interest Spread2.09%2.13%2.92%
Net Interest Margin2.72%2.65%3.03%

Changes between periods are attributed to movement in either the average daily balances or average rates for both earning assets and interest-bearing liabilities.  Changes attributable to both volume and rate have been allocated proportionately between the categories.

Net Interest Income Rate and Volume Analysis

(Dollars in Thousands) (GAAP basis)

2024 Compared to 2023 Change in Net Interest Income Due to:2023 Compared to 2022 Change in Net Interest Income Due to:
Interest and Dividend Income:VolumeRateTotalVolumeRateTotal
Interest-Bearing Bank Balances$3,805$(21)$3,784$(1,752)$4,483$2,731
Investment Securities:
Fully Taxable(1,990)1,805(185)(398)1,8051,407
Exempt from Federal Taxes(770)274(496)(586)327(259)
Loans10,51418,81229,3269,97419,06029,034
Total Interest and Dividend Income11,55920,87032,4297,23825,67532,913
Interest Expense:
Deposits:
Interest-Bearing Checking Accounts(203)3,9823,779(220)2,9102,690
Savings Deposits2178,2908,507(214)26,67826,464
Time Deposits of $250,000 or More1,3981,0962,4945414,0564,597
Other Time Deposits8,2475,62313,8705176,0066,523
Total Deposits9,65918,99128,65062439,65040,274
Borrowings and Finance Leases(2,835)(286)(3,121)2,0624,0886,150
Total Interest Expense6,82418,70525,5292,68643,73846,424
Net Interest Income$4,735$2,165$6,900$4,552$(18,063)$(13,511)

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NET INTEREST MARGIN

YIELD ANALYSIS (GAAP Basis)December 31,
202420232022
Yield on Earning Assets4.75%4.12%3.32%
Cost of Interest-Bearing Liabilities2.66%1.99%0.40%
Net Interest Spread2.09%2.13%2.92%
Net Interest Margin2.72%2.65%3.03%

Arrow's earnings are derived predominantly from net interest income, which is interest income, net of interest expense. Changes in balance sheet composition, including interest-earning assets, deposits, and borrowings, combined with changes in market interest rates, impact net interest income. Net interest margin is net interest income divided by average interest-earning assets. Interest-earning assets and funding sources are managed, including non-interest and interest-bearing liabilities, in order to maximize this margin.

II. PROVISION FOR CREDIT LOSSES AND ALLOWANCE FOR CREDIT LOSSES

Arrow considers the accounting policy relating to the allowance for credit losses to be a critical accounting policy, given the uncertainty involved in evaluating the level of the allowance required to cover credit losses inherent in the loan portfolio, and the material effect that such judgments may have on the results of operations.  The provision for credit losses for 2024 was $5.2 million, compared to the $3.4 million provision for 2023. The analysis of the method employed for determining the amount of the credit loss provision is explained in detail in Notes 2, Summary of Significant Accounting Policies, and 5, Loans, to the Consolidated Financial Statements.

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SUMMARY OF THE ALLOWANCE AND PROVISION FOR CREDIT LOSSES

(Dollars In Thousands) (Loans, Net of Unearned Income)

Years-Ended December 31,20242023
Period-End Loans$3,394,541$3,212,908
Average Loans3,300,3463,074,261
Period-End Assets4,306,3484,169,868
Nonperforming Assets, at Period-End:
Nonaccrual Loans:
Commercial Loans10230
Commercial Real Estate14,90215,308
Consumer Loans2,2411,877
Residential Real Estate Loans3,3763,430
Total Nonaccrual Loans20,62120,645
Loans Past Due 90 or More Days and
Still Accruing Interest398452
Restructured2054
Total Nonperforming Loans21,03921,151
Repossessed Assets382312
Other Real Estate Owned76
Total Nonperforming Assets21,49721,463
Allowance for Credit Losses:
Balance at Beginning of Period$31,265$29,952
Loans Charged-off:
Commercial Loans(9)
Commercial Real Estate
Consumer Loans(5,837)(5,123)
Residential Real Estate Loans(49)(54)
Total Loans Charged-off(5,895)(5,177)
Recoveries of Loans Previously Charged-off:
Commercial Loans
Commercial Real Estate
Consumer Loans3,0483,109
Residential Real Estate Loans
Total Recoveries of Loans Previously Charged-off3,0483,109
Net Loans Charged-off(2,847)(2,068)
Provision for Credit Losses
Charged to Expense5,1803,381
Balance at End of Period$33,598$31,265
Asset Quality Ratios:
Net Charge-offs to Average Loans0.09%0.07%
Provision for Credit Losses to Average Loans0.16%0.11%
Allowance for Credit Losses to Period-end Loans0.99%0.97%
Allowance for Credit Losses to Nonperforming Loans159.69%147.82%
Nonperforming Loans to Period-end Loans0.62%0.66%
Nonperforming Assets to Period-end Assets0.50%0.51%

ALLOCATION OF THE ALLOWANCE FOR CREDIT LOSSES

(Dollars in Thousands)

20242023
Commercial Loans$1,925$1,958
Commercial Real Estate14,50715,521
Consumer Loans3,8822,566
Residential Real Estate Loans13,28411,220
Total$33,598$31,265

30

Arrow adopted CECL on January 1, 2021. The CECL approach requires an estimate of the credit losses expected over the life of a loan (or pool of loans). The allowance for credit losses is a valuation account that is deducted from, or added to, the loans’ amortized cost basis to reflect the net, lifetime amount expected to be collected on the loans. Loan losses are charged off against the allowance when Arrow believes a loan balance is confirmed to be uncollectible. Expected recoveries do not exceed the aggregate of amounts previously charged off and expected to be charged off.

Management estimates the allowance using relevant available information from internal and external sources related to past events, current conditions, and a reasonable and supportable economic forecast. Historical credit loss experience provides the basis for the estimation of expected credit losses. Arrow's historical loss experience was supplemented with peer information when there was insufficient loss data for Arrow. Peer selection was based on a review of institutions with comparable loss experience as well as loan yield, bank size, portfolio concentration and geography. Adjustments to historical loss information are made for differences in current loan-specific risk characteristics such as differences in credit concentrations, delinquency level, collateral values and underwriting standards as well as changes in economic conditions or other relevant factors. Management judgment is required at each point in the measurement process.

Portfolio segment is defined as the level at which an entity develops and documents a systematic methodology to determine its allowance for credit losses. Loans with similar risk characteristics are pooled. Portfolio segments for estimating loss based on type of borrower and collateral are as follows:

Commercial Loans

Commercial Real Estate Loans

Consumer Loans

Residential Loans

Further details related to loan portfolio segments are included in Note 5, Loans, to the Consolidated Financial Statements.

Historical credit loss experience for both Arrow and segment-specific peers provides the basis for the estimation of expected credit losses. Arrow utilizes regression analyses of peer data where observed credit losses and selected economic factors are utilized to determine suitable loss drivers for modeling lifetime probability of default (PD) rates. Arrow uses the discounted cash flow (DCF) method to estimate expected credit losses for the commercial, commercial real estate, and residential segments. For each of these loan segments, Arrow generates cash flow projections at the instrument level wherein payment expectations are adjusted for estimated prepayment speed, curtailments, time to recovery, PD, and segment-specific loss given default (LGD) risk factors. The modeling of expected prepayment speeds, curtailment rates, and time to recovery are based on historical internal data and adjusted, if necessary, based on the reasonable and supportable forecast of economic conditions.

For the loan segments utilizing the DCF method, (commercial, commercial real estate, and residential) Management utilizes externally developed economic forecasts of the following economic factors as loss drivers: national unemployment, gross domestic product and home price index (HPI). The economic forecast is applied over a reasonable and supportable forecast period. Arrow utilizes a six quarter reasonable and supportable forecast period with an eight quarter reversion to the historic mean on a straight-line basis.

The combination of adjustments for credit expectations (default and loss) and timing expectations (prepayment, curtailment, and time to recovery) produces an expected cash flow stream at the instrument level. Instrument effective yield is calculated, net of the impacts of prepayment assumptions, and the instrument expected cash flows are then discounted at that effective yield to produce an instrument-level net present value of expected cash flows (NPV). An allowance for credit loss is established for the difference between the instrument’s NPV and amortized cost basis. The contractual term excludes expected extensions, renewals, and modifications unless either of the following applies: Management has a reasonable expectation at the reporting date that a debt restructuring will be executed with an individual borrower or the extension or renewal options are included in the original or modified contract at the reporting date and are not unconditionally cancellable by Arrow.

Arrow uses the vintage analysis method to estimate expected credit losses for the consumer loan segment. The vintage method was selected since the loans within the consumer loan segment are homogeneous, not just by risk characteristic, but by loan structure. Under the vintage analysis method, a loss rate is calculated based on the quarterly net charge-offs to the outstanding loan balance for each vintage year over the lookback period. Once this periodic loss rate is calculated for each quarter in the lookback period, the periodic rates are averaged into the loss rate. The loss rate is then applied to the outstanding loan balances based on the loan's vintage year. Arrow maintains, over the life of the loan, the loss curve by vintage year. If estimated losses computed by the vintage method need to be adjusted based on current conditions and the reasonable and supportable economic forecast, these adjustments would be incorporated over a six quarter reasonable and supportable forecast period, reverting to historical losses using a straight-line method over an eight quarter period.

The vintage and DCF models also consider the need to qualitatively adjust expected loss estimates for information not already captured in the quantitative loss estimation process. Qualitative considerations include limitations inherent in the quantitative model; trends experienced in nonperforming and delinquent loans; changes in value of underlying collateral; changes in lending policies and procedures; nature and composition of loans; portfolio concentrations that may affect loss experience across one or more components or the portfolio; the experience, ability and depth of lending management and staff; Arrow's credit review system; and the effect of external factors such as competition, legal and regulatory requirements. These qualitative factor adjustments may increase or decrease Arrow's estimate of expected credit losses so that the allowance for credit loss is reflective of the estimate of lifetime losses that exist in the loan portfolio at the balance sheet date.

Arrow's allowance for credit losses was $33.6 million at December 31, 2024, which represented 0.99% of loans outstanding, an increase from 0.97% at year-end 2023.

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The overall change in the allowance from December 31, 2023 was primarily driven by the following factors: net loan growth contributed $2.0 million, model calculation, including mix and aging, increased the allowance by $297 thousand, and net charge-offs of $2.8 million. The 2024 provision for credit losses was $5.2 million. Management's evaluation considers the allowance for credit losses for loans to be appropriate as of December 31, 2024.

See Note 5, Loans, to the Consolidated Financial Statements for the complete methodology used to calculate the provision for credit losses.

III. NON-INTEREST INCOME

The majority of the non-interest income constitutes fee income from services, principally fees and commissions from fiduciary services, deposit account service charges, insurance commissions, net gains (losses) on securities transactions, net gains on sales of loans and other recurring fee income.

ANALYSIS OF NON-INTEREST INCOME

(Dollars In Thousands)

Years Ended December 31,Change From Prior Year
2023 to 20242022 to 2023
202420232022Amount%Amount%
Income from Fiduciary Activities$9,952$9,444$9,711$5085.4%$(267)(2.7)%
Fees for Other Services to Customers10,89210,79811,626940.9%(828)(7.1)%
Insurance Commissions7,1476,4986,46364910.0%350.5%
Net (Loss) Gain on Securities(2,907)(92)427(2,815)3,059.8%(519)(121.5)%
Net Gain on Sales of Loans2093283177553.1%(51)(61.4)%
Other Operating Income2,7812,4372,58834414.1%(151)(5.8)%
Total Non-interest Income$28,074$29,117$30,898$(1,043)(3.6)%$(1,781)(5.8)%

2024 Compared to 2023:  Total non-interest income in 2024 was $28.1 million, a decrease of $1.0 million, or 3.6%, from total non-interest income of $29.1 million for 2023. Income from fiduciary activities increased $508 thousand from 2023 to 2024. Fees for other services to customers were $10.9 million for 2024, an increase of $94 thousand as compared to 2023. Insurance commissions increased $649 thousand compared to the previous year driven by the acquisition of the assets of A&B Agency, Inc. as well as increased commissions. Net loss on securities in 2024, was $2.9 million as compared to a loss of $92 thousand in 2023. The loss in 2024 was the result of the minor repositioning of the investment portfolio.

Net gains on the sales of loans in 2024 were $209 thousand. The rate at which mortgage loan originations may be sold in future periods will depend on various circumstances, including prevailing mortgage rates, other lending opportunities, capital and liquidity needs, and the availability of a market for such transactions. Therefore, Arrow is unable to predict what the retention rate of such loans in future periods may be. Servicing rights are generally retained for loans originated and sold, which also generates additional non-interest income in subsequent periods (fees for other services to customers).

Other operating income increased by $344 thousand, or 14.1% between the two years primarily due to gains on non-marketable securities partially offset by bank-owned life insurance proceeds received in 2023.

IV. NON-INTEREST EXPENSE

Non-interest expense is the measure of the delivery cost of services, products and business activities of a company.  The key components of non-interest expense are presented in the following table.

ANALYSIS OF NON-INTEREST EXPENSE

(Dollars In Thousands)

Years Ended December 31,Change From Prior Year
2023 to 20242022 to 2023
202420232022Amount%Amount%
Salaries and Employee Benefits$52,707$47,667$47,003$5,04010.6%$6641.4%
Occupancy Expenses, Net7,1696,5546,2026159.4%3525.7%
Technology and Equipment Expense19,36517,60816,1181,75710.0%1,4909.2%
FDIC Regular Assessment2,7752,0501,17672535.4%87474.3%
Amortization of Intangible Assets2481761937240.9%(17)(8.8)%
Other Operating Expense15,00418,99310,838(3,989)(21.0)%8,15575.2%
Total Non-interest Expense$97,268$93,048$81,530$4,2204.5%$11,51814.1%
Efficiency Ratio67.68%68.89%54.26%(1.21)%(1.8)%14.63%27.0%

2024 compared to 2023:  Non-interest expense for 2024 was $97.3 million, an increase of $4.2 million, or 4.5%, from 2023.  For 2024, the efficiency ratio was 67.68%. This ratio, which is a commonly used non-GAAP financial measure in the banking

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industry, is a comparative measure of a financial institution's operating efficiency. The efficiency ratio is the ratio of operating non-interest expense (excluding intangible asset amortization) to net interest income (on a tax-equivalent basis) plus operating non-interest income (excluding net securities gains or losses). See the discussion of the efficiency ratio in this Report under the heading “Use of Non-GAAP Financial Measures.”

Salaries and employee benefits expense increased $5.0 million or 10.6%, from 2023. Included within salaries and benefits was a $868 thousand reclassification between salaries and employee benefits and other operating expenses. Under Accounting Standards Update ("ASU") 2017-07 (Compensation-Retirement Benefits), interest cost, expected return on plan assets, amortization of prior service cost and amortization of net loss are required to be reclassified out of salaries and employee benefits. The reclassification was $606 in 2023. Salaries and benefits increased primarily due to headcount increases to support additional control and compliance initiatives and our growing organization. Salaries and benefits were also impacted by inflation-driven wage increases and rising benefit costs.

Technology expenses increased $1.8 million, or 10.0%, from 2023 due to continued investment in innovation and infrastructure. The expense reflects our strategic focus on a strong technology foundation and our enhancements of customer-facing technology intended to create more efficient and improved internal operations.

Other operating expense decreased $4.0 million, or 21.0%, from 2023. The overall decrease from the prior year was primarily related to $4.8 million of additional legal and professional fees incurred in 2023 associated with the delay in the filing of the Annual Report on Form 10-K for the year ended December 31, 2022 (the "2022 Form 10-K"), and the Quarterly Report on Form 10-Q for the quarter ended March 31, 2023 (the "2023 Q1 Form 10-Q").

V. INCOME TAXES

The following table sets forth the provision for income taxes and effective tax rates for the periods presented.

INCOME TAXES AND EFFECTIVE RATES

(Dollars In Thousands)

Years Ended December 31,Change From Prior Year
2023 to 20242022 to 2023
202420232022Amount%Amount%
Provision for Income Taxes$7,649$7,445$14,114$2042.7%$(6,669)(47.3)%
Effective Tax Rate20.5%19.8%22.4%0.7%3.5%(2.6)%(11.6)%

The provisions for federal and state income taxes amounted to $7.6 million for 2024, $7.4 million for 2023, and $14.1 million for 2022. The effective income tax rates for 2024, 2023 and 2022 were 20.5%, 19.8% and 22.4%, respectively. The effective tax rate increased by 0.7% between 2024 and 2023 The increase in the 2024 effective tax rate compared to the 2023 effective tax rate was primarily the result of reduced tax exempt income in 2024.

C. FINANCIAL CONDITION

I. INVESTMENT PORTFOLIO

During 2024 and 2023, Arrow held no trading securities.

The available-for-sale securities portfolio, held-to-maturity securities portfolio and the equity securities portfolio are further detailed below.

The table below presents the changes in the period-end balances for available-for-sale, held-to-maturity and equity securities from December 31, 2023 to December 31, 2024 (in thousands):

33

(Dollars in Thousands)
Fair Value at Period-EndNet Unrealized (Losses) Gains For Period Ended
12/31/202412/31/2023Change12/31/202412/31/2023Change
Securities Available-for-Sale:
U.S. Treasury Securities$98,070$74,004$24,066$85$243$(158)
U.S. Agency Securities69,214152,925(83,711)(786)(7,075)$6,289
State and Municipal Obligations240280(40)
Mortgage-Backed Securities294,608269,76024,848(35,840)(35,401)(439)
Corporate and Other Debt Securities979800179(21)(200)179
Total$463,111$497,769$(34,658)$(36,562)$(42,433)$5,871
Securities Held-to-Maturity:
State and Municipal Obligations$90,373$120,293$(29,920)$(1,456)$(2,157)$701
Mortgage-Backed Securities6,2138,544(2,331)(219)(401)182
Total$96,586$128,837$(32,251)$(1,675)$(2,558)$883
Equity Securities$5,055$1,925$3,130$$$

The 2024 decrease in the fair value and the related net unrealized losses on securities available-for-sale is primarily due to the focus of management to deploy proceeds from maturing investments to loan growth. In December, Arrow repositioned the investment portfolio as previously described on page 30.

The table below presents the weighted average yield for available-for-sale and held-to-maturity securities as of December 31, 2024 (in thousands). The weighted-average yields are calculated by breaking down each investment segment by maturity date and calculating based on book value (amortized cost) against each corresponding rate. Yields on tax-exempt obligations are not presented on a tax-equivalent basis.

December 31, 2024
Within One YearAfter One But Within Five YearsAfter Five But Within Ten YearsAfter Ten YearsTotal
AmountYieldAmountYieldAmountYieldAmountYieldAmountYield
Securities Available-for-Sale:
U.S. Treasury Securities$24,9604.7%$24,6504.4%$48,3754.4%$$$97,9854.5%
U.S. Agency Securities45,0003.3%25,0002.9%%%70,0003.2%
State and Municipal Obligations%%2406.8%%2406.8%
Mortgage-Backed Securities1,8522.6%166,4361.6%162,1603.0%%330,4482.9%
Corporate and Other Debt Securities%1,0007.6%%%1,0007.6%
Total$71,8123.8%$217,0862.1%$210,7753.4%$%$499,6732.9%
Securities Held-to-Maturity:
State and Municipal Obligations$53,3553.3%$36,2092.8%$2,2594.3%$66.7%$91,8293.1%
Mortgage-Backed Securities7562.8%5,6762.4%%%6,4322.5%
Total$54,1113.2%$41,8852.7%$2,2594.3%$66.7%$98,2613.0%

For the years above, Arrow held no investment securities in the securities portfolio that consisted of or included, directly or indirectly, obligations of foreign governments or government agencies of foreign issuers.

In the periods referenced above, mortgage-backed securities consisted solely of mortgage pass-through securities and collateralized mortgage obligations (CMOs) issued or guaranteed by U.S. federal agencies or by government-sponsored enterprises (GSEs). Mortgage pass-through securities provide to the investor monthly portions of principal and interest pursuant to the contractual obligations of the underlying mortgages. CMOs are pools of mortgage-backed securities, the repayments on which have generally been separated into two or more components (tranches), where each tranche has a separate estimated life and yield. Arrow's practice has been to purchase pass-through securities and CMOs that are issued or guaranteed by U.S. federal agencies or GSEs, and the tranches of CMOs purchased are generally those having shorter average lives and/or durations. Lower market interest rates and/or payment deferrals on underlying loans that make up mortgage-backed security collateral may impact cashflows.

34

In the periods referenced above, U.S. Government & Agency Obligations consisted solely of agency bonds issued by GSEs. These securities generally pay fixed semi-annual coupons with principle payments at maturity. For some, callable options are included that may impact the timing of these principal payments. Arrow's practice has been to purchase agency securities that are issued or guaranteed by GSEs with limited embedded optionality (call features). Final maturities are generally less than 5 years.

The yields on obligations of states and municipalities exempt from federal taxation were computed on a tax-equivalent basis. The yields on other debt securities shown in the table above are calculated by dividing annual interest, including accretion of discounts and amortization of premiums, by the amortized cost of the securities at December 31, 2024.

Arrow evaluates available-for-sale debt securities in unrealized loss positions at each measurement date to determine whether the decline in the fair value below the amortized cost basis (impairment) is due to credit-related factors or non-credit related factors. Any impairment that is not credit related is recognized in other comprehensive income, net of applicable taxes. Credit-related impairment is recognized within the allowance for credit losses on the balance sheet, limited to the amount by which the amortized cost basis exceeds the fair value, with a corresponding adjustment to earnings via credit loss expense. Arrow determined that at December 31, 2024, gross unrealized losses, $36.6 million, were primarily attributable to changes in interest rates, relative to when the investment securities were purchased, and not due to the credit quality of the investment securities. In 2024, both the investment portfolio restructuring as well as interest rates plateauing resulted in a decrease in unrealized losses versus the comparable prior period. Arrow does not intend to sell, nor is it more likely than not that Arrow will be required to sell, any securities before recovery of its amortized cost basis, which may be at maturity. Arrow carried no allowance for credit loss at December 31, 2024 and there was no credit loss expense recognized by Arrow with respect to the securities portfolio during the year ended December 31, 2024.

At December 31, 2024 and 2023, the weighted average maturity was 4.2 and 3.4 years, respectively, for debt securities in the available-for-sale portfolio.

For further information regarding the portfolio of securities available-for-sale, see Note 4, Investment Securities, to the Consolidated Financial Statements.

Securities Held-to-Maturity:

The following table sets forth the carrying value of the portfolio of securities held-to-maturity at December 31 of each of the last two years.

SECURITIES HELD-TO-MATURITY

(Dollars In Thousands)

December 31,
20242023
State and Municipal Obligations$91,829$122,450
Mortgage Backed Securities - Residential6,4328,945
Total$98,261$131,395

Arrow's held-to-maturity debt securities are comprised of GSEs and state and municipal obligations. GSE securities carry the explicit and/or implicit guarantee of the U.S. government, are widely recognized as “risk free,” and have a long history of zero credit loss. Arrow performs an analysis of the credit worthiness of municipal obligations to determine if a security is of investment grade. The analysis may include, but may not solely rely upon credit analysis conducted by external credit rating agencies. Arrow determined that the expected credit loss on its held to maturity debt portfolio was immaterial and, therefore, no allowance for credit loss was recorded as of December 31, 2024.

At December 31, 2024 and 2023, the weighted average maturity was 1.1 and 1.5 years, respectively, for the debt securities in the held-to-maturity portfolio.

For additional information regarding the fair value of the portfolio of securities held-to-maturity at December 31, 2024, see Note 4, Investment Securities, to the Consolidated Financial Statements.

EQUITY SECURITIES

(Dollars In Thousands)

The following table is the schedule of Equity Securities at December 31 of each of the last two years.

Equity Securities
December 31,
20242023
Equity Securities, at Fair Value$5,055$1,925

35

II. LOAN PORTFOLIO

The amounts and respective percentages of loans outstanding represented by each principal category on the dates indicated were as follows:

a. Types of Loans

(Dollars In Thousands)

December 31,
20242023
Amount%Amount%
Commercial$158,9915%$156,2245%
Commercial Real Estate796,36523%745,48723%
Consumer1,118,98133%1,111,66735%
Residential Real Estate1,320,20439%1,199,53037%
Total Loans3,394,541100%3,212,908100%
Allowance for Credit Losses(33,598)(31,265)
Total Loans, Net$3,360,943$3,181,643

Commercial and Commercial Real Estate Loans: Commercial and commercial real estate loans in the loan portfolio were extended to businesses or borrowers primarily located in Arrow's regional markets. There are no commercial real estate loans in major metropolitan areas. Approximately 2% of the loan portfolio are comprised of office related property. Retail loans were approximately 3% of the loan portfolio and hotels and motels were approximately 4% of the portfolio. Overall, Arrow has minimal exposure to highly sensitive areas that currently have elevated office and retail vacancy rates. A portion of the loans in the commercial portfolio have variable rates tied to market indices, such as Prime, SOFR or FHLBNY.

Consumer Loans: At December 31, 2024, consumer loans (primarily automobile loans originated through dealerships located in New York and Vermont) continue to be a significant component of Arrow's business, comprising approximately one third of the total loan portfolio.

For credit quality purposes, Arrow assigns potential automobile loan customers into one of four tiers, ranging from lower to higher quality in terms of anticipated credit risk. Arrow's experienced lending staff not only utilizes credit evaluation software tools but also reviews and evaluates each loan individually prior to the loan being funded. Arrow believes that this disciplined approach to evaluating credit risk has contributed to maintaining the strong credit quality in this portfolio.

Residential Real Estate Loans: Demand for residential real estate has continued to remain strong even with elevated interest rates. Arrow has historically sold portions of these originations in the secondary market. While we resumed selling residential real estate loans into the secondary market in the second half of 2024, sales were minimal in both 2024 and 2023. The rate at which mortgage loan originations may be sold in future periods will depend on a variety of factors, including demand for residential mortgages in our operating markets, market conditions for mortgage sales and strategic balance sheet and interest-rate risk management decisions.

The following table indicates the changing mix in the loan portfolio by including the quarterly average balances for the significant loan segments for the past five quarters.  The remaining quarter-by-quarter tables present the percentage of total loans represented by each category and the annualized yield of each category.

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b. Maturities and Sensitivities of Loans to Changes in Interest Rates

(Dollars in Thousands)

The table below shows the maturity of loans outstanding as of December 31, 2024. Also provided are the amounts due after one year, classified according to fixed interest rates and variable interest rates (in thousands):

December 31, 2024
Within One YearAfter One But Within Five YearsAfter Five But Within 15 YearsAfter 15 YearsTotal
Commercial$34,725$83,294$40,868$104$158,991
Commercial Real Estate202,875293,262292,8017,427796,365
Consumer9,901621,329487,2884631,118,981
Residential Real Estate142,55590,154383,188704,3071,320,204
Total$390,056$1,088,039$1,204,145$712,301$3,394,541
After One But Within Five YearsAfter Five But Within 15 YearsAfter 15 YearsTotal
Loans maturing with:
Fixed Interest Rates$751,424$842,901$708,320$2,302,645
Variable Interest Rates336,615361,2443,981701,840
Total$1,088,039$1,204,145$712,301$3,004,485

COMMITMENTS AND LINES OF CREDIT

Stand-by letters of credit represent extensions of credit granted in the normal course of business, which are not reflected in the financial statements at a given date because the commitments are not funded at that time.  As of December 31, 2024, the total contingent liability for standby letters of credit amounted to $4.3 million.  In addition to these instruments, there are lines of credit to customers, including home equity lines of credit, commitments for residential and commercial construction loans and other personal and commercial lines of credit, which also may be unfunded or only partially funded from time-to-time. Commercial lines, generally issued for a period of one year, are usually extended to provide for the working capital requirements of the borrower. At December 31, 2024, outstanding unfunded loan commitments in the aggregate amount were approximately $449.5 million compared to $444.3 million at December 31, 2023.

c. Risk Elements

1. Nonaccrual, Past Due and Restructured Loans

The amounts of nonaccrual, past due and restructured loans at year-end for each of the past two years are presented in the table on page 29 under the heading "Summary of the Allowance and Provision for Credit Losses."

Loans are placed on nonaccrual status either due to the delinquency status of principal and/or interest or a judgment by Management that the full repayment of principal and interest is unlikely. Unless already placed on nonaccrual status, loans secured by home equity lines of credit are put on nonaccrual status when 120 days past due and residential real estate loans are put on nonaccrual status when 150 days past due. Commercial and commercial real estate loans are evaluated on a loan-by-loan basis and are placed on nonaccrual status when 90 days past due if the full collection of principal and interest is uncertain. Under the Uniform Retail Credit Classification and Account Management Policy established by banking regulators, fixed-maturity consumer loans not secured by real estate must generally be charged-off no later than when 120 days past due. Loans secured with non-real estate collateral in the process of collection are charged-down to the value of the collateral, less cost to sell.  Arrow had no material commitments to lend additional funds on outstanding nonaccrual loans at December 31, 2024.  Loans past due 90 days or more and still accruing interest are those loans which were contractually past due 90 days or more but because of expected repayments, were still accruing interest.

The balance of loans 30-89 days past due and still accruing interest totaled $20.5 million at December 31, 2024 and represented 0.60% of loans outstanding at that date, as compared to approximately $24.3 million, or 0.76% of loans outstanding at December 31, 2023. These non-current loans at December 31, 2024 were composed of approximately $16.6 million of consumer loans (principally indirect automobile loans), $3.1 million of residential real estate loans and $0.8 million of commercial and commercial real estate loans.

The method for measuring all other loans is described in detail in Note 2, Summary of Significant Accounting Policies, and Note 5, Loans, to the Consolidated Financial Statements.

Note 5, Loans, to the Consolidated Financial Statements contains detailed information on modified loans and impaired loans.

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2. Potential Problem Loans

On at least a quarterly basis, the internal credit quality rating is re-evaluated for commercial loans that are either past due or fully performing but exhibit certain characteristics that could reflect potential weaknesses.  Loans are placed on nonaccrual status when the likely amount of future principal and interest payments are expected to be less than the contractual amounts, even if such loans are not past due.

Periodically, Arrow reviews the loan portfolio for evidence of potential problem loans.  Potential problem loans are loans that are currently performing in accordance with contractual terms, but where known information about possible credit problems of the borrower may jeopardize loan repayment and result in a non-performing loan.  In the credit monitoring program, Arrow treats loans that are classified as substandard but continue to accrue interest as potential problem loans.  At December 31, 2024, Arrow identified 33 commercial loans totaling $21.0 million as potential problem loans.  At December 31, 2023, Arrow identified 45 commercial loans totaling $46.8 million as potential problem loans.  For these loans, although positive factors such as payment history, value of supporting collateral, and/or personal or government guarantees led Arrow to conclude that accounting for them as non-performing at year-end was not warranted, other factors, specifically, certain risk factors related to the loan or the borrower justified concerns that they may become nonperforming at some point in the future.

3. Foreign Outstandings - None

4. Loan Concentrations

The loan portfolio is well diversified.  There are no concentrations of credit that exceed 10% of the portfolio, other than the general categories reported in the preceding Section C.II.a. of this Item 7, beginning on page 36.  For further discussion, see Note 1, Risks and Uncertainties, to the Consolidated Financial Statements.

5. Other Real Estate Owned and Repossessed Assets

Other real estate owned ("OREO") primarily consists of real property acquired in foreclosure.  When held, OREO is carried at fair value less estimated cost to sell. Arrow establishes allowances for OREO losses, which are determined and monitored on a property-by-property basis and reflect the ongoing estimate of the property's estimated fair value less costs to sell. All Repossessed Assets for each of the years in the table below consist of motor vehicles.

Distribution of OREO and Repossessed Assets (Dollars In Thousands)December 31,
202420232022
Other Real Estate Owned76
Repossessed Assets382312593
Total OREO and Repossessed Assets$458$312$593

The following table summarizes changes in the net carrying amount of OREO and the number of properties for each of the periods presented. At December 31, 2022, Arrow had no OREO.

Schedule of Changes in OREO (Dollars In Thousands)202420232022
Balance at Beginning of Year$$$
Properties Acquired Through Foreclosure76182
Gain on Sale/Adjustment to Fair Value of OREO properties5
Sales(187)
Balance at End of Year$76$$
Number of Properties, Beginning of Year
Properties Acquired During the Year21
Properties Sold During the Year(1)
Number of Properties, End of Year2

III. SUMMARY OF CREDIT LOSS EXPERIENCE

The information required in this section is presented in the discussion of the "Provision for Credit Losses and Allowance for Credit Losses" in Part II Item 7, Section B.II. beginning on page 29 of this Report, including:

•Charge-offs and Recoveries by loan type

•Factors that led to the amount of the Provision for Credit Losses

•Allocation of the Allowance for Credit Losses by loan type

The percent of loans in each loan category is presented in the table of loan types in the preceding section on page 36 of this Report.

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IV. DEPOSITS

The following table sets forth the average balances of and average rates paid on deposits for the periods indicated.

AVERAGE DEPOSIT BALANCES

(Dollars In Thousands)

Years Ended
12/31/202412/31/202312/31/2022
Average BalanceRateAverage BalanceRateAverage BalanceRate
Demand Deposits$705,863%$772,889%$815,218%
Interest-Bearing Checking Accounts812,6340.92%855,9310.43%1,038,7510.09%
Savings Deposits1,507,2272.84%1,498,7492.29%1,549,2780.51%
Time Deposits of $250,000 or More176,8444.22%137,9743.60%55,6900.66%
Other Time Deposits520,6584.03%241,2182.95%132,5410.46%
Total Deposits$3,723,2262.12%$3,506,7611.43%$3,591,4780.27%

Average total deposit balances increased by $216.5 million, or 6.2% in 2024. The change in composition of deposits was primarily the result of an additional $95 million in brokered CDs, the branch acquisition in Whitehall, New York, and the migration from low to higher costing products.

Arrow used reciprocal deposits for a select group of municipalities to reduce the amount of investment securities required to be pledged as collateral for municipal deposits where municipal deposits in excess of the FDIC insurance coverage limits were transferred to other participating banks, divided into portions so as to qualify such transferred deposits for FDIC insurance coverage at each transferee bank. In return, reciprocal amounts are transferred to Arrow in equal amounts of deposits from the participant banks. The balances of reciprocal deposits were $648.5 million and $600.3 million at December 31, 2024 and 2023, respectively.

The cost of deposits increased throughout 2024. While the Federal Funds rate was cut twice in 2024, the timing and magnitude of future rate adjustments are unknown. Arrow believes it is well positioned for a variety of rate environments.

The maturities of time deposits of $250,000 or more at December 31, 2024 are presented below.  (Dollars In Thousands)

Maturing in:
Under Three Months$70,151
Three to Twelve Months115,899
20265,562
2027
2028
2029350
Later
Total$191,962

V. SHORT-TERM BORROWINGS (Dollars in Thousands)

12/31/202412/31/202312/31/2022
Overnight Advances from the FHLBNY, Federal Funds Purchased and Securities Sold Under Agreements to Repurchase:
Balance at December 31$$20,000$27,000
Maximum Month-End Balance112,00027,000
Average Balance During the Year39,6592,124
Average Rate During the Year5.15%5.25%4.34%
Rate at December 314.33%5.64%4.61%

D. LIQUIDITY

The objective of effective liquidity management is to ensure that Arrow has the ability to raise cash when needed at a reasonable cost.  This includes the capability of meeting expected and unexpected obligations to Arrow's customers at any time. Given the uncertain nature of customer demands and the need to maximize earnings, Arrow must have available reasonably priced sources of funds, both on- and off-balance sheet, that can be accessed quickly in times of need. Arrow’s liquidity position should provide the Company with the necessary flexibility to address any unexpected near-term disruptions such as reduced cash flows from the investment and loan portfolio, unexpected deposit runoff, or increased loan originations.

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Arrow's primary sources of available liquidity are overnight investments in federal funds sold, interest bearing bank balances at the Federal Reserve Bank of New York, and cash flow from investment securities and loans.  Certain investment securities are categorized as available-for-sale at time of purchase based on their marketability and collateral value, as well as their yield and maturity. The securities available-for-sale portfolio was $463.1 million at year-end 2024, a decrease of $34.7 million from the year-end 2023 level. Due to the potential for volatility in market values, Arrow may not always be able to sell securities on short notice at their carrying value, even to provide needed liquidity. Arrow also held interest-bearing cash balances at December 31, 2024 of $127.1 million compared to $105.8 million at December 31, 2023.

In addition to liquidity from cash, short-term investments, investment securities and loans, Arrow has supplemented available operating liquidity with additional off-balance sheet sources such as a federal funds lines of credit with correspondent banks and credit lines with the FHLBNY. The federal funds lines of credit are with two correspondent banks totaling $23 million which were not drawn on in 2024.

To support the borrowing relationship with the FHLBNY, Arrow has pledged collateral, including residential mortgage, home equity and commercial real estate loans. At December 31, 2024, Arrow had outstanding collateralized obligations with the FHLBNY of $9 million; as of that date, the unused borrowing capacity at the FHLBNY was approximately $616 million. Brokered deposits have also been identified as an available source of funding accessible in a relatively short time period. At December 31, 2024, there were $270 million in brokered CD deposits. In addition, Arrow Bank has established a borrowing facility with the Federal Reserve Bank of New York, pledging certain consumer loans as collateral for potential "discount window" advances, which are maintained for contingency liquidity purposes. At December 31, 2024, the amount available under this facility was approximately $571 million in the aggregate, and there were no advances then outstanding.

Arrow performs regular liquidity stress tests and tests of the contingent liquidity plan to ensure that an adequate amount of available funds can be generated to meet a wide variety of potential liquidity events. Additionally, Arrow continually monitors levels and composition of uninsured deposits. Uninsured deposit balances in excess of the FDIC insurance limit at December 31, 2024, were less than 30% of the total deposit base.

Arrow measures and monitors liquidity both with and without the availability of borrowing arrangements. Based on the level of overnight investments, available liquidity from the investment securities portfolio, cash flows from the loan portfolio, the stable core deposit base and the significant borrowing capacity, Arrow believes that the available liquidity is sufficient to meet all reasonably likely events or occurrences. At December 31, 2024, Arrow's primary liquidity ratio was 10.2% of total assets, well in excess of the internal policy limit of 5%. Total primary liquidity was $440.1 million, comprised of unencumbered cash and securities.

Arrow did not experience any liquidity constraints in 2024 and did not experience any such constraints in recent prior years. Arrow has not at any time during such period been forced to pay above-market rates to obtain retail deposits or other funds from any source.

E. CAPITAL RESOURCES AND DIVIDENDS

Important Regulatory Capital Standards: Dodd-Frank, enacted in 2010, directed U.S. bank regulators to promulgate revised bank organization capital standards, which were required to be at least as strict as the regulatory capital standards for banks then in effect. The Capital Rules under Dodd-Frank were adopted by the Federal bank regulatory agencies in 2013 and became effective for Arrow and Arrow Bank on January 1, 2015. These Capital Rules are summarized in an earlier section of this Report, "Regulatory Capital Standards," beginning on page 7.

The table below sets forth the various capital ratios achieved by Arrow and Arrow Bank as of December 31, 2024, as determined under the bank regulatory capital standards in effect on that date, as well as the minimum levels for such capital ratios that bank holding companies and banks are required to maintain under the Capital Rules (not including the "capital conservation buffer"). As demonstrated in the table, all of Arrow's and the banks' capital ratios at year-end were well in excess of the minimum required levels for such ratios, as established by the regulators. (See Item 1, Section C, under "Regulatory Capital Standards" and Item 8, Note 19 in the Notes to Consolidated Financial Statements, for information regarding the "capital conservation buffer.") In addition, on December 31, 2024, Arrow Bank qualified as "well-capitalized", the highest capital classification category under the revised capital classification scheme recently established by the federal bank regulators, that was in effect on that date.

Capital Ratios:ArrowArrow BankMinimum Required Ratio
Tier 1 Leverage Ratio9.6%9.2%4.0%
Common Equity Tier 1 Capital Ratio12.7%12.9%4.5%
Tier 1 Risk-Based Capital Ratio13.4%12.9%6.0%
Total Risk-Based Capital Ratio14.5%14.0%8.0%

Stockholders' Equity at Year-end 2024: Total stockholders' equity was $400.9 million at December 31, 2024, an increase of $21.1 million, or 5.6%, from December 31, 2023. The net increase in total stockholders' equity during 2024 principally reflected the following factors: (i) $29.7 million of net income for the year, (ii) other comprehensive income of $15.0 million and (iii) $1.5 million of equity related to various stock-based compensation plans, reduced by (iv) cash dividends of $18.3 million and (v) repurchases of common stock of $6.8 million.

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Trust Preferred Securities: In each of 2003 and 2004, Arrow issued $10 million of trust preferred securities (TRUPs) in a private placement. Under the Federal Reserve Board's regulatory capital rules then in effect, TRUPs proceeds typically qualified as Tier 1 capital for bank holding companies such as Arrow, but only in amounts up to 25% of Tier 1 capital, net of goodwill less any associated deferred tax liability. Under the Dodd-Frank Act, any trust preferred securities that Arrow might issue on or after the grandfathering date set forth in Dodd-Frank (May 19, 2010) would not qualify as Tier 1 capital under bank regulatory capital guidelines. For Arrow, TRUPs outstanding prior to the grandfathering cutoff date set forth in Dodd-Frank (May 19, 2010) would continue to qualify as Tier 1 capital until maturity or redemption, subject to limitations. Thus, Arrow's outstanding TRUPs continue to qualify as Tier 1 regulatory capital, subject to such limitations.

In 2020, Arrow entered into interest rate swap agreements to synthetically fix the variable rate interest payments associated with $20 million in outstanding subordinated trust securities. The effective fixed rate is approximately 3.43% until maturity. These agreements are designated as cash flow hedges.

