Rimini Street, Inc. (RMNI) Business

Item 1.    Business

Business Overview

Rimini Street, Inc. and its subsidiaries (referred to as “Rimini Street,” the “Company,” “we” and “us”) are global providers of end-to-end third-party enterprise software support, managed services and Agentic AI ERP innovation solutions.

Rimini Street, Inc. was formed in the State of Nevada in 2005 and, through a merger in 2017 with a public company, became Rimini Street, Inc., a Delaware corporation, trading on the Nasdaq Global Market under the ticker symbol “RMNI.”

Our mission is to enable our clients to better control their IT roadmap by offering a comprehensive portfolio of unified software support services and related ERP solutions – designed to be funded within existing budgets – to accelerate the vision of Transformation without Disruption,™ empowering clients to put technology to work to produce more efficient business outcomes to provide a competitive advantage and facilitate growth.

We founded Rimini Street to disrupt and redefine the enterprise software support market by developing and delivering new solutions that filled an unmet need in the enterprise software market: an alternative to software vendor support. We became and remain the leading independent software support provider for enterprise software based on both the number of active clients supported and recognition by industry analyst firms.

As our reputation for technical capability, value, ingenuity, responsiveness and reliability has grown over the past twenty years, clients and prospects have asked us to expand the scope of our support, product and service offerings to meet other current and evolving needs and opportunities related to their enterprise software. As a result, we began expanding our solutions portfolio (our “Solutions Portfolio”) to provide a wider array of support for enterprise software – including an expanded list of supported software through our Rimini Custom™ program; managed services for Workday, Dayforce and ServiceNow; and new solutions for security, interoperability, observability and consulting.

We believe that our current and prospective clients often seek to reduce the number of IT vendors to allow more manageable governance, with a desire to select vendors who can provide a wider scope of IT services and become true trusted partners.

We also understand that clients and client prospects increasingly face shrinking IT budgets, driving a further need to obtain efficiencies and savings across their entire enterprise software landscape while meeting expectations of continued new innovation to remain competitive in their respective industries – doing more with less.

To address these evolving needs and to service what we believe is a significantly expanded addressable market opportunity, we have developed a proprietary operating model for enterprise software, the Rimini Smart Path.™

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The Rimini Smart Path methodology applies a portfolio of solutions to transform how businesses support and optimize their software portfolio so they can innovate with new technologies, such as agentic artificial intelligence (AI). It has three steps: Support Optimize Innovate. We believe that by following the Rimini Smart Path, IT and business leaders can transform how they support and optimize their enterprise software portfolio to maximize return on their software investments, save on software support costs and improve operational performance. In our experience, these measures unlock the ability to innovate within existing IT budgets, including by investing in AI solutions such as Rimini Agentic UX,™ which was initially launched in December 2025 in partnership with ServiceNow® as an intelligent user experience layer powered by AI and deployed across existing enterprise software systems for process automation, AI-enabled productivity and enterprise visibility.

The Rimini Smart Path Design

Start with support. Rimini Street replaces software vendor annual support with Rimini Support™ for Oracle, SAP, VMware and multiple other products to deliver comprehensive third-party support at substantial annual savings relative to software vendor alternatives, including support for customizations, generally guaranteed for up to 15 years, with the goal of keeping clients secure, compliant and in control.

Optimize current enterprise software investments for enhanced value. We believe that clients can further drive down operating costs and improve business performance with Rimini Street’s Solutions Portfolio. From professional and managed services delivered by experienced engineers, proactive security with threat intelligence services like zero-day vulnerability advisories, patented and proprietary interoperability solutions and customized project planning, we aim to bridge today’s needs with tomorrow’s vision with ease, and without the need to upgrade, migrate or switch platforms.

Innovate with speed, agility and confidence. We believe our Solutions Portfolio enables clients to innovate when it’s needed most — now — not months or years from today. Rimini Innovate™ is designed to be funded by the Support and Optimize steps of the Rimini Smart Path, with the goal of empowering clients to take on strategic projects such as AI, analytics and automation without increasing overall IT spend. It is our objective for clients to experience new levels of efficiency and operating speed when adding solutions like Rimini Agentic UX to their existing systems, aiming to deliver automation, reduced workflows and transformative capabilities across their entire organization.

The Objectives of the Rimini Smart Path: Support – Optimize – Innovate

We want our clients to reimagine IT as the hero of their organization. We want to be their strategic partner, building upon our over 20 years’ depth of knowledge and expanding Solutions Portfolio capabilities to help them visualize what’s possible: build a support roadmap and bring it to life. We strive to help our clients navigate the challenge of managing an increasingly sprawling estate of enterprise software systems and the imperative for innovation now. It is our goal that whatever their business objectives may be – We’ll Get You There.™

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Rimini Street at a Glance

As of December 31, 2025, we supported over 3,100 active clients globally, including 78 Fortune 500 companies and 20 Fortune Global 100 companies, across a broad range of industries. We define an active client as a distinct entity, such as a company, an educational or government institution, or a business unit of a company that purchases our services to support a specific product. For example, we count as two separate active client instances in circumstances where we provide support for two different products to the same entity. We market and sell our services globally, primarily through our direct sales force, and currently have subsidiaries in Australia, Brazil, Canada, UAE (Dubai), France, Germany, Hong Kong, India, Indonesia (Foreign Trade Representative Office), Israel, Japan, Korea, Malaysia, Mexico, Netherlands, New Zealand, Poland, Singapore, Sweden, Taiwan, Canada, the United Kingdom and the United States.

We believe our subscription-based revenue provides a foundation for, and general visibility into, future period results. We generated revenue of $421.5 million and $428.8 million for the years ended December 31, 2025 and 2024, respectively, representing a year-over-year decrease of 2%. We have a history of losses, and as of December 31, 2025, we had an accumulated deficit of $201.4 million. For the years ended December 31, 2025 and 2024, we recorded net income of $37.1 million and a net loss of $36.3 million, respectively. We generated approximately 46% and 49% of our revenue in the United States and approximately 54% and 51% of our revenue from our international business for the years ended December 31, 2025 and 2024, respectively.