Dividends: The source of funds for the payment of Arrow's cash dividends to shareholders consists primarily of dividends declared and paid to it by GFNB and SNB, prior to the Unification. In addition to legal and regulatory limitations on payments of dividends by Arrow (i.e., the need to maintain adequate regulatory capital), there are also legal and regulatory limitations applicable to the payment of dividends by a bank subsidiary to its parent bank holding company. As of December 31, 2024, under the statutory limitations in national banking law, the maximum amount that could have been paid by GFNB and SNB, prior to the Unification, to Arrow, without special regulatory approval, was approximately $44.4 million The ability of Arrow and Arrow Bank to pay dividends in the future is and will continue to be influenced by regulatory policies, capital guidelines and applicable laws.

See Part II, Item 5, "Market for the Registrant's Common Equity, Related Stockholder Matters and Issuer Purchases of Equity Securities" for a recent history of its cash dividend payments.

Stock Repurchase Program: On October 25, 2023, the Board expanded its existing stock repurchase program (the "2022 Repurchase Program") by $5 million, bringing the total availability under the repurchase program to $9.1 million, and removed the expiration date previously incorporated into the 2022 Repurchase Program. The 2022 Repurchase Program allowed Arrow to repurchase shares of its common stock in open-market or negotiated transactions. Arrow resumed repurchasing its shares in the fourth quarter of 2023. In the first half of 2024, Arrow repurchased approximately $6.4 million (263,000 shares of its common stock) under the 2022 Repurchase Program and fully utilized the $9.1 million authorized program amount.

On April 24, 2024, the Board approved a new stock repurchase program (the "2024 Repurchase Program"), under which the Board authorized management, in its discretion, to repurchase from time to time, in the open market or in privately negotiated transactions, up to $5 million of Arrow common stock.

From time to time, Arrow may establish a written trading plan in accordance with Rule 10b5-1 of the Exchange Act, pursuant to which it may repurchase shares of its common stock. Additional repurchases may be made by Arrow, at times and in amounts as it deems appropriate, and may be made through open market transactions in compliance with Rule 10b-18 of the Exchange Act, subject to market conditions, applicable legal requirements, and other factors.

In addition, a de minimis portion of Arrow's common stock was purchased during 2024 other than through its repurchase program, i.e., through purchases in the open market under the ESOP and the surrender or deemed surrender of Arrow common stock to Arrow in connection with employees' stock-for-stock exercises of compensatory stock options granted as equity incentives.

F. OFF-BALANCE SHEET ARRANGEMENTS

In the normal course of operations, Arrow may engage in a variety of financial transactions or arrangements, including derivative transactions or arrangements, that in accordance with GAAP are not recorded in the financial statements, or are recorded in amounts that differ from the notional amounts. These transactions or arrangements involve, to varying degrees, elements of credit, interest rate, and liquidity risk. Such transactions or arrangements may be used by Arrow or Arrow's customers for general corporate purposes, such as managing credit, interest rate, or liquidity risk or to optimize capital, or may be used by Arrow or Arrow's customers to manage funding needs.

Arrow entered into interest rate swap agreements with some commercial customers to provide them with a long-term fixed rate, while simultaneously entering into offsetting interest rate swap agreements with a counterparty to swap the fixed rate to a variable rate to manage interest rate exposure.

These interest rate swap agreements are not designated as a hedge for accounting purposes. As the interest rate swap agreements have substantially equivalent and offsetting terms, they do not present any material exposure to Arrow's consolidated statements of income. Arrow records its interest rate swap agreements at fair value and is presented on a gross basis within other assets and other liabilities on the consolidated balance sheets. Changes in the fair value of assets and liabilities arising from these derivatives are included, net, in other income in the consolidated statement of income.

In the third quarter of 2023, Arrow entered into two pay-fixed portfolio layer method fair value swaps, designated as hedging instruments, with a total notional amount of $250 million and $50 million, respectively. Arrow is designating the fair value swaps under the portfolio layer method ("PLM"). Under PLM, the hedged items are designated as hedged layers of a closed portfolio of financial loans that are anticipated to remain outstanding for the designated hedged period. Adjustments will be made to record the swaps at fair value on the Consolidated Balance Sheets, with changes in fair value recognized in interest income. The carrying value of the fair value swaps on the Consolidated Balance Sheets will also be adjusted through interest income, based on changes in fair value attributable to changes in the hedged risk.

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In the fourth quarter of 2023, Arrow entered into two interest rate swaps, designated as hedging instruments, to add stability to interest expense and to manage its exposure to the variability of the future cash flows attributable to the contractually specified interest rates. The notional amounts were $100 million and $75 million, respectively. Arrow entered into pay-fixed interest rate swaps to convert rolling 90 days brokered deposits.

In the third quarter of 2024, Arrow entered into a forward interest rate swaps agreement which will commence in the first quarter of 2025, designated as hedging instrument, to add stability to interest expense and to manage its exposure to the variability of the future cash flows attributable to the contractually specified interest rates. The notional amount is $125 million and will synthetically fix the variable rate interest payments.

In addition, Arrow has entered into interest rate swaps to synthetically fix the variable rate interest payments associated with $20 million in outstanding subordinated trust securities. These agreements are designated as cash flow hedges.

For derivatives designated and that qualify as cash flow hedges of interest rate risk, the gain or loss on the derivative is recorded in Accumulated Other Comprehensive Income ("AOCI") and subsequently reclassified into interest expense in the same period during which the hedge transaction affects earnings. Amounts reported in AOCI related to derivatives will be reclassified to interest expense as interest payments are made on Arrow's Junior Subordinated Obligations Issued to Unconsolidated Subsidiary Trusts borrowings.

G. RECENTLY ISSUED ACCOUNTING STANDARDS

The following accounting standard have been issued and become effective for Arrow at a future date:

In December 2023, the FASB issued Accounting Standards Update No. 2023-09, Income Taxes (Topic 740): Improvements to Income Tax Disclosures (“ASU 2023-09”). ASU 2023-09 requires additional disclosures related to rate reconciliation, income taxes paid, and other disclosures. Under ASU 2023-09, for each annual periods presented, public entities are required to (1) disclose specific categories in the tabular rate reconciliation and (2) provide additional information for reconciling items that meet a quantitative threshold. In addition, ASU 2023-09 requires all reporting entities to disclose on an annual basis the amount of income taxes paid disaggregated by federal, state, and foreign taxes as well as the amount of income taxes paid by individual jurisdiction. ASU 2023-09 is effective for public companies for annual periods beginning after December 15, 2024, and can be applied on a prospective basis with an option to apply the standard retrospectively. Early adoption is permitted. The Company is currently evaluating the impact of ASU 2023-09 on its condensed consolidated financial statements and related disclosures.

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FY 2023 10-K MD&A

SEC filing source: 0000717538-24-000047.

Extracted structurally from real Item 7 body heading to real Item 7A/8 boundary. Confidence: high. Filing date: 2024-03-11. Report date: 2023-12-31.

Item 7. Management's Discussion and Analysis of Financial Condition and Results of Operations

Selected Quarterly Information

Dollars in thousands, except per share amounts

Share and per share amounts have been restated for the September 2023 3% stock dividend

Quarter Ended12/31/20239/30/20236/30/20233/31/202312/31/2022
Net Income$7,723$7,743$6,047$8,562$12,087
Transactions Recorded in Net Income (Net of Tax):
Net Changes in Fair Value of Equity Investments9052(133)(76)35
Share and Per Share Data: 1
Period End Shares Outstanding16,94217,04917,05017,05017,048
Basic Average Shares Outstanding17,00217,05017,05017,04817,031
Diluted Average Shares Outstanding17,00417,05017,05017,06017,087
Basic Earnings Per Share$0.46$0.46$0.35$0.50$0.70
Diluted Earnings Per Share0.460.460.35$0.50$0.71
Cash Dividend Per Share0.2700.2620.2620.2620.262
Selected Quarterly Average Balances:
Interest-Bearing Deposits at Banks$136,026$131,814$130,057$40,436$143,499
Investment Securities713,144745,693787,175813,461845,859
Loans3,170,2623,096,2403,036,4102,991,9282,951,547
Deposits3,593,9493,491,0283,460,7113,480,2793,614,945
Other Borrowed Funds149,507208,527220,616100,59663,304
Shareholders’ Equity363,753362,701365,070359,556351,402
Total Assets4,159,3134,109,9954,087,6533,978,8514,074,028
Return on Average Assets, annualized0.74%0.75%0.59%0.87%1.18%
Return on Average Equity, annualized8.42%8.47%6.64%9.66%13.65%
Return on Average Tangible Equity, annualized 28.99%9.05%7.10%10.33%14.62%
Average Earning Assets$4,019,432$3,973,747$3,953,642$3,845,825$3,940,905
Average Paying Liabilities2,985,7172,920,5182,924,7432,782,2992,891,092
Interest Income44,32442,11740,01336,11035,904
Tax-Equivalent Adjustment 3184183196202279
Interest Income, Tax-Equivalent 344,50842,30040,20936,31236,183
Interest Expense18,71116,76414,2418,0165,325
Net Interest Income25,61325,35325,77228,09430,579
Net Interest Income, Tax-Equivalent 325,79725,53625,96828,29630,858
Net Interest Margin, annualized2.53%2.53%2.61%2.96%3.08%
Net Interest Margin, Tax-Equivalent, annualized 32.55%2.55%2.63%2.98%3.11%
Efficiency Ratio Calculation: 4
Noninterest Expense$23,190$23,479$24,083$22,296$20,792
Less: Intangible Asset Amortization4343444547
Net Noninterest Expense23,14723,43624,03922,25120,745
Net Interest Income, Tax-Equivalent25,79725,53625,96828,29630,858
Noninterest Income7,4848,0506,9066,6777,165
Less: Net Changes in Fair Value of Equity Investments15871(181)(104)48
Net Gross Income$33,123$33,515$33,055$35,077$37,975
Efficiency Ratio69.88%69.93%72.72%63.43%54.63%
Period-End Capital Information: 5
Total Stockholders’ Equity (i.e. Book Value)$379,772$360,014$361,443$363,371$353,538
Book Value per Share 122.4221.1221.2021.3120.74
Goodwill and Other Intangible Assets, net22,98323,07823,17523,27323,373
Tangible Book Value per Share 1,221.0619.7619.8419.9519.37
Capital Ratios: 5
Tier 1 Leverage Ratio9.84%9.94%9.92%10.13%9.80%
Common Equity Tier 1 Capital Ratio13.00%13.17%13.27%13.34%13.32%
Tier 1 Risk-Based Capital Ratio13.66%13.84%13.96%14.03%14.01%
Total Risk-Based Capital Ratio14.74%14.94%15.08%15.15%15.11%
Assets Under Trust Administration & Investment Mgmt$1,763,194$1,627,522$1,711,460$1,672,117$1,606,132

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Selected Twelve-Month Information

Dollars in thousands, except per share amounts

Share and per share amounts have been restated for the September 2023 3% stock dividend

202320222021
Net Income$30,075$48,799$49,857
Transactions Recorded in Net Income (Net of Tax):
Net Gain (Loss) on Securities(67)31583
Period End Shares Outstanding116,94217,04817,018
Basic Average Shares Outstanding117,03717,00816,994
Diluted Average Shares Outstanding117,03717,05917,052
Basic Earnings Per Share1$1.77$2.86$2.93
Diluted Earnings Per Share11.772.862.92
Cash Dividends Per Share11.060.990.96
Average Assets4,084,5194,047,4803,882,642
Average Equity362,781360,095353,757
Return on Average Assets0.74%1.21%1.28%
Return on Average Equity8.29%13.55%14.09%
Average Earning Assets$3,948,708$3,902,077$3,716,856
Average Interest-Bearing Liabilities2,903,9252,834,2662,727,441
Interest Income162,564129,651115,550
Interest Income, Tax-Equivalent*163,328130,737116,655
Interest Expense57,73211,3085,195
Net Interest Income104,832118,343110,355
Net Interest Income, Tax-Equivalent*105,596119,429111,460
Net Interest Margin2.65%3.03%2.97%
Net Interest Margin, Tax-Equivalent*2.67%3.06%3.00%
Efficiency Ratio Calculation*4
Noninterest Expense$93,048$81,530$78,048
Less: Intangible Asset Amortization176193210
Net Noninterest Expense92,87281,33777,838
Net Interest Income, Tax-Equivalent105,596119,429111,460
Noninterest Income29,11730,89832,369
Less: Net (Loss) Gain on Securities(92)427111
Net Gross Income, Adjusted$134,805$149,900$143,718
Efficiency Ratio*68.89%54.26%54.16%
Period-End Capital Information:
Tier 1 Leverage Ratio9.84%9.80%9.20%
Total Stockholders’ Equity (i.e. Book Value)$379,772$353,538$371,186
Book Value per Share22.4220.7421.81
Intangible Assets22,98323,37323,791
Tangible Book Value per Share 221.0619.3720.41
Asset Quality Information:
Net Loans Charged-off as a Percentage of Average Loans0.07%0.08%0.03%
Provision for Credit Losses as a Percentage of Average Loans0.11%0.17%0.01%
Allowance for Credit Losses as a Percentage of Period-End Loans0.97%1.00%1.02%
Allowance for Credit Losses as a Percentage of Nonperforming Loans147.82%249.95%233.89%
Nonperforming Loans as a Percentage of Period-End Loans0.66%0.40%0.44%
Nonperforming Assets as a Percentage of Total Assets0.51%0.32%0.29%

*See "Use of Non-GAAP Financial Measures" on page 5.

27

Arrow Financial Corporation

Reconciliation of Non-GAAP Financial Information

(Dollars In Thousands, Except Per Share Amounts)

Footnotes:
1.Share and per share data have been restated for the September 26, 2023, 3% stock dividend.
2.Non-GAAP Financial Measure Reconciliation: Tangible Book Value, Tangible Equity, and Return on Tangible Equity exclude goodwill and other intangible assets, net from total equity. These are non-GAAP financial measures which Arrow believes provides investors with information that is useful in understanding its financial performance.
12/31/20239/30/20236/30/20233/31/202312/31/2022
Total Stockholders' Equity (GAAP)$379,772$360,014$361,443$363,371$353,538
Less: Goodwill and Other Intangible assets, net22,98323,07823,17523,27323,373
Tangible Equity (Non-GAAP)$356,789$336,936$338,268$340,098$330,165
Period End Shares Outstanding16,94217,04917,05017,05017,048
Tangible Book Value per Share (Non-GAAP)$21.06$19.76$19.84$19.95$19.37
Net Income7,7237,7436,0478,56212,087
Return on Average Tangible Equity (Net Income/Average Tangible Equity - Annualized)8.99%9.05%7.10%10.33%14.62%
3.Non-GAAP Financial Measure Reconciliation: Net Interest Margin is the ratio of annualized tax-equivalent net interest income to average earning assets. This is also a non-GAAP financial measure which Arrow believes provides investors with information that is useful in understanding its financial performance.
12/31/20239/30/20236/30/20233/31/202312/31/2022
Interest Income (GAAP)$44,324$42,117$40,013$36,110$35,904
Add: Tax Equivalent Adjustment (Non-GAAP)184183196202279
Interest Income - Tax Equivalent (Non-GAAP)$44,508$42,300$40,209$36,312$36,183
Net Interest Income (GAAP)$25,613$25,353$25,772$28,094$30,579
Add: Tax-Equivalent adjustment (Non-GAAP)184183196202279
Net Interest Income - Tax Equivalent (Non-GAAP)$25,797$25,536$25,968$28,296$30,858
Average Earning Assets$4,019,432$3,973,747$3,953,642$3,845,825$3,940,905
Net Interest Margin (Non-GAAP)2.55%2.55%2.63%2.98%3.11%
4.Non-GAAP Financial Measure Reconciliation: Financial Institutions often use the "efficiency ratio", a non-GAAP ratio, as a measure of expense control. Arrow believes the efficiency ratio provides investors with information that is useful in understanding its financial performance. Arrow defines efficiency ratio as the ratio of noninterest expense to net gross income (which equals tax-equivalent net interest income plus noninterest income, as adjusted).
5.For the current quarter, all of the regulatory capital ratios as well as the Total Risk-Weighted Assets are calculated in accordance with bank regulatory capital rules. The December 31, 2023 CET1 ratio listed in the tables (i.e., 13.00%) exceeds the sum of the required minimum CET1 ratio plus the fully phased-in Capital Conservation Buffer (i.e., 7.00%).
12/31/20239/30/20236/30/20233/31/202312/31/2022
Total Risk Weighted Assets$3,032,188$2,988,438$2,937,837$2,909,610$2,883,902
Common Equity Tier 1 Capital394,166393,541389,966388,228384,003
Common Equity Tier 1 Ratio13.00%13.17%13.27%13.34%13.32%

28

CRITICAL ACCOUNTING ESTIMATES

The significant accounting policies, as described in Note 2 - Summary of Significant Accounting Policies to the Consolidated Financial Statements are essential in understanding the Management Discussion and Analysis. Many of the significant accounting policies require complex judgments to estimate the values of assets and liabilities. Arrow has procedures and processes in place to facilitate making these judgments. The more judgmental estimates are summarized in the following discussion. In many cases, there are numerous alternative judgments that could be used in the process of determining the inputs to the models. Where alternatives exist, Arrow has used the factors that are believed to represent the most reasonable value in developing the inputs. Actual performance that differs from estimates of the key variables could impact the results of operations.

Allowance for credit losses: The allowance for credit losses consists of the allowance for credit losses and the allowance for losses on unfunded commitments. Arrow adopted on January 1, 2021, Accounting Standards Updates (‘‘ASU’’) 2016-13, Financial Instruments - Credit Losses (Topic 326): Measurement of Credit Losses on Financial Instruments (‘‘CECL’’) and its related amendments. The CECL approach requires an estimate of the credit losses expected over the life of an exposure (or pool of exposures). The estimate of expected credit losses under the CECL approach is based on relevant information about past events, current conditions, and reasonable and supportable forecasts that affect the collectability of the reported amounts. Historical loss experience is generally the starting point for estimating expected credit losses. Arrow then considers whether the historical loss experience should be adjusted for asset-specific risk characteristics or current conditions at the reporting date that did not exist over the period from which historical experience was used. Finally, Arrow considers forecasts about future economic conditions that are reasonable and supportable. The allowance for losses on unfunded commitments represents the expected credit losses on off-balance sheet commitments such as unfunded commitments to extend credit and standby letters of credit. However, a liability is not recognized for commitments unconditionally cancellable by Arrow. The allowance for losses on unfunded commitments is determined by estimating future draws and applying the expected loss rates on those draws. Arrow considers the accounting policy relating to the allowance for credit losses to be a critical accounting estimate given the uncertainty in evaluating the level of the allowance required to cover Arrow's estimate of all expected credit losses over the expected contractual life of our loan portfolio. Determining the appropriateness of the allowance is complex and requires judgment by management about the effect of matters that are inherently uncertain. Subsequent evaluations of the then-existing loan portfolio, in light of the factors then prevailing, may result in significant changes in the allowance for credit losses in those future periods. While management’s current evaluation of the allowance for credit losses indicates that the allowance is appropriate at this time, the allowance may need to be increased in the future due to changes in conditions or assumptions. The impact of utilizing the CECL approach to calculate the reserve for credit losses will be significantly influenced by the composition, characteristics and quality of our loan portfolio, as well as the prevailing economic conditions and forecasts utilized. Material changes to these and other relevant factors may result in greater volatility to the reserve for credit losses, and therefore, greater volatility to our reported earnings. Arrow's policies on the allowance for credit losses, pension accounting and provision for income taxes are disclosed in Note 2 to the consolidated financial statements of this Form 10-K.

29

A. OVERVIEW

The following discussion and analysis focuses on and reviews Arrow's results of operations for each of the years in the three-year period ended December 31, 2023 and the financial condition as of December 31, 2023 and 2022.  The discussion below should be read in conjunction with the selected quarterly and annual information set forth above and the Consolidated Financial Statements and other financial data presented elsewhere in this Report.  When necessary, prior-year financial information has been reclassified to conform to the current-year presentation.

Summary of 2023 Financial Results: For the year ended December 31, 2023, net income was $30.1 million, down 38.4% from $48.8 million for 2022. The decrease from the prior year was primarily the result of a decrease in net interest income of $13.5 million and an increase of non-interest expense of $11.5 million, partially offset by a $1.4 million decrease in the provision for credit loss and a $6.7 million decrease in the provision for income taxes.

Diluted EPS was $1.77 for 2023, down 38.1% from $2.86 in 2022. Return on average equity (ROE) and return on average assets (ROA) were 8.29% and 0.74%, respectively, as compared to 13.55% and 1.21%, respectively, for 2022.

Net interest income for the year ended December 31, 2023 was $104.8 million, a decrease of $13.5 million, or 11.4%, from the prior year. Interest and fees on loans were $142.0 million, an increase of 25.7% from the $113.0 million for the year ended December 31, 2022. Interest expense for the year ended December 31, 2023 was $57.7 million. This is an increase of $46.4 million, or 410.5%, from the $11.3 million in expense for the prior-year period.

Net interest margin was 2.65% for the year ended December 31, 2023, as compared to 3.03% for the year ended December 31, 2022. In the fourth quarter of 2023, the net interest margin was 2.53%, as compared to 3.08% for the fourth quarter of 2022. The decrease in net interest margin compared to the fourth quarter of 2022 and the full year 2022 was primarily the result of the cost of interest-bearing liabilities increasing at a faster pace than the yield on average earning assets. In addition, deposits have continued to migrate to higher cost products, such as money market savings and time deposits.

For 2023, the provision for credit losses related to the loan portfolio was $3.4 million, compared to $4.8 million in 2022. The key drivers for the provision for credit losses in 2023 were loan growth and charge-offs, offset by changes to the economic forecast factors embedded in the credit loss allowance model as well as qualitative factors relating to local and Arrow-specific conditions.

Noninterest income was $29.1 million for the year ended December 31, 2023, a decrease of 5.8%, as compared to $30.9 million for the year ended December 31, 2022. Income from fiduciary activities, which includes Wealth Management services, was fairly consistent to the prior year. Fees and other services to customers declined compared to the prior year, primarily due to lower interchange fees.

Noninterest expense for the year ended December 31, 2023 increased by $11.5 million, or 14.1%, to $93.0 million, as compared to $81.5 million in 2022. The largest component of noninterest expense is salaries and benefits paid to our employees, which totaled $47.7 million in 2023. Salaries and benefits increased $0.7 million, or 1.4%, from the prior year. The overall increase from the prior year was primarily related to $4.8 million of additional legal and professional fees incurred in 2023 associated with the delay in the filing of the Annual Report on Form 10-K for the year ended December 31, 2022 (the "2022 Form 10-K"), and the Quarterly Report on Form 10-Q for the quarter ended March 31, 2023 (the "Q1 2023 Form 10-Q"), as well as an increase in costs related to technology and Federal Deposit Insurance Corporation insurance.

The provision for income taxes for 2023 was $7.4 million, compared to $14.1 million for 2022. The effective income tax rates for 2023 and 2022 were 19.8% and 22.4%, respectively. The reduction in the effective tax rate was the result of substantially similar permanent favorable tax benefits in each year while pre-tax income decreased in 2023.

Total assets were $4.17 billion at December 31, 2023, an increase of $200.4 million, or 5.0%, compared to December 31, 2022. Total cash and cash equivalents were $142.5 million at December 31, 2023, an increase of $77.9 million, or 120.4%, compared to December 31, 2022.

Total investments were $636.1 million at December 31, 2023, a decrease of $121.0 million, or 16.0%, compared to December 31, 2022. The net change was primarily driven by paydowns and maturities of approximately $119 million, a net decrease from the repositioning of our investment portfolio of approximately $25 million, partially offset by an improvement in the mark-to-market adjustments of $23 million. The proceeds from the decrease in investments were primarily used to fund loan growth and for general corporate purposes. There were no credit quality issues related to the investment portfolio.

In the fourth quarter of 2023 as part of the investment portfolio repositioning, Arrow sold all 27,771 of its previously held Visa Class B shares for a pre-tax gain of $9.3 million while recognizing a pre-tax loss of $9.2 million from the sale of approximately $100 million of lower-yielding securities. The proceeds of the sale were reinvested in higher-yielding available for sale securities and federal funds, resulting in an annual interest income run-rate improvement of over $3 million in pre-tax earnings. This transaction was part of Arrow's strategy to improve profitability and its asset-liability management position.

At December 31, 2023, total loan balances reached $3.2 billion, up $230 million, or 7.7%, from the prior-year level. Loan growth for the fourth quarter was $74.3 million. The consumer loan portfolio grew by $46.5 million, or 4.4%, over the balance at December 31, 2022. The residential real estate loan portfolio increased $128.8 million, or 12.0%, from the prior year primarily as a result of the continued strength of the housing market within Arrow's service area. Commercial loans, including commercial real estate, increased $54.4 million, or 6.4%, over the balances at December 31, 2022.

The allowance for credit losses was $31.3 million at December 31, 2023, an increase of $1.3 million from December 31, 2022. The allowance for credit losses represents 0.97% of loans outstanding, a decrease from 1.00% at year-end 2022. Asset quality remained solid at December 31, 2023. Net loan losses, expressed as an annualized percentage of average loans outstanding, were 0.07% for the year ended December 31, 2023, as compared to 0.08% for the prior year. Nonperforming assets of $21.5 million at December 31, 2023, represented 0.51% of period-end assets, compared to $12.6 million or 0.32% at December 31, 2022. The increase was primarily due to one large loan relationship of approximately $15 million, which is well collateralized.

30

At December 31, 2023, total deposit balances were $3.7 billion, an increase of $189.2 million, or 5.4%, from the prior-year level. Arrow obtained $175 million of brokered CDs with corresponding three-year swaps as part of a funding hedge to strategically manage its asset-liability profile and cost of funds. Non-municipal deposits, excluding brokered CDs, increased by $45.3 million and municipal deposits decreased by $31.1 million as compared to December 31, 2022. Noninterest-bearing deposits decreased by $78.4 million, or 9.4%, during 2023, and represented 20.6% of total deposits at year-end, as compared to the prior-year level of 23.9%. At December 31, 2023, total time deposits, excluding brokered CDs, increased $278.6 million from the prior-year level. The change in composition of deposits was primarily the result of pressure from competitive rate pricing and the migration from low to higher costing products.

Total borrowings were $26.5 million at December 31, 2023, a decrease of $28.3 million, or 51.6%, compared to December 31, 2022. In addition to timing, the majority of the decrease was a $20 million payoff of a Federal Home Loan Bank term advance.

Total shareholders’ equity was $379.8 million at December 31, 2023, an increase of $26.2 million, or 7.4%, from the year-end 2022 balance. Arrow's regulatory capital ratios remained strong in 2023. At December 31, 2023, Arrow's Common Equity Tier 1 Capital Ratio was 13.00% and Total Risk-Based Capital Ratio was 14.74%. The capital ratios of Arrow and both of its subsidiary banks, Glens Falls National Bank and Trust Company and Saratoga National Bank and Trust Company, continued to significantly exceed the “well capitalized” regulatory standards.

In 2022, Arrow upgraded its core banking system. The system upgrade reflects the strategic focus on a strong technology foundation and this investment paves the way for customer-facing enhancements and more efficient and improved internal operations as Arrow continues to work toward fully leveraging the capabilities of the new bank core system. In connection with the material weaknesses which are being remediated, we have expended a significant amount of time and resources negatively impacting our operations and business. Please refer to Part II, Item 9A, Controls and Procedures for additional information.

The changes in net income, net interest income and net interest margin between the current and prior year are discussed in detail under the heading "Results of Operations," beginning on page 33.

Regulatory Capital and Stockholders' Equity: As of December 31, 2023, Arrow continued to exceed all required minimum capital ratios under the current bank regulatory capital rules as implemented under Dodd-Frank (the "Capital Rules") at both the holding company and bank levels.  At that date, both subsidiary banks, as well as the holding company, continued to qualify as "well-capitalized" under the capital classification guidelines as defined by the Capital Rules.  Because of continued profitability and strong asset quality, the regulatory capital levels throughout recent years have consistently remained well in excess of the various required regulatory minimums in effect from time to time, as they do at present.

In 2020, federal bank regulators introduced an optional simplified measure of capital adequacy for qualifying community banking organizations (CBLR).  A qualifying community banking organization that opts into the CBLR framework and meets all the requirements under the CBLR framework will be considered to have met the well-capitalized ratio requirements under the “prompt corrective action” regulations and will not be required to report or calculate risk-based capital ratios.

The CBLR final rule became effective as of January 1, 2020, and Arrow and both subsidiary banks have opted out of utilizing the CBLR framework. Therefore, the Capital Rules promulgated under Dodd-Frank will remain applicable to Arrow and both subsidiary banks.

Total stockholders' equity was $379.8 million at December 31, 2023, an increase of $26.2 million, or 7.4%, from December 31, 2022. The components of the change in stockholders' equity since year-end 2022 are presented in the Consolidated Statement of Changes in Stockholders' Equity on page 60. Total book value per share increased by 8.1% over the prior year level. The net increase in total stockholders' equity during 2023 principally reflected the following factors: (i) $30.1 million of net income for the year, (ii) other comprehensive income of $16.2 million, (iii) $1.0 million of equity related to various stock-based compensation plans and (iv) $0.5 million of equity resulting from the dividend reinvestment plan, reduced by (v) cash dividends of $18.0 million and (vi) repurchases of common stock of $3.6 million. As of December 31, 2023, Arrow's closing stock price was $27.94, resulting in a trading multiple of 1.33 to Arrow's tangible book value. The Board of Directors declared and Arrow paid a cash dividend of $0.262 per share for the first three quarters of 2023, as adjusted for a 3% stock dividend distributed September 26, 2023, a cash dividend of $0.27 per share for the fourth quarter of 2023, and a $0.27 per share cash dividend for the first quarter of 2024.

Loan quality: Nonperforming loans were $21.2 million at December 31, 2023, an increase of $9.2 million, or 76.5%, from year-end 2022. The increase was primarily due to one large loan relationship of approximately $15 million, which is well collateralized. The ratio of nonperforming loans to period-end loans at December 31, 2023 was 0.66%, an increase from 0.40% at December 31, 2022. Loans charged-off (net of recoveries) against the allowance for credit losses was $2.1 million for 2023, a decrease of $59 thousand from 2022. The ratio of net charge-offs to average loans was 0.07% for 2023 and 0.08% for 2022. At December 31, 2023, the allowance for credit losses was $31.3 million, representing 0.97% of total loans, a decrease of 3 basis points from the December 31, 2022 ratio.

Loan Segments: As of December 31, 2023, total loans grew $229.7 million, or 7.7%, as compared to the balance at December 31, 2022.

◦    Commercial and Commercial Real Estate Loans: Combined, these loans comprised 28.1% of the total loan portfolio at period-end. Commercial loans are extended to business primarily located in Arrow's regional market area. There are no commercial real estate loans in major metropolitan areas. In addition, only approximately 2% of the loan portfolio is comprised of office related property. Retail loans were approximately 3% of the loan portfolio and hotels and motels were approximately 4% of the portfolio. Overall, Arrow has minimal exposure to highly sensitive areas where large commercial and retail vacancies exist. Commercial property values in Arrow's region have largely remained stable.

31

Appraisals on nonperforming and watched CRE loan properties are updated as deemed necessary, usually when the loan is downgraded or when there has been significant market deterioration since the last appraisal.

◦    Consumer Loans: These loans (primarily automobile loans) comprised approximately 34.6% of the total loan portfolio at period-end. Consumer automobile loans at December 31, 2023, were $1.1 billion, or 99.6% of this portfolio segment. The vast majority of automobile loans are initiated through the purchase of vehicles by consumers with automobile dealers. Although previous supply chain constraints have lessened, inflation and higher rates may limit the potential growth in this category.

◦    Residential Real Estate Loans: These loans, including home equity loans, made up 37.3% of the total loan portfolio at period-end. Demand for residential real estate has continued to remain strong. Arrow originated nearly all of the residential real estate loans currently held in the loan portfolio and applies conservative underwriting standards to loan originations. Arrow has historically sold a portion of the residential real estate mortgage originations into the secondary market. The ratio of the sales of originations to total originations tends to fluctuate from period to period based on market conditions and other factors. In recent periods, sales have decreased as a result of the strategic decision to grow the residential loan portfolio. The rate at which mortgage loan originations are sold in future periods will depend on various circumstances, including prevailing mortgage rates, other lending opportunities, capital and liquidity needs, and the availability of a market for such transactions.

Liquidity and access to credit markets: Arrow did not experience any liquidity issues in recent years or in 2023. Arrow’s liquidity position should provide the Company with the necessary flexibility to address any unexpected near-term disruptions.  Interest-bearing cash balances at December 31, 2023 were $105.8 million which represents a significant increase as compared to $32.8 million at December 31, 2022. Deposit balances are Arrow's primary funding source. Additionally, contingent lines of credit are also available. Arrow has collateralized lines of credit established and available through the FHLBNY and FRB, totaling $1.4 billion. The terms of Arrow's lines of credit have not changed significantly in recent periods (see the general liquidity discussion on page 47). Arrow has principally relied on asset-based liquidity (i.e., funds in overnight investments and cash flow from maturing investments and loans) with liability-based liquidity as a secondary source of funds (the main liability-based sources are an overnight borrowing arrangement with correspondent banks, an arrangement for overnight borrowing and term credit advances from the FHLBNY, and an additional arrangement for short-term advances at the Federal Reserve Bank discount window as well as the Bank Term Funding Program). Regular liquidity stress tests and tests of the contingent liquidity plan are performed to ensure that an adequate amount of available funds can be generated to meet a wide variety of potential liquidity crises.

Visa Class B Common Stock: In the fourth quarter of 2023, Arrow's subsidiary bank, Glens Falls National, sold all 27,771 Visa Class B common stock shares it previously held for a pre-tax gain of $9.3 million. The gain was used to offset a pre-tax loss of $9.2 million related to the sale of approximately $110 million of securities. The sale of securities was driven by the strategic decision to reposition the investment portfolio to higher yielding investments producing an improved interest income run-rate.

32

B. RESULTS OF OPERATIONS

The following analysis of net interest income, the provision for credit losses, noninterest income, noninterest expense and income taxes, highlights the factors that had the greatest impact on the results of operations for December 31, 2023 and the prior two years. For a comparison of the years ended December 31, 2021 and 2022, see Part II. Item 7, Management’s Discussion and Analysis of Financial Condition and Results of Operations, in our Form 10-K for the year ended December 31, 2022.

I. NET INTEREST INCOME

Net interest income represents the difference between interest, dividends and fees earned on loans, securities and other earning assets and interest paid on deposits and other sources of funds.  Changes in net interest income result from changes in the level and mix of earning assets and sources of funds (volume) and changes in the yields earned and interest rates paid (rate). Net interest margin is the ratio of net interest income to average earning assets.  Net interest income may also be described as the product of average earning assets and the net interest margin.

CHANGE IN NET INTEREST INCOME

(Dollars In Thousands) (GAAP Basis)

Years Ended December 31,Change From Prior Year
2022 to 20232021 to 2022
202320222021Amount%Amount%
Interest and Dividend Income$162,564$129,651$115,550$32,91325.4%$14,10112.2%
Interest Expense57,73211,3085,19546,424410.5%6,113117.7%
Net Interest Income$104,832$118,343$110,355$(13,511)(11.4)%$7,9887.2%

Net interest income was $104.8 million in 2023, a decrease of $13.5 million, or 11.4%, from the $118.3 million in 2022.  This is in comparison with the increase of $8.0 million, or 7.2%, from 2021 to 2022.  Factors contributing to the year-to-year changes in net interest income over the three-year period are discussed in the following portions of this Section B.I.

The following tables reflect the components of net interest income for the years ended December 31, 2023, 2022 and 2021: (i) average balances of assets, liabilities and stockholders' equity, (ii) interest and dividend income earned on earning assets and interest expense incurred on interest-bearing liabilities, (iii) average yields on earning assets and average rates paid on interest-bearing liabilities, (iv) the net interest spread (average yield less average cost) and (v) the net interest margin (yield) on earning assets. The yield on securities available-for-sale is based on the amortized cost of the securities. Nonaccrual loans are included in average loans.

Average Consolidated Balance Sheets and Net Interest Income Analysis

(GAAP basis)

(Dollars in Thousands)

Years Ended December 31:202320222021
InterestRateInterestRateInterestRate
AverageIncome/Earned/AverageIncome/Earned/AverageIncome/Earned/
BalanceExpensePaidBalanceExpensePaidBalanceExpensePaid
Interest-Bearing Deposits at Banks$109,906$5,8315.31%$252,8353,1001.23%418,4885650.14%
Investment Securities:
Fully Taxable622,57511,7641.89%648,54010,3571.60%470,1336,4871.38%
Exempt from Federal Taxes141,9662,9532.08%173,1843,2121.85%185,0723,5131.90%
Loans3,074,261142,0164.62%2,827,518112,9824.00%2,643,163104,9853.97%
Total Earning Assets3,948,708162,5644.12%3,902,077129,6513.32%3,716,856115,5503.11%
Allowance for Credit Losses(30,799)(27,954)(27,187)
Cash and Due From Banks30,64030,46236,464
Other Assets135,970142,895156,509
Total Assets$4,084,519$4,047,480$3,882,642

33

Deposits:
Interest-Bearing Checking Accounts$855,9313,6630.43%$1,038,7519730.09%926,8757310.08%
Savings Deposits1,498,74934,3432.29%1,549,2787,8790.51%1,496,9061,9040.13%
Time Deposits of $250,000 Or More137,9744,9663.60%55,6903690.66%87,0332610.30%
Other Time Deposits241,2187,1272.95%132,5416040.46%141,6776320.45%
Total Interest-Bearing Deposits2,733,87250,0991.83%2,776,2609,8250.35%2,652,4913,5280.13%
Short-Term Borrowings144,9716,7564.66%32,8746051.84%49,7687861.58%
FHLBNY Term Advances and Other Long-Term Debt20,0006863.43%20,0006853.43%20,0006863.43%
Finance Leases5,0821913.76%5,1321933.76%5,1821953.76%
Total Interest- Bearing Liabilities2,903,92557,7321.99%2,834,26611,3080.40%2,727,4415,1950.19%
Demand Deposits772,889815,218767,671
Other Liabilities44,92437,90133,773
Total Liabilities3,721,7383,687,3853,528,885
Stockholders’ Equity362,781360,095353,757
Total Liabilities and Stockholders’ Equity$4,084,519$4,047,480$3,882,642
Net Interest Income$104,832$118,343$110,355
Net Interest Spread2.13%2.92%2.92%
Net Interest Margin2.65%3.03%2.97%

Changes between periods are attributed to movement in either the average daily balances or average rates for both earning assets and interest-bearing liabilities.  Changes attributable to both volume and rate have been allocated proportionately between the categories.

Net Interest Income Rate and Volume Analysis

(Dollars in Thousands) (GAAP basis)

2023 Compared to 2022 Change in Net Interest Income Due to:2022 Compared to 2021 Change in Net Interest Income Due to:
Interest and Dividend Income:VolumeRateTotalVolumeRateTotal
Interest-Bearing Bank Balances$(1,752)$4,483$2,731$(224)$2,759$2,535
Investment Securities:
Fully Taxable(398)1,8051,4072,4431,4273,870
Exempt from Federal Taxes(586)327(259)(214)(87)(301)
Loans9,97419,06029,0347,1498487,997
Total Interest and Dividend Income7,23825,67532,9139,1544,94714,101
Interest Expense:
Deposits:
Interest-Bearing Checking Accounts(220)2,9102,690138104242
Savings Deposits(214)26,67826,464885,8875,975
Time Deposits of $250,000 or More5414,0564,597(92)200108
Other Time Deposits5176,0066,523(41)13(28)
Total Deposits62439,65040,274936,2046,297
Other Liabilities2,0624,0886,150(269)85(184)
Total Interest Expense2,68643,73846,424(176)6,2896,113
Net Interest Income$4,552$(18,063)$(13,511)$9,330$(1,342)$7,988

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NET INTEREST MARGIN

YIELD ANALYSIS (GAAP Basis)December 31,
202320222021
Yield on Earning Assets4.12%3.32%3.11%
Cost of Interest-Bearing Liabilities1.99%0.40%0.19%
Net Interest Spread2.13%2.92%2.92%
Net Interest Margin2.65%3.03%2.97%
Net Interest Margin excluding PPP Loans2.65%3.00%2.84%

Arrow's earnings are derived predominantly from net interest income, which is interest income, net of interest expense. Changes in balance sheet composition, including interest-earning assets, deposits, and borrowings, combined with changes in market interest rates, impact net interest income. Net interest margin is net interest income divided by average interest-earning assets. Interest-earning assets and funding sources are managed, including noninterest and interest-bearing liabilities, in order to maximize this margin.

2023 Compared to 2022: Net interest income decreased $13.5 million, or 11.4%, to $104.8 million for the year ended December 31, 2023 from $118.3 million for the year ended December 31, 2022. Interest and fees on loans were $142.0 million for the year ended December 31, 2023 , an increase of 25.7% from the $113.0 million for the year ended December 31, 2022. The net interest margin was 2.65% for the year ended December 31, 2023 as compared to 3.03% for the year ended December 31, 2022.

Income on investment securities increased $1.1 million, or 8.5%, between the years ended December 31, 2023 and December 31, 2022. The average balances for fully taxable securities were lower for the year, with yield increasing by 29 basis points. The average balances for securities exempt from federal taxes were also lower for the year, with yield increasing by 23 basis points.

Interest income from loans increased $29.0 million, or 25.7%, to $142.0 million for the year ended December 31, 2023 from $113.0 million for the year ended December 31, 2022. The loan portfolio yield increased 62 basis points in 2023, to 4.62%. Average loan balances increased by $246.7 million, a 8.7% increase over 2022 average balances. Within the loan portfolio, the three principal segments are residential real estate loans, consumer loans (primarily through the indirect automobile lending program) and commercial loans. The consumer loan portfolio grew by $46.5 million, or 4.4%, over the balance at December 31, 2022. The residential real estate loan portfolio increased $128.8 million, or 12.0% from the prior year. Commercial loans, including commercial real estate, increased $54.4 million, or 6.4%, over the balances at December 31, 2022.

Total interest expense on interest-bearing liabilities increased $46.4 million to $57.7 million for the year ended December 31, 2023 from $11.3 million for the year ended December 31, 2022.

II. PROVISION FOR CREDIT LOSSES AND ALLOWANCE FOR CREDIT LOSSES

Arrow considers the accounting policy relating to the allowance for credit losses to be a critical accounting policy, given the uncertainty involved in evaluating the level of the allowance required to cover credit losses inherent in the loan portfolio, and the material effect that such judgments may have on the results of operations.  The provision for credit losses for 2023 was $3.4 million, compared to the $4.8 million provision for 2022. The analysis of the method employed for determining the amount of the credit loss provision is explained in detail in Notes 2, Summary of Significant Accounting Policies, and 5, Loans, to the Consolidated Financial Statements.

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SUMMARY OF THE ALLOWANCE AND PROVISION FOR CREDIT LOSSES

(Dollars In Thousands) (Loans, Net of Unearned Income)

Years-Ended December 31,20232022
Period-End Loans$3,212,908$2,983,207
Average Loans3,074,2612,827,518
Period-End Assets4,169,8683,969,509
Nonperforming Assets, at Period-End:
Nonaccrual Loans:
Commercial Loans308
Commercial Real Estate15,3083,110
Consumer Loans1,8773,503
Residential Real Estate Loans3,4304,136
Total Nonaccrual Loans20,64510,757
Loans Past Due 90 or More Days and
Still Accruing Interest4521,157
Restructured5469
Total Nonperforming Loans21,15111,983
Repossessed Assets312593
Other Real Estate Owned
Total Nonperforming Assets21,46312,576
Allowance for Credit Losses:
Balance at Beginning of Period$29,952$27,281
Loans Charged-off:
Commercial Loans(34)
Commercial Real Estate
Consumer Loans(5,123)(4,079)
Residential Real Estate Loans(54)(30)
Total Loans Charged-off(5,177)(4,143)
Recoveries of Loans Previously Charged-off:
Commercial Loans43
Commercial Real Estate
Consumer Loans3,1091,973
Residential Real Estate Loans
Total Recoveries of Loans Previously Charged-off3,1092,016
Net Loans Charged-off(2,068)(2,127)
Provision for Credit Losses
Charged to Expense3,3814,798
Balance at End of Period$31,265$29,952
Asset Quality Ratios:
Net Charge-offs to Average Loans0.07%0.08%
Provision for Credit Losses to Average Loans0.11%0.17%
Allowance for Credit Losses to Period-end Loans0.97%1.00%
Allowance for Credit Losses to Nonperforming Loans147.82%249.95%
Nonperforming Loans to Period-end Loans0.66%0.40%
Nonperforming Assets to Period-end Assets0.51%0.32%

ALLOCATION OF THE ALLOWANCE FOR CREDIT LOSSES

(Dollars in Thousands)

20232022
Commercial Loans$1,958$1,961
Commercial Real Estate15,52115,213
Consumer Loans2,5662,585
Residential Real Estate Loans11,22010,193
Total$31,265$29,952

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Arrow adopted CECL on January 1, 2021. The CECL approach requires an estimate of the credit losses expected over the life of a loan (or pool of loans). The allowance for credit losses is a valuation account that is deducted from, or added to, the loans’ amortized cost basis to reflect the net, lifetime amount expected to be collected on the loans. Loan losses are charged off against the allowance when Arrow believes a loan balance is confirmed to be uncollectible. Expected recoveries do not exceed the aggregate of amounts previously charged off and expected to be charged off.

Management estimates the allowance using relevant available information from internal and external sources related to past events, current conditions, and a reasonable and supportable single economic forecast. Historical credit loss experience provides the basis for the estimation of expected credit losses. Arrow's historical loss experience was supplemented with peer information when there was insufficient loss data for Arrow. Peer selection was based on a review of institutions with comparable loss experience as well as loan yield, bank size, portfolio concentration and geography. Adjustments to historical loss information are made for differences in current loan-specific risk characteristics such as differences in credit concentrations, delinquency level, collateral values and underwriting standards as well as changes in economic conditions or other relevant factors. Management judgment is required at each point in the measurement process.

Portfolio segment is defined as the level at which an entity develops and documents a systematic methodology to determine its allowance for credit losses. Upon adoption of CECL, Management revised the manner in which loans were pooled for similar risk characteristics. Management developed portfolio segments for estimating loss based on type of borrower and collateral as follows:

Commercial Loans

Commercial Real Estate Loans

Consumer Loans

Residential Loans

Further details related to loan portfolio segments are included in Note 5, Loans, to the Consolidated Financial Statements.

Historical credit loss experience for both Arrow and segment-specific peers provides the basis for the estimation of expected credit losses. Arrow utilizes regression analyses of peer data, of which Arrow is included, where observed credit losses and selected economic factors are utilized to determine suitable loss drivers for modeling lifetime probability of default (PD) rates. Arrow uses the discounted cash flow (DCF) method to estimate expected credit losses for the commercial, commercial real estate, and residential segments. For each of these loan segments, Arrow generates cash flow projections at the instrument level wherein payment expectations are adjusted for estimated prepayment speed, curtailments, time to recovery, PD, and segment-specific loss given default (LGD) risk factors. The modeling of expected prepayment speeds, curtailment rates, and time to recovery are based on historical internal data and adjusted, if necessary, based on the reasonable and supportable forecast of economic conditions.

For the loan segments utilizing the DCF method, (commercial, commercial real estate, and residential) Management utilizes externally developed economic forecast of the following economic factors as loss drivers: national unemployment, gross domestic product and home price index (HPI). The economic forecast is applied over a reasonable and supportable forecast period. Arrow utilizes a six quarter reasonable and supportable forecast period with an eight quarter reversion to the historic mean on a straight-line basis.

The combination of adjustments for credit expectations (default and loss) and timing expectations (prepayment, curtailment, and time to recovery) produces an expected cash flow stream at the instrument level. Instrument effective yield is calculated, net of the impacts of prepayment assumptions, and the instrument expected cash flows are then discounted at that effective yield to produce an instrument-level net present value of expected cash flows (NPV). An allowance for credit loss is established for the difference between the instrument’s NPV and amortized cost basis. The contractual term excludes expected extensions, renewals, and modifications unless either of the following applies: Management has a reasonable expectation at the reporting date that a debt restructuring will be executed with an individual borrower or the extension or renewal options are included in the original or modified contract at the reporting date and are not unconditionally cancellable by Arrow.

Arrow uses the vintage analysis method to estimate expected credit losses for the consumer loan segment. The vintage method was selected since the loans within the consumer loan segment are homogeneous, not just by risk characteristic, but by loan structure. Under the vintage analysis method, a loss rate is calculated based on the quarterly net charge-offs to the outstanding loan balance for each vintage year over the lookback period. Once this periodic loss rate is calculated for each quarter in the lookback period, the periodic rates are averaged into the loss rate. The loss rate is then applied to the outstanding loan balances based on the loan's vintage year. Arrow maintains, over the life of the loan, the loss curve by vintage year. If estimated losses computed by the vintage method need to be adjusted based on current conditions and the reasonable and supportable economic forecast, these adjustments would be incorporated over a six quarter reasonable and supportable forecast period, reverting to historical losses using a straight-line method over an eight quarter period. Based on current conditions, and the reasonable and supportable economic forecast, no adjustments are currently required.

The vintage and DCF models also consider the need to qualitatively adjust expected loss estimates for information not already captured in the quantitative loss estimation process. Qualitative considerations include limitations inherent in the quantitative model; trends experienced in nonperforming and delinquent loans; changes in value of underlying collateral; changes in lending policies and procedures; nature and composition of loans; portfolio concentrations that may affect loss experience across one or more components or the portfolio; the experience, ability and depth of lending management and staff; Arrow's credit review system; and the effect of external factors such as competition, legal and regulatory requirements. These qualitative factor adjustments may increase or decrease Arrow's estimate of expected credit losses so that the allowance for credit loss is reflective of the estimate of lifetime losses that exist in the loan portfolio at the balance sheet date.

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Arrow's allowance for credit losses was $31.3 million at December 31, 2023, which represented 0.97% of loans outstanding, a decrease from 1.00% at year-end 2022.

See Note 5, Loans, to the Consolidated Financial Statements for the complete methodology used to calculate the provision for credit losses.

III. NONINTEREST INCOME

The majority of the noninterest income constitutes fee income from services, principally fees and commissions from fiduciary services, deposit account service charges, insurance commissions, net gains (losses) on securities transactions, net gains on sales of loans and other recurring fee income.

ANALYSIS OF NONINTEREST INCOME

(Dollars In Thousands)

Years Ended December 31,Change From Prior Year
2022 to 20232021 to 2022
202320222021Amount%Amount%
Income from Fiduciary Activities$9,444$9,711$10,142$(267)(2.7)%$(431)(4.2)%
Fees for Other Services to Customers10,79811,62611,462(828)(7.1)%1641.4%
Insurance Commissions6,4986,4636,487350.5%(24)(0.4)%
Net Gain (Loss) on Securities(92)427111(519)(121.5)%316(284.7)%
Net Gain on Sales of Loans32832,393(51)(61.4)%(2,310)(96.5)%
Other Operating Income2,4372,5881,774(151)(5.8)%81445.9%
Total Noninterest Income$29,117$30,898$32,369$(1,781)(5.8)%$(1,471)(4.5)%

2023 Compared to 2022:  Total noninterest income in 2023 was $29.1 million, a decrease of $1.8 million, or 5.8%, from total noninterest income of $30.9 million for 2022. Income from fiduciary activities decreased $267 thousand from 2022 to 2023. Assets under trust administration and investment management at December 31, 2023 were $1.76 billion, an increase of $157.1 million, or 9.8%, from the prior year-end balance of $1.61 billion. Fees for other services to customers were $10.8 million for 2023, a decrease of $828 thousand as compared to 2022. Insurance commissions were flat to the previous year. Net loss on securities in 2023, was $92 thousand as compared to a gain of $427 thousand in 2022.

Net gains on the sales of loans in 2023 were $32 thousand. Sales decreased from previously highs in 2021 as a result of the strategic decision to retain more newly originated residential real estate loans. The rate at which mortgage loan originations may be sold in future periods will depend on various circumstances, including prevailing mortgage rates, other lending opportunities, capital and liquidity needs, and the availability of a market for such transactions. Therefore, Arrow is unable to predict what the retention rate of such loans in future periods may be. Servicing rights are generally retained for loans originated and sold, which also generates additional noninterest income in subsequent periods (fees for other services to customers).

Other operating income decreased by $151 thousand, or 5.8% between the two years primarily due to a reduction in non-marketable securities partially offset by bank-owned life insurance proceeds.

IV. NONINTEREST EXPENSE

Noninterest expense is the measure of the delivery cost of services, products and business activities of a company.  The key components of noninterest expense are presented in the following table.

ANALYSIS OF NONINTEREST EXPENSE

(Dollars In Thousands)

Years Ended December 31,Change From Prior Year
2022 to 20232021 to 2022
202320222021Amount%Amount%
Salaries and Employee Benefits$47,667$47,003$44,798$6641.4%$2,2054.9%
Occupancy Expenses, Net6,5546,2025,8143525.7%3886.7%
Technology and Equipment Expense17,60816,11814,8701,4909.2%1,2488.4%
FDIC Regular Assessment2,0501,1761,04287474.3%13412.9%
Amortization of Intangible Assets176193210(17)(8.8)%(17)(8.1)%
Other Operating Expense18,99310,83811,3148,15575.2%(476)(4.2)%
Total Noninterest Expense$93,048$81,530$78,048$11,51814.1%$3,4824.5%
Efficiency Ratio68.89%54.26%54.16%14.63%27.0%0.10%0.2%

2023 compared to 2022:  Noninterest expenses for 2023 were $93.0 million, an increase of $11.5 million, or 14.1%, from 2022.  For 2023, the efficiency ratio was 68.89%. This ratio, which is a commonly used non-GAAP financial measure in the banking industry, is a comparative measure of a financial institution's operating efficiency. The efficiency ratio (a ratio where lower is better), as defined by Arrow, is the ratio of operating noninterest expense (excluding intangible asset amortization) to net

38

interest income (on a tax-equivalent basis) plus operating noninterest income (excluding net securities gains or losses). See the discussion of the efficiency ratio in this Report under the heading “Use of Non-GAAP Financial Measures.”

Salaries and employee benefits expense increased $0.7 million or 1.4%, from 2022. Included within salaries and benefits was a $606 thousand reclassification between salaries and employee benefits and other operating expenses. Under Accounting Standards Update ("ASU") 2017-07 (Compensation-Retirement Benefits), interest cost, expected return on plan assets, amortization of prior service cost and amortization of net loss are required to be reclassified out of salaries and employee benefits. The reclassification was $1.5 million in 2022. Salaries and benefits were also impacted by increased benefit costs and incentive payments.

Technology expenses increased $1.5 million, or 9.2%, from 2022 due to the investment in upgrading the core banking system. The expense reflects the strategic focus on a strong technology foundation and paves the way for customer-facing enhancements and more efficient and improved internal operations.

Other operating expense increased $8.2 million, or 75.2%, from 2022. The overall increase from the prior year was primarily related to $4.8 million of additional legal and professional fees incurred in 2023 associated with the delay in the filing of the 2022 Form 10-K, and the 2023 Q1 Form 10-Q for the quarter ended March 31, 2023.

V. INCOME TAXES

The following table sets forth the provision for income taxes and effective tax rates for the periods presented.

INCOME TAXES AND EFFECTIVE RATES

(Dollars In Thousands)

Years Ended December 31,Change From Prior Year
2022 to 20232021 to 2022
202320222021Amount%Amount%
Provision for Income Taxes$7,445$14,114$14,547$(6,669)(47.3)%$(433)(3.0)%
Effective Tax Rate19.8%22.4%22.6%(2.6)%(11.6)%(0.2)%(0.9)%

The provisions for federal and state income taxes amounted to $7.4 million for 2023, $14.1 million for 2022, and $14.5 million for 2021. The effective income tax rates for 2023, 2022 and 2021 were 19.8%, 22.4% and 22.6%, respectively. The effective tax rate declined by 2.6% between 2023 and 2022 The reduction in the 2023 effective tax rate compared to the 2022 effective tax rate was the result of substantially similar permanent favorable tax benefits in each year while pre-tax income decreased in 2023.

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C. FINANCIAL CONDITION

I. INVESTMENT PORTFOLIO

During 2023 and 2022, Arrow held no trading securities.

The available-for-sale securities portfolio, held-to-maturity securities portfolio and the equity securities portfolio are further detailed below.

The table below presents the changes in the period-end balances for available-for-sale, held-to-maturity and equity securities from December 31, 2022 to December 31, 2023 (in thousands):

(Dollars in Thousands)
Fair Value at Period-EndNet Unrealized (Losses) Gains For Period Ended
12/31/202312/31/2022Change12/31/202312/31/2022Change
Securities Available-for-Sale:
U.S. Treasury Securities$74,004$$74,004$243$$243
U.S. Agency Securities152,925175,199(22,274)(7,075)(14,801)$7,726
State and Municipal Obligations280340(60)
Mortgage-Backed Securities269,760397,156(127,396)(35,401)(50,599)15,198
Corporate and Other Debt Securities800800(200)(200)
Total$497,769$573,495$(75,726)$(42,433)$(65,600)$23,167
Securities Held-to-Maturity:
State and Municipal Obligations$120,293$160,470$(40,177)$(2,157)$(3,130)$973
Mortgage-Backed Securities8,54411,153(2,609)(401)(611)210
Total$128,837$171,623$(42,786)$(2,558)$(3,741)$1,183
Equity Securities$1,925$2,174$(249)$$$

The 2023 decrease in the fair value and the related net unrealized (losses) gains on securities available-for-sale is primarily due to the balance sheet repositioning that Arrow executed in November 2023.

The table below presents the weighted average yield for available-for-sale and held-to-maturity securities as of December 31, 2023 (in thousands).

December 31, 2023
Within One YearAfter One But Within Five YearsAfter Five But Within Ten YearsAfter Ten YearsTotal
AmountYieldAmountYieldAmountYieldAmountYieldAmountYield
Securities Available-for-Sale:
U.S. Treasury Securities$48,8445.3%$24,9174.7%$%$$$73,7615.1%
U.S. Agency Securities$15,0003.5%$145,0001.8%$%$%160,0002.0%
State and Municipal Obligations%%2806.8%%2806.8%
Mortgage-Backed Securities2,5462.3%148,1641.6%154,4511.7%%305,1611.7%
Corporate and Other Debt Securities%%1,0008.4%%1,0008.4%
Total$66,3904.8%$318,0812.0%$155,7311.7%$%$540,2022.2%
Securities Held-to-Maturity:
State and Municipal Obligations$47,5652.9%$72,6092.5%$2,2473.7%$296.7%$122,4502.7%
Mortgage-Backed Securities%8,9452.5%%%8,9452.5%
Total$47,5652.9%$81,5542.5%$2,2473.7%$296.7%$131,3952.7%

For the years above, Arrow held no investment securities in the securities portfolio that consisted of or included, directly or indirectly, obligations of foreign governments or government agencies of foreign issuers.

In the periods referenced above, mortgage-backed securities consisted solely of mortgage pass-through securities and collateralized mortgage obligations (CMOs) issued or guaranteed by U.S. federal agencies or by government-sponsored enterprises (GSEs). Mortgage pass-through securities provide to the investor monthly portions of principal and interest pursuant to the contractual obligations of the underlying mortgages. CMOs are pools of mortgage-backed securities, the repayments on

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which have generally been separated into two or more components (tranches), where each tranche has a separate estimated life and yield. Arrow's practice has been to purchase pass-through securities and CMOs that are issued or guaranteed by U.S. federal agencies or GSEs, and the tranches of CMOs purchased are generally those having shorter average lives and/or durations. Lower market interest rates and/or payment deferrals on underlying loans that make up mortgage-backed security collateral may impact cashflows.

In the periods referenced above, U.S. Government & Agency Obligations consisted solely of agency bonds issued by GSEs. These securities generally pay fixed semi-annual coupons with principle payments at maturity. For some, callable options are included that may impact the timing of these principal payments. Arrow's practice has been to purchase Agency securities that are issued or guaranteed by GSEs with limited embedded optionality (call features). Final maturities are generally less than 5 years.

The yields on obligations of states and municipalities exempt from federal taxation were computed on a tax-equivalent basis. The yields on other debt securities shown in the table above are calculated by dividing annual interest, including accretion of discounts and amortization of premiums, by the amortized cost of the securities at December 31, 2023.

Arrow evaluates available-for-sale debt securities in unrealized loss positions at each measurement date to determine whether the decline in the fair value below the amortized cost basis (impairment) is due to credit-related factors or non-credit related factors. Any impairment that is not credit related is recognized in other comprehensive income, net of applicable taxes. Credit-related impairment is recognized within the allowance for credit losses on the balance sheet, limited to the amount by which the amortized cost basis exceeds the fair value, with a corresponding adjustment to earnings via credit loss expense. Arrow determined that at December 31, 2023, gross unrealized losses, $42.4 million, were primarily attributable to changes in interest rates, relative to when the investment securities were purchased, and not due to the credit quality of the investment securities. In 2023, the rising interest rate environment resulted in an increase in unrealized losses versus the comparable prior period. Arrow does not intend to sell, nor is it more likely than not that Arrow will be required to sell any securities before recovery of its amortized cost basis, which may be at maturity. Arrow carried no allowance for credit loss at December 31, 2023 and there was no credit loss expense recognized by Arrow with respect to the securities portfolio during the year ended December 31, 2023.

At December 31, 2023 and 2022, the weighted average maturity was 3.4 and 4.2 years, respectively, for debt securities in the available-for-sale portfolio.

For further information regarding the portfolio of securities available-for-sale, see Note 4, Investment Securities, to the Consolidated Financial Statements.

Securities Held-to-Maturity:

The following table sets forth the carrying value of the portfolio of securities held-to-maturity at December 31 of each of the last two years.

SECURITIES HELD-TO-MATURITY

(Dollars In Thousands)

December 31,
20232022
State and Municipal Obligations$122,450$163,600
Mortgage Backed Securities - Residential8,94511,764
Total$131,395$175,364

Arrow's held-to-maturity debt securities are comprised of GSEs and state and municipal obligations. GSE securities carry the explicit and/or implicit guarantee of the U.S. government, are widely recognized as “risk free,” and have a long history of zero credit loss. Arrow performs an analysis of the credit worthiness of municipal obligations to determine if a security is of investment grade. The analysis may include, but may not solely rely upon credit analysis conducted by external credit rating agencies. Arrow determined that the expected credit loss on its held to maturity debt portfolio was immaterial and, therefore, no allowance for credit loss was recorded as of December 31, 2023.

At December 31, 2023 and 2022, the weighted average maturity was 1.5 and 1.9 years, respectively, for the debt securities in the held-to-maturity portfolio.

For additional information regarding the fair value of the portfolio of securities held-to-maturity at December 31, 2023, see Note 4, Investment Securities, to the Consolidated Financial Statements.

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EQUITY SECURITIES

(Dollars In Thousands)

The following table is the schedule of Equity Securities at December 31 of each of the last two years.

Equity Securities
December 31,
20232022
Equity Securities, at Fair Value$1,925$2,174

II. LOAN PORTFOLIO

The amounts and respective percentages of loans outstanding represented by each principal category on the dates indicated were as follows:

a. Types of Loans

(Dollars In Thousands)

December 31,
20232022
Amount%Amount%
Commercial$156,2245%$140,2935%
Commercial Real Estate745,48723%707,02224%
Consumer1,111,66734%1,065,13536%
Residential Real Estate1,199,53037%1,070,75736%
Total Loans3,212,908100%2,983,207100%
Allowance for Credit Losses(31,265)(29,952)
Total Loans, Net$3,181,643$2,953,255

Commercial and Commercial Real Estate Loans: Commercial and commercial real estate loans in the loan portfolio were extended to businesses or borrowers primarily located in Arrow's regional markets. There are no commercial real estate loans in major metropolitan areas. In addition, only approximately 2% of the loan portfolio are comprised of office related property. Retail loans were approximately 3% of the loan portfolio and hotels and motels were approximately 4% of the portfolio. Overall, Arrow has minimal exposure to highly sensitive areas that currently have elevated office and retail vacancy rates. A portion of the loans in the commercial portfolio have variable rates tied to market indices, such as Prime, SOFR or FHLBNY.

Consumer Loans: At December 31, 2023, consumer loans (primarily automobile loans originated through dealerships located in New York and Vermont) continue to be a significant component of Arrow's business, comprising approximately one third of the total loan portfolio.

For credit quality purposes, Arrow assigns potential automobile loan customers into one of four tiers, ranging from lower to higher quality in terms of anticipated credit risk. Arrow's experienced lending staff not only utilizes credit evaluation software tools but also reviews and evaluates each loan individually prior to the loan being funded. Arrow believes that this disciplined approach to evaluating risk has contributed to maintaining the strong credit quality in this portfolio.

Residential Real Estate Loans: Demand for residential real estate has continued to remain strong even with elevated interest rates. Arrow has historically sold portions of these originations in the secondary market. Sales were minimal in 2023 and 2022 as the result of the strategic decision to grow the residential loan portfolio. The rate at which mortgage loan originations may be sold in future periods will depend on a variety of factors, including demand for residential mortgages in our operating markets, market conditions for mortgage sales and strategic balance sheet and interest-rate risk management decisions.

The following table indicates the changing mix in the loan portfolio by including the quarterly average balances for the significant loan segments for the past five quarters.  The remaining quarter-by-quarter tables present the percentage of total loans represented by each category and the annualized yield of each category.

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LOAN PORTFOLIO

Quarterly Average Loan Balances

(Dollars In Thousands)

Quarters Ended
12/31/20239/30/20236/30/20233/31/202312/31/2022
Commercial$151,947$147,585$135,370$135,670$141,419
Commercial Real Estate738,305727,060722,753710,719674,420
Consumer1,108,6601,094,9941,081,8381,070,3141,065,467
Residential Real Estate1,171,3501,126,6011,096,4491,075,2251,070,241
Total Loans$3,170,262$3,096,240$3,036,410$2,991,928$2,951,547

Percentage of Total Quarterly Average Loans

Quarters Ended
12/31/20239/30/20236/30/20233/31/202312/31/2022
Commercial4.8%4.8%4.5%4.5%4.8%
Commercial Real Estate23.3%23.5%23.8%23.8%22.8%
Consumer35.0%35.4%35.6%35.8%36.1%
Residential Real Estate36.9%36.3%36.1%35.9%36.3%
Total Loans100.0%100.0%100.0%100.0%100.0%

Quarterly Yield on Loans

Quarters Ended
12/31/20239/30/20236/30/20233/31/202312/31/2022
Commercial5.38%4.89%4.53%4.28%4.18%
Commercial Real Estate4.88%5.19%5.09%4.73%4.57%
Consumer5.11%4.83%4.61%4.26%4.02%
Residential Real Estate4.52%4.26%4.17%4.10%3.80%
Total Loans - QTD Average4.86%4.70%4.57%4.32%4.13%

The average yield on the loan portfolio increased from 4.13% for the fourth quarter of 2022 to 4.86% for the fourth quarter of 2023. The current raising rate environment prevailed for much of 2023, which impacted new loan yields for both fixed and variable rate loans.

The following table indicates the respective maturities and interest rate structure of commercial loans and commercial real estate construction loans at December 31, 2023.  For purposes of determining relevant maturities, loans are assumed to mature at (but not before) their scheduled repayment dates as required by contractual terms.  Demand loans and overdrafts are included in the “Within 1 Year” maturity category.  Most of the commercial construction loans are made with a commitment for permanent financing, whether extended by us or unrelated third parties.  The maturity distribution below reflects the final maturity of the permanent financing.

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b. Maturities and Sensitivities of Loans to Changes in Interest Rates

(Dollars in Thousands)

The table below shows the maturity of loans outstanding as of December 31, 2023. Also provided are the amounts due after one year, classified according to fixed interest rates and variable interest rates (in thousands):

December 31, 2023
Within One YearAfter One But Within Five YearsAfter Five But Within 15 YearsAfter 15 YearsTotal
Commercial$39,757$81,237$35,125$105$156,224
Commercial Real Estate169,210257,646311,8986,732745,486
Consumer10,306589,113511,7824671,111,668
Residential Real Estate128,46068,407319,743682,9201,199,530
Total$347,733$996,403$1,178,548$690,224$3,212,908
After One But Within Five YearsAfter Five But Within 15 YearsAfter 15 YearsTotal
Loans maturing with:
Fixed Interest Rates$696,189$890,485$687,056$2,273,730
Variable Interest Rates300,214288,0633,168591,445
Total$996,403$1,178,548$690,224$2,865,175

COMMITMENTS AND LINES OF CREDIT

Stand-by letters of credit represent extensions of credit granted in the normal course of business, which are not reflected in the financial statements at a given date because the commitments are not funded at that time.  As of December 31, 2023, the total contingent liability for standby letters of credit amounted to $3.8 million.  In addition to these instruments, there are lines of credit to customers, including home equity lines of credit, commitments for residential and commercial construction loans and other personal and commercial lines of credit, which also may be unfunded or only partially funded from time-to-time. Commercial lines, generally issued for a period of one year, are usually extended to provide for the working capital requirements of the borrower. At December 31, 2023, outstanding unfunded loan commitments in the aggregate amount were approximately $444.3 million compared to $424.2 million at December 31, 2022.

c. Risk Elements

1. Nonaccrual, Past Due and Restructured Loans

The amounts of nonaccrual, past due and restructured loans at year-end for each of the past two years are presented in the table on page 35 under the heading "Summary of the Allowance and Provision for Credit Losses."

Loans are placed on nonaccrual status either due to the delinquency status of principal and/or interest or a judgment by Management that the full repayment of principal and interest is unlikely. Unless already placed on nonaccrual status, loans secured by home equity lines of credit are put on nonaccrual status when 120 days past due and residential real estate loans are put on nonaccrual status when 150 days past due. Commercial and commercial real estate loans are evaluated on a loan-by-loan basis and are placed on nonaccrual status when 90 days past due if the full collection of principal and interest is uncertain. Under the Uniform Retail Credit Classification and Account Management Policy established by banking regulators, fixed-maturity consumer loans not secured by real estate must generally be charged-off no later than when 120 days past due. Loans secured with non-real estate collateral in the process of collection are charged-down to the value of the collateral, less cost to sell.  Arrow had no material commitments to lend additional funds on outstanding nonaccrual loans at December 31, 2023.  Loans past due 90 days or more and still accruing interest are those loans which were contractually past due 90 days or more but because of expected repayments, were still accruing interest.

The balance of loans 30-89 days past due and still accruing interest totaled $24.3 million at December 31, 2023 and represented 0.76% of loans outstanding at that date, as compared to approximately $20.4 million, or 0.68% of loans outstanding at December 31, 2022. These non-current loans at December 31, 2023 were composed of approximately $19.1 million of consumer loans (principally indirect automobile loans), $4.2 million of residential real estate loans and $1.0 million of commercial and commercial real estate loans.

The method for measuring all other loans is described in detail in Note 2, Summary of Significant Accounting Policies, and Note 5, Loans, to the Consolidated Financial Statements.

Note 5, Loans, to the Consolidated Financial Statements contains detailed information on modified loans and impaired loans.

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2. Potential Problem Loans

On at least a quarterly basis, the internal credit quality rating is re-evaluated for commercial loans that are either past due or fully performing but exhibit certain characteristics that could reflect potential weaknesses.  Loans are placed on nonaccrual status when the likely amount of future principal and interest payments are expected to be less than the contractual amounts, even if such loans are not past due.

Periodically, Arrow reviews the loan portfolio for evidence of potential problem loans.  Potential problem loans are loans that are currently performing in accordance with contractual terms, but where known information about possible credit problems of the borrower may jeopardize loan repayment and result in a non-performing loan.  In the credit monitoring program, Arrow treats loans that are classified as substandard but continue to accrue interest as potential problem loans.  At December 31, 2023, Arrow identified 45 commercial loans totaling $46.8 million as potential problem loans.  At December 31, 2022, Arrow identified 52 commercial loans totaling $41.7 million as potential problem loans.  For these loans, although positive factors such as payment history, value of supporting collateral, and/or personal or government guarantees led Arrow to conclude that accounting for them as non-performing at year-end was not warranted, other factors, specifically, certain risk factors related to the loan or the borrower justified concerns that they may become nonperforming at some point in the future.

3. Foreign Outstandings - None

4. Loan Concentrations

The loan portfolio is well diversified.  There are no concentrations of credit that exceed 10% of the portfolio, other than the general categories reported in the preceding Section C.II.a. of this Item 7, beginning on page 42.  For further discussion, see Note 1, Risks and Uncertainties, to the Consolidated Financial Statements.

5. Other Real Estate Owned and Repossessed Assets

Other real estate owned ("OREO") primarily consists of real property acquired in foreclosure.  When held, OREO is carried at fair value less estimated cost to sell. Arrow establishes allowances for OREO losses, which are determined and monitored on a property-by-property basis and reflect the ongoing estimate of the property's estimated fair value less costs to sell. All Repossessed Assets for each of the years in the table below consist of motor vehicles.

Distribution of OREO and Repossessed Assets (Dollars In Thousands)December 31,
202320222021
Other Real Estate Owned
Repossessed Assets312593126
Total OREO and Repossessed Assets$312$593$126

The following table summarizes changes in the net carrying amount of OREO and the number of properties for each of the periods presented. At December 31, 2022, Arrow had no OREO.

Schedule of Changes in OREO (Dollars In Thousands)202320222021
Balance at Beginning of Year$$$
Properties Acquired Through Foreclosure18299
Gain of Sale of OREO properties
Subsequent Write-downs to Fair Value5(19)
Sales(187)(80)
Balance at End of Year$$$
Number of Properties, Beginning of Year
Properties Acquired During the Year11
Properties Sold During the Year(1)(1)
Number of Properties, End of Year

III. SUMMARY OF CREDIT LOSS EXPERIENCE

The information required in this section is presented in the discussion of the "Provision for Credit Losses and Allowance for Credit Losses" in Part II Item 7, Section B.II. beginning on page 35 of this Report, including:

•Charge-offs and Recoveries by loan type

•Factors that led to the amount of the Provision for Credit Losses

•Allocation of the Allowance for Credit Losses by loan type

The percent of loans in each loan category is presented in the table of loan types in the preceding section on page 42 of this Report.

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IV. DEPOSITS

The following table sets forth the average balances of and average rates paid on deposits for the periods indicated.

AVERAGE DEPOSIT BALANCES

(Dollars In Thousands)

Years Ended
12/31/202312/31/202212/31/2021
Average BalanceRateAverage BalanceRateAverage BalanceRate
Demand Deposits$772,889%$815,218%$767,671%
Interest-Bearing Checking Accounts855,9310.43%1,038,7510.09%926,8750.08%
Savings Deposits1,498,7492.29%1,549,2780.51%1,496,9060.13%
Time Deposits of $250,000 or More137,9743.60%55,6900.66%87,0330.30%
Other Time Deposits241,2182.95%132,5410.46%141,6770.45%
Total Deposits$3,506,7611.43%$3,591,4780.27%$3,420,1620.10%

Average total deposit balances decreased by $84.7 million, or 2.4% in 2023. The change in composition of deposits was primarily the result of pressure from competitive rate pricing and the migration from low to higher costing products.

Arrow used reciprocal deposits for a select group of municipalities to reduce the amount of investment securities required to be pledged as collateral for municipal deposits where municipal deposits in excess of the FDIC insurance coverage limits were transferred to other participating banks, divided into portions so as to qualify such transferred deposits for FDIC insurance coverage at each transferee bank. In return, reciprocal amounts are transferred to Arrow in equal amounts of deposits from the participant banks. The balances of reciprocal deposits were $600.3 million and $520.6 million at December 31, 2023 and 2022, respectively.

The following tables presents the quarterly average balance by deposit type for each of the most recent five quarters.

DEPOSIT PORTFOLIO

Quarterly Average Deposit Balances

(Dollars In Thousands)

Quarters Ended
12/31/20239/30/20236/30/20233/31/202312/31/2022
Demand Deposits$757,739$779,037$756,584$798,576$787,157
Interest-Bearing Checking Accounts801,923795,627863,892964,7351,082,267
Savings Deposits1,509,9461,505,9161,504,4121,474,2511,548,293
Time Deposits of $250,000 or More169,854152,738133,89794,41565,897
Other Time Deposits354,487257,710201,926148,302131,331
Total Deposits$3,593,949$3,491,028$3,460,711$3,480,279$3,614,945
Quarters Ended
12/31/20239/30/20236/30/20233/31/202312/31/2022
Non-Municipal Deposits$2,693,191$2,629,532$2,528,871$2,567,132$2,668,704
Municipal Deposits900,758861,496931,840913,147946,241
Total Deposits$3,593,949$3,491,028$3,460,711$3,480,279$3,614,945

The above tables provide information on trends in the balance and mix of the deposit portfolio by presenting, for each of the last five quarters, the quarterly average balances by deposit type. Time deposits over $250,000 and other time deposits have increased significantly for the last five quarters with the migration from lower to higher costing products.

In general, there is a seasonal pattern to municipal deposits which dip to a low point in August each year.  Account balances tend to increase throughout the fall and into early winter from tax deposits, flatten out after the beginning of the ensuing calendar year, and increase again at the end of March from the electronic deposit of NYS Aid payments to school districts.

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The total quarterly average balances as a percentage of total deposits are illustrated in the table below.

Percentage of Total Quarterly Average DepositsQuarters Ended
12/31/20239/30/20236/30/20233/31/202312/31/2022
Demand Deposits21.1%22.3%21.9%22.9%21.8%
Interest-Bearing Checking Accounts22.3%22.8%25.0%27.7%29.9%
Savings Deposits42.0%43.1%43.4%42.4%42.9%
Time Deposits of $250,000 or More4.7%4.4%3.9%2.7%1.8%
Other Time Deposits9.9%7.4%5.8%4.3%3.6%
Total Deposits100.0%100.0%100.0%100.0%100.0%

The total quarterly interest cost of deposits, by type of deposit and in total, for each of the most recent five quarters is set forth in the table below:

Quarterly Cost of DepositsQuarters Ended
12/31/20239/30/20236/30/20233/31/202312/31/2022
Demand Deposits%%%%%
Interest-Bearing Checking Accounts0.65%0.58%0.38%0.16%0.13%
Savings Deposits2.76%2.56%2.27%1.54%1.05%
Time Deposits of $250,000 or More4.22%3.81%3.35%2.47%1.36%
Other Time Deposits3.81%3.16%2.38%1.30%0.71%
Total Deposits1.88%1.64%1.35%0.82%0.54%

The cost of deposits increased throughout 2023. The Federal Funds rate is anticipated to decrease in 2024, the timing and magnitude of the reductions are unknown. Arrow believes it is well positioned for a variety of rate environments.

The maturities of time deposits of $250,000 or more at December 31, 2023 are presented below.  (Dollars In Thousands)

Maturing in:
Under Three Months$46,591
Three to Twelve Months127,498
20254,706
2026506
2027
2028
Later
Total$179,301

V. SHORT-TERM BORROWINGS (Dollars in Thousands)

12/31/202312/31/202212/31/2021
Overnight Advances from the FHLBNY, Federal Funds Purchased and Securities Sold Under Agreements to Repurchase:
Balance at December 31$20,000$27,000$
Maximum Month-End Balance112,00027,00015,798
Average Balance During the Year39,6592,1244,768
Average Rate During the Year5.25%4.34%0.06%
Rate at December 315.64%4.61%N/A

D. LIQUIDITY

The objective of effective liquidity management is to ensure that Arrow has the ability to raise cash when needed at a reasonable cost.  This includes the capability of meeting expected and unexpected obligations to Arrow's customers at any time. Given the uncertain nature of customer demands and the need to maximize earnings, Arrow must have available reasonably priced sources of funds, both on- and off-balance sheet, that can be accessed quickly in times of need. Arrow’s liquidity position should provide the Company with the necessary flexibility to address any unexpected near-term disruptions such as reduced cash flows from the investment and loan portfolio, unexpected deposit runoff, or increased loan originations.

Arrow's primary sources of available liquidity are overnight investments in federal funds sold, interest bearing bank balances at the Federal Reserve Bank of New York, and cash flow from investment securities and loans.  Certain investment securities are categorized as available-for-sale at time of purchase based on their marketability and collateral value, as well as their yield and maturity. The securities available-for-sale portfolio was $497.8 million at year-end 2023, a decrease of $75.7 million from the

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year-end 2022 level. Due to the potential for volatility in market values, Arrow may not always be able to sell securities on short notice at their carrying value, even to provide needed liquidity. Arrow also held interest-bearing cash balances at December 31, 2023 of $105.8 million compared to $32.8 million at December 31, 2022.

In addition to liquidity from cash, short-term investments, investment securities and loans, Arrow has supplemented available operating liquidity with additional off-balance sheet sources such as a federal funds lines of credit with correspondent banks and credit lines with the FHLBNY. The federal funds lines of credit are with two correspondent banks totaling $52 million which were not drawn on in 2023.

To support the borrowing relationship with the FHLBNY, Arrow has pledged collateral, including residential mortgage, home equity and commercial real estate loans. At December 31, 2023, Arrow had outstanding collateralized obligations with the FHLBNY of $27 million; as of that date, the unused borrowing capacity at the FHLBNY was approximately $550 million. Brokered deposits have also been identified as an available source of funding accessible in a relatively short time period. At December 31, 2023, there were $175 million in brokered CD deposits. In addition, Arrow's two bank subsidiaries have each established a borrowing facility with the Federal Reserve Bank of New York, pledging certain consumer loans as collateral for potential "discount window" advances, which are maintained for contingency liquidity purposes. At December 31, 2023, the amount available under this facility was approximately $739 million in the aggregate, and there were no advances then outstanding.

Arrow performs regular liquidity stress tests and tests of the contingent liquidity plan to ensure that an adequate amount of available funds can be generated to meet a wide variety of potential liquidity events. Additionally, Arrow continually monitors levels and composition of uninsured deposits.

Arrow measures and monitors basic liquidity as a ratio of liquid assets to total short-term liabilities, both with and without the availability of borrowing arrangements. Based on the level of overnight investments, available liquidity from the investment securities portfolio, cash flows from the loan portfolio, the stable core deposit base and the significant borrowing capacity, Arrow believes that the available liquidity is sufficient to meet all reasonably likely events or occurrences. At December 31, 2023, Arrow's primary liquidity ratio was 9.5% of total assets, well in excess of the internal policy limit of 5%. Total primary liquidity was $394.4 million, comprised of unencumbered cash and securities.

Arrow did not experience any liquidity constraints in 2023 and did not experience any such constraints in recent prior years. Arrow has not at any time during such period been forced to pay above-market rates to obtain retail deposits or other funds from any source.

E. CAPITAL RESOURCES AND DIVIDENDS

Important Regulatory Capital Standards: Dodd-Frank, enacted in 2010, directed U.S. bank regulators to promulgate revised bank organization capital standards, which were required to be at least as strict as the regulatory capital standards for banks then in effect. The Capital Rules under Dodd-Frank were adopted by the Federal bank regulatory agencies in 2013 and became effective for Arrow and its subsidiary banks on January 1, 2015. These Capital Rules are summarized in an earlier section of this Report, "Regulatory Capital Standards," beginning on page 7.

The table below sets forth the various capital ratios achieved by Arrow and its subsidiary banks, Glens Falls National and Saratoga National, as of December 31, 2023, as determined under the bank regulatory capital standards in effect on that date, as well as the minimum levels for such capital ratios that bank holding companies and banks are required to maintain under the Capital Rules (not including the "capital conservation buffer"). As demonstrated in the table, all of Arrow's and the banks' capital ratios at year-end were well in excess of the minimum required levels for such ratios, as established by the regulators. (See Item 1, Section C, under "Regulatory Capital Standards" and Item 8, Note 19 in the Notes to Consolidated Financial Statements, for information regarding the "capital conservation buffer.") In addition, on December 31, 2023, Arrow and each of the banks qualified as "well-capitalized", the highest capital classification category under the revised capital classification scheme recently established by the federal bank regulators, that was in effect on that date.