We enter into support and services agreements with new clients as well as renewal agreements with existing clients at various times throughout the year. Therefore, we experience seasonality in terms of our net billing activity due to the timing of the clients’ contract term, which generally results in higher net billings during the fourth quarter of each fiscal year.

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Our Rimini Smart Path Solutions Portfolio

Rimini Support is our award-winning, mission-critical support for Oracle, SAP and VMware applications and for proprietary and open-source database and technology software. The service is delivered around the globe 24/7/365 with service level agreements (“SLAs”) providing a 10-minute guaranteed response time for Priority 1 (P1) critical issues and a deliberate cadence of case update communications from the time a case is opened until it is closed that we believe is unique among third-party support providers. We also offer global availability of our award-winning, mission-critical, 24/7/365 support services beyond proprietary databases to leading open-source database platforms, including, but not limited to, MySQL, MariaDB, PostgreSQL and MongoDB.

Rimini Support includes delivery of tax, legal and regulatory (“TLR”) updates where needed and contracted by our clients. With this service, we research and document TLR changes for 139 countries. We believe we offer the most comprehensive scope of TLR research available from a single vendor, including the collection and analysis of information from more than 5,500 government sites and over 26,000 localities. We determine which updates are needed by each of our clients based on their products, versions and operational jurisdictions, then we code, test and deliver those updates, governed by ISO 9001:2015-based management system processes.

Rimini Manage™ is our suite of managed services for application and database software delivered by highly skilled engineers, featuring unlimited service ticket requests and industry-unique SLAs that we believe can resolve IT staffing/skill shortages and provide smoother system operations at optimized cost. Rimini Manage permits us to “run” our clients’ systems for them day-to-day with an integrated support and managed services solution provided by a single trusted vendor.

We offer Rimini Manage for both traditionally licensed, on-premises software as well as for subscription-based, cloud products such as Salesforce®, ServiceNow, Workday® and Dayforce®, as well as cloud-based products from SAP, including S/4HANA Cloud ERP, Analytics Cloud, Basis, Fieldglass, Concur, SuccessFactors, Ariba, Commerce Cloud (formerly Hybris) and Integrated Business Planning (IBP).

In March 2025, we announced Rimini Street became a Workday Application Management Services (AMS) Partner and launched Rimini Manage for Workday services with immediate availability. We believe that with Rimini Manage for Workday, a client’s IT group will have the ability to dedicate more focus on implementing new functionality to further leverage the value of their Workday investment, enabling their team to shift their attention, time and budget towards other priorities, such as enterprise AI, workflow and automation, with the goal of maximizing the potential and output of their in-house talent.

Rimini Consult™ is our suite of professional services available for clients’ enterprise software customization, configuration, implementation, integration, interoperability, migration, staff augmentation and other project needs and delivered by experienced professionals. Rimini Consult also provides specialized advisory services, software resources planning, development services and technology and application roadmap planning designed to help clients successfully complete digital transformation and other innovative initiatives.

In May 2025, we announced Rimini Street had been appointed as a Dayforce (NYSE: Day) Community Partner and launched the availability of Rimini Manage and Rimini Consult for Dayforce. We believe that these services will help organizations run, maintain and enhance their Dayforce systems at a lower total operating cost. With an unlimited ticketing model and industry-unique SLAs, we believe Rimini Manage clients can benefit from a robust, unique offering that staffs each engagement with Dayforce-knowledgeable professionals and aims to keep systems running smoothly day-to-day at a predictable operating cost.

Rimini Protect™ is our suite of proactive, fast, cost-effective and personalized software security services and solutions. Rimini Protect provides innovative security solutions for applications, databases and technology infrastructure that are designed to protect against known and unknown threats and vulnerabilities and to quickly deploy Rimini Protect updates without any required code changes to the software being protected.

We offer Rimini Protect Advanced Database Security Suite, which we believe provides greater flexibility and enhanced security for Oracle, SAP, IBM, PostgreSQL and more, including capabilities currently exclusive to Rimini Street amongst third-party support providers.

In 2025, we launched the general availability of Rimini Protect Advanced Hypervisor Security (AHS), an exclusive solution powered by renowned Vali Cyber® AI/ML security technology. We believe the Rimini Protect AHS solution leverages innovative capabilities experienced in protecting mission-critical hypervisor infrastructure.

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Rimini Connect™ is our suite of managed interoperability solutions for browsers, operating systems and email systems that we believe can enable continued utilization of and integration with existing software and infrastructure without the need for expensive system and software upgrades and migrations. For example, our patented Rimini Connect for Browsers enables certain new browsers that are incompatible with HTML messaging being sent by some applications to connect to those applications using our “universal translator.” In addition, Rimini Connect for OS is designed to support new versions of operating systems that may be uncertified or incompatible for use with a particular software application version or release. The Rimini Connect for Email solution is designed to support multiple new authentication and email protocols with the goal of promoting seamless integration with existing email systems.

We also offer the Rimini Connect Console, which is designed to extend the useful life of existing systems by insulating applications from changes in dynamic technology stacks and compatibility standards that may otherwise require costly upgrades or custom development.

Rimini Watch™ is our suite of observability solutions that include monitoring and system health check solutions designed to monitor the performance and execution of thousands of processes continuously 24/7/365 and identify potential issues before they occur so system downtime and impacts can be avoided or mitigated. With Rimini Watch, we believe our clients will benefit from the predictability and confidence that their critical business applications are continuously monitored and will stay up and running, that problem resolution will be reduced through root cause analysis and that changes will be managed and documented.

We also offer Rimini Watch for Change Management, which we believe is a robust change management alternative to the SAP ChaRM module, which is SAP’s application for managing/tracking software changes across SAP landscapes.

Rimini Custom™ is a program that expands our support and related services to a broader portfolio of enterprise software, beyond Oracle, SAP, Salesforce and other vendor solutions for which we have historically provided support and services. Since 2024, through this program, we added support for VMware, Blue Yonder, Nuance, as well as expanded our portfolio of supported software within the Microsoft, IBM, Informatica and Tibco product lines. We continue to vet other software products for which we can market, sell and deliver support and services.