Capital Ratios:ArrowGFNBSNBMinimum Required Ratio
Tier 1 Leverage Ratio9.8%9.2%9.6%4.0%
Common Equity Tier 1 Capital Ratio13.0%13.2%12.5%4.5%
Tier 1 Risk-Based Capital Ratio13.7%13.2%12.5%6.0%
Total Risk-Based Capital Ratio14.7%14.3%13.7%8.0%

Federal bank regulators introduced an optional simplified measure of capital adequacy for qualifying community banking organizations (CBLR).  A qualifying community banking organization that opts into the CBLR framework and meets all the requirements under the CBLR framework will be considered to have met the well-capitalized ratio requirements under the “prompt corrective action” regulations and will not be required to report or calculate risk-based capital ratios.

The CBLR final rule became effective as of January 1, 2020, and Arrow and both subsidiary banks have opted out of utilizing the CBLR framework. Therefore, the Capital Rules promulgated under Dodd-Frank will remain applicable to Arrow and both subsidiary banks.

Stockholders' Equity at Year-end 2023: Total stockholders' equity was $379.8 million at December 31, 2023, an increase of $26.2 million, or 7.4%, from December 31, 2022. The net increase in total stockholders' equity during 2023 principally reflected

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the following factors: (i) $30.1 million of net income for the year, (ii) other comprehensive income of $16.2 million, (iii) $1.0 million of equity related to various stock-based compensation plans and (iv) $0.5 million of equity resulting from the dividend reinvestment plan, reduced by (v) cash dividends of $18.0 million and (vi) repurchases of common stock of $3.6 million.

Trust Preferred Securities: In each of 2003 and 2004, Arrow issued $10 million of trust preferred securities (TRUPs) in a private placement. Under the Federal Reserve Board's regulatory capital rules then in effect, TRUPs proceeds typically qualified as Tier 1 capital for bank holding companies such as Arrow, but only in amounts up to 25% of Tier 1 capital, net of goodwill less any associated deferred tax liability. Under the Dodd-Frank Act, any trust preferred securities that Arrow might issue on or after the grandfathering date set forth in Dodd-Frank (May 19, 2010) would not qualify as Tier 1 capital under bank regulatory capital guidelines. For Arrow, TRUPs outstanding prior to the grandfathering cutoff date set forth in Dodd-Frank (May 19, 2010) would continue to qualify as Tier 1 capital until maturity or redemption, subject to limitations. Thus, Arrow's outstanding TRUPs continue to qualify as Tier 1 regulatory capital, subject to such limitations.

In the first quarter of 2020, Arrow entered into interest rate swap agreements to synthetically fix the variable rate interest payments associated with $20 million in outstanding subordinated trust securities. The effective fixed rate is 3.43% until maturity. These agreements are designated as cash flow hedges.

Dividends: The source of funds for the payment by Arrow of cash dividends to shareholders consists primarily of dividends declared and paid to it by its bank subsidiaries.  In addition to legal and regulatory limitations on payments of dividends by Arrow (i.e., the need to maintain adequate regulatory capital), there are also legal and regulatory limitations applicable to the payment of dividends by the bank subsidiaries to Arrow.  As of December 31, 2023, under the statutory limitations in national banking law, the maximum amount that could have been paid by the bank subsidiaries to Arrow, without special regulatory approval, was approximately $73.6 million  The ability of Arrow and its banks to pay dividends in the future is and will continue to be influenced by regulatory policies, capital guidelines and applicable laws.

See Part II, Item 5, "Market for the Registrant's Common Equity, Related Stockholder Matters and Issuer Purchases of Equity Securities" for a recent history of its cash dividend payments.

Stock Repurchase Program: On October 25, 2023, the Board expanded its existing stock repurchase program by $5 million, bringing the total availability under the repurchase program to $9.1 million, and removed the expiration date previously incorporated into the existing repurchase program. The stock repurchase program allows Arrow to repurchase shares of its common stock in open-market or negotiated transactions. Arrow resumed repurchasing its shares in the fourth quarter of 2023. At December 31, 2023, Arrow had repurchased approximately $2.8 million (114 thousand shares) under the referenced repurchase program.

From time to time, Arrow may establish a written trading plan in accordance with Rule 10b5-1 of the Exchange Act, pursuant to which it may repurchase shares of its common stock. Additional repurchases may be made by Arrow, at times and in amounts as it deems appropriate, and may be made through open market transactions in compliance with Rule 10b-18 of the Exchange Act, subject to market conditions, applicable legal requirements, and other factors

In addition, a de minimis portion of Arrow's Common Stock was purchased during 2023 other than through its repurchase program, i.e., repurchases of Arrow shares on the market utilizing funds accumulated under Arrow's Dividend Reinvestment Plan and the surrender or deemed surrender of Arrow stock to Arrow in connection with employees' stock-for-stock exercises of compensatory stock options to buy Arrow stock.

F. OFF-BALANCE SHEET ARRANGEMENTS

In the normal course of operations, Arrow may engage in a variety of financial transactions or arrangements, including derivative transactions or arrangements, that in accordance with GAAP are not recorded in the financial statements, or are recorded in amounts that differ from the notional amounts.  These transactions or arrangements involve, to varying degrees, elements of credit, interest rate, and liquidity risk.  Such transactions or arrangements may be used by Arrow or Arrow's customers for general corporate purposes, such as managing credit, interest rate, or liquidity risk or to optimize capital, or may be used by Arrow or Arrow's customers to manage funding needs.

Arrow entered into interest rate swap agreements with its commercial customers to provide them with a long-term fixed rate, while simultaneously entering into offsetting interest rate swap agreements with a counterparty to swap the fixed rate to a variable rate to manage interest rate exposure.

These interest rate swap agreements are not designated as a hedge for accounting purposes. As the interest rate swap agreements have substantially equivalent and offsetting terms, they do not present any material exposure to Arrow's consolidated statements of income. Arrow records its interest rate swap agreements at fair value and is presented on a gross basis within other assets and other liabilities on the consolidated balance sheets. Changes in the fair value of assets and liabilities arising from these derivatives are included, net, in other income in the consolidated statement of income.

In addition, Arrow entered into two pay-fixed portfolio layer method fair value swaps, designated as hedging instruments, with a total notional amount of $250 million and $50 million, respectively, in the third quarter of 2023. Arrow is designating the fair value swaps under the portfolio layer method ("PLM"). Under PLM, the hedged items are designated as hedged layers of a closed portfolio of financial loans that are anticipated to remain outstanding for the designated hedged period. Adjustments will be made to record the swaps at fair value on the Consolidated Balance Sheets, with changes in fair value recognized in interest income. The carrying value of the fair value swaps on the Consolidated Balance Sheets will also be adjusted through interest income, based on changes in fair value attributable to changes in the hedged risk.

In the fourth quarter of 2023, Arrow entered into two interest rate swaps, designated as hedging instruments, to add stability to interest expense and to manage its exposure to the variability of the future cash flows attributable to the contractually specified

49

interest rates. The notional amounts were $100 million and $75 million, respectively. Arrow entered into pay-fixed interest rate swaps to convert rolling 90 days brokered deposits.

In addition, Arrow has entered into interest rate swaps to synthetically fix the variable rate interest payments associated with $20 million in outstanding subordinated trust securities. These agreements are designated as cash flow hedges.

For derivatives designated and that qualify as cash flow hedges of interest rate risk, the gain or loss on the derivative is recorded in Accumulated Other Comprehensive Income ("AOCI") and subsequently reclassified into interest expense in the same period during which the hedge transaction affects earnings. Amounts reported in AOCI related to derivatives will be reclassified to interest expense as interest payments are made on Arrow's Junior Subordinated Obligations Issued to Unconsolidated Subsidiary Trusts borrowings.

G. CONTRACTUAL OBLIGATIONS (Dollars In Thousands)

Payments Due by Period
Contractual ObligationTotalLess Than 1 Year1-3 Years3-5 YearsMore Than 5 Years
Long-Term Debt Obligations:
Federal Home Loan Bank Advances 1$26,500$24,250$2,250$$
Junior Subordinated Obligations Issued to Unconsolidated Subsidiary Trusts 220,00020,000
Operating Lease Obligations 36,1807311,3041,0563,089
Finance Lease Obligations 38,3122495315366,996
Obligations under Retirement Plans 445,6115,0539,3309,24321,985
Total$106,603$30,283$13,415$10,835$52,070

1 See Note 10, Debt, to the Consolidated Financial Statements for additional information on Federal Home Loan Bank Advances, including call provisions.

2 See Note 10, Debt, to the Consolidated Financial Statements for additional information on Junior Subordinated Obligations Issued to Unconsolidated Subsidiary Trusts (trust preferred securities).

3 See Note 18, Leases, to the Consolidated Financial Statements for additional information on Operating Lease Obligations.

4 See Note 13, Retirement Benefit Plans, to the Consolidated Financial Statements for additional information on Retirement Benefit Plans.

H. RECENTLY ISSUED ACCOUNTING STANDARDS

The following accounting standard has been issued and becomes effective for Arrow at a future date:

In March 2020, the Financial Accounting Standards Board (“FASB”) issued ASU 2020-04, Reference Rate Reform (Topic 848): Facilitation of the Effects of Reference Rate Reform on Financial Reporting. On January 7, 2021, the FASB issued ASU 2021-01, which refines the scope of ASC 848 and clarifies some of its guidance. The ASU and related amendments provide temporary optional expedients and exceptions to the existing guidance for applying GAAP to affected contract modifications and hedge accounting relationships in the transition away from the LIBOR or other interbank offered rate on financial reporting. The guidance also allows a one-time election to sell and/or reclassify to AFS or trading HTM debt securities that reference an interest rate affected by reference rate reform. The amendments in this ASU are effective March 12, 2020 through December 31, 2022 and permit relief solely for reference rate reform actions and different elections over the effective date for legacy and new activity. In December 2022, FASB issued ASU 2022-06, "Reference Rate Reform (Topic 848)" which deferred the sunset date of Topic 848 to December 31, 2024, to allow for a transition period after the sunset of LIBOR. Arrow does not expect it will have a material impact on the consolidated financial statements.

I. FOURTH QUARTER RESULTS

Arrow reported net income of $7.7 million for the fourth quarter of 2023, a decrease of $4.4 million, or 36.1%, from the net income of $12.1 million reported for the fourth quarter of 2022.  Diluted earnings per common share for the fourth quarter of 2023 were $0.46, down from $0.71 during the fourth quarter of 2022. The net change in earnings between the two quarters was primarily due to the following: (a) a $5.0 million decrease in net interest income, (b) a $2.4 million increase in noninterest expense offset by (c) a $319 thousand increase in noninterest income, (d) a $884 thousand decrease in the provision for credit losses, and (e) a $1.8 million decrease in the provision for income taxes.  The principal factors contributing to these quarter-to-quarter changes are included in the discussion of the year-to-year changes in net income set forth elsewhere in this Item 7, specifically, in Section B, "Results of Operations," above, as well as in Arrow's Current Report on Form 8-K, as filed with the SEC on February 1, 2024, incorporating by reference Arrow's earnings release for the year ended December 31, 2023.

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SELECTED FOURTH QUARTER FINANCIAL INFORMATION

(Dollars In Thousands, Except Per Share Amounts)

For the Quarters Ended December 31,
20232022
Interest and Dividend Income$44,324$35,904
Interest Expense18,7115,325
Net Interest Income25,61330,579
Provision for Credit Losses5251,409
Net Interest Income after Provision for Credit Losses25,08829,170
Noninterest Income7,4847,165
Noninterest Expense23,19020,792
Income Before Provision for Income Taxes9,38215,543
Provision for Income Taxes1,6593,456
Net Income$7,723$12,087
SHARE AND PER SHARE DATA:
Weighted Average Number of Shares Outstanding:
Basic17,00217,031
Diluted17,00417,087
Basic Earnings Per Common Share$0.46$0.70
Diluted Earnings Per Common Share0.46$0.71
Cash Dividends Per Common Share0.2700.262
AVERAGE BALANCES:
Assets$4,159,313$4,074,028
Earning Assets4,019,4323,940,905
Loans3,170,2622,951,547
Deposits3,593,9493,614,945
Stockholders’ Equity363,753351,402
SELECTED RATIOS (Annualized):
Return on Average Assets0.74%1.18%
Return on Average Equity8.42%13.65%
Net Interest Margin2.53%3.08%
Net Charge-offs to Average Loans0.05%0.09%
Provision for Credit Losses to Average Loans0.07%0.19%

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SUMMARY OF QUARTERLY FINANCIAL DATA (Unaudited)

The following quarterly financial information for 2023 and 2022 is unaudited, but, in the opinion of Management, fairly presents the results of Arrow.

SELECTED QUARTERLY FINANCIAL DATA

(Dollars In Thousands, Except Per Share Amounts)

2023
FirstQuarterSecondQuarterThirdQuarterFourthQuarter
Total Interest and Dividend Income$36,110$40,013$42,117$44,324
Net Interest Income28,09425,77225,35325,613
Provision for Credit Losses1,554948354525
Net (Loss) Gain on Securities(104)(181)71122
Income Before Provision for Income Taxes10,9217,6479,5709,382
Net Income8,5626,0477,7437,723
Basic Earnings Per Common Share0.500.350.460.46
Diluted Earnings Per Common Share0.500.350.460.46
2022
FirstQuarterSecondQuarterThirdQuarterFourthQuarter
Total Interest and Dividend Income$28,947$30,593$34,207$35,904
Net Interest Income27,82529,03830,90130,579
Provision for Loan Losses7699051,7151,409
Net Gain on Securities1301549548
Income Before Provision for Income Taxes16,27315,53215,56515,543
Net Income12,57511,97412,16312,087
Basic Earnings Per Common Share0.740.700.720.70
Diluted Earnings Per Common Share0.740.700.710.71

52

FY 2022 10-K MD&A

SEC filing source: 0000717538-23-000132.

Extracted structurally from real Item 7 body heading to real Item 7A/8 boundary. Confidence: high. Filing date: 2023-07-18. Report date: 2022-12-31.

Item 7. Management's Discussion and Analysis of Financial Condition and Results of Operations

Selected Quarterly Information

Dollars in thousands, except per share amounts

Share and per share amounts have been restated for the September 2022 3% stock dividend

Quarter Ended12/31/20229/30/20226/30/20223/31/202212/31/2021
Net Income$12,087$12,163$11,974$12,575$10,309
Transactions Recorded in Net Income (Net of Tax):
Net Changes in Fair Value of Equity Investments357011496(104)
Share and Per Share Data: 1
Period End Shares Outstanding16,55216,52316,50316,49316,522
Basic Average Shares Outstanding16,53516,51216,49416,51116,509
Diluted Average Shares Outstanding16,58916,55816,53516,56616,574
Basic Earnings Per Share$0.73$0.74$0.72$0.76$0.62
Diluted Earnings Per Share0.730.740.72$0.76$0.62
Cash Dividend Per Share0.2700.2620.2620.2620.252
Selected Quarterly Average Balances:
Interest-Bearing Deposits at Banks$143,499$209,001$232,545$410,644$551,890
Investment Securities845,859821,052822,112797,347681,732
Loans2,951,5472,872,0662,804,1802,678,7962,660,665
Deposits3,614,9453,598,5193,569,7543,582,2563,590,766
Other Borrowed Funds63,30450,12550,14068,59670,162
Shareholders’ Equity351,402361,675357,228370,264364,409
Total Assets4,074,0284,047,7384,012,9994,054,9434,060,540
Return on Average Assets, annualized1.18%1.19%1.20%1.26%1.01%
Return on Average Equity, annualized13.65%13.34%13.44%13.77%11.22%
Return on Average Tangible Equity, annualized 214.62%14.27%14.40%14.72%12.01%
Average Earning Assets$3,940,905$3,902,119$3,858,837$3,886,787$3,894,287
Average Paying Liabilities2,891,0922,781,9852,808,2872,855,8842,841,304
Interest Income35,90434,20730,59328,94728,354
Tax-Equivalent Adjustment 3279268269270285
Interest Income, Tax-Equivalent 336,18334,47530,86229,21728,639
Interest Expense5,3253,3061,5551,1221,152
Net Interest Income30,57930,90129,03827,82527,202
Net Interest Income, Tax-Equivalent 330,85831,16929,30728,09527,487
Net Interest Margin, annualized3.08%3.14%3.02%2.90%2.77%
Net Interest Margin, Tax-Equivalent, annualized 33.11%3.17%3.05%2.93%2.80%
Efficiency Ratio Calculation: 4
Noninterest Expense$20,792$21,448$20,345$18,945$20,860
Less: Intangible Asset Amortization4748484952
Net Noninterest Expense20,74521,40020,29718,89620,808
Net Interest Income, Tax-Equivalent30,85831,16929,30728,09527,487
Noninterest Income7,1657,8277,7448,1627,589
Less: Net Changes in Fair Value of Equity Investments4895154130(139)
Net Gross Income$37,975$38,901$36,897$36,127$35,215
Efficiency Ratio54.63%55.01%55.01%52.30%59.09%
Period-End Capital Information: 5
Total Stockholders’ Equity (i.e. Book Value)$353,538$345,550$356,498$357,243$371,186
Book Value per Share 121.3620.9121.6021.6622.47
Goodwill and Other Intangible Assets, net23,37323,47723,58323,69123,791
Tangible Book Value per Share 1,219.9519.4920.1720.2221.03
Capital Ratios: 5
Tier 1 Leverage Ratio9.80%9.71%9.60%9.37%9.20%
Common Equity Tier 1 Capital Ratio13.32%13.14%13.14%13.48%13.77%
Tier 1 Risk-Based Capital Ratio14.01%13.85%13.86%14.23%14.55%
Total Risk-Based Capital Ratio15.11%14.93%14.93%15.33%15.69%
Assets Under Trust Administration & Investment Mgmt$1,606,132$1,515,994$1,589,178$1,793,747$1,851,101

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Selected Twelve-Month Information

Dollars in thousands, except per share amounts

Share and per share amounts have been restated for the September 2022 3% stock dividend

202220212020
Net Income$48,799$49,857$40,827
Transactions Recorded in Net Income (Net of Tax):
Net Gain (Loss) on Securities31583(346)
Period End Shares Outstanding116,55216,52216,461
Basic Average Shares Outstanding116,51316,49916,406
Diluted Average Shares Outstanding116,56216,55516,422
Basic Earnings Per Share1$2.95$3.02$2.49
Diluted Earnings Per Share12.953.012.49
Cash Dividends Per Share11.060.990.96
Average Assets4,047,4803,882,6423,481,761
Average Equity360,095353,757319,814
Return on Average Assets1.21%1.28%1.17%
Return on Average Equity13.55%14.09%12.77%
Average Earning Assets$3,902,077$3,716,856$3,320,937
Average Interest-Bearing Liabilities2,834,2662,727,4412,510,655
Interest Income129,651115,550111,896
Interest Income, Tax-Equivalent*130,737116,655113,000
Interest Expense11,3085,19512,694
Net Interest Income118,343110,35599,202
Net Interest Income, Tax-Equivalent*119,429111,460100,306
Net Interest Margin3.03%2.97%2.99%
Net Interest Margin, Tax-Equivalent*3.06%3.00%3.02%
Efficiency Ratio Calculation*4
Noninterest Expense$81,530$78,048$70,678
Less: Intangible Asset Amortization193210227
Net Noninterest Expense81,33777,83870,451
Net Interest Income, Tax-Equivalent119,429111,460100,306
Noninterest Income30,89832,36932,658
Less: Net (Loss) Gain on Securities427111(464)
Net Gross Income, Adjusted$149,900$143,718$133,428
Efficiency Ratio*54.26%54.16%52.80%
Period-End Capital Information:
Tier 1 Leverage Ratio9.80%9.20%9.07%
Total Stockholders’ Equity (i.e. Book Value)$353,538$371,186$334,392
Book Value per Share21.3622.4720.31
Intangible Assets23,37323,79123,823
Tangible Book Value per Share 219.9521.0318.87
Asset Quality Information:
Net Loans Charged-off as a Percentage of Average Loans0.08%0.03%0.05%
Provision for Credit Losses as a Percentage of Average Loans0.17%0.01%0.37%
Allowance for Credit Losses as a Percentage of Period-End Loans1.00%1.02%1.13%
Allowance for Credit Losses as a Percentage of Nonperforming Loans249.95%233.89%456.32%
Nonperforming Loans as a Percentage of Period-End Loans0.40%0.44%0.25%
Nonperforming Assets as a Percentage of Total Assets0.32%0.29%0.18%

*See "Use of Non-GAAP Financial Measures" on page 4.

25

Arrow Financial Corporation

Reconciliation of Non-GAAP Financial Information

(Dollars In Thousands, Except Per Share Amounts)

Footnotes:
1.Share and per share data have been restated for the September 23, 2022, 3% stock dividend.
2.Non-GAAP Financial Measure Reconciliation: Tangible Book Value, Tangible Equity, and Return on Tangible Equity exclude goodwill and other intangible assets, net from total equity. These are non-GAAP financial measures which Arrow believes provides investors with information that is useful in understanding its financial performance.
12/31/20229/30/20226/30/20223/31/202212/31/2021
Total Stockholders' Equity (GAAP)$353,538$345,550$356,498$357,243$371,186
Less: Goodwill and Other Intangible assets, net23,37323,47723,58323,69123,791
Tangible Equity (Non-GAAP)$330,165$322,073$332,915$333,552$347,395
Period End Shares Outstanding16,55216,52316,50316,49316,522
Tangible Book Value per Share (Non-GAAP)$19.95$19.49$20.17$20.22$21.03
Net Income12,08712,16311,97412,57510,309
Return on Tangible Equity (Net Income/Tangible Equity - Annualized)14.62%14.27%14.40%14.72%12.01%
3.Non-GAAP Financial Measure Reconciliation: Net Interest Margin is the ratio of annualized tax-equivalent net interest income to average earning assets. This is also a non-GAAP financial measure which Arrow believes provides investors with information that is useful in understanding its financial performance.
12/31/20229/30/20226/30/20223/31/202212/31/2021
Interest Income (GAAP)$35,904$34,207$30,593$28,947$28,354
Add: Tax Equivalent Adjustment (Non-GAAP)279268269270285
Interest Income - Tax Equivalent (Non-GAAP)$36,183$34,475$30,862$29,217$28,639
Net Interest Income (GAAP)$30,579$30,901$29,038$27,825$27,202
Add: Tax-Equivalent adjustment (Non-GAAP)279268269270285
Net Interest Income - Tax Equivalent (Non-GAAP)$30,858$31,169$29,307$28,095$27,487
Average Earning Assets$3,940,905$3,902,119$3,858,837$3,886,787$3,894,287
Net Interest Margin (Non-GAAP)3.11%3.17%3.05%2.93%2.80%
4.Non-GAAP Financial Measure Reconciliation: Financial Institutions often use the "efficiency ratio", a non-GAAP ratio, as a measure of expense control. Arrow believes the efficiency ratio provides investors with information that is useful in understanding its financial performance. Arrow defines efficiency ratio as the ratio of noninterest expense to net gross income (which equals tax-equivalent net interest income plus noninterest income, as adjusted).
5.For the current quarter, all of the regulatory capital ratios as well as the Total Risk-Weighted Assets are calculated in accordance with bank regulatory capital rules. The December 31, 2022 CET1 ratio listed in the tables (i.e., 13.32%) exceeds the sum of the required minimum CET1 ratio plus the fully phased-in Capital Conservation Buffer (i.e., 7.00%).
12/31/20229/30/20226/30/20223/31/202212/31/2021
Total Risk Weighted Assets$2,883,902$2,856,224$2,790,520$2,661,952$2,552,812
Common Equity Tier 1 Capital384,003375,394366,798358,738351,497
Common Equity Tier 1 Ratio13.32%13.14%13.14%13.48%13.77%

26

CRITICAL ACCOUNTING ESTIMATES

The significant accounting policies, as described in Note 2 - Summary of Significant Accounting Policies to the Consolidated Financial Statements are essential in understanding the Management Discussion and Analysis. Many of the significant accounting policies require complex judgments to estimate the values of assets and liabilities. Arrow has procedures and processes in place to facilitate making these judgments. The more judgmental estimates are summarized in the following discussion. In many cases, there are numerous alternative judgments that could be used in the process of determining the inputs to the models. Where alternatives exist, Arrow has used the factors that are believed to represent the most reasonable value in developing the inputs. Actual performance that differs from estimates of the key variables could impact the results of operations.

Allowance for credit losses: The allowance for credit losses consists of the allowance for credit losses and the allowance for losses on unfunded commitments. Arrow adopted on January 1, 2021, Accounting Standards Updates (‘‘ASU’’) 2016-13, Financial Instruments - Credit Losses (Topic 326): Measurement of Credit Losses on Financial Instruments (‘‘CECL’’) and its related amendments. The CECL approach requires an estimate of the credit losses expected over the life of an exposure (or pool of exposures). The estimate of expected credit losses under the CECL approach is based on relevant information about past events, current conditions, and reasonable and supportable forecasts that affect the collectability of the reported amounts. Historical loss experience is generally the starting point for estimating expected credit losses. Arrow then considers whether the historical loss experience should be adjusted for asset-specific risk characteristics or current conditions at the reporting date that did not exist over the period from which historical experience was used. Finally, Arrow considers forecasts about future economic conditions that are reasonable and supportable. The allowance for losses on unfunded commitments represents the expected credit losses on off-balance sheet commitments such as unfunded commitments to extend credit and standby letters of credit. However, a liability is not recognized for commitments unconditionally cancellable by Arrow. The allowance for losses on unfunded commitments is determined by estimating future draws and applying the expected loss rates on those draws. Arrow considers the accounting policy relating to the allowance for credit losses to be a critical accounting estimate given the uncertainty in evaluating the level of the allowance required to cover Arrow's estimate of all expected credit losses over the expected contractual life of our loan portfolio. Determining the appropriateness of the allowance is complex and requires judgment by management about the effect of matters that are inherently uncertain. Subsequent evaluations of the then-existing loan portfolio, in light of the factors then prevailing, may result in significant changes in the allowance for credit losses in those future periods. While management’s current evaluation of the allowance for credit losses indicates that the allowance is appropriate at this time, the allowance may need to be increased in the future due to changes in conditions or assumptions. The impact of utilizing the CECL approach to calculate the reserve for credit losses will be significantly influenced by the composition, characteristics and quality of our loan portfolio, as well as the prevailing economic conditions and forecasts utilized. Material changes to these and other relevant factors may result in greater volatility to the reserve for credit losses, and therefore, greater volatility to our reported earnings. Arrow's policies on the allowance for credit losses, pension accounting and provision for income taxes are disclosed in Note 2 to the consolidated financial statements of this Form 10-K.

27

A. OVERVIEW

The following discussion and analysis focuses on and reviews Arrow's results of operations for each of the years in the three-year period ended December 31, 2022 and the financial condition as of December 31, 2022 and 2021.  The discussion below should be read in conjunction with the selected quarterly and annual information set forth above and the Consolidated Financial Statements and other financial data presented elsewhere in this Report.  When necessary, prior-year financial information has been reclassified to conform to the current-year presentation.

Summary of 2022 Financial Results: For the year ended December 31, 2022, net income was $48.8 million, down 2.1% from $49.9 million for 2021. The decrease from the prior year was primarily the result of an increase in net interest income of $8.0 million, offset by a $4.5 million increase in the provision for credit loss, a decrease in Paycheck Protection Program (PPP) revenue earned of $6.2 million and a $2.3 million decrease in the gain on the sale of loans.

Diluted EPS was $2.95 for 2022, down 2.1% from $3.01 in 2021. Return on average equity (ROE) and return on average assets (ROA) were 13.55% and 1.21%, respectively, as compared to 14.09% and 1.28%, respectively, for 2021.

Net interest income for the year ended December 31, 2022 was $118.3 million, an increase of $8.0 million, or 7.2%, from the prior year. Interest and fees on loans were $113.0 million, an increase of 7.6% from the $105.0 million for the year ended December 31, 2021. Interest and fees related to PPP loans, included in the $113.0 million, were $1.6 million. In 2021, $7.8 million of income was earned on PPP loans. Interest expense for the year ended December 31, 2022 was $11.3 million. This is an increase of $6.1 million, or 117.7%, from the $5.2 million in expense for the prior-year period.

Net interest margin was 3.03% for the year ended December 31, 2022, as compared to 2.97% for the year ended December 31, 2021. In the fourth quarter of 2022, the net interest margin was 3.08%, as compared to 2.77% for the fourth quarter of 2021. The increase in net interest margin was due to a variety of factors, including higher market rates impacting asset yields and a reduction in cash balances. Net interest margin in 2022, excluding PPP income, increased to 3.00% from 2.84% in the prior year. The cost of interest-bearing liabilities increased primarily due to the repricing of time deposits and municipal deposits.

For 2022, the provision for credit losses related to the loan portfolio was $4.8 million, compared to $272 thousand in 2021. The key drivers affecting the provision were strong loan growth, increase in net charge-offs and a deterioration in forecasted economic conditions.

Noninterest income was $30.9 million for the year ended December 31, 2022, a decrease of 4.5%, as compared to $32.4 million for the year ended December 31, 2021. Income from fiduciary activities in 2022 was $9.7 million, a decrease of $431 thousand from 2021, primarily driven by market conditions. Fees and other services to customers increased $164 thousand to $11.6 million in 2022. Gain on sales of loans decreased $2.3 million from 2021 to $83 thousand in 2022. Other operating income increased $814 thousand from 2021, due to gains related to other investments and bank-owned life insurance proceeds.

Noninterest expense for the year ended December 31, 2022 increased by $3.5 million, or 4.5%, to $81.5 million, as compared to $78.0 million in 2021. The largest component of noninterest expense is salaries and benefits paid to our employees, which totaled $47.0 million in 2022. Salaries and benefits increased $2.2 million, or 4.9%, from the prior year. Technology and equipment expense was $16.1 million, an increase of $1.2 million or 8.4%, from the prior year, reflects our continued commitment to innovation. Noninterest expense for the fourth quarter of 2022 decreased $68 thousand, or 0.3%, as compared to the fourth quarter of 2021.

The provision for income taxes for 2022 was $14.1 million, compared to $14.5 million for 2021. The effective income tax rates for 2022 and 2021 were 22.4% and 22.6%, respectively.

Total assets were $3.97 billion at December 31, 2022, a decrease of $58.4 million, or 1.5%, compared to December 31, 2021. Total cash and cash equivalents were $64.7 million at December 31, 2022, a decrease of $393.0 million, or 85.9%, compared to December 31, 2021. Total investments were $757.1 million at December 31, 2022, a decrease of $5.9 million, or 0.8%, compared to December 31, 2021. In 2022, the rising interest rate environment resulted in an increase of unrealized losses versus the prior year.

At December 31, 2022, total loan balances reached $3.0 billion, up $315 million, or 11.8%, from the prior-year level. Loan growth for the fourth quarter was $58.4 million. The consumer loan portfolio grew by $144.6 million, or 15.7%, over the balance at December 31, 2021, primarily as a result of continued strength in the indirect automobile lending program. The residential real estate loan portfolio increased $124.8 million, or 13.2%, from the prior year. Commercial loans, including commercial real estate, increased $45.9 million, or 5.7%, over the balances at December 31, 2021.

The allowance for credit losses was $30.0 million at December 31, 2022, an increase of $2.7 million from December 31, 2021. The allowance for credit losses represents 1.00% of loans outstanding, a decrease from 1.02% at year-end 2021. When expressed as a percentage of nonperforming loans, the allowance for credit loss coverage ratio was 250.0% at year-end 2022 as compared to 233.9% at year-end 2021. Asset quality remained solid at December 31, 2022. Net loan losses, expressed as an annualized percentage of average loans outstanding, were 0.08% for the year ended December 31, 2022, as compared to 0.03% for the prior year. Nonperforming assets of $12.6 million at December 31, 2022, represented 0.32% of period-end assets, compared to $11.8 million or 0.29% at December 31, 2021.

At December 31, 2022, total deposit balances were $3.5 billion, a decrease of $52.1 million, or 1.5%, from the prior-year level. Non-municipal deposits decreased by $26.6 million and municipal deposits decreased by $25.5 million as compared to December 31, 2021. Noninterest-bearing deposits grew by $26.6 million, or 3.3%, during 2022, and represented 23.9% of total deposits at year-end, as compared to the prior-year level of 22.8%. At December 31, 2022, total time deposits decreased $5.1 million from the prior-year level. Deposits decreased in the fourth quarter by $296.7 million. Non-municipal and municipal deposits decreased by $149.0 million and $147.7 million, respectively in the fourth quarter. The decline in deposits was primarily the result of increased consumer spending, pressure from competitive rate pricing and seasonality of municipal deposits.

28

Total borrowings were $74.8 million at December 31, 2022, an increase of $9.8 million, or 15.1%, compared to December 31, 2021.

Total shareholders’ equity was $353.5 million at period-end, a decrease of $17.6 million, or 4.8%, from the year-end 2021 balance. Arrow's regulatory capital ratios remained strong in 2022. At December 31, 2022, Arrow's Common Equity Tier 1 Capital Ratio was 13.32% and Total Risk-Based Capital Ratio was 15.11%. The capital ratios of Arrow and both its subsidiary banks continued to significantly exceed the “well capitalized” regulatory standards.

In 2022, Arrow upgraded its core banking system. The system upgrade reflects the strategic focus on a strong technology foundation and this investment paves the way for customer-facing enhancements and more efficient and improved internal operations as Arrow continues to work toward fully leveraging the capabilities of the new bank core system. In connection with the conversion, we have encountered, and are continuing to experience, operational and other issues, certain of which have required substantial time and resources to address, and which have had a negative impact on our operations and business and have contributed to material weaknesses in the Company’s internal controls described in Part II, Item 9A, Controls and Procedures. Additionally in 2022, Arrow further optimized its branch network with the December consolidation of Glens Falls National Bank's Aviation Road Office into nearby Queensbury locations. Meanwhile, construction on the downtown Glens Falls headquarters advanced; once completed later in 2023, the energy-efficient space will improve both the employee and customer experience.

The changes in net income, net interest income and net interest margin between the current and prior year are discussed in detail under the heading "Results of Operations," beginning on page 30.

Regulatory Capital and Decrease in Stockholders' Equity: As of December 31, 2022, Arrow continued to exceed all required minimum capital ratios under the current bank regulatory capital rules as implemented under Dodd-Frank (the "Capital Rules") at both the holding company and bank levels.  At that date, both subsidiary banks, as well as the holding company, continued to qualify as "well-capitalized" under the capital classification guidelines as defined by the Capital Rules.  Because of continued profitability and strong asset quality, the regulatory capital levels throughout recent years have consistently remained well in excess of the various required regulatory minimums in effect from time to time, as they do at present.

In 2020, federal bank regulators introduced an optional simplified measure of capital adequacy for qualifying community banking organizations (CBLR).  A qualifying community banking organization that opts into the CBLR framework and meets all the requirements under the CBLR framework will be considered to have met the well-capitalized ratio requirements under the “prompt corrective action” regulations and will not be required to report or calculate risk-based capital ratios.

The CBLR final rule became effective as of January 1, 2020, and Arrow and both subsidiary banks have opted out of utilizing the CBLR framework. Therefore, the Capital Rules promulgated under Dodd-Frank will remain applicable to Arrow and both subsidiary banks.

Total stockholders' equity was $353.5 million at December 31, 2022, a decrease of $17.6 million, or 4.8%, from December 31, 2021. The components of the change in stockholders' equity since year-end 2021 are presented in the Consolidated Statement of Changes in Stockholders' Equity on page 59. Total book value per share decreased by 4.9% over the prior year level. At December 31, 2022, tangible book value per share, a non-GAAP financial measure calculated based on tangible book value (total stockholders' equity minus intangible assets including goodwill) was $19.95, a decrease of $1.08, or 5.1%, over the December 31, 2021 amount. The net decrease in total stockholders' equity during 2022 principally reflected the following factors: (i) $48.8 million of net income for the year, plus (ii) $2.0 million of equity related to various stock-based compensation plans, plus (iii) $1.9 million of equity resulting from the dividend reinvestment plan, reduced by (iv) other comprehensive loss of $50.0 million, (v) cash dividends of $17.4 million and (vi) repurchases of common stock of $2.9 million. As of December 31, 2022, Arrow's closing stock price was $33.90, resulting in a trading multiple of 1.70 to Arrow's tangible book value. The Board of Directors declared and Arrow paid a cash dividend of $0.262 per share for the first three quarters of 2022, as adjusted for a 3% stock dividend distributed September 23, 2022, a cash dividend of $0.27 per share for the fourth quarter of 2022, and declared a $0.27 per share cash dividend for the first quarter of 2023.

Loan quality: Nonperforming loans were $12.0 million at December 31, 2022, an increase of $319 thousand, or 2.7%, from year-end 2021. The ratio of nonperforming loans to period-end loans at December 31, 2022 was 0.40%, a decrease from 0.44% at December 31, 2021 and higher than Arrow's peer group ratio of 0.38% at September 30, 2022. Loans charged-off (net of recoveries) against the allowance for credit losses was $2.1 million for 2022, an increase of $1.2 million from 2021. The ratio of net charge-offs to average loans was 0.08% for 2022 and 0.03% for 2021, compared to the peer group ratio of 0.04% for the period ended September 30, 2022. At December 31, 2022, the allowance for credit losses was $30.0 million, representing 1.00% of total loans, a decrease of 2 basis points from the December 31, 2021 ratio.

Loan Segments: As of December 31, 2022, total loans grew $315.3 million, or 11.8%, as compared to the balance at December 31, 2021.

◦    Commercial and Commercial Real Estate Loans: Combined, these loans comprised 28.4% of the total loan portfolio at period-end. Commercial property values in Arrow's region have largely remained stable, however, there remains uncertainty surrounding market conditions due to the inflation and the rising interest rate environment. Appraisals on nonperforming and watched CRE loan properties are updated as deemed necessary, usually when the loan is downgraded or when there has been significant market deterioration since the last appraisal.

◦    Consumer Loans: These loans (primarily automobile loans) comprised approximately 35.7% of the total loan portfolio at period-end. Consumer automobile loans at December 31, 2022, were $1.1 billion, or 99.6% of this portfolio segment. The vast majority of automobile loans are initiated through the purchase of vehicles by consumers with automobile

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dealers. Although previous supply chain constraints have lessened, inflation and higher rates may limit the potential growth in this category.

◦    Residential Real Estate Loans: These loans, including home equity loans, made up 35.9% of the total loan portfolio at period-end. Demand for residential real estate has continued but weakened as interest rates have increased. Arrow originated nearly all of the residential real estate loans currently held in the loan portfolio and applies conservative underwriting standards to loan originations. Arrow typically sells a portion of residential real estate mortgage originations into the secondary market. The ratio of the sales of originations to total originations tends to fluctuate from period to period based on market conditions and other factors. Since the second half 2021, sales have decreased as a result of the strategic decision to grow the residential loan portfolio. The rate at which mortgage loan originations are sold in future periods will depend on various circumstances, including prevailing mortgage rates, other lending opportunities, capital and liquidity needs, and the availability of a market for such transactions.

Liquidity and access to credit markets: Arrow did not experience any liquidity problems or special concerns in recent years or in 2022. Arrow’s liquidity position should provide the Company with the necessary flexibility to address any unexpected near-term disruptions.  Interest-bearing cash balances at December 31, 2022 were $32.8 million which represents a significant decline as compared to $430.7 million at December 31, 2021.  In the fourth quarter, deposits declined as the result of increased consumer spending, pressure from competitive rate pricing and seasonality of municipal deposits. Deposit balances nonetheless provided an abundance of liquidity to fund Arrow's asset growth. Additionally, contingent lines of credit are also available. Operating collateralized lines of credit are established and available through the FHLBNY and FRB, totaling $1.3 billion. The terms of Arrow's lines of credit have not changed significantly in recent periods (see the general liquidity discussion on page 46). Historically, Arrow has principally relied on asset-based liquidity (i.e., funds in overnight investments and cash flow from maturing investments and loans) with liability-based liquidity as a secondary source of funds (the main liability-based sources are an overnight borrowing arrangement with correspondent banks, an arrangement for overnight borrowing and term credit advances from the FHLBNY, and an additional arrangement for short-term advances at the Federal Reserve Bank discount window). Regular liquidity stress tests and tests of the contingent liquidity plan are performed to ensure that an adequate amount of available funds can be generated to meet a wide variety of potential liquidity crises.

Reference Rate Reform: On March 5, 2021, the ICE Benchmark Administration (the IBA), the administrator of LIBOR, and the United Kingdom’s Financial Conduct Authority, the regulatory supervisor for the IBA, announced certain future dates that LIBOR settings will cease to be provided by any administrator. In addition, regulators have issued statements indicating that financial institutions should not issue new LIBOR-based financial instruments after January 1, 2022. To prepare for the upcoming cessation of LIBOR, Arrow established a committee in 2020 comprised of Bank Management to prepare for the discontinuance of LIBOR, which is widely used to reprice floating rate financial instruments. Based on a review of existing floating rate financial instruments, Management has determined that the financial products tied to LIBOR will not be subject to cessation until June 30, 2023. This review also identified that only a few legacy contracts do not include appropriate fallback language. On March 15, 2022, the “Adjustable Interest Rate (LIBOR) Act” was enacted by Congress. The law provides basic framework for addressing the discontinuation of U.S. Dollar LIBOR under federal law. The law establishes a clear uniform process, on a nationwide basis, for replacing LIBOR in existing contracts that do not provide for the use of a clearly defined or practicable replacement benchmark rate (so-called “tough legacy” contracts), without affecting the ability of parties to use any appropriate benchmark rate in new contracts. In December 2022, the Federal Reserve Board adopted a final rule implementing the Adjustable Interest Rate (LIBOR) Act, which was effective February 27, 2023. Arrow no longer issues new LIBOR-based financial instruments. Furthermore, U.S. Dollar LIBOR indices utilized by Arrow's existing financial instruments shall cease on or before June 30, 2023. On January 1, 2022, Arrow designated SOFR as the replacement index for financial instruments previously tied to LIBOR.

Visa Class B Common Stock: Arrow's subsidiary bank, Glens Falls National, like other Visa member banks, bears some indirect contingent liability for Visa's direct liability arising out of certain antitrust claims involving merchant discounts to the extent that Visa's liability might exceed the amount funded in its litigation escrow account. On December 13, 2019, the Court granted final approval to a settlement in this class action lawsuit. On January 3, 2020 an appeal of the final-approved order was filed with the court. On December 16, 2021, the second circuit court of appeals set oral arguments regarding objections to final approval of the settlement for March 16, 2022. On March 16, 2022, the Second Circuit Court of Appeals heard oral arguments regarding objections to final approval of the settlement. It is currently unknown when the appeal will be decided. When the appeals process is resolved and assuming the balance in the litigation escrow account is sufficient to cover the litigation claims and related expenses, Arrow could potentially realize a gain on the receipt of Visa Class A common stock. At December 31, 2022, Glens Falls National held 27,771 shares of Visa Class B common stock, and utilizing the conversion ratio to Class A common stock at that time, these Class B shares would convert to approximately 44,000 shares of Visa Class A common stock. Since the litigation settlement is not certain, Arrow has not recognized any economic value for these shares.

B. RESULTS OF OPERATIONS

The following analysis of net interest income, the provision for credit losses, noninterest income, noninterest expense and income taxes, highlights the factors that had the greatest impact on the results of operations for December 31, 2022 and the prior two years. For a comparison of the years ended December 31, 2020 and 2021, see Part II. Item 7, Management’s Discussion and Analysis of Financial Condition and Results of Operations, in our Form 10-K for the year ended December 31, 2021.

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I. NET INTEREST INCOME

Net interest income represents the difference between interest, dividends and fees earned on loans, securities and other earning assets and interest paid on deposits and other sources of funds.  Changes in net interest income result from changes in the level and mix of earning assets and sources of funds (volume) and changes in the yields earned and interest rates paid (rate). Net interest margin is the ratio of net interest income to average earning assets.  Net interest income may also be described as the product of average earning assets and the net interest margin.

CHANGE IN NET INTEREST INCOME

(Dollars In Thousands) (GAAP Basis)

Years Ended December 31,Change From Prior Year
2021 to 20222020 to 2021
202220212020Amount%Amount%
Interest and Dividend Income$129,651$115,550$111,896$14,10112.2%$3,6543.3%
Interest Expense11,3085,19512,6946,113117.7%(7,499)(59.1)%
Net Interest Income$118,343$110,355$99,202$7,9887.2%$11,15311.2%

Net interest income was $118.3 million in 2022, an increase of $8.0 million, or 7.2%, from the $110.4 million in 2021.  This is in comparison with the increase of $11.2 million, or 11.2%, from 2020 to 2021.  Factors contributing to the year-to-year changes in net interest income over the three-year period are discussed in the following portions of this Section B.I.

The following tables reflect the components of net interest income for years ended December 31, 2022, 2021 and 2020: (i) average balances of assets, liabilities and stockholders' equity, (ii) interest and dividend income earned on earning assets and interest expense incurred on interest-bearing liabilities, (iii) average yields earned on earning assets and average rates paid on interest-bearing liabilities, (iv) the net interest spread (average yield less average cost) and (v) the net interest margin (yield) on earning assets. The yield on securities available-for-sale is based on the amortized cost of the securities. Nonaccrual loans are included in average loans.

Average Consolidated Balance Sheets and Net Interest Income Analysis

(GAAP basis)

(Dollars in Thousands)

Years Ended December 31:202220212020
InterestRateInterestRateInterestRate
AverageIncome/Earned/AverageIncome/Earned/AverageIncome/Earned/
BalanceExpensePaidBalanceExpensePaidBalanceExpensePaid
Interest-Bearing Deposits at Banks$252,835$3,1001.23%$418,4885650.14%195,8213210.16%
Investment Securities:
Fully Taxable648,54010,3571.60%470,1336,4871.38%398,9157,1311.79%
Exempt from Federal Taxes173,1843,2121.85%185,0723,5131.90%199,4103,9521.98%
Loans2,827,518112,9824.00%2,643,163104,9853.97%2,526,791100,4923.98%
Total Earning Assets3,902,077129,6513.32%3,716,856115,5503.11%3,320,937111,8963.37%
Allowance for Credit Losses(27,954)(27,187)(25,128)
Cash and Due From Banks30,46236,46435,609
Other Assets142,895156,509150,343
Total Assets$4,047,480$3,882,642$3,481,761

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Deposits:
Interest-Bearing Checking Accounts$1,038,7519730.09%$926,8757310.08%772,0001,2920.17%
Savings Deposits1,549,2787,8790.51%1,496,9061,9040.13%1,258,1545,0900.40%
Time Deposits of $250,000 Or More55,6903690.66%87,0332610.30%124,6011,4651.18%
Other Time Deposits132,5416040.46%141,6776320.45%223,1112,7821.25%
Total Interest-Bearing Deposits2,776,2609,8250.35%2,652,4913,5280.13%2,377,86610,6290.45%
Short-Term Borrowings2,124924.33%4,76830.06%57,9292460.42%
FHLBNY Term Advances and Other Long-Term Debt50,7501,1982.36%65,0001,4692.26%69,6311,6232.33%
Finance Leases5,1321933.76%5,1821953.76%5,2291963.75%
Total Interest- Bearing Liabilities2,834,26611,3080.40%2,727,4415,1950.19%2,510,65512,6940.51%
Demand Deposits815,218767,671613,408
Other Liabilities37,90133,77337,884
Total Liabilities3,687,3853,528,8853,161,947
Stockholders’ Equity360,095353,757319,814
Total Liabilities and Stockholders’ Equity$4,047,480$3,882,642$3,481,761
Net Interest Income$118,343$110,355$99,202
Net Interest Spread2.92%2.92%2.86%
Net Interest Margin3.03%2.97%2.99%

Changes between periods are attributed to movement in either the average daily balances or average rates for both earning assets and interest-bearing liabilities.  Changes attributable to both volume and rate have been allocated proportionately between the categories.

Net Interest Income Rate and Volume Analysis

(Dollars in Thousands) (GAAP basis)

2022 Compared to 2021 Change in Net Interest Income Due to:2021 Compared to 2020 Change in Net Interest Income Due to:
Interest and Dividend Income:VolumeRateTotalVolumeRateTotal
Interest-Bearing Bank Balances$(224)$2,759$2,535$309$(65)$244
Investment Securities:
Fully Taxable2,4431,4273,8701,146(1,790)(644)
Exempt from Federal Taxes(214)(87)(301)(277)(162)(439)
Loans7,1498487,9974,622(129)4,493
Total Interest and Dividend Income9,1544,94714,1015,800(2,146)3,654
Interest Expense:
Deposits:
Interest-Bearing Checking Accounts138104242221(782)(561)
Savings Deposits885,8875,975822(4,008)(3,186)
Time Deposits of $250,000 or More(92)200108(347)(857)(1,204)
Other Time Deposits(41)13(28)(779)(1,371)(2,150)
Total Deposits936,2046,297(82)(7,019)(7,101)
Short-Term Borrowings(2)9189(126)(117)(243)
Long-Term Debt(322)51(271)(106)(48)(154)
Finance Leases(2)(2)(2)1(1)
Total Interest Expense(233)6,3466,113(316)(7,183)(7,499)
Net Interest Income$9,387$(1,399)$7,988$6,116$5,037$11,153

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NET INTEREST MARGIN

YIELD ANALYSIS (GAAP Basis)December 31,
202220212020
Yield on Earning Assets3.32%3.11%3.37%
Cost of Interest-Bearing Liabilities0.40%0.19%0.51%
Net Interest Spread2.92%2.92%2.86%
Net Interest Margin3.03%2.97%2.99%
Net Interest Margin excluding PPP Loans3.00%2.84%2.97%

Arrow's earnings are derived predominantly from net interest income, which is interest income, net of interest expense. Changes in balance sheet composition, including interest-earning assets, deposits, and borrowings, combined with changes in market interest rates, impact net interest income. Net interest margin is net interest income divided by average interest-earning assets. Interest-earning assets and funding sources are managed, including noninterest and interest-bearing liabilities, in order to maximize this margin.

2022 Compared to 2021: Net interest income increased $8.0 million, or 7.2%, to $118.3 million for the year ended December 31, 2022 from $110.4 million for the year ended December 31, 2021. Interest and fees on loans were $113.0 million, an increase of 7.6% from the $105.0 million for the year ended December 31, 2021. Interest and fees related to PPP loans, included in the $113.0 million, were $1.6 million. In 2021, $7.8 million of income was earned on PPP loans. The net interest margin was 3.03% for the year ended December 31, 2022 as compared to 2.97% for the year ended December 31, 2021.

Income on investment securities increased $3.6 million, or 35.7%, between the years ended December 31, 2022 and December 31, 2021. The average balances for fully taxable securities were higher for the year, with yield increasing by 22 basis points. The average balances for securities exempt from federal taxes were lower for the year, with yield decreasing by 5 basis points.

Interest income from loans increased $8.0 million, or 7.6%, to $113.0 million for the year ended December 31, 2022 from $105.0 million for the year ended December 31, 2021. The loan portfolio yield increased 3 basis points in 2022, to 4.00%. Average loan balances increased by $184.4 million, a 7.0% increase over 2021 average balances. Within the loan portfolio, the three principal segments are residential real estate loans, consumer loans (primarily through the indirect automobile lending program) and commercial loans. The consumer loan portfolio grew by $144.6 million, or 15.7%, over the balance at December 31, 2021. The residential real estate loan portfolio increased $124.8 million, or 13.2% from the prior year. Commercial loans, including commercial real estate, increased $45.9 million, or 5.7%, over the balances at December 31, 2021.

Total interest expense on interest-bearing liabilities increased $6.1 million, or 117.7%, to $11.3 million for the year ended December 31, 2022 from $5.2 million for the year ended December 31, 2021. Average interest bearing deposit balances increased by $123.8 million and the total cost of interest-bearing deposits increased to 22 basis points from 13 basis points. In addition, average demand deposits, which are non-interest bearing, increased by $47.5 million.

II. PROVISION FOR CREDIT LOSSES AND ALLOWANCE FOR CREDIT LOSSES

Arrow considers the accounting policy relating to the allowance for credit losses to be a critical accounting policy, given the uncertainty involved in evaluating the level of the allowance required to cover credit losses inherent in the loan portfolio, and the material effect that such judgments may have on the results of operations.  The provision for credit losses for 2022 was $4.8 million, compared to the $0.3 million provision for 2021. The analysis of the method employed for determining the amount of the credit loss provision is explained in detail in Notes 2, Summary of Significant Accounting Policies, and 5, Loans, to the Consolidated Financial Statements.

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SUMMARY OF THE ALLOWANCE AND PROVISION FOR CREDIT LOSSES

(Dollars In Thousands) (Loans, Net of Unearned Income)

Years-Ended December 31,20222021
Period-End Loans$2,983,207$2,667,941
Average Loans2,827,5182,643,163
Period-End Assets3,969,5094,027,952
Nonperforming Assets, at Period-End:
Nonaccrual Loans:
Commercial Loans833
Commercial Real Estate3,1107,244
Consumer Loans3,5031,697
Residential Real Estate Loans4,1361,790
Total Nonaccrual Loans10,75710,764
Loans Past Due 90 or More Days and
Still Accruing Interest1,157823
Restructured6977
Total Nonperforming Loans11,98311,664
Repossessed Assets593126
Other Real Estate Owned
Total Nonperforming Assets12,57611,790
Allowance for Credit Losses:
Balance at Beginning of Period$27,281$29,232
Impact of the Adoption of ASU 2016-13(1,300)
Loans Charged-off:
Commercial Loans(34)(97)
Commercial Real Estate
Consumer Loans(4,079)(2,133)
Residential Real Estate Loans(30)(9)
Total Loans Charged-off(4,143)(2,239)
Recoveries of Loans Previously Charged-off:
Commercial Loans43190
Commercial Real Estate
Consumer Loans1,9731,126
Residential Real Estate Loans
Total Recoveries of Loans Previously Charged-off2,0161,316
Net Loans Charged-off(2,127)(923)
Provision for Credit Losses
Charged to Expense4,798272
Balance at End of Period$29,952$27,281
Asset Quality Ratios:
Net Charge-offs to Average Loans0.08%0.03%
Provision for Credit Losses to Average Loans0.17%0.01%
Allowance for Credit Losses to Period-end Loans1.00%1.02%
Allowance for Credit Losses to Nonperforming Loans249.95%233.89%
Nonperforming Loans to Period-end Loans0.40%0.44%
Nonperforming Assets to Period-end Assets0.32%0.29%

ALLOCATION OF THE ALLOWANCE FOR CREDIT LOSSES

(Dollars in Thousands)

20222021
Commercial Loans$1,961$2,298
Commercial Real Estate15,21313,523
Consumer Loans2,5852,402
Residential Real Estate Loans10,1939,058
Total$29,952$27,281

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Arrow adopted CECL on January 1, 2021. The CECL approach requires an estimate of the credit losses expected over the life of a loan (or pool of loans). It replaced the incurred loss approach’s threshold that required the recognition of a credit loss when it was probable that a loss event was incurred. The allowance for credit losses is a valuation account that is deducted from, or added to, the loans’ amortized cost basis to present the net, lifetime amount expected to be collected on the loans. Loan losses are charged off against the allowance when Arrow believes a loan balance is confirmed to be uncollectible. Expected recoveries do not exceed the aggregate of amounts previously charged off and expected to be charged off.

Management estimates the allowance using relevant available information from internal and external sources related to past events, current conditions, and a reasonable and supportable single economic forecast. Historical credit loss experience provides the basis for the estimation of expected credit losses. Arrow's historical loss experience was supplemented with peer information when there was insufficient loss data for Arrow. Peer selection was based on a review of institutions with comparable loss experience as well as loan yield, bank size, portfolio concentration and geography. Adjustments to historical loss information are made for differences in current loan-specific risk characteristics such as differences in credit concentrations, delinquency level, collateral values and underwriting standards as well as changes in economic conditions or other relevant factors. Management judgment is required at each point in the measurement process.

Portfolio segment is defined as the level at which an entity develops and documents a systematic methodology to determine its allowance for credit losses. Upon adoption of CECL, Management revised the manner in which loans were pooled for similar risk characteristics. Management developed portfolio segments for estimating loss based on type of borrower and collateral as follows:

Commercial Loans

Commercial Real Estate Loans

Consumer Loans

Residential Loans

Further details related to loan portfolio segments are included in Note 5, Loans, to the Consolidated Financial Statements.

Historical credit loss experience for both Arrow and segment-specific peers provides the basis for the estimation of expected credit losses. Arrow utilized regression analyses of peer data, of which Arrow is included, where observed credit losses and selected economic factors were utilized to determine suitable loss drivers for modeling lifetime probability of default (PD) rates. Arrow uses the discounted cash flow (DCF) method to estimate expected credit losses for the commercial, commercial real estate, and residential segments. For each of these loan segments, Arrow generates cash flow projections at the instrument level wherein payment expectations are adjusted for estimated prepayment speed, curtailments, time to recovery, PD, and segment-specific loss given default (LGD) risk factors. The modeling of expected prepayment speeds, curtailment rates, and time to recovery are based on historical internal data and adjusted, if necessary, based on the reasonable and supportable forecast of economic conditions.

For the loan segments utilizing the DCF method, (commercial, commercial real estate, and residential) Management utilizes externally developed economic forecast of the following economic factors as loss drivers: national unemployment, gross domestic product and home price index (HPI). The economic forecast is applied over a reasonable and supportable forecast period. Arrow utilizes a six quarter reasonable and supportable forecast period with an eight quarter reversion to the historic mean on a straight-line basis.

The combination of adjustments for credit expectations (default and loss) and timing expectations (prepayment, curtailment, and time to recovery) produces an expected cash flow stream at the instrument level. Instrument effective yield is calculated, net of the impacts of prepayment assumptions, and the instrument expected cash flows are then discounted at that effective yield to produce an instrument-level net present value of expected cash flows (NPV). An allowance for credit loss is established for the difference between the instrument’s NPV and amortized cost basis. The contractual term excludes expected extensions, renewals, and modifications unless either of the following applies: Management has a reasonable expectation at the reporting date that a troubled debt restructuring (TDR) will be executed with an individual borrower or the extension or renewal options are included in the original or modified contract at the reporting date and are not unconditionally cancellable by Arrow.

Arrow uses the vintage analysis method to estimate expected credit losses for the consumer loan segment. The vintage method was selected since the loans within the consumer loan segment are homogeneous, not just by risk characteristic, but by loan structure. Under the vintage analysis method, a loss rate is calculated based on the quarterly net charge-offs to the outstanding loan balance for each vintage year over the lookback period. Once this periodic loss rate is calculated for each quarter in the lookback period, the periodic rates are averaged into the loss rate. The loss rate is then applied to the outstanding loan balances based on the loan's vintage year. Arrow maintains, over the life of the loan, the loss curve by vintage year. If estimated losses computed by the vintage method need to be adjusted based on current conditions and the reasonable and supportable economic forecast, these adjustments would be incorporated over a six quarter reasonable and supportable forecast period, reverting to historical losses using a straight-line method over an eight quarter period. Based on current conditions, and the reasonable and supportable economic forecast, no adjustments are currently required.

The vintage and DCF models also consider the need to qualitatively adjust expected loss estimates for information not already captured in the quantitative loss estimation process. Qualitative considerations include limitations inherent in the quantitative model; trends experienced in nonperforming and delinquent loans; changes in value of underlying collateral; changes in lending policies and procedures; nature and composition of loans; portfolio concentrations that may affect loss experience across one or more components or the portfolio; the experience, ability and depth of lending management and staff; Arrow's credit review system; and the effect of external factors such as competition, legal and regulatory requirements. These

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qualitative factor adjustments may increase or decrease Arrow's estimate of expected credit losses so that the allowance for credit loss is reflective of the estimate of lifetime losses that exist in the loan portfolio at the balance sheet date.

The change in methodology from incurred loss to the expected loss over the life of the loan also impacted the allocation of the allowance for credit losses. The vintage approach combined with a shorter life of loan decreased the allowance needed for consumer loans. Residential real estate loans, due to their longer life of loan, have a higher allocation of the allowance of credit loans as compared to the incurred loss methodology.

Arrow's allowance for credit losses was $30.0 million at December 31, 2022, which represented 1.00% of loans outstanding, a decrease from 1.02% at year-end 2021.

See Note 5, Loans, to the Consolidated Financial Statements for the complete methodology used to calculate the provision for credit losses.

III. NONINTEREST INCOME

The majority of the noninterest income constitutes fee income from services, principally fees and commissions from fiduciary services, deposit account service charges, insurance commissions, net gains (losses) on securities transactions, net gains on sales of loans and other recurring fee income.

ANALYSIS OF NONINTEREST INCOME

(Dollars In Thousands)

Years Ended December 31,Change From Prior Year
2021 to 20222020 to 2021
202220212020Amount%Amount%
Income from Fiduciary Activities$9,711$10,142$8,890$(431)(4.2)%$1,25214.1%
Fees for Other Services to Customers11,62611,46210,0031641.4%1,45914.6%
Insurance Commissions6,4636,4876,876(24)(0.4)%(389)(5.7)%
Net Gain (Loss) on Securities427111(464)316284.7%575123.9%
Net Gain on Sales of Loans832,3933,889(2,310)(96.5)%(1,496)(38.5)%
Other Operating Income2,5881,7743,46481445.9%(1,690)(48.8)%
Total Noninterest Income$30,898$32,369$32,658$(1,471)(4.5)%$(289)(0.9)%

2022 Compared to 2021:  Total noninterest income in 2022 was $30.9 million, a decrease of $1.5 million, or 4.5%, from total noninterest income of $32.4 million for 2021. Income from fiduciary activities decreased $431 thousand from 2021 to 2022. The decrease was primarily driven by market conditions. Assets under trust administration and investment management at December 31, 2022 were $1.61 billion, a decrease of $245.0 million, or 13.2%, from the prior year-end balance of $1.85 billion. Fees for other services to customers were $11.6 million for 2022, an increase of $164 thousand as compared to 2021. Insurance commissions were flat to the previous year. Net gain on securities in 2022, consisting of a change in the fair value of equity investments, was $427 thousand as compared to a loss of $111 thousand in 2021.

Net gains on the sales of loans decreased in 2022 to $83 thousand, from $2.4 million in 2021. Sales decreased primarily as a result of the strategic decision in the second half of 2021 to retain more newly originated residential real estate loans. The rate at which mortgage loan originations are sold in future periods will depend on various circumstances, including prevailing mortgage rates, other lending opportunities, capital and liquidity needs, and the availability of a market for such transactions. Therefore, Arrow is unable to predict what the retention rate of such loans in future periods may be. Servicing rights are generally retained for loans originated and sold, which also generates additional noninterest income in subsequent periods (fees for other services to customers).

Other operating income increased by $814 thousand, or 45.9% between the two years primarily due to gains on other assets of $421 thousand as well as proceeds received related to bank owned life insurance of $383 thousand.

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IV. NONINTEREST EXPENSE

Noninterest expense is the measure of the delivery cost of services, products and business activities of a company.  The key components of noninterest expense are presented in the following table.

ANALYSIS OF NONINTEREST EXPENSE

(Dollars In Thousands)

Years Ended December 31,Change From Prior Year
2021 to 20222020 to 2021
202220212020Amount%Amount%
Salaries and Employee Benefits$47,003$44,798$42,061$2,2054.9%$2,7376.5%
Occupancy Expenses, Net6,2025,8145,6143886.7%2003.6%
Technology and Equipment Expense16,11814,87012,9761,2488.4%1,89414.6%
FDIC Regular Assessment1,1761,0421,06313412.9%(21)(2.0)%
Amortization of Intangible Assets193210227(17)(8.1)%(17)(7.5)%
Other Operating Expense10,83811,3148,737(476)(4.2)%2,57729.5%
Total Noninterest Expense$81,530$78,048$70,678$3,4824.5%$7,37010.4%
Efficiency Ratio54.26%54.16%52.80%0.10%0.2%1.36%2.6%

2022 compared to 2021:  Noninterest expenses for 2022 were $81.5 million, an increase of $3.5 million, or 4.5%, from 2021.  For 2022, the efficiency ratio was 54.26%. This ratio, which is a commonly used non-GAAP financial measure in the banking industry, is a comparative measure of a financial institution's operating efficiency. The efficiency ratio (a ratio where lower is better), as defined by Arrow, is the ratio of operating noninterest expense (excluding intangible asset amortization) to net interest income (on a tax-equivalent basis) plus operating noninterest income (excluding net securities gains or losses). See the discussion of the efficiency ratio in this Report under the heading “Use of Non-GAAP Financial Measures.”

Salaries and employee benefits expense increased $2.2 million or 4.9%, from 2021. Included within salaries and benefits was a $1.5 million reclassification between salaries and employee benefits and other operating expenses. Under ASU 2017-07 (Compensation-Retirement Benefits), interest cost, expected return on plan assets, amortization of prior service cost and amortization of net loss are required to be reclassified out of salaries and employee benefits. The reclassification was $1.7 million in 2021. Salaries and benefits were also impacted by increased benefit costs and incentive payments.

Technology expenses increased $1.2 million, or 8.4%, from 2021 due to the investment in upgrading the core banking system. The expense reflects the strategic focus on a strong technology foundation and paves the way for customer-facing enhancements and more efficient and improved internal operations.

Other operating expense decreased $476 thousand, or 4.2%, from 2021. The decrease is the result of the expense for estimated credit losses on off-balance sheet credit exposures of $685 thousand for 2021 as compared to $22 thousand in the current year.

V. INCOME TAXES

The following table sets forth the provision for income taxes and effective tax rates for the periods presented.

INCOME TAXES AND EFFECTIVE RATES

(Dollars In Thousands)

Years Ended December 31,Change From Prior Year
2021 to 20222020 to 2021
202220212020Amount%Amount%
Provision for Income Taxes$14,114$14,547$11,036$(433)(3.0)%$3,51131.8%
Effective Tax Rate22.4%22.6%21.3%(0.2)%(0.9)%1.3%6.1%

The provisions for federal and state income taxes amounted to $14.1 million for 2022, $14.5 million for 2021, and $11.0 million for 2020. The effective income tax rates for 2022, 2021 and 2020 were 22.4%, 22.6% and 21.3%, respectively. The effective tax rate was essentially flat between 2022 and 2021. The increase in 2021 as compared to 2020 was primarily due to the reduction of tax exempt investments held and the related investment income, combined with the increase in the New York State corporate tax rate which was effective January 1, 2021.

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C. FINANCIAL CONDITION

I. INVESTMENT PORTFOLIO

During 2022 and 2021, Arrow held no trading securities.

The available-for-sale securities portfolio, held-to-maturity securities portfolio and the equity securities portfolio are further detailed below.

The table below presents the changes in the period-end balances for available-for-sale, held-to-maturity and equity securities from December 31, 2021 to December 31, 2022 (in thousands):

(Dollars in Thousands)
Fair Value at Period-EndNet Unrealized (Losses) Gains For Period Ended
12/31/202212/31/2021Change12/31/202212/31/2021Change
Securities Available-for-Sale:
U.S. Agency Securities$175,199$108,365$66,834$(14,801)$(1,635)$(13,166)
State and Municipal Obligations340400(60)
Mortgage-Backed Securities397,156449,751(52,595)(50,599)1,009(51,608)
Corporate and Other Debt Securities800800(200)(200)
Total$573,495$559,316$14,179$(65,600)$(826)$(64,774)
Securities Held-to-Maturity:
State and Municipal Obligations$160,470$184,374$(23,904)$(3,130)$4,179$(7,309)
Mortgage-Backed Securities11,15316,918(5,765)(611)547(1,158)
Total$171,623$201,292$(29,669)$(3,741)$4,726$(8,467)
Equity Securities$2,174$1,747$427$$$

The table below presents the weighted average yield for available-for-sale and held-to-maturity securities as of December 31, 2022 (in thousands).

December 31, 2022
Within One YearAfter One But Within Five YearsAfter Five But Within Ten YearsAfter Ten YearsTotal
AmountYieldAmountYieldAmountYieldAmountYieldAmountYield
Securities Available-for-Sale:
U.S. Agency Securities$%$190,0001.6%$%$%$190,0001900000001.6%
State and Municipal Obligations206.3%%3206.8%%3406.7%
Mortgage-Backed Securities6901.7%241,3221.9%205,7431.6%%447,7551.8%
Corporate and Other Debt Securities%%1,0006.4%%1,0006.4%
Total$7101.9%$431,3221.8%$207,0631.6%$%$639,0951.8%
Securities Held-to-Maturity:
State and Municipal Obligations$52,5222.3%$108,2332.4%$2,8063.5%$396.1%$163,6002.4%
Mortgage-Backed Securities%11,7642.5%%%11,7642.5%
Corporate and Other Debt Securities%%%%%
Total$52,5222.3%$119,9972.4%$2,8063.5%$396.1%$175,3642.4%

For the years above, Arrow held no investment securities in the securities portfolio that consisted of or included, directly or indirectly, obligations of foreign governments or government agencies of foreign issuers.

In the periods referenced above, mortgage-backed securities consisted solely of mortgage pass-through securities and collateralized mortgage obligations (CMOs) issued or guaranteed by U.S. federal agencies or by government-sponsored enterprises (GSEs). Mortgage pass-through securities provide to the investor monthly portions of principal and interest pursuant to the contractual obligations of the underlying mortgages. CMOs are pools of mortgage-backed securities, the repayments on which have generally been separated into two or more components (tranches), where each tranche has a separate estimated life and yield. Arrow's practice has been to purchase pass-through securities and CMOs that are issued or guaranteed by U.S. federal agencies or GSEs, and the tranches of CMOs purchased are generally those having shorter average lives and/or

38

durations. Lower market interest rates and/or payment deferrals on underlying loans that make up mortgage-backed security collateral may impact cashflows.

In the periods referenced above, U.S. Government & Agency Obligations consisted solely of agency bonds issued by GSEs. These securities generally pay fixed semi-annual coupons with principle payments at maturity. For some, callable options are included that may impact the timing of these principal payments. Arrow's practice has been to purchase Agency securities that are issued or guaranteed by GSEs with limited embedded optionality (call features). Final maturities are generally less than 5 years.

The yields on obligations of states and municipalities exempt from federal taxation were computed on a tax-equivalent basis. The yields on other debt securities shown in the table above are calculated by dividing annual interest, including accretion of discounts and amortization of premiums, by the amortized cost of the securities at December 31, 2022.

Arrow evaluates available-for-sale debt securities in unrealized loss positions at each measurement date to determine whether the decline in the fair value below the amortized cost basis (impairment) is due to credit-related factors or non-credit related factors. Any impairment that is not credit related is recognized in other comprehensive income, net of applicable taxes. Credit-related impairment is recognized within the allowance for credit losses on the balance sheet, limited to the amount by which the amortized cost basis exceeds the fair value, with a corresponding adjustment to earnings via credit loss expense. Arrow determined that at December 31, 2022, gross unrealized losses, $65.6 million, were primarily attributable to changes in interest rates, relative to when the investment securities were purchased, and not due to the credit quality of the investment securities. In 2022, the rising interest rate environment resulted in an increase in unrealized losses versus the comparable prior period. Arrow does not intend to sell, nor is it more likely than not that Arrow will be required to sell any securities before recovery of its amortized cost basis, which may be at maturity. Therefore, Arrow carried no allowance for credit loss at December 31, 2022 and there was no credit loss expense recognized by Arrow with respect to the securities portfolio during the year ended December 31, 2022.

At December 31, 2022 and 2021, the weighted average maturity was 4.2 and 4.0 years, respectively, for debt securities in the available-for-sale portfolio.

For further information regarding the portfolio of securities available-for-sale, see Note 4, Investment Securities, to the Consolidated Financial Statements.

Securities Held-to-Maturity:

The following table sets forth the carrying value of the portfolio of securities held-to-maturity at December 31 of each of the last two years.

SECURITIES HELD-TO-MATURITY

(Dollars In Thousands)

December 31,
20222021
State and Municipal Obligations$163,600$180,195
Mortgage Backed Securities - Residential11,76416,371
Total$175,364$196,566

Arrow's held-to-maturity debt securities are comprised of GSEs and state and municipal obligations. GSE securities carry the explicit and/or implicit guarantee of the U.S. government, are widely recognized as “risk free,” and have a long history of zero credit loss. Arrow performs an analysis of the credit worthiness of municipal obligations to determine if a security is of investment grade. The analysis may include, but may not solely rely upon credit analysis conducted by external credit rating agencies. Arrow determined that the expected credit loss on its held to maturity debt portfolio was immaterial and, therefore, no allowance for credit loss was recorded as of December 31, 2022.

At December 31, 2022 and 2021, the weighted average maturity was 1.9 and 2.0 years, respectively, for the debt securities in the held-to-maturity portfolio.

For additional information regarding the fair value of the portfolio of securities held-to-maturity at December 31, 2022, see Note 4, Investment Securities, to the Consolidated Financial Statements.

EQUITY SECURITIES

(Dollars In Thousands)

The following table is the schedule of Equity Securities at December 31 of each of the last two years.

Equity Securities
December 31,
20222021
Equity Securities, at Fair Value$2,174$1,747

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II. LOAN PORTFOLIO

The amounts and respective percentages of loans outstanding represented by each principal category on the dates indicated were as follows:

a. Types of Loans

(Dollars In Thousands)

December 31,
20222021
Amount%Amount%
Commercial$140,2935%$172,5186%
Commercial Real Estate707,02224%628,92924%
Consumer1,065,13535%920,55635%
Residential Real Estate1,070,75736%945,93835%
Total Loans2,983,207100%2,667,941100%
Allowance for Credit Losses(29,952)(27,281)
Total Loans, Net$2,953,255$2,640,660

Commercial and Commercial Real Estate Loans: Commercial and commercial real estate loans in the loan portfolio were extended to businesses or borrowers primarily located in Arrow's regional markets. A portion of the loans in the commercial portfolio have variable rates tied to market indices, such as Prime, LIBOR, SOFR or FHLBNY. PPP loans were previously included within the commercial loan portfolio. There were no PPP loans outstanding as of December 31, 2022.

Consumer Loans: At December 31, 2022, consumer loans (primarily automobile loans originated through dealerships located in New York and Vermont) continue to be a significant component of Arrow's business, comprising approximately one third of the total loan portfolio.

Consumer loan originations have remained strong in 2022, with origination volume for the last three years at $572.3 million, $452.1 million and $386.4 million for 2022, 2021 and 2020, respectively.

For credit quality purposes, Arrow assigns potential automobile loan customers into one of four tiers, ranging from lower to higher quality in terms of anticipated credit risk. Arrow's experienced lending staff not only utilizes credit evaluation software tools but also reviews and evaluates each loan individually prior to the loan being funded. Arrow believes that this disciplined approach to evaluating risk has contributed to maintaining the strong credit quality in this portfolio.

Residential Real Estate Loans: Gross originations for residential real estate loans (including refinancings of mortgage loans) were $217.5 million, $244.5 million and $250.1 million for the years 2022, 2021, and 2020, respectively.

Demand for residential real estate has continued but weakened as interest rates have increased. New origination activity has benefited from the higher rates. A continuous elevated rate environment may impact future demand. Arrow continues to sell portions of these originations in the secondary market. Sales decreased during 2021 and were minimal in 2022 as the result of the strategic decision to grow the residential loan portfolio. The rate at which mortgage loan originations are sold in future periods will depend on a variety of factors, including demand for residential mortgages in our operating markets, market conditions for mortgage sales and strategic balance sheet and interest-rate risk management decisions.

The following table indicates the changing mix in the loan portfolio by including the quarterly average balances for the significant loan segments for the past five quarters.  The remaining quarter-by-quarter tables present the percentage of total loans represented by each category and the annualized yield of each category.

LOAN PORTFOLIO

Quarterly Average Loan Balances

(Dollars In Thousands)

Quarters Ended
12/31/20229/30/20226/30/20223/31/202212/31/2021
Commercial excluding PPP Loans$141,419$134,986$130,177$135,472$127,346
PPP Loans63711,26726,08648,778
Commercial Real Estate674,420661,471645,968631,255623,273
Consumer1,065,4671,047,4701,013,361932,401921,376
Residential Real Estate1,070,2411,027,5021,003,407953,582939,892
Total Loans$2,951,547$2,872,066$2,804,180$2,678,796$2,660,665

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Percentage of Total Quarterly Average Loans

Quarters Ended
12/31/20229/30/20226/30/20223/31/202212/31/2021
Commercial excluding PPP Loans4.8%4.7%4.6%5.0%4.8%
PPP Loans%%0.4%1.0%1.8%
Commercial Real Estate22.8%23.0%23.0%23.6%23.4%
Consumer36.1%36.5%36.2%34.8%34.6%
Residential Real Estate36.3%35.8%35.8%35.6%35.4%
Total Loans100.0%100.0%100.0%100.0%100.0%

Quarterly Yield on Loans

Quarters Ended
12/31/20229/30/20226/30/20223/31/202212/31/2021
Commercial (total portfolio)4.18%4.17%3.93%4.17%3.97%
Commercial excluding PPP loans4.18%4.17%3.90%3.87%3.83%
Commercial Real Estate4.57%4.60%3.82%3.80%3.78%
Consumer4.02%4.10%3.83%3.84%3.87%
Residential Real Estate3.80%3.78%3.70%3.71%3.73%
Total Loans - QTD Average4.13%4.09%3.85%3.90%3.82%

The average yield on the loan portfolio increased from 3.82% for the fourth quarter of 2021 to 4.13% for the fourth quarter of 2022. The current raising rate environment prevailed for much of 2022, which impacted new loan yields for both fixed and variable rate loans.

PPP Loans

Arrow originated over $234.2 million of PPP loans in 2020 and 2021. Arrow completed the PPP program in 2022.

Outstanding PPP Loans(Dollars In Thousands)
Years Ended December 31,
20222021
Beginning Balance$43,649$114,630
PPP Loans Funded91,511
PPP Loans Forgiven(43,649)(162,492)
Ending PPP Loans$$43,649
Income Earned on PPP Loans(Dollars In Thousands)
Years Ended December 31,
20222021
Interest Earned$97$1,067
Fees Recognized1,4776,744
Income Earned on PPP Loans$1,574$7,811

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The following table indicates the respective maturities and interest rate structure of commercial loans and commercial real estate construction loans at December 31, 2022.  For purposes of determining relevant maturities, loans are assumed to mature at (but not before) their scheduled repayment dates as required by contractual terms.  Demand loans and overdrafts are included in the “Within 1 Year” maturity category.  Most of the commercial construction loans are made with a commitment for permanent financing, whether extended by us or unrelated third parties.  The maturity distribution below reflects the final maturity of the permanent financing.

b. Maturities and Sensitivities of Loans to Changes in Interest Rates

(Dollars in Thousands)

The table below shows the maturity of loans outstanding as of December 31, 2022. Also provided are the amounts due after one year, classified according to fixed interest rates and variable interest rates (in thousands):

December 31, 2022
Within One YearAfter One But Within Five YearsAfter Five But Within 15 YearsAfter 15 YearsTotal
Commercial$26,019$74,943$39,215$116$140,293
Commercial Real Estate182,494212,354306,6075,567707,022
Consumer11,595527,907525,1325011,065,135
Residential Real Estate142,82453,594226,887647,4521,070,757
Total$362,932$868,798$1,097,841$653,636$2,983,207
After One But Within Five YearsAfter Five But Within 15 YearsAfter 15 YearsTotal
Loans maturing with:
Fixed Interest Rates$600,355$929,621$651,751$2,181,727
Variable Interest Rates268,443168,2201,885438,548
Total$868,798$1,097,841$653,636$2,620,275

COMMITMENTS AND LINES OF CREDIT

Stand-by letters of credit represent extensions of credit granted in the normal course of business, which are not reflected in the financial statements at a given date because the commitments are not funded at that time.  As of December 31, 2022, the total contingent liability for standby letters of credit amounted to $3.6 million.  In addition to these instruments, there are lines of credit to customers, including home equity lines of credit, commitments for residential and commercial construction loans and other personal and commercial lines of credit, which also may be unfunded or only partially funded from time-to-time. Commercial lines, generally issued for a period of one year, are usually extended to provide for the working capital requirements of the borrower. At December 31, 2022, outstanding unfunded loan commitments in the aggregate amount were approximately $424.2 million compared to $402.3 million at December 31, 2021.

c. Risk Elements

1. Nonaccrual, Past Due and Restructured Loans

The amounts of nonaccrual, past due and restructured loans at year-end for each of the past two years are presented in the table on page 33 under the heading "Summary of the Allowance and Provision for Credit Losses."

Loans are placed on nonaccrual status either due to the delinquency status of principal and/or interest or a judgment by Management that the full repayment of principal and interest is unlikely. Unless already placed on nonaccrual status, loans secured by home equity lines of credit are put on nonaccrual status when 120 days past due and residential real estate loans are put on nonaccrual status when 150 days past due. Commercial and commercial real estate loans are evaluated on a loan-by-loan basis and are placed on nonaccrual status when 90 days past due if the full collection of principal and interest is uncertain. Under the Uniform Retail Credit Classification and Account Management Policy established by banking regulators, fixed-maturity consumer loans not secured by real estate must generally be charged-off no later than when 120 days past due. Loans secured with non-real estate collateral in the process of collection are charged-down to the value of the collateral, less cost to sell.  Arrow had no material commitments to lend additional funds on outstanding nonaccrual loans at December 31, 2022.  Loans past due 90 days or more and still accruing interest are those loans which were contractually past due 90 days or more but because of expected repayments, were still accruing interest.

The balance of loans 30-89 days past due and still accruing interest totaled $20.4 million at December 31, 2022 and represented 0.68% of loans outstanding at that date, as compared to approximately $12.2 million, or 0.46% of loans outstanding at December 31, 2021. These non-current loans at December 31, 2022 were composed of approximately $18.2 million of consumer loans (principally indirect automobile loans), $1.8 million of residential real estate loans and $0.4 million of commercial and commercial real estate loans.

42

The method for measuring all other loans is described in detail in Note 2, Summary of Significant Accounting Policies, and Note 5, Loans, to the Consolidated Financial Statements.

Note 5, Loans, to the Consolidated Financial Statements contains detailed information on modified loans and impaired loans.

2. Potential Problem Loans

On at least a quarterly basis, the internal credit quality rating is re-evaluated for commercial loans that are either past due or fully performing but exhibit certain characteristics that could reflect well-defined weaknesses.  Loans are placed on nonaccrual status when the likely amount of future principal and interest payments are expected to be less than the contractual amounts, even if such loans are not past due.

Periodically, Arrow reviews the loan portfolio for evidence of potential problem loans.  Potential problem loans are loans that are currently performing in accordance with contractual terms, but where known information about possible credit problems of the borrower may jeopardize loan repayment and result in a non-performing loan.  In the credit monitoring program, Arrow treats loans that are classified as substandard but continue to accrue interest as potential problem loans.  At December 31, 2022, Arrow identified 52 commercial loans totaling $41.7 million as potential problem loans.  At December 31, 2021, Arrow identified 56 commercial loans totaling $37.5 million as potential problem loans.  For these loans, although positive factors such as payment history, value of supporting collateral, and/or personal or government guarantees led Arrow to conclude that accounting for them as non-performing at year-end was not warranted, other factors, specifically, certain risk factors related to the loan or the borrower justified concerns that they may become nonperforming at some point in the future.

3. Foreign Outstandings - None

4. Loan Concentrations

The loan portfolio is well diversified.  There are no concentrations of credit that exceed 10% of the portfolio, other than the general categories reported in the preceding Section C.II.a. of this Item 7, beginning on page 40.  For further discussion, see Note 1, Risks and Uncertainties, to the Consolidated Financial Statements.