Rimini Agentic UX solutions are, as of the date of this Report, the most recent addition to our Solutions Portfolio. Introduced in December 2025, the goal of Rimini Agentic UX solutions is to combine AI-driven orchestration, automation and user experience (UX) design principles to deliver a unified, composable interface for enterprise workflows. We believe agentic AI will contribute to the next ERP technology shift: Agentic AI ERP. Deployed across existing ERP and other software, we believe that these solutions will enable clients to benefit from persona-based, AI-enhanced productivity and enterprise visibility, enabling new levels of efficiency and operational speed. Our Rimini Agentic UX catalog currently includes solutions for finance and expense management; logistics and fulfillment; maintenance operations; material and master data; order and shipment exceptions; procurement and supplier; quality and compliance; and sales and go-to-market.

The first iteration of our Rimini Agentic UX solutions was developed through our partnership with ServiceNow that began in 2024. The solutions are designed to combine the power of ServiceNow’s architecture and data model with our enterprise software support to accelerate ROI from Agentic AI ERP. Consistent with our goal to remain vendor-agnostic, future iterations of Rimini Agentic UX Solutions may be developed using tools and platforms from other large language module and AI technology providers.

Our Global License and Advisory Services (GLAS) are provided by our global team of software license optimization specialists – some of whom are former software auditors – who work as advocates, offering what is designed to be vendor-agnostic advice and guidance. We believe that with their assistance, clients can not only maintain software license compliance but also achieve desired outcomes for their IT roadmap. Our GLAS team can assist with managing the entire enterprise software lifecycle, from acquisition to termination.

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Solutions for Which Rimini Street Offers Support

Our subscription and fee-based software services offer enterprise software licensees a choice of solutions that replace or supplement the support products and services offered by enterprise software vendors for their products, as well as products and services offered by system integrators and other software service firms. We believe features, service levels, service breadth, technology and pricing differentiate our software products and services from our competitors. We also believe clients utilize our portfolio of software support products and services to support and optimize their existing enterprise software portfolio and transform their business to facilitate achieving their strategic, operational and financial goals.

Our clients often first replace vendor support and leverage our comprehensive support for their licensed software and customizations, along with tax, legal and regulatory updates for their specific applications and locales. A growing number of our clients then expand their service contracts with us, utilizing our managed services, security solutions, integration and interoperability capabilities, advanced strategic technology advisory services and project-based professional services. By utilizing Rimini Street’s expanded portfolio of unified solutions, we believe our clients can achieve substantial cost savings; achieve better business outcomes; obtain support for their customized software that is not generally covered under the enterprise software vendor’s service offerings; enhance their software functionality, capabilities and data usage; integrate and protect their systems and extend the life of their existing software releases and products.

Our products and services seek to enable our clients to keep their mission-critical systems operating smoothly and to remain in tax, legal and regulatory compliance; improve productivity and better allocate limited budgets, labor and other resources to investments that potentially provide competitive advantage and support growth.

The following table summarizes and compares the software support features of our Rimini Support solution to what management believes in its experience are the typical features of competing support offerings from enterprise software vendors:

Our current Rimini Support solution provides services for a broad range of enterprise software vendors, product families and product lines. In the future, we intend to expand our support services to additional software vendors and products to meet the growing and diverse needs of our clients. The table below sets out the vendors and products we currently support and/or could support in the future:

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When we provide our Rimini Support solutions for a traditional software license, we generally offer our clients service for a fee that we believe is equal to approximately 50% of the annual fees charged by the software vendor for their base support. When providing supplemental software support for a perpetual license, where the client procures our support service in addition to retaining the software vendor’s base support, we generally offer our clients service for a fee that we believe is equal to approximately 25% of the annual fees charged by the software vendor for their base support. We also offer a special support service, Rimini Street Extra Secure Support, available to clients that require a more rigorous level of security background checks and/or government security clearance for engineers accessing a client’s system than our standard employment security background check and requirements. Clients generally pay an additional fee for Rimini Street Extra Secure Support.

We also offer additional support, products and services through our Rimini Manage, Rimini Protect, Rimini Connect, Rimini Watch and Rimini Consult solutions at an additional fee. Subscriptions for additional solutions are designed to meet specific client needs and are designed to provide what we believe is exceptional value and return for the fees charged.

Our Industry

We compete in the global IT services market for enterprise software support, products and services. We believe several major trends are shaping the IT services and support industry, impacting the manner in which businesses engage with service

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providers and creating significant sales and service needs that the Rimini Smart Path can fulfill through our current and evolving Solutions Portfolio, including new market opportunities for Agentic AI ERP modernization.

The Desire for Client Control of IT Roadmaps

Enterprise software vendors have historically been the primary providers of software support services for their products, enabling such vendors to dictate which products and releases are supported and for how long, the scope of support services offered, service levels, terms and pricing. We believe the lack of credible competitors of any scale other than the enterprise software vendors left software licensees with little choice but to agree to the software vendors’ proposed terms of service, or risk potential tax, legal and regulatory non-compliance or failures of critical systems that require knowledge and skill sets beyond a licensee’s own abilities to resolve. Some software vendor support customers may be required to perform expensive and disruptive upgrades to newer product releases – even if they find no business value in doing so – just to remain eligible to receive full support.

We believe enterprises are steadily increasing their use of open-source databases to save on license and support costs, speed time to results and avoid complex license compliance issues. We further believe that there is insufficient support for open-source solutions and that enterprises seek help in navigating how to migrate parts of their enterprise software portfolio to open-source software and in supporting the resulting hybrid environment.

We believe that application managed services (AMS) for enterprise software is a large market with significant unmet needs in client satisfaction and value. Traditional AMS providers compete on price, but the traditional AMS model relies upon a “land and expand” model based on initially cheaper, less-skilled workers that frequently leads to higher costs, poor client satisfaction and potential degradation in service over time. In addition, traditional AMS offerings are often disparate and separate from software vendor support, with inherent inefficiencies and gaps that further limit responsiveness, root cause analysis and business value.

We believe that businesses are pursuing and adopting new, next-generation ERP system strategies, architectures and technologies referred to collectively as “composable ERP” by leading industry analysts. We believe composable ERP can provide organizations with greater systems flexibility and business agility to respond and meet current and future needs. As explained under the heading “The Future is Now: Agentic AI ERP,” we also believe that the future of ERP will include enterprise-wide agentic AI processes and cross-product user experiences focused on the work to be done rather than the applications and databases of specific software packages. Further, we believe that we are helping clients achieve the business benefits of a new operating model for enterprise software with our unique Rimini Smart Path solution that leverages their existing ERP system investment as the foundation for a modern composable ERP architecture that is designed to enable the seamless integration of new software components and capabilities from a variety of software vendors. In a composable ERP strategy, we believe that businesses can take advantage of a modular functionality approach by selecting a mix of best-of-breed vendors, products and technologies to achieve their strategic, operational and financial goals – instead of being confined to the conventional architecture, technology, products and capabilities of a single ERP software vendor like SAP or Oracle.

Increasing Vendor-Pressured Upgrades and Migrations

Major enterprise software vendors, including Oracle, SAP, Infor and Microsoft, routinely promote upgrades and cloud migrations as strategic imperatives. We believe these campaigns often target stable, mission-critical systems that have been customized over years of use.

We believe these vendor-driven initiatives may feel compulsory, with support timelines, security updates and access to new features often tied to compliance with upgrade schedules. As a result, licensees may feel compelled to invest in costly and disruptive projects that may not align with their business priorities or deliver meaningful innovation.

The cumulative impact of these migrations can include prolonged implementation cycles, increased reliance on external consultants and significant internal resource allocation. In many cases, we believe the business case for upgrade is weak and the opportunity cost of diverting funds from transformative initiatives, such as AI or automation, is substantial.

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Traditional IT Service Offerings Not Meeting Full and Evolving Client Needs

Enterprise software support, products and services is one of the largest categories of overall global IT spending. We believe that for mission-critical ERP, customer resource management (CRM) and related enterprise software, the costs associated with failure, downtime, security exposure and maintaining the tax, legal and regulatory compliance of these core software systems have also increased. As a result, we believe that licensees often view software support as a mandatory cost of doing business.

In a traditional licensing model, the customer typically procures a perpetual software license and pays for the license in a single upfront fee (“perpetual license”), and base software support services can be optionally procured from the software vendor for an annual fee that is typically 20–23% of the total cost of the software license.

In our experience, the base level of software support provided by enterprise software vendors has traditionally been delivered through call centers and generally includes the right to receive and use product support services, software bug fixes, and functional, technical, tax, legal and regulatory updates. Annual maintenance agreements with software vendors also generally include the right to receive and use new releases of the licensed products, if and when made available. Base software support provided by enterprise software vendors generally excludes other important, commonly needed enterprise services, such as support for interoperability outside of vendor-published compatibility matrices, security solutions beyond patches for known vulnerabilities, software performance guidance, how-to questions and customizations. Some enterprise software vendors do not include major new releases in the base support services, and instead, they charge additional license fees for such releases.

With software-as-a-service (“SaaS”) subscription models, the right to use the software and support for the software are typically bundled into a single contract. For that model, we do not provide product support, but, rather, provide managed services, like Rimini Manage, and consulting, like Rimini Consult, to help clients optimize their software operations.

Principally, for these reasons, we believe the software products and services historically offered by software vendors, such as Oracle, SAP, IBM, Microsoft and VMWare, do not meet the full and evolving needs of their customers across perpetual, subscription and open-source software, and are often more costly than alternatives. We further believe that disparate AMS offerings from other managed service providers are disconnected from the needs of enterprises, which ends up promoting incremental costs and inefficiencies. The product, service and cost gaps have created a significant market opportunity for our unique portfolio of solutions for software support and management to meet the underserved needs of enterprise software licensees at a value-driven price point.

Evolving ERP Software License Models Increase Cost and Reduce Transparency

We have observed that ERP vendors are beginning to evolve licensing strategies in ways that increase cost and reduce transparency. The traditional licenses described above are increasingly being replaced with subscription-based models, often bundled with consumption-based pricing and tiered access to features.

We believe these changes complicate budgeting and forecasting, as enterprises must navigate fluctuating costs tied to usage metrics, user counts and data volumes. Additionally, we have observed that license audits and compliance enforcement have become more aggressive, introducing financial and legal risk.

We also believe that this evolving license landscape limits flexibility. Enterprises may find themselves locked into vendor ecosystems, unable to scale or pivot without incurring penalties or renegotiating contracts. We believe this dynamic undermines the strategic autonomy of IT departments and reinforces vendor dependency.

ERP Software is Reaching Technological and Functional Limits

We believe that two converging trends are reshaping the future of ERP software. First, we have observed that, while ERP software remains vital for managing core business operations, its overall value has diminished. As technology matures, systems face growing limitations in their flexibility, yet the costs continue to rise as organizations are burdened by constant vendor-driven upgrades and evolving license models that add complexity rather than clarity.

We have observed that the share of IT budget allocated to ERP software has grown substantially, yet the return on investment is declining. Enterprises are spending more on costs associated with annual software maintenance, continuous upgrades and migrations for ERP software, but the returns, measured in speed to market, business flexibility and reduced cost to serve, have significantly declined.

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Further, despite being marketed as modern solutions, many ERP software upgrades are built on architecture and design principles that restrict the ability of enterprises to adopt emerging paradigms such as agentic and generative AI. The core platforms of leading ERP vendors were developed years ago and have undergone incremental enhancements – but not fundamental redesigns.

The Future is Now: Agentic AI ERP

While existing ERP software can continue providing great value for many years to come as a transactional backbone, we believe ERP software is peaking in capability and therefore results in diminishing returns to any further investments in ERP software upgrades or migrations. Instead, we believe new ERP capabilities will be deployed in Agentic AI ERP.

The emerging technology that is agentic AI deploys intelligent electronic “agents” with the ability to “think like humans” and automatically set goals, make decisions and take actions in pursuit of those goals. We believe that agentic AI is ushering in the rise of the next ERP technology paradigm shift – Agentic AI ERP – in which enterprises can use Agentic AI ERP to automatically execute and orchestrate business processes across software products and data stores – generally without limitation to where data or application logic resides. We also believe that benefits of Agentic AI ERP include faster and more accurate transactions, better decision making and automation of processes previously performed by human labor.