5. Other Real Estate Owned and Repossessed Assets

Other real estate owned ("OREO") primarily consists of real property acquired in foreclosure.  OREO is carried at fair value less estimated cost to sell. Arrow establishes allowances for OREO losses, which are determined and monitored on a property-by-property basis and reflect the ongoing estimate of the property's estimated fair value less costs to sell. All Repossessed Assets for each of the five years in the table below consist of motor vehicles.

Distribution of OREO and Repossessed Assets (Dollars In Thousands)December 31,
202220212020
Other Real Estate Owned
Repossessed Assets593126155
Total OREO and Repossessed Assets$593$126$155

The following table summarizes changes in the net carrying amount of OREO and the number of properties for each of the periods presented. At December 31, 2022, Arrow had no OREO.

Schedule of Changes in OREO (Dollars In Thousands)202220212020
Balance at Beginning of Year$$$1,122
Properties Acquired Through Foreclosure99
Gain of Sale of OREO properties192
Subsequent Write-downs to Fair Value(19)
Sales(80)(1,314)
Balance at End of Year$$$
Number of Properties, Beginning of Year3
Properties Acquired During the Year1
Properties Sold During the Year(1)(3)
Number of Properties, End of Year

III. SUMMARY OF CREDIT LOSS EXPERIENCE

The information required in this section is presented in the discussion of the "Provision for Credit Losses and Allowance for Credit Losses" in Part II Item 7, Section B.II. beginning on page 33 of this Report, including:

•Charge-offs and Recoveries by loan type

•Factors that led to the amount of the Provision for Credit Losses

•Allocation of the Allowance for Credit Losses by loan type

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The percent of loans in each loan category is presented in the table of loan types in the preceding section on page 40 of this Report.

IV. DEPOSITS

The following table sets forth the average balances of and average rates paid on deposits for the periods indicated.

AVERAGE DEPOSIT BALANCES

(Dollars In Thousands)

Years Ended
12/31/202212/31/202112/31/2020
Average BalanceRateAverage BalanceRateAverage BalanceRate
Demand Deposits$815,218%$767,671%$613,408%
Interest-Bearing Checking Accounts1,038,7510.09%926,8750.08%772,0000.17%
Savings Deposits1,549,2780.51%1,496,9060.13%1,258,1540.40%
Time Deposits of $250,000 or More55,6900.66%87,0330.30%124,6011.18%
Other Time Deposits132,5410.46%141,6770.45%223,1111.25%
Total Deposits$3,591,4780.27%$3,420,1620.10%$2,991,2740.36%

Average total deposit balances increased by $171.3 million, or 5.0% in 2022, mainly in the demand deposit, checking and savings deposit categories.

Arrow used reciprocal deposits for a select group of municipalities to reduce the amount of investment securities required to be pledged as collateral for municipal deposits where municipal deposits in excess of the FDIC insurance coverage limits were transferred to other participating banks, divided into portions so as to qualify such transferred deposits for FDIC insurance coverage at each transferee bank. In return, reciprocal amounts are transferred to Arrow in equal amounts of deposits from the participant banks. The balances of reciprocal deposits were $520.6 million and $529.8 million at December 31, 2022 and 2021, respectively.

The following tables presents the quarterly average balance by deposit type for each of the most recent five quarters.

DEPOSIT PORTFOLIO

Quarterly Average Deposit Balances

(Dollars In Thousands)

Quarters Ended
12/31/20229/30/20226/30/20223/31/202212/31/2021
Demand Deposits$787,157$866,659$811,607$794,968$819,624
Interest-Bearing Checking Accounts1,082,267996,1161,048,7521,027,740998,398
Savings Deposits1,548,2931,549,4511,541,6161,557,8551,562,318
Time Deposits of $250,000 or More65,89749,45937,41870,10171,965
Other Time Deposits131,331136,834130,361131,592138,461
Total Deposits$3,614,945$3,598,519$3,569,754$3,582,256$3,590,766
Quarters Ended
12/31/20229/30/20226/30/20223/31/202212/31/2021
Non-Municipal Deposits$2,668,704$2,719,291$2,662,052$2,639,258$2,629,553
Municipal Deposits946,241879,228907,702942,998961,213
Total Deposits$3,614,945$3,598,519$3,569,754$3,582,256$3,590,766

The above tables provide information on trends in the balance and mix of the deposit portfolio by presenting, for each of the last five quarters, the quarterly average balances by deposit type. Time deposits over $250,000 and other time deposits have decreased for the four quarters leading into the fourth quarter of 2022. In the current quarter, the overall balance of time deposits has increased as the result of a strategic initiative to grow certificate of deposit balances. Despite the increase in the average deposit balance from the third to fourth quarter of 2022, deposits decreased from September 30, 2022 to December 31, 2022. The decrease in deposits was primarily the result of both increased consumer spending and pressure from competitive rate pricing.

In general, there is a seasonal pattern to municipal deposits which dip to a low point in August each year.  Account balances tend to increase throughout the fall and into early winter from tax deposits, flatten out after the beginning of the ensuing calendar year, and increase again at the end of March from the electronic deposit of NYS Aid payments to school districts.  In addition to seasonal behavior, the likelihood of downward trajectory of municipal balances may be the result of record high balances that

44

included American Rescue Plan and other COVID-19 pandemic response stimulus as well as increasing competition in the current rate environment.

The total quarterly average balances as a percentage of total deposits are illustrated in the table below.

Percentage of Total Quarterly Average DepositsQuarters Ended
12/31/20229/30/20226/30/20223/31/202212/31/2021
Demand Deposits21.8%24.1%22.7%22.2%22.8%
Interest-Bearing Checking Accounts29.9%27.7%29.4%28.7%27.8%
Savings Deposits42.9%43.0%43.2%43.4%43.5%
Time Deposits of $250,000 or More1.8%1.4%1.0%2.0%2.0%
Other Time Deposits3.6%3.8%3.7%3.7%3.9%
Total Deposits100.0%100.0%100.0%100.0%100.0%

The total quarterly interest cost of deposits, by type of deposit and in total, for each of the most recent five quarters is set forth in the table below:

Quarterly Cost of DepositsQuarters Ended
12/31/20229/30/20226/30/20223/31/202212/31/2021
Demand Deposits%%%%%
Interest-Bearing Checking Accounts0.13%0.11%0.08%0.06%0.07%
Savings Deposits1.05%0.63%0.23%0.11%0.10%
Time Deposits of $250,000 or More1.36%0.71%0.28%0.16%0.18%
Other Time Deposits0.71%0.43%0.34%0.33%0.35%
Total Deposits0.54%0.33%0.14%0.08%0.08%

The cost of deposits began to increase in the second quarter of 2022, and accelerated in the third and fourth quarters. The Federal Funds rate increased throughout 2022 and is anticipated to continue into 2023. Arrow believes it is well positioned for a variety of rate environments.

The maturities of time deposits of $250,000 or more at December 31, 2022 are presented below.  (Dollars In Thousands)

Maturing in:
Under Three Months$15,215
Three to Six Months13,848
Six to Twelve Months30,002
202414,653
20252,254
2026252
2027
Later
Total$76,224

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V. SHORT-TERM BORROWINGS (Dollars in Thousands)

12/31/202212/31/202112/31/2020
Overnight Advances from the FHLBNY, Federal Funds Purchased and Securities Sold Under Agreements to Repurchase:
Balance at December 31$27,000$$17,486
Maximum Month-End Balance27,00015,79873,949
Average Balance During the Year2,1244,76857,929
Average Rate During the Year4.34%0.06%0.43%
Rate at December 314.61%N/A0.07%

D. LIQUIDITY

The objective of effective liquidity management is to ensure that Arrow has the ability to raise cash when needed at a reasonable cost.  This includes the capability of meeting expected and unexpected obligations to Arrow's customers at any time. Given the uncertain nature of customer demands and the need to maximize earnings, Arrow must have available reasonably priced sources of funds, both on- and off-balance sheet, that can be accessed quickly in times of need. Arrow’s liquidity position should provide the Company with the necessary flexibility to address any unexpected near-term disruptions such as reduced cash flows from the investment and loan portfolio, unexpected deposit runoff, or increased loan originations.

Arrow's primary sources of available liquidity are overnight investments in federal funds sold, interest bearing bank balances at the Federal Reserve Bank of New York, and cash flow from investment securities and loans.  Certain investment securities are categorized as available-for-sale at time of purchase based on their marketability and collateral value, as well as their yield and maturity. The securities available-for-sale portfolio was $573.5 million at year-end 2022, an increase of $14.2 million from the year-end 2021 level. Due to the potential for volatility in market values, Arrow may not always be able to sell securities on short notice at their carrying value, even to provide needed liquidity. Arrow also held interest-bearing cash balances at December 31, 2022 of $32.8 million compared to $430.7 million at December 31, 2021.

In addition to liquidity from cash, short-term investments, investment securities and loans, Arrow has supplemented available operating liquidity with additional off-balance sheet sources such as a federal funds lines of credit with correspondent banks and credit lines with the FHLBNY. The federal funds lines of credit are with two correspondent banks totaling $52 million which were not drawn on in 2022.

To support the borrowing relationship with the FHLBNY, Arrow has pledged collateral, including residential mortgage, home equity and commercial real estate loans. At December 31, 2022, Arrow had outstanding collateralized obligations with the FHLBNY of $45 million; as of that date, the unused borrowing capacity at the FHLBNY was approximately $608 million. Brokered deposits have also been identified as an available source of funding accessible in a relatively short time period. At December 31, 2022, there were no outstanding brokered deposits. In addition, Arrow's two bank subsidiaries have each established a borrowing facility with the Federal Reserve Bank of New York, pledging certain consumer loans as collateral for potential "discount window" advances, which are maintained for contingency liquidity purposes. At December 31, 2022, the amount available under this facility was approximately $649 million in the aggregate, and there were no advances then outstanding.

Arrow performs regular liquidity stress tests and tests of the contingent liquidity plan to ensure that an adequate amount of available funds can be generated to meet a wide variety of potential liquidity events. Additionally, Arrow continually monitors levels and composition of uninsured deposits.

Arrow measures and monitors basic liquidity as a ratio of liquid assets to total short-term liabilities, both with and without the availability of borrowing arrangements. Based on the level of overnight investments, available liquidity from the investment securities portfolio, cash flows from the loan portfolio, the stable core deposit base and the significant borrowing capacity, Arrow believes that the available liquidity is sufficient to meet all reasonably likely events or occurrences. At December 31, 2022, Arrow's basic liquidity ratio, including FHLBNY collateralized borrowing capacity, was 19.6% of total assets, or $619 million in excess of Arrow's internally-set minimum target ratio of 4%.

Arrow did not experience any liquidity constraints in 2022 and did not experience any such constraints in recent prior years. Arrow has not at any time during such period been forced to pay above-market rates to obtain retail deposits or other funds from any source.

E. CAPITAL RESOURCES AND DIVIDENDS

Important Regulatory Capital Standards: Dodd-Frank, enacted in 2010, directed U.S. bank regulators to promulgate revised bank organization capital standards, which were required to be at least as strict as the regulatory capital standards for banks then in effect. The Capital Rules under Dodd-Frank were adopted by the Federal bank regulatory agencies in 2013 and became effective for Arrow and its subsidiary banks on January 1, 2015. These Capital Rules are summarized in an earlier section of this Report, "Regulatory Capital Standards," beginning on page 7.

The table below sets forth the various capital ratios achieved by Arrow and its subsidiary banks, Glens Falls National and Saratoga National, as of December 31, 2022, as determined under the bank regulatory capital standards in effect on that date, as well as the minimum levels for such capital ratios that bank holding companies and banks are required to maintain under the Capital Rules (not including the "capital conservation buffer"). As demonstrated in the table, all of Arrow's and the banks' capital ratios at year-end were well in excess of the minimum required levels for such ratios, as established by the regulators. (See Item

46

1, Section C, under "Regulatory Capital Standards" and Item 8, Note 19 in the Notes to Consolidated Financial Statements, for information regarding the "capital conservation buffer.") In addition, on December 31, 2022, Arrow and each of the banks qualified as "well-capitalized", the highest capital classification category under the revised capital classification scheme recently established by the federal bank regulators, that was in effect on that date.

Capital Ratios:ArrowGFNBSNBMinimum Required Ratio
Tier 1 Leverage Ratio9.8%9.0%10.5%4.0%
Common Equity Tier 1 Capital Ratio13.3%13.2%14.3%4.5%
Tier 1 Risk-Based Capital Ratio14.0%13.2%14.3%6.0%
Total Risk-Based Capital Ratio15.1%14.3%15.5%8.0%

Federal bank regulators introduced an optional simplified measure of capital adequacy for qualifying community banking organizations (CBLR).  A qualifying community banking organization that opts into the CBLR framework and meets all the requirements under the CBLR framework will be considered to have met the well-capitalized ratio requirements under the “prompt corrective action” regulations and will not be required to report or calculate risk-based capital ratios.

The CBLR final rule became effective as of January 1, 2020, and Arrow and both subsidiary banks have opted out of utilizing the CBLR framework. Therefore, the Capital Rules promulgated under Dodd-Frank will remain applicable to Arrow and both subsidiary banks.

Stockholders' Equity at Year-end 2022: Total stockholders' equity was $353.5 million at December 31, 2022, a decrease of $17.6 million, or 4.8%, from December 31, 2021. The net decrease in total stockholders' equity during 2022 principally reflected the following factors: (i) $48.8 million of net income for the year, plus (ii) $2.0 million of equity related to various stock-based compensation plans, plus (iii) $1.9 million of equity resulting from the dividend reinvestment plan, reduced by (iv) other comprehensive loss of $50.0 million, (v) cash dividends of $17.4 million and (vi) repurchases of common stock of $2.9 million.

Trust Preferred Securities: In each of 2003 and 2004, Arrow issued $10 million of trust preferred securities (TRUPs) in a private placement. Under the Federal Reserve Board's regulatory capital rules then in effect, TRUPs proceeds typically qualified as Tier 1 capital for bank holding companies such as Arrow, but only in amounts up to 25% of Tier 1 capital, net of goodwill less any associated deferred tax liability. Under the Dodd-Frank Act, any trust preferred securities that Arrow might issue on or after the grandfathering date set forth in Dodd-Frank (May 19, 2010) would not qualify as Tier 1 capital under bank regulatory capital guidelines. For Arrow, TRUPs outstanding prior to the grandfathering cutoff date set forth in Dodd-Frank (May 19, 2010) would continue to qualify as Tier 1 capital until maturity or redemption, subject to limitations. Thus, Arrow's outstanding TRUPs continue to qualify as Tier 1 regulatory capital, subject to such limitations. Arrow's recent failure to timely file this Annual Report on Form 10-K and the Quarterly Report on Form 10-Q for the quarter ended March 31, 2023, and deliver such reports to the trustee would represent a default under the indenture if the Trustee or the holders of at least 25% of the aggregate principal amount of the outstanding securities delivered such a notice. If the trustee delivers a notice of default, Arrow will have 30 days to remedy the default or else it will constitute an event of default under the indenture. The trustee has not provided a notice as of the date hereof.

In the first quarter of 2020, Arrow entered into interest rate swap agreements to synthetically fix the variable rate interest payments associated with $20 million in outstanding subordinated trust securities. The effective fixed rate is 3.43% until maturity. These agreements are designated as cash flow hedges.

Dividends: The source of funds for the payment by Arrow of cash dividends to stockholders consists primarily of dividends declared and paid to it by its bank subsidiaries.  In addition to legal and regulatory limitations on payments of dividends by Arrow (i.e., the need to maintain adequate regulatory capital), there are also legal and regulatory limitations applicable to the payment of dividends by the bank subsidiaries to Arrow.  As of December 31, 2022, under the statutory limitations in national banking law, the maximum amount that could have been paid by the bank subsidiaries to Arrow, without special regulatory approval, was approximately $88.8 million  The ability of Arrow and its banks to pay dividends in the future is and will continue to be influenced by regulatory policies, capital guidelines and applicable laws.

See Part II, Item 5, "Market for the Registrant's Common Equity, Related Stockholder Matters and Issuer Purchases of Equity Securities" for a recent history of its cash dividend payments.

Stock Repurchase Program: In October 2021, the Board of Directors approved a $5 million stock repurchase program, effective for the period January 1, 2022 through December 31, 2022 (the 2022 Repurchase Program), under which management is authorized, in its discretion, to permit Arrow to repurchase up to $5 million of shares of Arrow's common stock, in the open market or in privately negotiated transactions, to the extent management believes Arrow's stock is reasonably priced and such repurchases appear to be an attractive use of available capital and in the best interests of shareholders. This 2022 program replaced a similar repurchase program which was in effect for the 2021 calendar year (the 2021 program), which also authorized the repurchase of up to $5.0 million of shares of Arrow's common stock. As of December 31, 2022 approximately $2.5 million had been used under the 2022 program to repurchase Arrow shares. In addition, approximately $408 thousand of Arrow's Common Stock was purchased during 2022 other than through its repurchase program, i.e., repurchases of Arrow shares on the market utilizing funds accumulated under Arrow's Dividend Reinvestment Plan and the surrender or deemed surrender of Arrow stock to

47

Arrow in connection with employees' stock-for-stock exercises of compensatory stock options to buy Arrow stock. The 2022 program expired on December 31, 2022. A similar 2023 program, allowing for stock repurchases of up to $5 million for calendar year 2023 was approved by the Board of Directors in October 2022.

F. OFF-BALANCE SHEET ARRANGEMENTS

In the normal course of operations, Arrow may engage in a variety of financial transactions or arrangements, including derivative transactions or arrangements, that in accordance with GAAP are not recorded in the financial statements, or are recorded in amounts that differ from the notional amounts.  These transactions or arrangements involve, to varying degrees, elements of credit, interest rate, and liquidity risk.  Such transactions or arrangements may be used by Arrow or Arrow's customers for general corporate purposes, such as managing credit, interest rate, or liquidity risk or to optimize capital, or may be used by Arrow or Arrow's customers to manage funding needs.

In 2021, Arrow entered into interest rate swap agreements with certain commercial customers to provide them with a long-term fixed rate, while simultaneously Arrow entered into offsetting interest rate swap agreements with a counterparty to swap the fixed rate to a variable rate to manage interest rate exposure.

Arrow's commercial loan interest rate swap agreements are not designated as a hedge for accounting purposes. The commercial loan interest rate swap agreements have substantially equivalent and offsetting terms, they do not present any material exposure to Arrow's consolidated statements of income. Arrow records its interest rate swap agreements at fair value and is presented on a gross basis within other assets and other liabilities on the consolidated balance sheets. Changes in the fair value of assets and liabilities arising from these derivatives are included, net, in other income in the consolidated statement of income.

G. CONTRACTUAL OBLIGATIONS (Dollars In Thousands)

Payments Due by Period
Contractual ObligationTotalLess Than 1 Year1-3 Years3-5 YearsMore Than 5 Years
Long-Term Debt Obligations:
Federal Home Loan Bank Advances 1$27,800$27,800$$$
Junior Subordinated Obligations Issued to Unconsolidated Subsidiary Trusts 220,00020,000
Operating Lease Obligations 36,9969641,3361,1193,577
Finance Lease Obligations 38,5552435125367,264
Obligations under Retirement Plans 443,2024,2409,2818,68021,001
Total$106,553$33,247$11,129$10,335$51,842

1 See Note 10, Debt, to the Consolidated Financial Statements for additional information on Federal Home Loan Bank Advances, including call provisions.

2 See Note 10, Debt, to the Consolidated Financial Statements for additional information on Junior Subordinated Obligations Issued to Unconsolidated Subsidiary Trusts (trust preferred securities).

3 See Note 18, Leases, to the Consolidated Financial Statements for additional information on Operating Lease Obligations.

4 See Note 13, Retirement Benefit Plans, to the Consolidated Financial Statements for additional information on Retirement Benefit Plans.

H. RECENTLY ISSUED ACCOUNTING STANDARDS

The following accounting standard has been issued and becomes effective for Arrow at a future date:

In March 2020, the FASB issued ASU 2020-04, Reference Rate Reform (Topic 848): Facilitation of the Effects of Reference Rate Reform on Financial Reporting. On January 7, 2021, the FASB issued ASU 2021-01, which refines the scope of ASC 848 and clarifies some of its guidance. The ASU and related amendments provide temporary optional expedients and exceptions to the existing guidance for applying GAAP to affected contract modifications and hedge accounting relationships in the transition away from the LIBOR or other interbank offered rate on financial reporting. The guidance also allows a one-time election to sell and/or reclassify to AFS or trading HTM debt securities that reference an interest rate affected by reference rate reform. The amendments in this ASU are effective March 12, 2020 through December 31, 2022 and permit relief solely for reference rate reform actions and different elections over the effective date for legacy and new activity. In December 2022, FASB issued ASU 2022-06, "Reference Rate Reform (Topic 848)" which deferred the sunset date of Topic 848 to December 31, 2024, to allow for a transition period after the sunset of LIBOR. Arrow does not expect it will have a material impact on the consolidated financial statements.

In March 2022, the FASB issued ASU 2022-02, Financial Instruments-Credit Losses (Topic 326), Troubled Debt Restructurings and Vintage Disclosures. ASU 2022-02 addresses areas identified by the FASB as part of its post-implementation review of the credit losses standard (ASU 2016-13) that introduced the CECL model. The amendments eliminate the accounting guidance for troubled debt restructurings by creditors that have adopted the CECL model and enhance the disclosure

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requirements for loan refinancings and restructurings made with borrowers experiencing financial difficulty. For Arrow, ASU 2022-02 is effective for fiscal years beginning after December 15, 2022. Arrow does not expect it will have a material impact on the consolidated financial statements.

I. FOURTH QUARTER RESULTS

Arrow reported net income of $12.1 million for the fourth quarter of 2022, an increase of $1.8 million, or 17.2%, from the net income of $10.3 million reported for the fourth quarter of 2021.  Diluted earnings per common share for the fourth quarter of 2022 were $0.73, up from $0.62 during the fourth quarter of 2021. The net change in earnings between the two quarters was primarily due to the following: (a) a $3.4 million increase in net interest income, (b) a $424 thousand decrease in noninterest income, (c) a $851 thousand increase in the provision for credit losses, (d) a $68 thousand decrease in noninterest expense, and (e) a $390 thousand increase in the provision for income taxes.  The principal factors contributing to these quarter-to-quarter changes are included in the discussion of the year-to-year changes in net income set forth elsewhere in this Item 7, specifically, in Section B, "Results of Operations," above, as well as in Arrow's Current Report on Form 8-K, as filed with the SEC on January 30, 2023, incorporating by reference Arrow's earnings release for the year ended December 31, 2022.

SELECTED FOURTH QUARTER FINANCIAL INFORMATION

(Dollars In Thousands, Except Per Share Amounts)

For the Quarters Ended December 31,
20222021
Interest and Dividend Income$35,904$28,354
Interest Expense5,3251,152
Net Interest Income30,57927,202
Provision for Credit Losses1,409558
Net Interest Income after Provision for Credit Losses29,17026,644
Noninterest Income7,1657,589
Noninterest Expense20,79220,860
Income Before Provision for Income Taxes15,54313,373
Provision for Income Taxes3,4563,064
Net Income$12,087$10,309
SHARE AND PER SHARE DATA:
Weighted Average Number of Shares Outstanding:
Basic16,53516,509
Diluted16,58916,574
Basic Earnings Per Common Share$0.73$0.62
Diluted Earnings Per Common Share0.73$0.62
Cash Dividends Per Common Share0.2700.252
AVERAGE BALANCES:
Assets$4,074,028$4,060,540
Earning Assets3,940,9053,894,287
Loans2,951,5472,660,665
Deposits3,614,9453,590,766
Stockholders’ Equity351,402364,409
SELECTED RATIOS (Annualized):
Return on Average Assets1.18%1.01%
Return on Average Equity13.65%11.22%
Net Interest Margin3.08%2.77%
Net Charge-offs to Average Loans0.09%0.03%
Provision for Credit Losses to Average Loans0.19%0.08%

49

SUMMARY OF QUARTERLY FINANCIAL DATA (Unaudited)

The following quarterly financial information for 2022 and 2021 is unaudited, but, in the opinion of Management, fairly presents the results of Arrow.

SELECTED QUARTERLY FINANCIAL DATA

(Dollars In Thousands, Except Per Share Amounts)

2022
FirstQuarterSecondQuarterThirdQuarterFourthQuarter
Total Interest and Dividend Income$28,947$30,593$34,207$35,904
Net Interest Income27,82529,03830,90130,579
Provision for Credit Losses7699051,7151,409
Net (Loss) Gain on Securities13015495,00048
Income Before Provision for Income Taxes16,27315,53215,56515,543
Net Income12,57511,97412,16312,087
Basic Earnings Per Common Share0.760.720.740.73
Diluted Earnings Per Common Share0.760.720.740.73
2021
FirstQuarterSecondQuarterThirdQuarterFourthQuarter
Total Interest and Dividend Income$27,694$29,695$29,807$28,354
Net Interest Income26,15528,36028,63827,202
Provision for Loan Losses(648)26399558
Net Gain on Securities16196(106)(139)
Income Before Provision for Income Taxes16,73317,48816,81013,373
Net Income13,28013,27912,98910,309
Basic Earnings Per Common Share0.810.800.790.62
Diluted Earnings Per Common Share0.810.800.780.62

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FY 2021 10-K MD&A

SEC filing source: 0000717538-22-000081.

Extracted structurally from real Item 7 body heading to real Item 7A/8 boundary. Confidence: high. Filing date: 2022-03-11. Report date: 2021-12-31.

Item 7. Management's Discussion and Analysis of Financial Condition and Results of Operations

Selected Quarterly Information

Dollars in thousands, except per share amounts

Share and per share amounts have been restated for the September 2021 3% stock dividend

Quarter Ended12/31/20219/30/20216/30/20213/31/202112/31/2020
Net Income$10,309$12,989$13,279$13,280$12,495
Transactions Recorded in Net Income (Net of Tax):
Net Changes in Fair Value of Equity Investments(104)(79)14511966
Share and Per Share Data: 1
Period End Shares Outstanding16,04116,02016,03916,00915,981
Basic Average Shares Outstanding16,02816,02716,02415,99415,964
Diluted Average Shares Outstanding16,09116,08516,08516,03015,981
Basic Earnings Per Share$0.64$0.81$0.83$0.83$0.78
Diluted Earnings Per Share0.630.810.83$0.83$0.78
Cash Dividend Per Share0.2600.2520.2520.2520.252
Selected Quarterly Average Balances:
Interest-Bearing Deposits at Banks$551,890$416,500$369,034$334,155$349,430
Investment Securities681,732675,980668,089593,822590,151
Loans2,660,6652,641,7262,651,4492,618,3622,610,834
Deposits3,590,7663,435,9333,395,2713,254,8153,256,238
Other Borrowed Funds70,16272,18774,95782,65995,047
Shareholders’ Equity364,409359,384350,203340,708331,899
Total Assets4,060,5403,902,0413,851,9213,712,0203,721,954
Return on Average Assets, annualized1.01%1.32%1.38%1.45%1.34%
Return on Average Equity, annualized11.22%14.34%15.21%15.81%14.98%
Return on Average Tangible Equity, annualized 212.01%15.36%16.32%17.00%16.13%
Average Earning Assets$3,894,287$3,734,206$3,688,572$3,546,339$3,550,415
Average Paying Liabilities2,841,3042,705,2832,721,9612,639,2402,674,795
Interest Income28,35429,80729,69527,69428,372
Tax-Equivalent Adjustment 3285292293235251
Interest Income, Tax-Equivalent 328,63930,09929,98827,92928,623
Interest Expense1,1521,1691,3351,5391,918
Net Interest Income27,20228,63828,36026,15526,454
Net Interest Income, Tax-Equivalent 327,48728,93028,65326,39026,705
Net Interest Margin, annualized2.77%3.04%3.08%2.99%2.96%
Net Interest Margin, Tax-Equivalent, annualized 32.80%3.07%3.12%3.02%2.99%
Efficiency Ratio Calculation: 4
Noninterest Expense$20,860$19,423$19,087$18,678$18,192
Less: Intangible Asset Amortization5251535456
Net Noninterest Expense20,80819,37219,03418,62418,136
Net Interest Income, Tax-Equivalent27,48728,93028,65326,39026,705
Noninterest Income7,5897,6948,4788,6089,103
Less: Net Changes in Fair Value of Equity Investments(139)(106)19616088
Net Gross Income$35,215$36,730$36,935$34,838$35,720
Efficiency Ratio59.09%52.74%51.53%53.46%50.77%
Period-End Capital Information: 5
Total Stockholders’ Equity (i.e. Book Value)$371,186$360,171$353,033$342,413$334,392
Book Value per Share 123.1422.4822.0121.3920.92
Goodwill and Other Intangible Assets, net23,79123,87923,95523,92223,823
Tangible Book Value per Share 1,221.6620.9920.5219.8919.43
Capital Ratios: 5
Tier 1 Leverage Ratio9.20%9.39%9.29%9.37%9.07%
Common Equity Tier 1 Capital Ratio13.77%13.71%13.79%13.56%13.39%
Tier 1 Risk-Based Capital Ratio14.55%14.51%14.61%14.39%14.24%
Total Risk-Based Capital Ratio15.69%15.66%15.78%15.55%15.48%
Assets Under Trust Administration & Investment Mgmt$1,851,101$1,778,659$1,804,854$1,725,754$1,659,029

23

Selected Twelve-Month Information

Dollars in thousands, except per share amounts

Share and per share amounts have been restated for the September 2021 3% stock dividend

202120202019
Net Income$49,857$40,827$37,475
Transactions Recorded in Net Income (Net of Tax):
Net (Loss) Gain on Securities83(346)214
Period End Shares Outstanding116,04115,98115,912
Basic Average Shares Outstanding116,01815,92915,849
Diluted Average Shares Outstanding116,07315,94415,896
Basic Earnings Per Share1$3.11$2.56$2.36
Diluted Earnings Per Share13.102.562.36
Cash Dividends Per Share11.020.990.96
Average Assets3,882,6423,481,7613,028,028
Average Equity353,757319,814284,640
Return on Average Assets1.28%1.17%1.24%
Return on Average Equity14.09%12.77%13.17%
Average Earning Assets$3,716,856$3,320,937$2,891,322
Average Interest-Bearing Liabilities2,727,4412,510,6552,241,942
Interest Income115,550111,896109,759
Interest Income, Tax-Equivalent*116,655113,000111,173
Interest Expense5,19512,69421,710
Net Interest Income110,35599,20288,049
Net Interest Income, Tax-Equivalent*111,460100,30689,463
Net Interest Margin2.97%2.99%3.05%
Net Interest Margin, Tax-Equivalent*3.00%3.02%3.09%
Efficiency Ratio Calculation*4
Noninterest Expense$78,048$70,678$67,450
Less: Intangible Asset Amortization210227245
Net Noninterest Expense77,83870,45167,205
Net Interest Income, Tax-Equivalent111,460100,30689,463
Noninterest Income32,36932,65828,555
Less: Net (Loss) Gain on Securities111(464)289
Net Gross Income, Adjusted$143,718$133,428$117,729
Efficiency Ratio*54.16%52.80%57.08%
Period-End Capital Information:
Tier 1 Leverage Ratio9.20%9.07%9.98%
Total Stockholders’ Equity (i.e. Book Value)$371,186$334,392$301,728
Book Value per Share23.1420.9218.96
Intangible Assets23,79123,82323,534
Tangible Book Value per Share 221.6619.4317.48
Asset Quality Information:
Net Loans Charged-off as a Percentage of Average Loans0.03%0.05%0.05%
Provision for Credit Losses as a Percentage of Average Loans0.01%0.37%0.09%
Allowance for Credit Losses as a Percentage of Period-End Loans1.02%1.13%0.89%
Allowance for Credit Losses as a Percentage of Nonperforming Loans233.89%456.32%481.41%
Nonperforming Loans as a Percentage of Period-End Loans0.44%0.25%0.18%
Nonperforming Assets as a Percentage of Total Assets0.29%0.18%0.18%

*See "Use of Non-GAAP Financial Measures" on page 4.

24

Arrow Financial Corporation

Reconciliation of Non-GAAP Financial Information

(Dollars In Thousands, Except Per Share Amounts)

Footnotes:
1.Share and per share data have been restated for the September 24, 2021, 3% stock dividend.
2.Non-GAAP Financial Measure Reconciliation: Tangible Book Value, Tangible Equity, and Return on Tangible Equity exclude goodwill and other intangible assets, net from total equity. These are non-GAAP financial measures which Arrow believes provides investors with information that is useful in understanding its financial performance.
12/31/20219/30/20216/30/20213/31/202112/31/2020
Total Stockholders' Equity (GAAP)$371,186$360,171$353,033$342,413$334,392
Less: Goodwill and Other Intangible assets, net23,79123,87923,95523,92223,823
Tangible Equity (Non-GAAP)$347,395$336,292$329,078$318,491$310,569
Period End Shares Outstanding16,04116,02016,03916,00915,981
Tangible Book Value per Share (Non-GAAP)$21.66$20.99$20.52$19.89$19.43
Net Income10,30912,98913,27913,28012,495
Return on Tangible Equity (Net Income/Tangible Equity - Annualized)12.01%15.36%16.32%17.00%16.13%
3.Non-GAAP Financial Measure Reconciliation: Net Interest Margin is the ratio of annualized tax-equivalent net interest income to average earning assets. This is also a non-GAAP financial measure which Arrow believes provides investors with information that is useful in understanding its financial performance.
12/31/20219/30/20216/30/20213/31/202112/31/2020
Interest Income (GAAP)$28,354$29,807$29,695$27,694$28,372
Add: Tax Equivalent Adjustment (Non-GAAP)285292293235251
Interest Income - Tax Equivalent (Non-GAAP)$28,639$30,099$29,988$27,929$28,623
Net Interest Income (GAAP)$27,202$28,638$28,360$26,155$26,454
Add: Tax-Equivalent adjustment (Non-GAAP)285292293235251
Net Interest Income - Tax Equivalent (Non-GAAP)$27,487$28,930$28,653$26,390$26,705
Average Earning Assets$3,894,287$3,734,206$3,688,572$3,546,339$3,550,415
Net Interest Margin (Non-GAAP)2.80%3.07%3.12%3.02%2.99%
4.Non-GAAP Financial Measure Reconciliation: Financial Institutions often use the "efficiency ratio", a non-GAAP ratio, as a measure of expense control. Arrow believes the efficiency ratio provides investors with information that is useful in understanding its financial performance. Arrow defines efficiency ratio as the ratio of noninterest expense to net gross income (which equals tax-equivalent net interest income plus noninterest income, as adjusted).
5.For the current quarter, all of the regulatory capital ratios in the table above, as well as the Total Risk-Weighted Assets and Common Equity Tier 1 Capital amounts listed in the table below, are estimates based on, and calculated in accordance with bank regulatory capital rules. All prior quarters reflect actual results. The December 31, 2021 CET1 ratio listed in the tables (i.e., 13.77%) exceeds the sum of the required minimum CET1 ratio plus the fully phased-in Capital Conservation Buffer (i.e., 7.00%).
12/31/20219/30/20216/30/20213/31/202112/31/2020
Total Risk Weighted Assets$2,552,812$2,511,910$2,438,445$2,404,456$2,357,094
Common Equity Tier 1 Capital351,497344,507336,265326,039315,696
Common Equity Tier 1 Ratio13.77%13.71%13.79%13.56%13.39%

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CRITICAL ACCOUNTING ESTIMATES

The significant accounting policies, as described in Note 2 - Summary of Significant Accounting Policies to the Consolidated Financial Statements are essential in understanding the Management Discussion and Analysis. Many of the significant accounting policies require complex judgments to estimate the values of assets and liabilities. Arrow has procedures and processes in place to facilitate making these judgments. The more judgmental estimates are summarized in the following discussion. In many cases, there are numerous alternative judgments that could be used in the process of determining the inputs to the models. Where alternatives exist, Arrow has used the factors that are believed to represent the most reasonable value in developing the inputs. Actual performance that differs from estimates of the key variables could impact the results of operations.

Allowance for credit losses: The allowance for credit losses consists of the allowance for credit losses and the allowance for losses on unfunded commitments. As a result of the Arrow's January 1, 2021, adoption of Accounting Standards Updates (‘‘ASU’’) 2016-13, Financial Instruments - Credit Losses (Topic 326): Measurement of Credit Losses on Financial Instruments (‘‘CECL’’) and its related amendments, our methodology for estimating the reserve for credit losses changed significantly from December 31, 2020. The standard replaced the ‘‘incurred loss’’ approach with an ‘‘expected loss’’ approach known as current expected credit loss. The CECL approach requires an estimate of the credit losses expected over the life of an exposure (or pool of exposures). It removes the incurred loss approach’s threshold that delayed the recognition of a credit loss until it was ‘‘probable’' that a loss event was ‘‘incurred.’’ The estimate of expected credit losses under the CECL approach is based on relevant information about past events, current conditions, and reasonable and supportable forecasts that affect the collectability of the reported amounts. Historical loss experience is generally the starting point for estimating expected credit losses. Arrow then considers whether the historical loss experience should be adjusted for asset-specific risk characteristics or current conditions at the reporting date that did not exist over the period from which historical experience was used. Finally, Arrow considers forecasts about future economic conditions that are reasonable and supportable. The allowance for losses on unfunded commitments represents the expected credit losses on off-balance sheet commitments such as unfunded commitments to extend credit and standby letters of credit. However, a liability is not recognized for commitments unconditionally cancellable by Arrow. The allowance for losses on unfunded commitments is determined by estimating future draws and applying the expected loss rates on those draws. Arrow considers the accounting policy relating to the allowance for credit losses to be a critical accounting estimate given the uncertainty in evaluating the level of the allowance required to cover Arrow's estimate of all expected credit losses over the expected contractual life of our loan portfolio. Determining the appropriateness of the allowance is complex and requires judgment by management about the effect of matters that are inherently uncertain. Subsequent evaluations of the then-existing loan portfolio, in light of the factors then prevailing, may result in significant changes in the allowance for credit losses in those future periods. While management’s current evaluation of the allowance for credit losses indicates that the allowance is appropriate at this time, the allowance may need to be increased in the future due to changes in conditions or assumptions. The impact of utilizing the CECL approach to calculate the reserve for credit losses will be significantly influenced by the composition, characteristics and quality of our loan portfolio, as well as the prevailing economic conditions and forecasts utilized. Material changes to these and other relevant factors may result in greater volatility to the reserve for credit losses, and therefore, greater volatility to our reported earnings. Arrow's policies on the allowance for credit losses, pension accounting and provision for income taxes are disclosed in Note 1 to the consolidated financial statements of this Form 10-K.

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A. OVERVIEW

The following discussion and analysis focuses on and reviews Arrow's results of operations for each of the years in the three-year period ended December 31, 2021 and the financial condition as of December 31, 2021 and 2020.  The discussion below should be read in conjunction with the selected quarterly and annual information set forth above and the Consolidated Financial Statements and other financial data presented elsewhere in this Report.  When necessary, prior-year financial information has been reclassified to conform to the current-year presentation.

COVID-19 Pandemic:

Arrow continues to monitor the impact of the pandemic variants and all the challenges they present on our business and operations and the health and safety of our employees and customers are at the forefront of related decisions.

Arrow continues to comply with Federal and New York State guidelines and regulations. All employees and directors are vaccinated, subject to appropriate health and religious exemptions. Arrow continues to encourage remote work and minimize work-related travel and in-person meetings. A pandemic bonus to eligible employees, the second in two years, was awarded in recognition of the enduring and exceptional pandemic performance of Arrow's employees. Arrow managed to avoid widespread lobby closures for the majority of the year.

As Arrow cannot predict the duration or scope of the pandemic or its impact on economic and financial markets or its impact on the business, Arrow is unable to reasonably estimate the overall impact on the Company. For further discussion of the impact COVID-19 has had and may in the future have on Arrow and its financial results and operations, please refer to the Risk Factors included in Part I, Item 1A, beginning on page 14 of this Report.

Summary of 2021 Financial Results: For the year ended December 31, 2021, net income reached a record $49.9 million, up 22.1% over net income of $40.8 million for 2020. For 2021, revenue increased by $10.9 million and the provision for credit losses decreased by $9.0 million, which was partially offset by higher operating expenses and income taxes. Diluted EPS was $3.10 for 2021, up 21.2% from $2.56 in 2020.

Return on average equity (ROE) and return on average assets (ROA) were 14.09% and 1.28%, respectively, as compared to 12.77% and 1.17%, respectively, for 2020.

At December 31, 2021, total loan balances reached $2.7 billion, up $73 million, or 2.8%, from the prior-year level. Net of $70.1 million of PPP loans forgiven by the Small Business Administration in 2021, loans grew by $143.1 million for the year. The consumer loan portfolio grew by $60.8 million, or 7.1%, over the balance at December 31, 2020, primarily as a result of continued strength in the indirect automobile lending program. Net of approximately $52.1 million of loans sold in 2021, the residential real estate loan portfolio increased $23.0 million, or 2.5% from the prior year. Commercial loans, including commercial real estate, decreased $10.9 million, or 1.3%, over the balances at December 31, 2020. The decrease in commercial loans includes $70.1 million of PPP loans forgiven by the Small Business Administration in 2021.

At December 31, 2021, total deposit balances reached $3.6 billion, up by $315.8 million, or 9.8%, from the prior-year level. Noninterest-bearing deposits grew by $108.9 million, or 15.5%, during 2021, and represented 22.8% of total deposits at year-end as compared to the prior-year level of 21.7%. At December 31, 2021, total time deposits decreased $63.0 million from the prior-year level.

Net interest income for the year ending December 31, 2021, was $110.4 million, an increase of $11.2 million, or 11.2%, from the prior year. Interest and fees on loans were $105.0 million, an increase of 4.5% from the $100.5 million for the year ending December 31, 2020. Interest and fees related to PPP loans, included in the $105.0 million, were $7.8 million. Interest expense for the year ending December 31, 2021 was $5.2 million. This is a decrease of $7.5 million, or 59.1%, from the $12.7 million in expense for the year ending December 31, 2020. The net interest margin was 2.97% for the year ending December 31, 2021, as compared to 2.99% for the year ended December 31, 2020.