We believe that enterprises can extend the useful lifespan of their existing customized and stable versions of ERP software and invest the savings to fund deployment of an agentic AI platform “over the top” of their current ERP software, turning their ERP software into a backend functional “engine” with agentic AI technology taking over execution of automated business processes and acting as a new human interface.

With the introduction of Rimini Agentic UX to our Rimini Smart Path Solutions Portfolio in December 2025, we believe that we are positioning ourselves to deliver clients an accelerated roadmap to Agentic AI ERP. While there are vendors who are currently building agentic AI solutions on SaaS systems and creating stand-alone agentic AI agents, we believe that we are the only established ERP service provider that is specifically focusing on agentic AI solutions across on-premises and existing ERP software, including across multiple ERP software vendors. We are looking ahead to capitalize upon what we believe is a fast-growing market and uncontested sector, working in strategic partnership with AI platform providers.

Our Competitive Advantages

We believe that we have a number of competitive advantages that will enable us to strengthen our position as the leading independent provider of enterprise software support while continuing to expand our Solutions Portfolio. Our key competitive strengths include:

The Rimini Smart Path: A Unique End-to-End Software Support, Managed Services and Solutions Model

We believe that our Rimini Smart Path methodology differentiates us not only from enterprise software vendors, but also from other providers of independent, third-party enterprise software support, as well as providers of integrated managed services, security, interoperability and observability solutions and other forms of IT professional and consulting services. As we continue to expand our Solutions Portfolio beyond independent enterprise software support, we believe that no other organization provides our unique set of unified support, products and services across multiple enterprise software product lines, applications, databases and technologies, anchored by our comprehensive enterprise software support solutions.

We believe our integrated support products and services, offered at a value-driven price point, provide a significant return on investment for our clients that cannot be achieved solely by the use of traditional enterprise software vendor offerings or by engaging multiple IT solutions providers.

Clear Leadership Position and Highly Experienced Management Team

We are the global leader of independent enterprise software support services for Oracle, SAP and VMware products, based on both number of active clients and recognition by industry analyst firms. We believe we have produced substantial thought leadership in our market through our extensive marketing efforts and promotion of the independent enterprise software support model, including participation in key industry conferences, publishing white papers and hosting webinars. Further, our senior management team has over 200 years of combined experience in the enterprise software and services industry with companies such as Accenture, EDS, Hewlett-Packard, JD Edwards, Oracle, PeopleSoft, ServiceSource and SAP and with a significant amount of time and experience focused on building, managing and delivering support products and services. We

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believe our senior management team’s significant relevant industry experience positions us to continue to extend our market leadership and that this position enables us to bring new services to market more quickly, attract and retain high quality personnel and acquire new clients.

Global Team of Service Delivery Specialists

As of December 31, 2025, we provided support, products and services for over 3,100 active clients globally, including 78 Fortune 500 companies and 20 Fortune Global 100 companies. Our team of over 1,160 support engineers, developers and other experts span the globe, providing 24/7/365 support to clients with operations in over 150 countries. On average, our highly qualified PSEs have over 20 years of relevant industry experience, which we believe provides us with a competitive advantage and is a key element of our proven track record of providing exceptional client service. Combined, the members of our global service delivery team speak and write in eight languages: English, French, Hebrew, Japanese, Korean, Chinese (Mandarin), Portuguese (Brazilian) and Spanish.

Our ability to provide 24/7/365 support stems both from location – members of our global service delivery team serve our clients from 17 different countries in five regions, providing overlapping continuous coverage – and from the functionality of our global capability centers, currently located in Hyderabad, India and São Paulo, Brazil, with current plans to open a third global capability center in Kuala Lumpur, Malaysia.

Our Approach to Client Success

We have spent over twenty years investing in our Client Support Delivery and Client Engagement Teams, resulting in what we believe is a client centric operating model and culture.

•Client Support Delivery - Our Client Support Delivery Team is Engineered for Support®, delivering mission-critical support to our clients worldwide, 24/7/365.

•A key element of our support delivery model is the assignment of one or more named PSEs, who serve as the primary product support contact for our clients and provide technical advice, functional expertise and general support with the aim of resolving all support.

•On average, our PSEs have over 20 years of experience and significant real-world understanding of client implementations and deployments.

•For the year ended December 31, 2025, we generally delivered an average support call response time of less than two minutes for an experienced engineer to engage with a client to address critical (P1) and serious (P2) issues, shorter than the 10-minute guaranteed response time that is standard in our client support.

•Our Global Service Delivery Innovation team has developed internally-used AI applications designed to further enhance a client’s overall service experience. Built using open-source technologies, the AI applications can be integrated into support processes along with other new AI applications when they become available. By way of example, we were granted a U.S. patent for our “Case Assignment Advisor,” which is one of our AI applications used as a competitive advantage in servicing our clients. We believe our AI applications have already delivered substantial service benefits to clients, including accelerating case resolution times by an average of approximately 23%.

•Client Engagement - Client success managers in our Client Engagement organization serve as a single point of contact for all non-product support-related client issues. The Client Engagement organization works closely with our Client Support Delivery, Innovation Solutions and Sales organizations to provide what we believe, based on client feedback, support case satisfaction survey results and analyst checks, is an exceptional client experience with superior client satisfaction and success, with the ultimate goal of retention, renewal and expansion of our client contracts. The Client Engagement team oversees the following client management processes:

•Onboarding - When a client switches to our support products and services, a client success manager oversees the onboarding process, which is a set of interwoven processes that new clients undertake to facilitate a successful migration to our support model. During this time, we help clients smoothly transition their support while we gain an in-depth understanding of a client’s business needs, IT infrastructure, IT strategies and objectives.

•Account Management - Following the onboarding period, client success managers coordinate our resources and capabilities to provide personalized support to each client. When issues arise, client success managers escalate them within our organization as appropriate to help ensure client satisfaction. Client success managers are also tasked with establishing and maintaining executive relationships and promoting expansion of usage and cross-sell of our extensive services within each client’s organization.

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•Account Retention - Client success managers play an integral role in client retention by helping to ensure our clients are realizing the full value of our service offering and working with our Renewal Sales team on the renewal and extension of client contracts.

The strategic objectives of our Client Engagement program are to:

•Broaden executive relationships at our most strategic client accounts with the aim of creating outstanding lifetime value;

•Bring strategic insight and drive the renewal process and cross-sell strategy;

•Win a seat at the table for transparent technology strategy discussions; and

•Connect executives across clients to create a stronger peer community.

Scalable Business Model

We believe our client support model, combined with proprietary tools and processes, enables us to scale quickly and cost-effectively to meet growing global demand in our existing product lines. We also believe that our proven ability to deliver value to an extensive list of clients across a broad range of industries validates our business model and provides us with important references to prospective clients. We are proficient at applying our support methodologies and approach to new product lines, enabling us to rapidly and efficiently support additional enterprise software products in the future. We are able to scale by investing in support-related infrastructure and by developing patented and patent-pending artificial intelligence support applications that further optimize our support processes and ensure service delivery outcomes at scale for our clients. Additionally, we have received ISO certifications for our support services to help ensure our clients consistently receive high-quality, responsive service as our client base continues to grow.

Strategic Partnerships

In 2024, we expanded our strategic initiative to go to market with an elective roster of partners. We believe our partner program brings together the best technology and business service brands, each recognized for their proven solutions, to deliver new, exciting options for top-and bottom-line growth for clients. Whether it’s helping organizations gain operational efficiency through better support, unlock funds to leverage AI or future-proof, protect and enhance systems, we believe our partner offerings will be complemented by our end-to-end software support, management and innovation solutions.

Client-Centric Culture

We believe that our culture is a key element of our success and one of our core values. We recruit employees who share a passion for delivering exceptional service to our clients and continuously measure, recognize and reward employees for achieving exemplary client satisfaction. We further believe that our culture has enabled us to attract and retain high-quality, experienced and skilled professionals. Over the years, we have earned several Great Place To Work® awards globally, have achieved exceptional client satisfaction ratings and have won numerous Stevie Awards for customer service.

Our Growth Strategy

We possess deep expertise in enterprise software products, services and support and intend to leverage our leadership position to further penetrate our current markets and expand our support product and service capabilities into new markets. The key elements of our growth strategy include:

Continue to Expand Our Portfolio of Supported Vendors and Products

Since our inception over 20 years ago, we have developed a comprehensive portfolio of enterprise software support and related products and services, including support services for applications, databases and technologies; managed services for applications, databases, technologies, cloud and security; security, interoperability and observability solutions and professional services. We believe there is a significant market opportunity to offer support and related products and services for additional vendors and software, and we intend to extend our Rimini Support offerings to additional enterprise software vendors, product lines and releases.

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Continue to Develop Strategic Partnerships

We are proud of the valuable relationships that we have developed with our strategic partners over the years. Our network of channel partners, solution partners and platform providers includes some of the world’s most well-respected names in technology including ServiceNow, T-Systems, CDS, Merlin Cyber and American Digital. We believe that the Rimini Street partner program brings together many of the best technology and business service brands, each recognized for their proven solutions, to deliver new, exciting options for top- and bottom-line growth.

Become an Industry Leader in Delivering Agentic AI ERP Solutions

We believe that we are uniquely positioned to become an industry leader in delivering Agentic AI ERP as a result of our over 20 years of knowledge of ERP software processes, our experience providing software product support (ITIL Level 4) across dozens of ERP software platforms, and our understanding of customer ERP customizations. We also believe that our recent experience with over 25 global Agentic AI ERP pilot programs in 2025 will provide the learning and foundation for eventual deployment at scale.

Add New Clients

We believe that the market for independent enterprise software support products and services is large, growing and underserved. We expect significant growth opportunities in our market as organizations increasingly look to achieve more value from their technology budgets. We are continuing to make significant investments in sales and marketing and will continue our strong focus on acquiring new clients.

Continue Global Expansion

For the year ended December 31, 2025, we generated approximately 54% of our revenue outside of the United States. We believe that there is a large opportunity to grow our global business by increasing our direct sales force and by selectively using strategic marketing and sales partnerships around the world. We attribute revenue to individual countries based on the location of the contracting entity. For the year ended December 31, 2025, Japan represented 12% of total revenue. No other foreign country individually comprised more than 10% of revenue for the three-year period ended December 31, 2025.

Further Penetrate Our Existing Client Base

We intend to increase adoption of our solutions among our existing clients by selling additional Rimini Support contracts for other software products, releases and instances used within their organizations as well as by selling new contracts for our expanded portfolio of solutions, including, but not limited to, managed services, security, interoperability, observability and professional services. As of December 31, 2025, approximately 66% of our over 1,560 unique clients have selected us to provide services, products and solutions for more than one of their software product lines, and we believe there is additional opportunity for growth within our existing client base. Our client-centric focus, in combination with the critical nature of our portfolio of solutions, enables us to maintain close working relationships with our clients’ primary decision makers, which we believe helps us identify and capitalize on additional growth opportunities.

Expand our Managed Services Global Offerings

Our Rimini Manage for SAP and Oracle enterprise software integrates our ultra-responsive traditional support services with clients’ day-to-day AMS needs. AMS is comprised of system administration, operational support, health monitoring and enhancement support, and we believe this offering can provide clients with a better model, better people and better outcomes with higher satisfaction and potentially significant savings of time, labor and money. We also believe that Rimini Manage can deliver these same benefits to clients who require database management services for a wide array of databases. In addition, we are a Salesforce partner and offer Rimini Manage for their Salesforce Sales Cloud, Salesforce Service Cloud and other Salesforce products. With our ServiceNow partnership, we now also offer managed services for ServiceNow products. We are also an Amazon Web Services (AWS) partner and offer Rimini Manage for their cloud offering used by our clients.

Continue to Launch New Enterprise Software Support Solutions

Alongside our existing portfolio of products and services, we intend to develop and bring to market new enterprise software solutions that help our clients with various business needs. For example, we anticipate our list of supported products to

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expand with the Rimini Custom program, and we plan to deliver new innovation solutions for specific business functions leveraging the AI, automation, analytics and user experience capabilities in the ServiceNow platforms.