Noninterest income was $32.4 million for the year ending December 31, 2021, a decrease of 0.9% as compared to $32.7 million for the year ending December 31, 2020. Income from fiduciary activities in 2021 was $10.1 million, an increase of $1.3 million from 2020. Fees and other services to customers increased $1.5 million from 2020 to $11.5 million in 2021. Interchange fees related to increased customer activity of debit card usage was the largest driver of the increase. Gain on sales of loans decreased $1.5 million from 2020 to $2.4 million in 2021 as a result of the strategic decision in the second half of 2021 to retain more newly originated residential real estate loans. The decrease in other operating income from 2020 is primarily driven by the $1.4 million decrease in income related to interest rate swap agreements.

Noninterest expense for the year ending December 31, 2021, increased by $7.4 million, or 10.5%, to $78.1 million compared to $70.7 million in 2020. The largest component of noninterest expense is salaries and benefits paid to our employees, which totaled $44.8 million in 2021. Noninterest expense for the three-month period ended December 31, 2021, increased $2.7 million, or 14.7%, as compared to the fourth quarter of 2020. Other operating expenses increased from the prior comparable quarter as the result of $1.4 million in non-recurring litigation reserve expense.

In addition, during 2021, Arrow began to renovate a large portion of its Glens Falls headquarters, including workspace for support teams and the Main Office branch. Also, Arrow continued its branch optimization initiative. Saratoga National Bank consolidated two smaller branches into one larger, fully renovated branch at Wilton Square. Glens Falls National Bank consolidated two branches within a mile of each other in Fort Edward, allowing Arrow to serve the community from one central, updated location. Throughout the year, a combination of renovation, consolidation and relocation has allowed us to deliver an enhanced customer experience while streamlining expenses.

On the technology front, Arrow prepared a new online account opening platform, which launched in 2021 for Saratoga National Bank and will be followed later in 2022 at Glens Falls National Bank. Work also began in late 2021 on replacing our core technology in preparation for an upgrade in the summer of 2022.

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The changes in net income, net interest income and net interest margin between the current and prior year are discussed in detail under the heading "RESULTS OF OPERATIONS," beginning on page 30.

Regulatory Capital and Increase in Stockholders' Equity: As of December 31, 2021, Arrow continued to exceed all required minimum capital ratios under the current bank regulatory capital rules as implemented under Dodd-Frank (the "Capital Rules") at both the holding company and bank levels.  At that date, both subsidiary banks, as well as the holding company, continued to qualify as "well-capitalized" under the capital classification guidelines as defined by the Capital Rules.  Because of continued profitability and strong asset quality, the regulatory capital levels throughout recent years have consistently remained well in excess of the various required regulatory minimums in effect from time to time, as they do at present.

In 2020, federal bank regulators introduced an optional simplified measure of capital adequacy for qualifying community banking organizations (CBLR).  A qualifying community banking organization that opts into the CBLR framework and meets all the requirements under the CBLR framework will be considered to have met the well-capitalized ratio requirements under the “prompt corrective action” regulations and will not be required to report or calculate risk-based capital ratios.

The CBLR final rule became effective as of January 1, 2020, and Arrow and both subsidiary banks have opted out of utilizing the CBLR framework. Therefore, the Capital Rules promulgated under Dodd-Frank will remain applicable to Arrow and both subsidiary banks.

Total stockholders' equity was $371.2 million at December 31, 2021, an increase of $36.8 million, or 11.0%, from the year earlier level. The components of the change in stockholders' equity since year-end 2020 are presented in the Consolidated Statement of Changes in Stockholders' Equity on page 62. Total book value per share increased by 10.6% over the prior year level. At December 31, 2021, tangible book value per share, a non-GAAP financial measure calculated based on tangible book value (total stockholders' equity minus intangible assets including goodwill) was $21.66, an increase of $2.23, or 11.5%, over the December 31, 2020 amount. The increase in total stockholders' equity during 2021 principally reflected the following factors: (i) $49.9 million of net income for the year, plus (ii) $2.78 million of equity related to various stock-based compensation plans, plus (iii) $1.8 million of equity resulting from the dividend reinvestment plan, plus (iv) cumulative impact of adoption of ASU 2016-13 of $120 thousand and (v) other comprehensive income of $1.2 million reduced by (vi) cash dividends of $16.3 million and (vii) repurchases of common stock of $2.7 million. As of December 31, 2021, Arrow's closing stock price was $35.23, resulting in a trading multiple of 1.63 to Arrow's tangible book value. The Board of Directors declared and Arrow paid a cash dividend of $0.252 per share for the first three quarters of 2021, as adjusted for a 3% stock dividend distributed September 24, 2021, a cash dividend of $0.26 per share for the fourth quarter of 2021, and declared a $0.27 per share cash dividend for the first quarter of 2022.

Loan quality: Nonperforming loans were $11.7 million at December 31, 2021, an increase of $5.3 million, or 82.1%, from year-end 2020. The increase was due to two commercial real estate loans being classified as nonaccrual during 2021. The ratio of nonperforming loans to period-end loans at December 31, 2021 was 0.44%, an increase from 0.25% at December 31, 2020 and less than Arrow's peer group ratio of 0.55% at September 30, 2021. Loans charged-off (net of recoveries) against the allowance for credit losses was $923 thousand for 2021, a decrease of $351 thousand from 2020. The ratio of net charge-offs to average loans was 0.03% for 2021 and 0.05% for 2020, compared to the peer group ratio of 0.05% for the period ended September 30, 2021. At December 31, 2021, the allowance for credit losses was $27.3 million, representing 1.02% of total loans, a decrease of 11 basis points from the December 31, 2020 ratio.

Loan Segments: As of December 31, 2021, total loans grew $72.9 million, or 2.8%, as compared to the balance at December 31, 2020.

◦    Commercial and Commercial Real Estate Loans: Combined, these loans comprise 30.0% of the total loan portfolio at period-end. Commercial property values in Arrow's region have largely remained stable, however, there remains uncertainty surrounding market conditions due to the pandemic. Appraisals on nonperforming and watched CRE loan properties are updated as deemed necessary, usually when the loan is downgraded or when there has been significant market deterioration since the last appraisal.

◦    Consumer Loans: These loans (primarily automobile loans) comprised approximately 34.5% of the total loan portfolio at period-end. Consumer automobile loans at December 31, 2021, were $915.6 million, or 99.5% of this portfolio segment. In 2021, Arrow did not experience any significant increase in the delinquency rate or in the percentage of nonperforming loans in this segment. The vast majority of automobile loans are initiated through the purchase of vehicles by consumers with automobile dealers. As of December 31, 2021, demand was strong. However, supply constraints, with both new and used vehicles, may limit the potential growth in this category.

◦    Residential Real Estate Loans: These loans, including home equity loans, made up 35.5% of the total loan portfolio at period-end. The residential real estate market in Arrow's service area has been stable in recent periods. Arrow originated nearly all of the residential real estate loans currently held in the loan portfolio and applies conservative underwriting standards to loan originations. Arrow typically sells a portion of residential real estate mortgage originations into the secondary market. The ratio of the sales of originations to total originations tends to fluctuate from period to period based on market conditions and other factors. Sales were higher in the first half of 2021, due to a variety of factors, including strong demand for residential mortgages in our operating markets, favorable market conditions for mortgage sales and strategic balance sheet and interest-rate risk management decisions. In the second half 2021, sales decreased primarily as the result of the strategic decision to grow the residential loan portfolio. The rate at which mortgage loan originations are sold in future periods will depend on various circumstances, including prevailing mortgage rates, other lending opportunities, capital and liquidity needs, and the availability of a market for such transactions.

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Liquidity and access to credit markets: Arrow did not experience any liquidity problems or special concerns in recent years or in 2021. Arrow’s liquidity position provides the necessary flexibility to address any unexpected near-term disruptions.  Interest-bearing cash balances at December 31, 2021 were $430.7 million compared to $338.9 million at December 31, 2020.  Deposit growth provided an abundance of liquidity to fund Arrow's asset growth. However, contingent lines of credit are also available. Operating collateralized lines of credit are established and available through the FHLBNY and FRB, totaling $1.3 billion. The terms of Arrow's lines of credit have not changed significantly in recent periods (see the general liquidity discussion on page 48). Historically, Arrow has principally relied on asset-based liquidity (i.e., funds in overnight investments and cash flow from maturing investments and loans) with liability-based liquidity as a secondary source of funds (the main liability-based sources are an overnight borrowing arrangement with correspondent banks, an arrangement for overnight borrowing and term credit advances from the FHLBNY, and an additional arrangement for short-term advances at the Federal Reserve Bank discount window). Regular liquidity stress tests and tests of the contingent liquidity plan are performed to ensure that an adequate amount of available funds can be generated to meet a wide variety of potential liquidity crises.

Reference Rate Reform: On March 5, 2021, the ICE Benchmark Administration, the administrator of London Interbank Offered Rate (LIBOR) (the "IBA"), and the United Kingdom’s Financial Conduct Authority, the regulatory supervisor for the IBA, announced certain future dates that LIBOR settings will cease to be provided by any administrator. For Arrow, U.S. Dollar LIBOR indices utilized by its existing financial instruments will cease after June 30, 2023. In addition, regulators have issued statements indicating that financial institutions should not issue new LIBOR-based financial instruments after January 1, 2022. To prepare for the upcoming cessation of LIBOR, Arrow established a committee in 2020 comprised of bank management to prepare for the discontinuance of LIBOR, which is widely used to reprice floating rate financial instruments. Based on a review of existing floating rate financial instruments, management has determined that the financial products tied to LIBOR will not be subject to cessation until June 30, 2023. This review also identified that only a few legacy contracts do not include appropriate fallback language. Management anticipates that the appropriate fallback provisions for these contracts will be implemented and allow for an orderly transition prior to the June 30, 2023 cessation of U.S. Dollar LIBOR. As of December 31, 2021, Arrow no longer issues new LIBOR-based financial instruments. Furthermore, U.S. Dollar LIBOR indices utilized by Arrow's existing financial instruments shall cease on June 30, 2023. Beginning January 1, 2022, Arrow is using the CME Term Secured Overnight Financing Rate (SOFR) as the primary index for financial instruments and the Bloomberg Short Term Bank Yield Index (BSBY) as a secondary index.

Visa Class B Common Stock: Arrow's subsidiary bank, Glens Falls National, like other Visa member banks, bears some indirect contingent liability for Visa's direct liability arising out of certain antitrust claims involving merchant discounts to the extent that Visa's liability might exceed the amount funded in its litigation escrow account. On December 13, 2019 the Court granted final approval to a settlement in this class action lawsuit. But, on January 3, 2020 an appeal of the final-approved order was filed with the court. On December 16, 2021, the second circuit court of appeals has set oral argument regarding objections to final approval of the settlement for March 16, 2022. When the appeals process is resolved and assuming the balance in the litigation escrow account is sufficient to cover the litigation claims and related expenses, Arrow could potentially realize a gain on the receipt of Visa Class A common stock. At December 31, 2021, Glens Falls National held 27,771 shares of Visa Class B common stock, and utilizing the conversion ratio to Class A common stock at that time, these Class B shares would convert to approximately 45,000 shares of Visa Class A common stock. Since the litigation settlement is not certain, Arrow has not recognized any economic value for these shares.

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B. RESULTS OF OPERATIONS

The following analysis of net interest income, the provision for credit losses, noninterest income, noninterest expense and income taxes, highlights the factors that had the greatest impact on the results of operations for December 31, 2021 and the prior two years. For a comparison of the years ended December 31, 2019 and 2020, see Part II. Item 7, Management’s Discussion and Analysis of Financial Condition and Results of Operations, in our Form 10-K for the year ended December 31, 2020.

I. NET INTEREST INCOME

Net interest income represents the difference between interest, dividends and fees earned on loans, securities and other earning assets and interest paid on deposits and other sources of funds.  Changes in net interest income result from changes in the level and mix of earning assets and sources of funds (volume) and changes in the yields earned and interest rates paid (rate). Net interest margin is the ratio of net interest income to average earning assets.  Net interest income may also be described as the product of average earning assets and the net interest margin.

CHANGE IN NET INTEREST INCOME

(Dollars In Thousands) (GAAP Basis)

Years Ended December 31,Change From Prior Year
2020 to 20212019 to 2020
202120202019Amount%Amount%
Interest and Dividend Income$115,550$111,896$109,759$3,6543.3%$2,1371.9%
Interest Expense5,19512,69421,710(7,499)(59.1)%(9,016)(41.5)%
Net Interest Income$110,355$99,202$88,049$11,15311.2%$11,15312.7%

Net interest income was $110.4 million in 2021, an increase of $11.2 million, or 11.2%, from the $99.2 million in 2020.  This is consistent with the increase of $11.2 million, or 12.7%, from 2019 to 2020.  Factors contributing to the year-to-year changes in net interest income over the three-year period are discussed in the following portions of this Section B.I.

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The following tables reflects the components of net interest income, setting forth, for years ended December 31, 2021, 2020 and 2019: (i) average balances of assets, liabilities and stockholders' equity, (ii) interest and dividend income earned on earning assets and interest expense incurred on interest-bearing liabilities, (iii) average yields earned on earning assets and average rates paid on interest-bearing liabilities, (iv) the net interest spread (average yield less average cost) and (v) the net interest margin (yield) on earning assets. The yield on securities available-for-sale is based on the amortized cost of the securities. Nonaccrual loans are included in average loans.

Average Consolidated Balance Sheets and Net Interest Income Analysis

(GAAP basis)

(Dollars in Thousands)

Years Ended December 31:202120202019
InterestRateInterestRateInterestRate
AverageIncome/Earned/AverageIncome/Earned/AverageIncome/Earned/
BalanceExpensePaidBalanceExpensePaidBalanceExpensePaid
Interest-Bearing Deposits at Banks$418,488$5650.14%$195,8213210.16%26,8167222.69%
Investment Securities:
Fully Taxable470,1336,4871.38%398,9157,1311.79%357,6698,8832.48%
Exempt from Federal Taxes185,0723,5131.90%199,4103,9521.98%223,1304,6872.10%
Loans2,643,163104,9853.97%2,526,791100,4923.98%2,283,70795,4674.18%
Total Earning Assets3,716,856115,5503.11%3,320,937111,8963.37%2,891,322109,7593.80%
Allowance for Credit Losses(27,187)(25,128)(20,477)
Cash and Due From Banks36,46435,60934,963
Other Assets156,509150,343122,220
Total Assets$3,882,642$3,481,761$3,028,028
Deposits:
Interest-Bearing Checking Accounts$926,8757310.08%$772,0001,2920.17%727,8571,9850.27%
Savings Deposits1,496,9061,9040.13%1,258,1545,0900.40%910,8408,3990.92%
Time Deposits of $250,000 Or More87,0332610.30%124,6011,4651.18%95,9321,9322.01%
Other Time Deposits141,6776320.45%223,1112,7821.25%259,6364,2241.63%
Total Interest-Bearing Deposits2,652,4913,5280.13%2,377,86610,6290.45%1,994,26516,5400.83%
Short-Term Borrowings4,76830.06%57,9292460.42%191,2583,4371.80%
FHLBNY Term Advances and Other Long-Term Debt65,0001,4692.26%69,6311,6232.33%52,2881,6343.13%
Finance Leases5,1821953.76%5,2291963.75%4,131992.40%
Total Interest- Bearing Liabilities2,727,4415,1950.19%2,510,65512,6940.51%2,241,94221,7100.97%
Demand Deposits767,671613,408472,517
Other Liabilities33,77337,88428,929
Total Liabilities3,528,8853,161,9472,743,388
Stockholders’ Equity353,757319,814284,640
Total Liabilities and Stockholders’ Equity$3,882,642$3,481,761$3,028,028
Net Interest Income$110,355$99,202$88,049
Net Interest Spread2.92%2.86%2.83%
Net Interest Margin2.97%2.99%3.05%

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Changes between periods are attributed to movement in either the average daily balances or average rates for both earning assets and interest-bearing liabilities.  Changes attributable to both volume and rate have been allocated proportionately between the categories.

Net Interest Income Rate and Volume Analysis

(Dollars in Thousands) (GAAP basis)

2021 Compared to 2020 Change in Net Interest Income Due to:2020 Compared to 2019 Change in Net Interest Income Due to:
Interest and Dividend Income:VolumeRateTotalVolumeRateTotal
Interest-Bearing Bank Balances$309$(65)$244$831$(1,232)$(401)
Investment Securities:
Fully Taxable1,146(1,790)(644)941(2,693)(1,752)
Exempt from Federal Taxes(277)(162)(439)(480)(255)(735)
Loans4,622(129)4,4939,823(4,798)5,025
Total Interest and Dividend Income5,800(2,146)3,65411,115(8,978)2,137
Interest Expense:
Deposits:
Interest-Bearing Checking Accounts221(782)(561)114(807)(693)
Savings Deposits822(4,008)(3,186)2,475(5,784)(3,309)
Time Deposits of $250,000 or More(347)(857)(1,204)477(944)(467)
Other Time Deposits(779)(1,371)(2,150)(542)(900)(1,442)
Total Deposits(82)(7,019)(7,101)2,524(8,435)(5,911)
Short-Term Borrowings(126)(117)(243)(1,523)(1,668)(3,191)
Long-Term Debt(106)(48)(154)464(475)(11)
Finance Leases(2)1(1)316697
Total Interest Expense(316)(7,183)(7,499)1,497(10,513)(9,016)
Net Interest Income$6,116$5,037$11,153$9,618$1,535$11,153

NET INTEREST MARGIN

YIELD ANALYSIS (GAAP Basis)December 31,
202120202019
Yield on Earning Assets3.11%3.37%3.80%
Cost of Interest-Bearing Liabilities0.19%0.51%0.97%
Net Interest Spread2.92%2.86%2.83%
Net Interest Margin2.97%2.99%3.05%
Net Interest Margin excluding PPP Loans2.84%2.97%N/A

Arrow's earnings are derived predominantly from net interest income, which is interest income, net of interest expense. Changes in balance sheet composition, including interest-earning assets, deposits, and borrowings, combined with changes in market interest rates, impact net interest income. Net interest margin is net interest income divided by average interest-earning assets. Interest-earning assets and funding sources are managed, including noninterest and interest-bearing liabilities, in order to maximize this margin.

2021 Compared to 2020: Net interest income increased $11.2 million, or 11.2%, to $110.4 million for the year ended December 31, 2021 from $99.2 million for the year ended December 31, 2020. The increase is due in part to $7.8 million of revenue related to PPP loans. Other factors offsetting net interest income include lower market rates and increased cash balances. The net interest margin was 2.97% for the year ended December 31, 2021 as compared to 2.99% for the year ended December 31, 2020.

Income on investment securities decreased $1.1 million, or 9.8%, between the years ended December 31, 2021 and December 31, 2020. Average balances on investment securities were higher for the year, but portfolio yields were lower, with fully taxable securities falling by 41 basis points and securities exempt from federal taxes falling by 8 basis points.

Interest income from loans increased $4.5 million, or 4.8%, to $105.0 million for the year ended December 31, 2021 from $100.5 million for the year ended December 31, 2020. Although the loan portfolio yield dropped a basis point in 2021, to 3.97%, continued loan growth pushed interest income higher. Net of $70.1 million of PPP loans forgiven by the Small Business Administration in 2021, loans grew by $143.1 million for the year. Average loan balances increased by $116.4 million, a 4.6% increase over 2020 average balances. Within the loan portfolio, the three principal segments are residential real estate loans,

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consumer loans (primarily through the indirect automobile lending program) and commercial loans. The consumer loan portfolio grew by $60.8 million, or 7.1%, over the balance at December 31, 2020. Net of approximately $52.1 million of loans sold in 2021, the residential real estate loan portfolio increased $23.0 million, or 2.5% from the prior year. Commercial loans, including commercial real estate, decreased $10.9 million, or 1.3%, over the balances at December 31, 2020. The decrease was primarily due to $70.1 million of PPP loans forgiven by the Small Business Administration in 2021.

Total interest expense on interest-bearing liabilities decreased $7.5 million, or 59.1%, to $5.2 million for the year ended December 31, 2021 from $12.7 million for the year ended December 31, 2020. Although average interest bearing deposit balances increased by $274.6 million, the total cost of interest-bearing deposits decreased to 13 basis points from 45 basis points. In addition, average demand deposits, which are non-interest bearing, increased by $154.3 million.

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II. PROVISION FOR CREDIT LOSSES AND ALLOWANCE FOR CREDIT LOSSES

Arrow considers the accounting policy relating to the allowance for credit losses to be a critical accounting policy, given the uncertainty involved in evaluating the level of the allowance required to cover credit losses inherent in the loan portfolio, and the material effect that such judgments may have on the results of operations.  The provision for credit losses for 2021 was $272 thousand, compared to the $9.3 million provision for 2020. The analysis of the method employed for determining the amount of the credit loss provision is explained in detail in Notes 2, Summary of Significant Accounting Policies, and 5, Loans, to the Consolidated Financial Statements.

SUMMARY OF THE ALLOWANCE AND PROVISION FOR CREDIT LOSSES

(Dollars In Thousands) (Loans, Net of Unearned Income)

Years-Ended December 31,20212020201920182017
Period-End Loans$2,667,941$2,595,030$2,386,120$2,196,215$1,950,770
Average Loans2,643,1632,526,7912,283,7072,062,5751,862,247
Period-End Assets4,027,9523,688,6363,184,2752,988,3342,760,465
Nonperforming Assets, at Period-End:
Nonaccrual Loans:
Commercial Loans337881403588
Commercial Real Estate7,2441,4753267891,530
Consumer Loans1,6971,470663658653
Residential Real Estate Loans1,7903,0102,9352,3092,755
Total Nonaccrual Loans10,7646,0334,0054,1595,526
Loans Past Due 90 or More Days and
Still Accruing Interest8232282531,225319
Restructured77145143138105
Total Nonperforming Loans11,6646,4064,4015,5225,950
Repossessed Assets126155139130109
Other Real Estate Owned1,1221,1301,738
Total Nonperforming Assets11,7906,5615,6626,7827,797
Allowance for Credit Losses:
Balance at Beginning of Period$29,232$21,187$20,196$18,586$17,012
Impact of the Adoption of ASU 2016-13(1,300)
Loans Charged-off:
Commercial Loans(97)(37)(12)(153)(2)
Commercial Real Estate(5)(29)(17)(380)
Consumer Loans(2,133)(1,898)(1,603)(1,246)(1,101)
Residential Real Estate Loans(9)(49)(91)(116)(76)
Total Loans Charged-off(2,239)(1,989)(1,735)(1,532)(1,559)
Recoveries of Loans Previously Charged-off:
Commercial Loans1903138
Commercial Real Estate12
Consumer Loans1,126712646520389
Residential Real Estate Loans
Total Recoveries of Loans Previously Charged-off1,316715647535397
Net Loans Charged-off(923)(1,274)(1,088)(997)(1,162)
Provision for Credit Losses
Charged to Expense2729,3192,0792,6072,736
Balance at End of Period$27,281$29,232$21,187$20,196$18,586
Asset Quality Ratios:
Net Charge-offs to Average Loans0.03%0.05%0.05%0.05%0.06%
Provision for Credit Losses to Average Loans0.01%0.37%0.09%0.13%0.15%
Allowance for Credit Losses to Period-end Loans1.02%1.13%0.89%0.92%0.95%
Allowance for Credit Losses to Nonperforming Loans233.89%456.32%481.41%365.74%312.37%
Nonperforming Loans to Period-end Loans0.44%0.25%0.18%0.25%0.31%
Nonperforming Assets to Period-end Assets0.29%0.18%0.18%0.23%0.28%

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ALLOCATION OF THE ALLOWANCE FOR CREDIT LOSSES

(Dollars in Thousands)

20212020201920182017
Commercial Loans$2,298$2,173$1,386$1,218$1,873
Commercial Real Estate13,5239,9905,8305,6444,504
Consumer Loans2,40211,5629,4088,8827,604
Residential Real Estate Loans9,0585,5074,5634,4524,605
Total$27,281$29,232$21,187$20,196$18,586

Arrow adopted CECL on January 1, 2021. The transition adjustment recorded on January 1, 2021, decreased the allowance for credit losses by $1.3 million. The CECL approach requires an estimate of the credit losses expected over the life of a loan (or pool of loans). It replaces the incurred loss approach’s threshold that required the recognition of a credit loss when it was probable that a loss event was incurred. The allowance for credit losses is a valuation account that is deducted from, or added to, the loans’ amortized cost basis to present the net, lifetime amount expected to be collected on the loans. Loan losses are charged off against the allowance when Arrow believes a loan balance is confirmed to be uncollectible. Expected recoveries do not exceed the aggregate of amounts previously charged off and expected to be charged off.

Management estimates the allowance using relevant available information from internal and external sources related to past events, current conditions, and a reasonable and supportable single economic forecast. Historical credit loss experience provides the basis for the estimation of expected credit losses. Arrow's historical loss experience was supplemented with peer information when there was insufficient loss data for Arrow. Peer selection was based on a review of institutions with comparable loss experience as well as loan yield, bank size, portfolio concentration and geography. Adjustments to historical loss information are made for differences in current loan-specific risk characteristics such as differences in credit concentrations, delinquency level, collateral values and underwriting standards as well as changes in economic conditions or other relevant factors. Management judgment is required at each point in the measurement process.

Portfolio segment is defined as the level at which an entity develops and documents a systematic methodology to determine its allowance for credit losses. Upon adoption of CECL, management revised the manner in which loans were pooled for similar risk characteristics. Management developed portfolio segments for estimating loss based on type of borrower and collateral as follows:

Commercial Loans

Commercial Real Estate Loans

Consumer Loans

Residential Loans

Further details related to loan portfolio segments is included in Note 5, Loans, to the Consolidated Financial Statements.

Historical credit loss experience for both Arrow and segment-specific peers provides the basis for the estimation of expected credit losses. Arrow utilized regression analyses of peer data, of which Arrow is included, where observed credit losses and selected economic factors were utilized to determine suitable loss drivers for modeling lifetime probability of default (PD) rates. Arrow uses the discounted cash flow (DCF) method to estimate expected credit losses for the commercial, commercial real estate, and residential segments. For each of these loan segments, Arrow generates cash flow projections at the instrument level wherein payment expectations are adjusted for estimated prepayment speed, curtailments, time to recovery, PD, and segment-specific loss given default (LGD) risk factors. The modeling of expected prepayment speeds, curtailment rates, and time to recovery are based on historical internal data and adjusted, if necessary, based on the reasonable and supportable forecast of economic conditions.

For the loan segments utilizing the DCF method, (commercial, commercial real estate, and residential) management utilizes externally developed economic forecast of the following economic factors as loss drivers: national unemployment, gross domestic product and home price index (HPI). The economic forecast is applied over a reasonable and supportable forecast period. Arrow utilizes a six quarter reasonable and supportable forecast period with an eight quarter reversion to the historic mean on a straight-line basis.

The combination of adjustments for credit expectations (default and loss) and timing expectations (prepayment, curtailment, and time to recovery) produces an expected cash flow stream at the instrument level. Instrument effective yield is calculated, net of the impacts of prepayment assumptions, and the instrument expected cash flows are then discounted at that effective yield to produce an instrument-level net present value of expected cash flows (NPV). An allowance for credit loss is established for the difference between the instrument’s NPV and amortized cost basis. The contractual term excludes expected extensions, renewals, and modifications unless either of the following applies: management has a reasonable expectation at the reporting date that a troubled debt restructuring (TDR) will be executed with an individual borrower or the extension or renewal options are included in the original or modified contract at the reporting date and are not unconditionally cancellable by Arrow.

Arrow uses the vintage analysis method to estimate expected credit losses for the consumer loan segment. The vintage method was selected since the loans within the consumer loan segment are homogeneous, not just by risk characteristic, but by loan structure. Under the vintage analysis method, a loss rate is calculated based on the quarterly net charge-offs to the outstanding loan balance for each vintage year over the lookback period. Once this periodic loss rate is calculated for each quarter in the lookback period, the periodic rates are averaged into the loss rate. The loss rate is then applied to the outstanding

35

loan balances based on the loan's vintage year. Arrow maintains, over the life of the loan, the loss curve by vintage year. If estimated losses computed by the vintage method need to be adjusted based on current conditions and the reasonable and supportable economic forecast, these adjustments would be incorporated over a six quarter reasonable and supportable forecast period, reverting to historical losses using a straight-line method over an eight quarter period. Based on current conditions, and the reasonable and supportable economic forecast, no adjustments are currently required.

The vintage and DCF models also consider the need to qualitatively adjust expected loss estimates for information not already captured in the quantitative loss estimation process. Qualitative considerations include limitations inherent in the quantitative model; trends experienced in nonperforming and delinquent loans; changes in value of underlying collateral; changes in lending policies and procedures; nature and composition of loans; portfolio concentrations that may affect loss experience across one or more components or the portfolio; the experience, ability and depth of lending management and staff; Arrow's credit review system; and the effect of external factors such as competition, legal and regulatory requirements. These qualitative factor adjustments may increase or decrease Arrow's estimate of expected credit losses so that the allowance for credit loss is reflective of the estimate of lifetime losses that exist in the loan portfolio at the balance sheet date.

The change in methodology from incurred loss to the expected loss over the life of the loan also impacted the allocation of the allowance for credit losses. The vintage approach combined with a shorter life of loan decreased the allowance needed for consumer loans. Residential real estate loans, due to their longer life of loan, have a higher allocation of the allowance of credit loans as compared to the incurred loss methodology.

Arrow's allowance for credit losses was $27.3 million at December 31, 2021, which represented 1.02% of loans outstanding, a decrease from 1.13% at year-end 2020.

See Note 5, Loans, to the Consolidated Financial Statements for the complete methodology used to calculate the provision for credit losses.

III. NONINTEREST INCOME

The majority of the noninterest income constitutes fee income from services, principally fees and commissions from fiduciary services, deposit account service charges, insurance commissions, net gains (losses) on securities transactions, net gains on sales of loans and other recurring fee income.

ANALYSIS OF NONINTEREST INCOME

(Dollars In Thousands)

Years Ended December 31,Change From Prior Year
2020 to 20212019 to 2020
202120202019Amount%Amount%
Income from Fiduciary Activities$10,142$8,890$8,809$1,25214.1%$810.9%
Fees for Other Services to Customers11,46210,00310,1761,45914.6%(173)(1.7)%
Insurance Commissions6,4876,8767,182(389)(5.7)%(306)(4.3)%
Net Gain (Loss) on Securities111(464)289575123.9%(753)(260.6)%
Net Gain on Sales of Loans2,3933,889622(1,496)(38.5)%3,267525.2%
Other Operating Income1,7743,4641,477(1,690)(48.8)%1,987134.5%
Total Noninterest Income$32,369$32,658$28,555$(289)(0.9)%$4,10314.4%

2021 Compared to 2020:  Total noninterest income in 2021 was $32.4 million, a decrease of $289 thousand, or 0.9%, from total noninterest income of $32.7 million for 2020. Income from fiduciary activities increased $1.3 million from 2020 to 2021. Assets under trust administration and investment management at December 31, 2021 were $1.85 billion, an increase of $192.1 million, or 11.6%, from the prior year-end balance of $1.66 billion. Fees for other services to customers were $11.5 million for 2021, an increase of $1.5 million as compared to 2020. The largest factor in the growth was interchange fees related to increased customer activity of debit card usage. Insurance commissions decreased by $389 thousand, or 5.7% from 2020 to 2021. The decrease in insurance commissions as compared to the prior year is primarily related to continued competition and the loss of some employee benefit relationships. The continued competition and the ability to retain key personnel may continue to impact revenue into 2022. Expense control initiatives, including the reduction of support roles, are ongoing to ensure expenses appropriately align with the decrease in revenue. Net gain on securities in 2021, consisting of a change in the fair value of equity investments, was $111 thousand as compared to a loss of $464 thousand in 2020.

Net gains on the sales of loans decreased in 2021 to $2.4 million, from $3.9 million in 2020, a decrease of $1.5 million, or 38.5%. Sales decreased as a result of the strategic decision in the second half of 2021 to retain more newly originated residential real estate loans. The rate at which mortgage loan originations are sold in future periods will depend on various circumstances, including prevailing mortgage rates, other lending opportunities, capital and liquidity needs, and the availability of a market for such transactions. Therefore, Arrow is unable to predict what the retention rate of such loans in future periods may be. Servicing rights are generally retained for loans originated and sold, which also generates additional noninterest income in subsequent periods (fees for other services to customers).

Other operating income decreased by $1.7 million, or 48.8% between the two years primarily due to the decrease in fees received as part of interest rate swap agreements of $1.4 million in 2020. Arrow purchased additional bank owned life insurance during 2020 which generated an increase in income of $233.3 thousand from the prior year. Additionally in 2021, Arrow had a loss on the disposal of fixed assets of $220.2 thousand compared to a gain of $16.5 thousand in 2020. The loss on the disposal of fixed assets related to the branch optimization initiative. Saratoga National Bank consolidated its Jones Road and Ballard

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Road branches into one, larger new renovated branch at Wilton Square. Glens Falls National Bank consolidated two branches in Fort Edward. Although a loss of disposal took place, Arrow is confident that it will sustain lower operating costs in the future for these locations.

IV. NONINTEREST EXPENSE

Noninterest expense is the measure of the delivery cost of services, products and business activities of a company.  The key components of noninterest expense are presented in the following table.

ANALYSIS OF NONINTEREST EXPENSE

(Dollars In Thousands)

Years Ended December 31,Change From Prior Year
2020 to 20212019 to 2020
202120202019Amount%Amount%
Salaries and Employee Benefits$44,798$42,061$38,402$2,7376.5%$3,6599.5%
Occupancy Expenses, Net5,8145,6145,4072003.6%2073.8%
Technology and Equipment Expense14,87012,97613,0541,89414.6%(78)(0.6)%
FDIC Regular Assessment1,0421,063157(21)(2.0)%906577.1%
Amortization of Intangible Assets210227245(17)(7.5)%(18)(7.3)%
Other Operating Expense11,3148,73710,1852,57729.5%(1,448)(14.2)%
Total Noninterest Expense$78,048$70,678$67,450$7,37010.4%$3,2284.8%
Efficiency Ratio54.16%52.80%57.08%1.36%2.6%(4.28)%(7.5)%

2021 compared to 2020:  Noninterest expense for 2021 amounted to $78.0 million, an increase of $7.4 million, or 10.4%, from 2020.  For 2021, the efficiency ratio was 54.16%. This ratio, which is a commonly used non-GAAP financial measure in the banking industry, is a comparative measure of a financial institution's operating efficiency. The efficiency ratio (a ratio where lower is better), as defined by Arrow, is the ratio of operating noninterest expense (excluding intangible asset amortization) to net interest income (on a tax-equivalent basis) plus operating noninterest income (excluding net securities gains or losses). See the discussion of the efficiency ratio in this Report under the heading “Use of Non-GAAP Financial Measures.”

Salaries and employee benefits expense increased $2.7 million or 6.5%, from 2020. A portion of the increase, $528 thousand, was the result of an increase in the reclassification between salaries and employee benefits and other operating expenses. Under ASU 2017-07, interest cost, expected return on plan assets, amortization of prior service cost and amortization of net loss are required to be reclassified out of salaries and employee benefits. Salaries and benefits were also impacted by increased benefit costs and incentive payments.

Technology expenses increased $1.9 million, or 14.6%, from 2020 due to variable costs related to increased utilization of consumer banking technology as well as additional expenses to optimize digital delivery channels. Some examples of the new channels include an enhanced Business Online Banking interface, SecurLOCK to help customers combat ongoing fraud, a new mortgage application platform to make it easier for customers to apply online and connect with originators and a new deposit online account opening platform.

Other operating expense increased $2.6 million, or 29.5%, from 2020. The increase is the result of the expense for estimated credit losses on off-balance sheet credit exposures of $685 thousand for 2021 as well as $1.5 million in non-recurring litigation reserve expenses recorded in the fourth quarter of 2021.

V. INCOME TAXES

The following table sets forth the provision for income taxes and effective tax rates for the periods presented.

INCOME TAXES AND EFFECTIVE RATES

(Dollars In Thousands)

Years Ended December 31,Change From Prior Year
2020 to 20212019 to 2020
202120202019Amount%Amount%
Provision for Income Taxes$14,547$11,036$9,600$3,51131.8%$1,43615.0%
Effective Tax Rate22.6%21.3%20.4%1.3%6.1%0.9%4.4%

The provisions for federal and state income taxes amounted to $14.5 million for 2021, $11.0 million for 2020, and $9.6 million for 2019. The effective income tax rates for 2021, 2020 and 2019 were 22.6%, 21.3% and 20.4%, respectively. The increase in the effective tax rate in 2021 over 2020 and 2019 was primarily due to the reduction of tax exempt investments held and the related investment income combined with the increase in the New York State corporate tax rate which was effective January 1, 2021.

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C. FINANCIAL CONDITION

I. INVESTMENT PORTFOLIO

During 2021, 2020 and 2019, Arrow held no trading securities.

The available-for-sale securities portfolio, held-to-maturity securities portfolio and the equity securities portfolio are further detailed below.

Securities Available-for-Sale:

The following table sets forth the carrying value of the securities available-for-sale portfolio at year-end December 31, 2021, December 31, 2020 and December 31, 2019.

SECURITIES AVAILABLE-FOR-SALE

(Dollars In Thousands)

December 31,
202120202019
U.S. Government & Agency Obligations$108,365$65,112$5,054
State and Municipal Obligations400528764
Mortgage-Backed Securities449,751298,847350,716
Corporate and Other Debt Securities800800800
Total$559,316$365,287$357,334

In the periods referenced above, Mortgage-Backed Securities consisted solely of mortgage pass-through securities and Collateralized Mortgage Obligations ("CMOs") issued or guaranteed by U.S. federal agencies or by government-sponsored enterprises (GSEs). Mortgage pass-through securities provide to the investor monthly portions of principal and interest pursuant to the contractual obligations of the underlying mortgages. CMOs are pools of mortgage-backed securities, the repayments on which have generally been separated into two or more components (tranches), where each tranche has a separate estimated life and yield. Arrow's practice has been to purchase pass-through securities and CMOs that are issued or guaranteed by U.S. federal agencies or GSEs, and the tranches of CMOs purchased are generally those having shorter average lives and/or durations. Lower market interest rates and/or payment deferrals on underlying loans that make up mortgage-backed security collateral may impact cashflows.

In the periods referenced above, U.S. Government & Agency Obligations consisted solely of agency bonds issued by government-sponsored enterprises (GSEs). These securities generally pay fixed semi-annual coupons with principle payments at maturity. For some, callable options are included that may impact the timing of these principal payments. Arrow's practice has been to purchase Agency securities that are issued or guaranteed by GSEs with limited embedded optionality (call features). Final maturities are generally less than 5 years.

Arrow evaluates available-for-sale debt securities in unrealized loss positions at each measurement date to determine whether the decline in the fair value below the amortized cost basis (impairment) is due to credit-related factors or non-credit related factors. Any impairment that is not credit related is recognized in other comprehensive income, net of applicable taxes. Credit-related impairment is recognized within the allowance for credit losses on the balance sheet, limited to the amount by which the amortized cost basis exceeds the fair value, with a corresponding adjustment to earnings via credit loss expense. Arrow determined that at December 31, 2021, gross unrealized losses were primarily attributable to changes in interest rates, relative to when the investment securities were purchased, and not due to the credit quality of the investment securities. Arrow does not intend to sell, nor is it more likely than not that Arrow will be required to sell the security before recovery of its amortized cost basis, which may be at maturity. Therefore, Arrow carried no allowance for credit loss at December 31, 2021 and there was no credit loss expense recognized by Arrow with respect to the securities portfolio during year ended December 31, 2021.

For the years above, Arrow held no investment securities in the securities portfolio that consisted of or included, directly or indirectly, obligations of foreign governments or government agencies of foreign issuers.

The following table sets forth the maturities of the debt securities in the available-for-sale portfolio as of December 31, 2021.  Mortgage-Backed Securities are included in the table based on their expected average lives.

MATURITIES OF DEBT SECURITIES AVAILABLE-FOR-SALE

(Dollars In Thousands)

Within One YearAfter 1 But Within 5 YearsAfter 5 But Within 10 YearsAfter 10 YearsTotal
U.S. Government & Agency Obligations$5,064$103,301$$$108,365
State and Municipal Obligations40360400
Mortgage-Backed Securities108371,56978,074449,751
Corporate and Other Debt Securities800800
Total$5,172$474,910$79,234$$559,316

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The following table sets forth the tax-equivalent yields of the debt securities in the available-for-sale portfolio at December 31, 2021.

YIELDS ON SECURITIES AVAILABLE-FOR-SALE

(Fully Tax-Equivalent Basis)

Within One YearAfter 1 But Within 5 YearsAfter 5 But Within 10 YearsAfter 10 YearsTotal
U.S. Government & Agency Obligations1.98%0.70%%%0.76%
State and Municipal Obligations%6.30%6.77%%6.72%
Mortgage-Backed Securities4.03%1.43%1.49%%1.44%
Corporate and Other Debt Securities%%2.88%%2.88%
Total2.02%1.27%1.53%%1.31%

The yields on obligations of states and municipalities exempt from federal taxation were computed on a tax-equivalent basis. The yields on other debt securities shown in the table above are calculated by dividing annual interest, including accretion of discounts and amortization of premiums, by the amortized cost of the securities at December 31, 2021.

At December 31, 2021 and 2020, the weighted average maturity was 4.0 and 2.3 years, respectively, for debt securities in the available-for-sale portfolio.

At December 31, 2021, the net unrealized gains on securities available-for-sale amounted to $8.2 million.  The net unrealized gain or loss on such securities, net of tax, is reflected in accumulated other comprehensive income/loss.  The net unrealized gains on securities available-for-sale was $7.8 million at December 31, 2020.  For both periods, net unrealized gains were primarily attributable to changes in market rates between the date of purchase and the balance sheet date resulting in higher or lower valuations of the portfolio securities.