Continue to Capitalize on the Shift to Hybrid IT

We believe organizations are increasingly creating more complex IT environments that are a mixture of multiple technologies, business models and vendors, including traditional license and subscription license software solutions, deployed across the client’s system and cloud computing providers (hybrid IT environments), and consisting of proprietary and non-proprietary open-source software, all from a multitude of different technology vendors. We believe traditional enterprise software vendors and general consulting firms cannot effectively support these heterogeneous environments because of complex integrations, customizations, multi-vendor relationships and other unique challenges. Further, we believe a hybrid IT strategy enables organizations to reliably and cost-effectively run their business on an existing, stable core enterprise software platform, while at the same time enabling them to more quickly adopt new innovative applications and services, including digital, cloud, mobile and analytics. Multi-application, multi-environment solutions create a unique growth opportunity for independent support providers like Rimini Street.

Sales and Marketing

We sell our solutions primarily through our global direct sales organization. We organize our sales force by geographic region with sales teams currently covering North America, Latin America, Europe, Africa, Middle East and Asia-Pacific. We organize our sales and marketing professionals into territory-specific teams in order to align sales and marketing toward common sales goals. Our sales cycle can vary substantially from client to client but typically requires six to twelve months depending on the scope of the support, products or services being purchased. Enterprise software customers typically need to renew their vendor support contracts on an annual basis so there usually is an existing budget for our Rimini Support solutions, and that budget may be larger than our fees since most of our prospective clients are enterprise software vendor customers paying higher annual fees for their current support services than we charge for our Rimini Support solution. The sales cycle for our Rimini Manage or other solutions, beyond our Rimini Support solutions, may or may not be replacing the services of an incumbent vendor and, therefore, may not be dependent on the renewal date of an existing annual contract.

We attempt to commence discussions with prospective clients far enough in advance of that prospective client’s services end date with their current vendor, to provide enough time to complete the sale and to perform certain transition tasks. In addition to new support, products and service sales to prospective and existing clients, we have a dedicated sales team focused on renewals of existing client subscription contracts.

We generate global prospect leads, accelerate sales opportunities and build brand awareness through our marketing programs. Our marketing programs target chief innovation officers, chief financial officers, chief procurement officers and other IT executives, senior business leaders and procurement specialists. We focus on the unique benefits of our offerings. Additionally, our marketing programs serve to create further market awareness and differentiation across our solutions portfolio. We believe we are recognized as a thought leader and a service leader in the enterprise application support market and a growing, serious competitor in our other newer solution markets such as managed services, security, interoperability, observability and consulting.

More recently, we have implemented go-to-market strategies targeting private equity firms with value messaging on cost, margin and exit goals. In August 2025, we became an approved supplier on the United States General Services Administration’s (GSA) Multiple Award Schedule (MAS) under the contract 47QTCA25D00DT for Oracle, SAP and VMware support and security services, permitting federal, state local and tribal governments to procure our services directly from the GSA schedule.

We have also defined and implemented a strategic partner and alliance program. By working with a portfolio of leading channel partners, solution partners and platform providers, we are able to further enhance our market credibility and awareness, execute growth strategies through enhanced scale and reach, and improve sales and marketing effectiveness and productivity. We collaborate with strategic partners to define joint solutions, alighted go-to-market plans, collaborative marketing and demand generation activities, as well as unified selling motions.

Our marketing programs include the following:

•Using our website to provide enterprise application and Rimini Street company information, as well as learning opportunities for potential clients, in the form of blogs, videos, eBooks and webinars;

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•Business development representatives who respond to incoming leads to convert them into new sales opportunities;

•Online savings cost calculators to demonstrate the potential value of switching to Rimini Street for enterprise software support;

•Participation in, and sponsorship of, field marketing events, including user conferences, trade shows and industry events;

•Online marketing activities, including email campaigns, online advertising, social media (X, Facebook, Instagram and LinkedIn) and content syndication;

•Client success case studies across multiple industries;

•Co-marketing through channel partners and alliances, including co-branded events;

•Advertisements on targeted television, streaming and radio news outlets;

•Global public relations events, including:

•Street Smart – executive forums for clients and invited guests featuring client panels, keynote presentations by IT experts and peer networking while enjoying local cuisine; and

•Street Light – collaborative, conversation-driven, roundtables led by subject matter experts in various technology fields;

•Thought leadership through marketing to industry analysts, speaking engagements and sponsored research; and

•Outreach and engagement with our active clients to explore cross-selling opportunities and maintain high retention rates.

Our Values and Mission

Our mission is brought to life by the “4 Cs” – Company, Clients, Colleagues and Community. With every decision we make, we strive to take into account its impact on each quadrant, ensuring our actions reflect, strengthen and shape our relationships with those we serve.

Human Capital

Guided by our commitment to provide “extraordinary technology solutions powered by extraordinary people,” we strive to foster an environment that enables and encourages our employees in this pursuit. To this end, we believe that recruiting, retaining and developing high-performing talent is important to our success. We view all employees as partners and are committed to providing an exciting, participatory and team-oriented work environment.

As a key aspect of our success, we believe our culture helps enable our efforts to recruit and retain high quality talent. In addition, we strive to offer compensation, bonus and benefit programs appropriate for top-performing professionals. To ensure alignment with our short- and long-term objectives, our compensation programs for all employees include base pay, short-term incentives and opportunities for long-term incentives. Furthermore, we believe our remote delivery model provides an attractive employment option for our highly experienced PSEs compared to consulting roles that can require significant

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travel and also reduces our carbon footprint. As a company built on a foundation of remote and hybrid working, we believe these arrangements continue to provide flexibility to employees around the globe.

As of December 31, 2025, we employed over 1,980 professionals globally. We also engage temporary employees and consultants as needed. None of our U.S.-based employees are covered by collective bargaining agreements. Certain of our non-U.S.-based employees are members of unions, works councils, trade associations or are otherwise subject to collective bargaining agreements in particular jurisdictions, as required by local labor laws. We have not experienced any work stoppages, and we consider our relations with our employees to be very good.

Total Rewards Philosophy

We offer programs and resources designed to support the mental, physical, social and financial well-being of our employees. In addition to resources available through our health care plan providers, we offer a no-cost confidential employee assistance program that provides assessments, short-term counseling, referrals and follow-up services to employees who have personal and/or work-related problems.