For further information regarding the portfolio of securities available-for-sale, see Note 4, Investment Securities, to the Consolidated Financial Statements.

Securities Held-to-Maturity:

The following table sets forth the carrying value of the portfolio of securities held-to-maturity at December 31 of each of the last three years.

SECURITIES HELD-TO-MATURITY

(Dollars In Thousands)

December 31,
202120202019
State and Municipal Obligations$180,195$192,352$208,243
Mortgage Backed Securities - Residential16,37126,05336,822
Total$196,566$218,405$245,065

Arrow's held to maturity debt securities are comprised of U.S. government agencies, U.S. government-sponsored enterprises and state and municipal obligations. U.S. government agencies and U.S. government-sponsored enterprise securities carry the explicit and/or implicit guarantee of the U.S. government, are widely recognized as “risk free,” and have a long history of zero credit loss. Arrow determined that the expected credit loss on its held to maturity debt portfolio was immaterial and therefore no allowance for credit loss was recorded as of December 31, 2021.

For additional information regarding the fair value of the portfolio of securities held-to-maturity at December 31, 2021, see Note 4, Investment Securities, to the Consolidated Financial Statements.

The following table sets forth the maturities of the portfolio of securities held-to-maturity as of December 31, 2021.

MATURITIES OF DEBT SECURITIES HELD-TO-MATURITY

(Dollars In Thousands)

Within One YearAfter 1 But Within 5 YearsAfter 5 But Within 10 YearsAfter 10 YearsTotal
State and Municipal Obligations$29,600$138,210$12,239$146$180,195
Mortgage Backed Securities - Residential46215,90916,371
Total$30,062$154,119$12,239$146$196,566

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The following table sets forth the tax-equivalent yields of the portfolio of securities held-to-maturity at December 31, 2021.

YIELDS ON SECURITIES HELD-TO-MATURITY

(Fully Tax-Equivalent Basis)

Within One YearAfter 1 But Within 5 YearsAfter 5 But Within 10 YearsAfter 10 YearsTotal
State and Municipal Obligations2.02%2.26%2.91%4.31%2.27%
Mortgage Backed Securities - Residential2.55%2.48%%%2.48%
Total2.03%2.28%2.91%4.31%2.28%

The yields shown in the table above are calculated by dividing annual interest, including accretion of discounts and amortization of premiums, by the amortized cost of the securities at December 31, 2021.  Yields on obligations of states and municipalities exempt from federal taxation were computed on a fully tax-equivalent basis.

At December 31, 2021 and 2020, the weighted average maturity was 2.0 and 2.7 years, respectively, for the debt securities in the held-to-maturity portfolio.

EQUITY SECURITIES

(Dollars In Thousands)

The following table is the schedule of Equity Securities at December 31 of each of the last three years.

Equity Securities
December 31,
202120202019
Equity Securities, at Fair Value$1,747$1,636$2,063

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II. LOAN PORTFOLIO

The amounts and respective percentages of loans outstanding represented by each principal category on the dates indicated were as follows:

a. Types of Loans

(Dollars In Thousands)

December 31,
20212020201920182017
Amount%Amount%Amount%Amount%Amount%
Commercial$172,5186%$240,5549%$150,6606%$136,8906%$129,2497%
Commercial Real Estate628,92924%571,78722%510,54122%484,56222%444,24823%
Consumer920,55635%859,76833%811,19834%719,51033%602,82731%
Residential Real Estate945,93835%922,92136%913,72138%855,25339%774,44639%
Total Loans2,667,941100%2,595,030100%2,386,120100%2,196,215100%1,950,770100%
Allowance for Credit Losses(27,281)(29,232)(21,187)(20,196)(18,586)
Total Loans, Net$2,640,660$2,565,798$2,364,933$2,176,019$1,932,184

Commercial and Commercial Real Estate Loans: Substantially all commercial and commercial real estate loans in the loan portfolio were extended to businesses or borrowers located in Arrow's regional markets. A portion of the loans in the commercial portfolio have variable rates tied to market indices, such as Prime, LIBOR or FHLBNY. Included within the commercial loan portfolio are PPP loans. In 2021, over $91 million of additional loans were funded to assist over 900 customers. Since the program's inception in 2020, over $234 million loans have been originated. As of December 31, 2021, over 80% of the loans originated have been forgiven with the majority of the remaining outstanding loans to be forgiven in 2022.

Consumer Loans: At December 31, 2021, consumer loans (primarily automobile loans originated through dealerships located primarily in upstate New York and Vermont) represented 35% of loans in the loan portfolio, and continue to be a significant component of Arrow's business. Consumer loan originations have remained strong in 2021, with origination volume for the last three years at $452.1 million, $386.4 million and $407.4 million for 2021, 2020 and 2019, respectively.

For credit quality purposes, Arrow assigns potential automobile loan customers into one of four tiers, ranging from lower to higher quality in terms of anticipated credit risk. Arrow's experienced lending staff not only utilizes credit evaluation software tools but also reviews and evaluates each loan individually prior to the loan being funded. Arrow believes that this disciplined approach to evaluating risk has contributed to maintaining the strong credit quality in this portfolio.

Residential Real Estate Loans: Residential real estate and home equity loans have represented the largest single segment of the loan portfolio (comprising approximately 35.5% of the entire portfolio at December 31, 2021), slightly higher than the consumer loan portfolio (34.5% of the portfolio) and the commercial and commercial real estate loans (30.0%). Gross originations for residential real estate loans (including refinancings of mortgage loans) were $244.5 million, $250.1 million and $164.7 million for the years 2021, 2020, and 2019, respectively.

During each of these years, gross origination totals have continued to grow as a result of historically low interest rates and strong demand for residential real estate. Arrow continues to sell portions of these originations in the secondary market. In 2021, sales amounted to $52.1 million, or 28.6%, of total originations, while retaining the mortgage servicing rights. Sales of originations amounted to $83.9 million for 2020 and $24.5 million for 2019 which represented 43.7% and 16.9%, respectively of the gross originations for those years. Sales decreased in 2021 as the result of the strategic decision to grow the residential loan portfolio. The rate at which mortgage loan originations are sold in future periods will depend on a variety of factors, including demand for residential mortgages in our operating markets, market conditions for mortgage sales and strategic balance sheet and interest-rate risk management decisions.

The following table indicates the changing mix in the loan portfolio by including the quarterly average balances for the significant loan segments for the past five quarters.  The remaining quarter-by-quarter tables present the percentage of total loans represented by each category and the annualized yield of each category.

LOAN PORTFOLIO

Quarterly Average Loan Balances

(Dollars In Thousands)

Quarters Ended
12/31/20219/30/20216/30/20213/31/202112/31/2020
Commercial excluding PPP Loans$127,346$133,448$120,297$140,735$129,622
PPP Loans48,77882,042145,094127,023130,905
Commercial Real Estate623,273606,661591,718579,506569,309
Consumer921,376903,869884,986860,954856,903
Residential Real Estate939,892915,706909,354910,144924,095
Total Loans$2,660,665$2,641,726$2,651,449$2,618,362$2,610,834

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Percentage of Total Quarterly Average Loans

Quarters Ended
12/31/20219/30/20216/30/20213/31/202112/31/2020
Commercial excluding PPP Loans4.8%5.0%4.5%5.3%5.0%
PPP Loans1.8%3.1%5.5%4.9%5.0%
Commercial Real Estate23.4%23.0%22.3%22.1%21.8%
Consumer34.6%34.2%33.4%32.9%32.8%
Residential Real Estate35.4%34.7%34.3%34.8%35.4%
Total Loans100.0%100.0%100.0%100.0%100.0%

Quarterly Yield on Loans

Quarters Ended
12/31/20219/30/20216/30/20213/31/202112/31/2020
Commercial (total portfolio)3.97%4.81%6.35%4.17%4.50%
Commercial excluding PPP loans3.83%3.91%3.89%3.91%3.99%
Commercial Real Estate3.78%3.80%3.80%3.81%3.84%
Consumer3.87%3.93%3.92%3.94%3.95%
Residential Real Estate3.73%3.76%3.77%3.79%3.83%
Total Loans - QTD Average3.82%4.08%4.04%3.90%3.94%

The average yield on the loan portfolio decreased from 3.94% for the fourth quarter of 2020 to 3.82% for the fourth quarter of 2021. Historically low interest rates prevailed for much of 2021, which impacted new loan yields for both fixed and variable rate loans. PPP loans generated $7.8 million in revenue. The majority of PPP revenue, over $6.7 million, is the result of fees received, many accelerated due to over 80% of the PPP loan portfolio forgiven as of December 31, 2021. Residential real estate yields declined in each of the five quarters presented consistent with overall market behavior as well as the effect of variable home equity loans.

Loan Deferrals Related to COVID-19 Pandemic

In the following tables, loans deferred by industry sector as the result of the COVID-19 pandemic are presented and compared to total loans by sector as of December 31, 2021 and December 31, 2020. In accordance with the CARES Act, the deferrals listed below are not considered troubled debt restructurings. Arrow originated $142.7 million of PPP loans in 2020 and $91.5 million PPP loans in 2021. These loans are included in the loan balances by sector as listed below, however, these loans are not considered deferred as the result of the COVID-19 pandemic.

COVID-19 Deferrals by Loan Category at December 31, 2021(Dollars In Thousands)
Balances by SectorDeferrals
Total% of Total LoansBalance% of Loan Segment% of Total Loans
Commercial and Commercial Real Estate Loans:
Lessors of Non-Residential Real Estate$187,8607.0%$%%
Lessors of Residential Real Estate146,2145.5%%%
Health Care and Social Assistance105,8494.0%%%
Hotels and Motels99,1813.7%3,3030.4%0.1%
Arts/Recreation/Restaurants/Vacation Camps42,7201.6%%%
Retail31,2561.2%%%
Construction & Related17,9130.7%%%
Other170,4546.3%%%
Total Commercial and Commercial Real Estate Loans801,44730.0%3,3030.4%0.1%
Consumer Loans920,55634.5%6560.1%%
Residential Real Estate Loans945,93835.5%%%
Total Loans$2,667,941$3,9590.1%

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COVID-19 Deferrals by Loan Category at December 31, 2020(Dollars In Thousands)
Balances by SectorDeferrals
Total% of Total LoansBalance% of Loan Segment% of Total Loans
Commercial and Commercial Real Estate Loans:
Lessors of Non-Residential Real Estate$157,6806.1%$120%%
Lessors of Residential Real Estate127,1564.9%%%
Health Care and Social Assistance113,2424.4%%%
Hotels and Motels108,5084.2%2,7220.3%0.1%
Arts/Recreation/Restaurants/Vacation Camps48,1731.9%94%%
Retail42,9551.7%%%
Construction & Related28,4661.1%%%
Other186,1617.2%3,5940.3%0.1%
Total Commercial and Commercial Real Estate Loans812,34131.3%6,5300.6%0.2%
Consumer Loans859,76833.1%2,1030.2%0.1%
Residential Real Estate Loans922,92135.6%6,6600.7%0.3%
Total Loans$2,595,030$15,2930.6%

PPP Loans

Arrow originated over $234.2 million of PPP loans in 2020 and 2021. The PPP loans have an interest rate of 1% and Arrow expects to earn approximately $9.7 million in fees related to the origination of these loans. The original term on the PPP loans is two years, however the borrower will have the option to apply for forgiveness. Subsequent to the funding of the loans, additional guidance was provided that the term of the loan may be extended to five years if both parties agree to the revised terms. Arrow will recognize the fees earned over the life of the loan and will accelerate recognition of the fees if the loan is forgiven by the Small Business Administration. Arrow expects the majority of the loans to be forgiven by the end of 2022.

Outstanding PPP Loans(Dollars In Thousands)
Years Ended December 31,
20212020
Beginning Balance$114,630$
PPP Loans Funded91,511142,685
PPP Loans Forgiven(162,492)(28,055)
Ending PPP Loans$43,649$114,630
Income Earned on PPP Loans(Dollars In Thousands)
Years Ended December 31,
20212020
Interest Earned$1,067$977
Fees Recognized6,7441,647
Income Earned on PPP Loans$7,811$2,624

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The following table indicates the respective maturities and interest rate structure of commercial loans and commercial real estate construction loans at December 31, 2021.  For purposes of determining relevant maturities, loans are assumed to mature at (but not before) their scheduled repayment dates as required by contractual terms.  Demand loans and overdrafts are included in the “Within 1 Year” maturity category.  Most of the commercial construction loans are made with a commitment for permanent financing, whether extended by us or unrelated third parties.  The maturity distribution below reflects the final maturity of the permanent financing.

b. Maturities and Sensitivities of Loans to Changes in Interest Rates

(Dollars in Thousands)

Within 1 YearAfter 1 But Within 5 YearsAfter 5 YearsTotal
Commercial$21,862$107,137$43,519$172,518
Commercial Real Estate - Construction11,05617,20337,54865,807
Total$32,918$124,340$81,067$238,325
Fixed Interest Rates$5,101$89,935$53,623$148,659
Variable Interest Rates27,81734,40527,44489,666
Total$32,918$124,340$81,067$238,325

COMMITMENTS AND LINES OF CREDIT

Stand-by letters of credit represent extensions of credit granted in the normal course of business, which are not reflected in the financial statements at a given date because the commitments are not funded at that time.  As of December 31, 2021, the total contingent liability for standby letters of credit amounted to $3.2 million.  In addition to these instruments, there are lines of credit to customers, including home equity lines of credit, commitments for residential and commercial construction loans and other personal and commercial lines of credit, which also may be unfunded or only partially funded from time-to-time. Commercial lines, generally issued for a period of one year, are usually extended to provide for the working capital requirements of the borrower. At December 31, 2021, outstanding unfunded loan commitments in the aggregate amount were approximately $402.3 million compared to $399.9 million at December 31, 2020.

c. Risk Elements

1. Nonaccrual, Past Due and Restructured Loans

The amounts of nonaccrual, past due and restructured loans at year-end for each of the past five years are presented in the table on page 34 under the heading "Summary of the Allowance and Provision for Credit Losses."

Loans are placed on nonaccrual status either due to the delinquency status of principal and/or interest or a judgment by management that the full repayment of principal and interest is unlikely. Unless already placed on nonaccrual status, loans secured by home equity lines of credit are put on nonaccrual status when 120 days past due and residential real estate loans are put on nonaccrual status when 150 days past due. Commercial and commercial real estate loans are evaluated on a loan-by-loan basis and are placed on nonaccrual status when 90 days past due if the full collection of principal and interest is uncertain. Under the Uniform Retail Credit Classification and Account Management Policy established by banking regulators, fixed-maturity consumer loans not secured by real estate must generally be charged-off no later than when 120 days past due. Loans secured with non-real estate collateral in the process of collection are charged-down to the value of the collateral, less cost to sell.  Arrow had no material commitments to lend additional funds on outstanding nonaccrual loans at December 31, 2021.  Loans past due 90 days or more and still accruing interest are those loans which were contractually past due 90 days or more but because of expected repayments, were still accruing interest.

The balance of loans 30-89 days past due and still accruing interest totaled $12.2 million at December 31, 2021 and represented 0.46% of loans outstanding at that date, as compared to approximately $9.2 million, or 0.35% of loans outstanding at December 31, 2020. These non-current loans at December 31, 2021 were composed of approximately $9.3 million of consumer loans (principally indirect automobile loans), $2.7 million of residential real estate loans and $0.2 million of commercial and commercial real estate loans.

Arrow evaluates nonaccrual loans over $250 thousand and all troubled debt restructured loans individually for impairment.  All impaired loans are measured based on either (i) the present value of expected future cash flows discounted at the loan's effective interest rate, (ii) the loan's observable market price or (iii) the fair value of the collateral, less cost to sell, if the loan is collateral dependent.  Arrow determines impairment for collateralized loans based on the fair value of the collateral less estimated cost to sell. For other impaired loans, impairment is determined by comparing the recorded value of the loan to the present value of the expected cash flows, discounted at the loan's effective interest rate.  Arrow determines the interest income recognition method for impaired loans on a loan-by-loan basis.  Based upon the borrowers' payment histories and cash flow projections, interest recognition methods include full accrual or cash basis.  The method for measuring all other loans is described in detail in Notes 2, Summary of Significant Accounting Policies, and 5, Loans, to the Consolidated Financial Statements.

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Note 5, Loans, to the Consolidated Financial Statements contains detailed information on modified loans and impaired loans.

2. Potential Problem Loans

On at least a quarterly basis, the internal credit quality rating is re-evaluated for commercial loans that are either past due or fully performing but exhibit certain characteristics that could reflect well-defined weaknesses.  Loans are placed on nonaccrual status when the likely amount of future principal and interest payments are expected to be less than the contractual amounts, even if such loans are not past due.

Periodically, Arrow reviews the loan portfolio for evidence of potential problem loans.  Potential problem loans are loans that are currently performing in accordance with contractual terms, but where known information about possible credit problems of the borrower may jeopardize loan repayment and result in a non-performing loan.  In the credit monitoring program, Arrow treats loans that are classified as substandard but continue to accrue interest as potential problem loans.  At December 31, 2021, Arrow identified 56 commercial loans totaling $37.5 million as potential problem loans.  At December 31, 2020, Arrow identified 47 commercial loans totaling $38.1 million as potential problem loans.  For these loans, although positive factors such as payment history, value of supporting collateral, and/or personal or government guarantees led Arrow to conclude that accounting for them as non-performing at year-end was not warranted, other factors, specifically, certain risk factors related to the loan or the borrower justified concerns that they may become nonperforming at some point in the future.

3. Foreign Outstandings - None

4. Loan Concentrations

The loan portfolio is well diversified.  There are no concentrations of credit that exceed 10% of the portfolio, other than the general categories reported in the preceding Section C.II.a. of this Item 7, beginning on page 41.  For further discussion, see Note 1, Risks and Uncertainties, to the Consolidated Financial Statements.

5. Other Real Estate Owned and Repossessed Assets

Other real estate owned ("OREO") primarily consists of real property acquired in foreclosure.  OREO is carried at fair value less estimated cost to sell. Arrow establishes allowances for OREO losses, which are determined and monitored on a property-by-property basis and reflect the ongoing estimate of the property's estimated fair value less costs to sell. All Repossessed Assets for each of the five years in the table below consist of motor vehicles.

Distribution of OREO and Repossessed Assets (Dollars In Thousands)December 31,
20212020201920182017
Single Family 1 - 4 Units$$$187$47$523
Commercial Real Estate9351,0831,215
Other Real Estate Owned, Net1,1221,1301,738
Repossessed Assets126155139130109
Total OREO and Repossessed Assets$126$155$1,261$1,260$1,847

The following table summarizes changes in the net carrying amount of OREO and the number of properties for each of the periods presented.

Schedule of Changes in OREO (Dollars In Thousands)20212020201920182017
Balance at Beginning of Year$$1,122$1,130$1,738$1,585
Properties Acquired Through Foreclosure9954447778
Gain of Sale of OREO properties192
Subsequent Write-downs to Fair Value(19)(244)(195)(160)
Sales(80)(1,314)(308)(460)(465)
Balance at End of Year$$$1,122$1,130$1,738
Number of Properties, Beginning of Year3365
Properties Acquired During the Year1214
Properties Sold During the Year(1)(3)(2)(4)(3)
Number of Properties, End of Year336

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III. SUMMARY OF CREDIT LOSS EXPERIENCE

The information required in this section is presented in the discussion of the "Provision for Credit Losses and Allowance for Credit Losses" in Part II Item 7, Section B.II. beginning on page 34 of this Report, including:

•Charge-offs and Recoveries by loan type

•Factors that led to the amount of the Provision for Credit Losses

•Allocation of the Allowance for Credit Losses by loan type

The percent of loans in each loan category is presented in the table of loan types in the preceding section on page 41 of this Report.

IV. DEPOSITS

The following table sets forth the average balances of and average rates paid on deposits for the periods indicated.

AVERAGE DEPOSIT BALANCES

(Dollars In Thousands)

Years Ended
12/31/202112/31/202012/31/2019
Average BalanceRateAverage BalanceRateAverage BalanceRate
Demand Deposits$767,671%$613,408%$472,517%
Interest-Bearing Checking Accounts926,8750.08%772,0000.17%727,8570.27%
Savings Deposits1,496,9060.13%1,258,1540.40%910,8400.92%
Time Deposits of $250,000 or More87,0330.30%124,6011.18%95,9322.01%
Other Time Deposits141,6770.45%223,1111.25%259,6361.63%
Total Deposits$3,420,1620.10%$2,991,2740.36%$2,466,7820.67%

Average total deposit balances increased by $428.9 million, or 14.3% in 2021, mainly in the demand deposit, checking and savings deposit categories.

Arrow used reciprocal deposits for a select group of municipalities to reduce the amount of investment securities required to be pledged as collateral for municipal deposits where municipal deposits in excess of the FDIC insurance coverage limits were transferred to other participating banks, divided into portions so as to qualify such transferred deposits for FDIC insurance coverage at each transferee bank. In return, reciprocal amounts are transferred to Arrow in equal amounts of deposits from the participant banks. The balances of reciprocal deposits were $529.8 million and $404.2 million at December 31, 2021 and 2020, respectively.

The following tables presents the quarterly average balance by deposit type for each of the most recent five quarters.

DEPOSIT PORTFOLIO

Quarterly Average Deposit Balances

(Dollars In Thousands)

Quarters Ended
12/31/20219/30/20216/30/20213/31/202112/31/2020
Demand Deposits$819,624$802,837$748,267$698,234$676,490
Interest-Bearing Checking Accounts998,398923,002924,651859,972874,314
Savings Deposits1,562,3181,496,9381,481,2321,435,5551,407,837
Time Deposits of $250,000 or More71,96571,43595,673109,644115,492
Other Time Deposits138,461141,721145,448151,410182,105
Total Deposits$3,590,766$3,435,933$3,395,271$3,254,815$3,256,238
Quarters Ended
12/31/20219/30/20216/30/20213/31/202112/31/2020
Non-Municipal Deposits$2,629,553$2,590,678$2,510,021$2,445,119$2,404,363
Municipal Deposits961,213845,255885,250809,696851,875
Total Deposits$3,590,766$3,435,933$3,395,271$3,254,815$3,256,238

The quarterly average balances of both noninterest-bearing deposits and interest-bearing checking and savings accounts have increased significantly in the previous five quarters. Time deposits, over $250,000 as well as other time deposits, have decreased over the same period.

In general, there is a seasonal pattern to municipal deposits which dip to a low point in August each year.  Account balances tend to increase throughout the fall and into early winter from tax deposits, flatten out after the beginning of the ensuing calendar

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year, and increase again at the end of March from the electronic deposit of NYS Aid payments to school districts.  In addition to seasonal behavior, the overall level of municipal deposit balances has been impacted by the American Rescue Plan and other COVID-19 pandemic response stimulus.

The total quarterly average balances as a percentage of total deposits are illustrated in the table below.

Percentage of Total Quarterly Average DepositsQuarters Ended
12/31/20219/30/20216/30/20213/31/202112/31/2020
Demand Deposits22.8%23.4%22.0%21.5%20.8%
Interest-Bearing Checking Accounts27.8%26.9%27.2%26.4%27.0%
Savings Deposits43.5%43.5%43.7%44.0%43.1%
Time Deposits of $250,000 or More2.0%2.1%2.8%3.4%3.5%
Other Time Deposits3.9%4.1%4.3%4.7%5.6%
Total Deposits100.0%100.0%100.0%100.0%100.0%

Demand deposits, as well as lower costing interest-bearing checking accounts and savings deposits, all increased or remained consistent as a percentage of total deposits to the previous year. Higher costing time deposits decreased as a percentage of total deposits.

The total quarterly interest cost of deposits, by type of deposit and in total, for each of the most recent five quarters is set forth in the table below:

Quarterly Cost of DepositsQuarters Ended
12/31/20219/30/20216/30/20213/31/202112/31/2020
Demand Deposits%%%%%
Interest-Bearing Checking Accounts0.07%0.07%0.08%0.10%0.11%
Savings Deposits0.10%0.11%0.14%0.16%0.18%
Time Deposits of $250,000 or More0.18%0.22%0.29%0.44%0.70%
Other Time Deposits0.35%0.37%0.43%0.59%0.92%
Total Deposits0.08%0.09%0.11%0.14%0.18%

Throughout 2021, the total cost of deposits continued to decrease. Short-term market rates, which began to decline prior to the COVID-19 pandemic, reached historic lows in 2020 and remained low for 2021. Short term interest rates, heavily impacted by Federal Reserve monetary policy, are likely to increase in 2022. Arrow is well positioned for a variety of rate environments.

The maturities of time deposits of $250,000 or more at December 31, 2021 are presented below.  (Dollars In Thousands)

Maturing in:
Under Three Months$47,947
Three to Six Months22,068
Six to Twelve Months7,348
20232,579
2024754
2025301
2026637
Later1,177
Total$82,811

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V. SHORT-TERM BORROWINGS (Dollars in Thousands)

12/31/202112/31/202012/31/2019
Overnight Advances from the FHLBNY, Federal Funds Purchased and Securities Sold Under Agreements to Repurchase:
Balance at December 31$$17,486$181,099
Maximum Month-End Balance15,79873,949268,805
Average Balance During the Year4,76857,929191,256
Average Rate During the Year0.06%0.43%1.80%
Rate at December 31N/A0.07%1.35%

D. LIQUIDITY

The objective of effective liquidity management is to ensure that Arrow has the ability to raise cash when needed at a reasonable cost.  This includes the capability of meeting expected and unexpected obligations to Arrow's customers at any time. Given the uncertain nature of customer demands and the need to maximize earnings, Arrow must have available reasonably priced sources of funds, both on- and off-balance sheet, that can be accessed quickly in times of need. Arrow’s liquidity position provides the necessary flexibility to address any unexpected near-term disruptions such as reduced cash flows from the investment and loan portfolio, unexpected deposit runoff, or increased loan originations.

Arrow's primary sources of available liquidity are overnight investments in federal funds sold, interest bearing bank balances at the Federal Reserve Bank of New York, and cash flow from investment securities and loans.  Certain investment securities are categorized as available-for-sale at time of purchase based on their marketability and collateral value, as well as their yield and maturity. The securities available-for-sale portfolio was $559.3 million at year-end 2021, an increase of $194.0 million from the year-end 2020 level. Due to the potential for volatility in market values, Arrow may not always be able to sell securities on short notice at their carrying value, even to provide needed liquidity. Arrow also held interest-bearing cash balances at December 31, 2021 of $430.7 million compared to $338.9 million at December 31, 2020.

In addition to liquidity from cash, short-term investments, investment securities and loans, Arrow has supplemented available operating liquidity with additional off-balance sheet sources such as a federal funds lines of credit with correspondent banks and credit lines with the FHLBNY. The federal funds lines of credit are with two correspondent banks totaling $52 million which were not drawn on in 2021. No advances were outstanding at December 31, 2021.

To support the borrowing relationship with the FHLBNY, Arrow has pledged collateral, including residential mortgage, home equity and commercial real estate loans. At December 31, 2021, Arrow had outstanding collateralized obligations with the FHLBNY of $45 million; as of that date, the unused borrowing capacity at the FHLBNY was approximately $734 million. Brokered deposits have also been identified as an available source of funding accessible in a relatively short time period. At December 31, 2021, there were no outstanding brokered deposits. Arrow paid down $45 million in brokered deposits in 2021. In addition, Arrow's two bank subsidiaries have each established a borrowing facility with the Federal Reserve Bank of New York, pledging certain consumer loans as collateral for potential "discount window" advances, which are maintained for contingency liquidity purposes. At December 31, 2021, the amount available under this facility was approximately $594 million in the aggregate, and there were no advances then outstanding.

Arrow performs regular liquidity stress tests and tests of the contingent liquidity plan to ensure that an adequate amount of available funds can be generated to meet a wide variety of potential liquidity events.

Arrow measures and monitors basic liquidity as a ratio of liquid assets to total short-term liabilities, both with and without the availability of borrowing arrangements. Based on the level of overnight investments, available liquidity from the investment securities portfolio, cash flows from the loan portfolio, the stable core deposit base and the significant borrowing capacity, Arrow believes that the available liquidity is sufficient to meet all reasonably likely events or occurrences. At December 31, 2021, Arrow's basic liquidity ratio, including FHLBNY collateralized borrowing capacity, was 33.1% of total assets, or $1.17 billion in excess of Arrow's internally-set minimum target ratio of 4%.

Arrow did not experience any liquidity constraints in 2021 and did not experience any such constraints in recent prior years. Arrow has not at any time during such period been forced to pay above-market rates to obtain retail deposits or other funds from any source.

E. CAPITAL RESOURCES AND DIVIDENDS

Important Regulatory Capital Standards: Dodd-Frank, enacted in 2010, directed U.S. bank regulators to promulgate revised bank organization capital standards, which were required to be at least as strict as the regulatory capital standards for banks then in effect. The Capital Rules under Dodd-Frank were adopted by the Federal bank regulatory agencies in 2013 and became effective for Arrow and its subsidiary banks on January 1, 2015. These Capital Rules are summarized in an earlier section of this Report, "Regulatory Capital Standards," beginning on page 7.

The table below sets forth the various capital ratios achieved by Arrow and its subsidiary banks, Glens Falls National and Saratoga National, as of December 31, 2021, as determined under the bank regulatory capital standards in effect on that date, as well as the minimum levels for such capital ratios that bank holding companies and banks are required to maintain under the Capital Rules (not including the "capital conservation buffer"). As demonstrated in the table, all of Arrow's and the banks' capital ratios at year-end were well in excess of the minimum required levels for such ratios, as established by the regulators. (See Item 1, Section C, under "Regulatory Capital Standards" and Item 8, Note 19 in the Notes to Consolidated Financial Statements, for

48

information regarding the "capital conservation buffer.") In addition, on December 31, 2021, Arrow and each of the banks qualified as "well-capitalized", the highest capital classification category under the revised capital classification scheme recently established by the federal bank regulators, that was in effect on that date.

Capital Ratios:ArrowGFNBSNBMinimum Required Ratio
Tier 1 Leverage Ratio9.2%8.6%9.8%4.0%
Common Equity Tier 1 Capital Ratio13.8%14.1%13.9%4.5%
Tier 1 Risk-Based Capital Ratio14.6%14.1%13.9%6.0%
Total Risk-Based Capital Ratio15.7%15.1%15.2%8.0%

Federal bank regulators introduced an optional simplified measure of capital adequacy for qualifying community banking organizations (CBLR).  A qualifying community banking organization that opts into the CBLR framework and meets all the requirements under the CBLR framework will be considered to have met the well-capitalized ratio requirements under the “prompt corrective action” regulations and will not be required to report or calculate risk-based capital ratios.

The CBLR final rule became effective as of January 1, 2020, and Arrow and both subsidiary banks have opted out of utilizing the CBLR framework. Therefore, the Capital Rules promulgated under Dodd-Frank will remain applicable to Arrow and both subsidiary banks.

Stockholders' Equity at Year-end 2021: Total stockholders' equity was $371.2 million at December 31, 2021, an increase of $36.8 million, or 11.0%, from 2020. The increase in total stockholders' equity during 2021 is related to $49.9 million of net income for the year, plus $2.78 million of equity related to various stock-based compensation plans, plus $1.8 million of equity resulting from the dividend reinvestment plan, plus cumulative impact of adoption of ASU 2016-13 of $120 thousand and other comprehensive income of $1.2 million offset by cash dividends of $16.3 million and repurchases of common stock of $2.7 million.

Trust Preferred Securities: In each of 2003 and 2004, Arrow issued $10 million of trust preferred securities (TRUPs) in a private placement. Under the Federal Reserve Board's regulatory capital rules then in effect, TRUPs proceeds typically qualified as Tier 1 capital for bank holding companies such as Arrow, but only in amounts up to 25% of Tier 1 capital, net of goodwill less any associated deferred tax liability. Under the Dodd-Frank Act, any trust preferred securities that Arrow might issue on or after the grandfathering date set forth in Dodd-Frank (May 19, 2010) would not qualify as Tier 1 capital under bank regulatory capital guidelines. For Arrow, TRUPs outstanding prior to the grandfathering cutoff date set forth in Dodd-Frank (May 19, 2010) would continue to qualify as Tier 1 capital until maturity or redemption, subject to limitations. Thus, Arrow's outstanding TRUPs continue to qualify as Tier 1 regulatory capital, subject to such limitations.

In the first quarter of 2020, Arrow entered into interest rate swap agreements to synthetically fix the variable rate interest payments associated with $20 million in outstanding subordinated trust securities. The effective fixed rate is 3.43% until maturity. These agreements are designated as cash flow hedges.

Dividends: The source of funds for the payment by Arrow of cash dividends to stockholders consists primarily of dividends declared and paid to it by its bank subsidiaries.  In addition to legal and regulatory limitations on payments of dividends by Arrow (i.e., the need to maintain adequate regulatory capital), there are also legal and regulatory limitations applicable to the payment of dividends by the bank subsidiaries to Arrow.  As of December 31, 2021, under the statutory limitations in national banking law, the maximum amount that could have been paid by the bank subsidiaries to Arrow, without special regulatory approval, was approximately $82.7 million  The ability of Arrow and its banks to pay dividends in the future is and will continue to be influenced by regulatory policies, capital guidelines and applicable laws.

See Part II, Item 5, "Market for the Registrant's Common Equity, Related Stockholder Matters and Issuer Purchases of Equity Securities" for a recent history of its cash dividend payments.

Stock Repurchase Program: In January 2021, the Board of Directors approved a $5.0 million stock repurchase program. effective January 27, 2021, under which management was authorized, in its discretion, to cause Arrow to repurchase up to $5 million of shares of Arrow's common stock from January 27, 2021 through December 31, 2021, in the open market or in privately negotiated transactions, to the extent management believed the Company's stock was reasonably priced and such repurchases appeared to be an attractive use of available capital and in the best interests of its shareholders. This 2021 program replaced a similar repurchase program which was in effect for the 2020 calendar year (the 2020 program), which also authorized the repurchase of up to $5.0 million of shares of Arrow's common stock. As of December 31, 2021 approximately $1.5 million had been used under the 2021 program to repurchase Arrow shares. This total does not include approximately $2.7 million of Arrow's Common Stock that the Company repurchased during 2021 other than through its repurchase program, i.e., repurchases of Arrow shares on the market utilizing funds accumulated under Arrow's Dividend Reinvestment Plan and the surrender or deemed surrender of Arrow stock to the Company in connection with employees' stock-for-stock exercises of compensatory stock options to buy Arrow stock. The 2021 program expired on December 31, 2021. A similar 2022 program, allowing for stock repurchases of up to $5 million for calendar year 2022 was approved by the Board of Directors in October 2021.

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F. OFF-BALANCE SHEET ARRANGEMENTS

In the normal course of operations, Arrow may engage in a variety of financial transactions or arrangements, including derivative transactions or arrangements, that in accordance with GAAP are not recorded in the financial statements, or are recorded in amounts that differ from the notional amounts.  These transactions or arrangements involve, to varying degrees, elements of credit, interest rate, and liquidity risk.  Such transactions or arrangements may be used by Arrow or Arrow's customers for general corporate purposes, such as managing credit, interest rate, or liquidity risk or to optimize capital, or may be used by Arrow or Arrow's customers to manage funding needs.

In 2021 and 2020, Arrow entered into interest rate swap agreements with its commercial customers to provide them with a long-term fixed rate, while simultaneously Arrow entered into offsetting interest rate swap agreements with a counterparty to swap the fixed rate to a variable rate to manage interest rate exposure. In 2020, Arrow entered into two interest rate swap agreements to synthetically fix the variable rate interest payments associated with $20 million in outstanding subordinated trust securities.

Arrow's commercial loan interest rate swap agreements are not designated as a hedge for accounting purposes. The commercial loan interest rate swap agreements have substantially equivalent and offsetting terms, they do not present any material exposure to Arrow's consolidated statements of income. Arrow records its interest rate swap agreements at fair value and is presented on a gross basis within other assets and other liabilities on the consolidated balance sheets. Changes in the fair value of assets and liabilities arising from these derivatives are included, net, in other income in the consolidated statement of income.

G. CONTRACTUAL OBLIGATIONS (Dollars In Thousands)

Payments Due by Period
Contractual ObligationTotalLess Than 1 Year1-3 Years3-5 YearsMore Than 5 Years
Long-Term Debt Obligations:
Federal Home Loan Bank Advances 1$45,000$5,000$40,000$$
Junior Subordinated Obligations Issued to Unconsolidated Subsidiary Trusts 220,00020,000
Operating Lease Obligations 38,5021,2161,7531,3254,208
Finance Lease Obligations 38,7982434925317,532
Obligations under Retirement Plans 441,5943,7218,6968,61520,562
Total$123,894$10,180$50,941$10,471$52,302

1 See Note 10, Debt, to the Consolidated Financial Statements for additional information on Federal Home Loan Bank Advances, including call provisions.

2 See Note 10, Debt, to the Consolidated Financial Statements for additional information on Junior Subordinated Obligations Issued to Unconsolidated Subsidiary Trusts (trust preferred securities).

3 See Note 18, Leases, to the Consolidated Financial Statements for additional information on Operating Lease Obligations.

4 See Note 13, Retirement Benefit Plans, to the Consolidated Financial Statements for additional information on Retirement Benefit Plans.

H. RECENTLY ISSUED ACCOUNTING STANDARDS

The following accounting standard has been issued and becomes effective for Arrow at a future date:

In March 2020, the FASB issued ASU 2020-04, Reference Rate Reform (Topic 848): Facilitation of the Effects of Reference Rate Reform on Financial Reporting. On January 7, 2021, the FASB issued ASU 2021-01, which refines the scope of ASC 848 and clarifies some of its guidance. The ASU and related amendments provide temporary optional expedients and exceptions to the existing guidance for applying GAAP to affected contract modifications and hedge accounting relationships in the transition away from the London Interbank Offered Rate (“LIBOR”) or other interbank offered rate on financial reporting. The guidance also allows a one-time election to sell and/or reclassify to AFS or trading HTM debt securities that reference an interest rate affected by reference rate reform. The amendments in this ASU are effective March 12, 2020 through December 31, 2022 and permits relief solely for reference rate reform actions and permits different elections over the effective date for legacy and new activity. Arrow is evaluating the impact of adopting the new guidance on the consolidated financial statements and does not expect it will have a material impact on the consolidated financial statements.

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I. FOURTH QUARTER RESULTS

Arrow reported net income of $10.3 million for the fourth quarter of 2021, a decrease of $2.2 million, or 17.5%, from the net income of $12.5 million reported for the fourth quarter of 2020.  Diluted earnings per common share for the fourth quarter of 2021 were $0.63, down from $0.78 during the fourth quarter of 2020. The net change in earnings between the two quarters was primarily due to the following: (a) a $748 thousand increase in net interest income, (b) a $1.5 million decrease in noninterest income, (c) a $678 thousand decrease in the provision for credit losses, (d) a $2.7 million increase in noninterest expense with the largest increases in salaries, technology and legal expenses including $1.5 million in non-recurring litigation reserve expense, and (e) a $568 thousand decrease in the provision for income taxes.  The principal factors contributing to these quarter-to-quarter changes are included in the discussion of the year-to-year changes in net income set forth elsewhere in this Item 7, specifically, in Section B, "Results of Operations," above, as well as in Arrow's Current Report on Form 8-K, as filed with the SEC on January 27, 2022, incorporating by reference Arrow's earnings release for the year ended December 31, 2021.

SELECTED FOURTH QUARTER FINANCIAL INFORMATION

(Dollars In Thousands, Except Per Share Amounts)

For the Quarters Ended December 31,
20212020
Interest and Dividend Income$28,354$28,372
Interest Expense1,1521,918
Net Interest Income27,20226,454
Provision for Credit Losses5581,236
Net Interest Income after Provision for Credit Losses26,64425,218
Noninterest Income7,5899,103
Noninterest Expense20,86018,192
Income Before Provision for Income Taxes13,37316,129
Provision for Income Taxes3,0643,634
Net Income$10,309$12,495
SHARE AND PER SHARE DATA:
Weighted Average Number of Shares Outstanding:
Basic16,02815,964
Diluted16,09115,981
Basic Earnings Per Common Share$0.64$0.78
Diluted Earnings Per Common Share0.63$0.78
Cash Dividends Per Common Share0.2600.252
AVERAGE BALANCES:
Assets$4,060,540$3,721,954
Earning Assets3,894,2873,550,415
Loans2,660,6652,610,834
Deposits3,590,7663,256,238
Stockholders’ Equity364,409331,899
SELECTED RATIOS (Annualized):
Return on Average Assets1.01%1.34%
Return on Average Equity11.22%14.98%
Net Interest Margin2.77%2.96%
Net Charge-offs to Average Loans0.03%0.07%
Provision for Credit Losses to Average Loans0.08%0.19%

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SUMMARY OF QUARTERLY FINANCIAL DATA (Unaudited)

The following quarterly financial information for 2021 and 2020 is unaudited, but, in the opinion of management, fairly presents the results of Arrow.

SELECTED QUARTERLY FINANCIAL DATA

(Dollars In Thousands, Except Per Share Amounts)

2021
FirstQuarterSecondQuarterThirdQuarterFourthQuarter
Total Interest and Dividend Income$27,694$29,695$29,807$28,354
Net Interest Income26,15528,36028,63827,202
Provision for Credit Losses(648)26399558
Net (Loss) Gain on Securities160196(106)(139)
Income Before Provision for Income Taxes16,73317,48816,81013,373
Net Income13,28013,27912,98910,309
Basic Earnings Per Common Share0.830.830.810.64
Diluted Earnings Per Common Share0.830.830.810.63
2020
FirstQuarterSecondQuarterThirdQuarterFourthQuarter
Total Interest and Dividend Income$28,226$28,002$27,296$28,372
Net Interest Income23,00624,84224,90026,454
Provision for Loan Losses2,7723,0402,2711,236
Net Gain on Securities(374)(106)(72)88
Income Before Provision for Income Taxes10,17411,72113,83916,129
Net Income8,1279,15911,04612,495
Basic Earnings Per Common Share0.510.580.690.78
Diluted Earnings Per Common Share0.510.580.690.78

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