Our Global Event Outreach Team, which is a division of our Security Department, monitors for events worldwide that may impact the health and safety of our employees, such as inclement weather, natural disasters and public safety emergencies, reaching out to potentially impacted employees to offer resources if they are in need of assistance.

Workplace Practices and Policies

We are committed to creating an inclusive environment. Qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veterans’ status or any other characteristic protected by applicable law.

As of the date of this Report, we have earned multiple employee satisfaction awards and certifications, including Great Place To Work® (a recognized global authority on workplace culture and employee satisfaction) certifications in Australia, France, the United Kingdom and the United States; a top 20 ranking from India’s Best Workplaces™ in both the “for Millennials” and “Great Mid-Size Workplaces” categories; a top 10 ranking from Korea’s Best Workplaces™ (as well as additional honors in Korea of Best Workplaces™ for Parents, “Proud Working Mother,” the Great Place To Work® “Pioneer Award,” a Great Place To Work® “Innovation Leader” and “Most Respected CEO” in Korea); Stevie® Gold Globee Awards for “Customer Service Executive of the Year” and Stevie® Silver Globee Awards for “Customer Service Department of the Year.”

Community Involvement

Through the Rimini Street Foundation, which is an initiative funded and managed internally by the Company, we encourage our employees to “support humankind” and share our Company’s success by investing back into the communities we serve through in-kind donations, employee time, Company financial support and funded volunteer activities around the world. Since its launch in 2015, the initiative has supported over 600 charities across six continents, with over 6,000 volunteer hours donated by our employees and their family and friends. In 2024, TrustRadius recognized the Company and the Rimini Street Foundation with a Tech Cares Award, which celebrates B2B technology organizations that excel in corporate social responsibility initiatives “dedicated to driving beneficial progress throughout their organization and community.” In February 2025, in honor of the 10th anniversary of the Rimini Street Foundation, the Company announced the fourth annual launch of the Foundation’s “RMNI LOVE” Grant Program, awarding a total of $100,000 to ten global charities.

Certifications

ISO certifications are part of our commitment to developing and executing best-in-class processes to ensure our clients consistently receive exceptional service. We have achieved and maintain ISO 9001 and ISO 27001 certifications.

In 2010, we achieved ISO 9001 Quality Management System certification for “Third-party provider of enterprise software support services specifically on-boarding of client and client environments”. In 2011, we expanded our certification for “Provision of third-party enterprise software support services specifically on-boarding of client, building of client environments, worldwide tax and regulatory research and delivery of tax and regulatory updates”. In 2012, we expanded our certification for “Global provision of enterprise software support services, including client onboarding; client account management; product support for vendor delivered and client customized code; fix development and delivery; and research, development and delivery of worldwide tax, legal and regulatory updates”. The certification process verifies that detailed

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processes for relevant business areas are reviewed, continuously monitored and improved to ensure services and deliverables are consistently delivered with excellence. During 2018, the ISO standard was upgraded. Our current ISO 9001:2015 certification is effective December 2025 through December 2028. During this certification cycle, annual surveillance audits are conducted to validate ongoing compliance with the requirements.

In 2013, we achieved worldwide ISO 27001 information security certification for our support services. ISO 27001 is a security standard covering “The Information Security Management System that supports the global provisioning of third-party software development and maintenance services”. Independent assessments of our conformity to the ISO 27001 standard include evaluating security risks, designing and implementing comprehensive security controls and adopting an information security management process to meet security needs on an ongoing basis. Our current ISO 27001:2022 certification is effective March 2025 through April 2028. During this certification cycle, annual surveillance audits are conducted to validate ongoing compliance with the requirements.

Competition

We compete in the global IT services market for enterprise software support, products and services and believe the principal competitive factors in our market include, but are not limited to, the following:

•track record of technical capability to provide the required software support;

•ability to identify, develop and deliver required tax, legal and regulatory updates;

•infrastructure model to deliver support globally within guaranteed service levels;

•a recognized high level of client satisfaction;

•ease of support model onboarding, deployment and usage;

•breadth and depth of support functionality, including the ability to support customized software;

•cost of products and services;

•brand awareness and reputation;

•capability for delivering services in a secure, scalable and reliable manner;

•ability to innovate and respond to client needs rapidly;

•agentic AI solutions specifically designed to operate across existing ERP solutions; and

•size of referenceable client base.

As further discussed under “Our Competitive Advantages,” above, we believe we compete favorably with our competitors on the basis of these factors. We have also invested significant resources in developing our unique service methodologies. We believe our support management model allows us to gain an in-depth understanding of a given client’s unique software environment, enabling rapid and accurate responses to a client’s service requests.

We believe our primary competitors for our Rimini Support solutions are the enterprise software vendors whose products we service and support, including, but not limited to, Oracle, SAP, IBM, Microsoft and VMWare. We expect that continued growth in our market could lead to significantly increased competition resulting from new entrants. In the meantime, our success and growth will depend to a substantial extent on the willingness of companies to engage an independent service vendor such as us to provide software maintenance and support services for their enterprise software.

We believe our primary competitors for our Rimini Manage, Rimini Consult and Rimini Watch solutions are systems integrators and consulting firms globally, including, but not limited to, Accenture, IBM, Wipro, Cap Gemini and DXC. We expect the market for these solutions to continue to be highly competitive. Our success and growth in management services will rely in part on our ability to differentiate the value and benefits of our fully integrated support and management solutions compared to other vendors’ offerings or internal resources, and our success and growth in consulting will rely in part on our ability to differentiate our talent, experience, value and benefits compared to other vendors’ resources and offerings.

We believe our primary competitors for our Rimini Protect solutions are manufacturers of other enterprise software security solutions, including, but not limited to, Oracle, SAP, IBM and Broadcom. We believe our primary competitors for our Rimini Connect solutions are manufacturers of other enterprise interoperability and connectivity products, including, but not limited to Citrix, Dell, Salesforce, Oracle and IBM. We expect the market for these solutions to continue to be highly competitive. Our success and growth in security and interoperability solutions will rely in part on our ability to differentiate the value and benefits of our solutions compared to other vendors’ offerings.

We believe our primary competitors for our Rimini Agentic UX solutions are Oracle and SAP, as well as global systems integrators such as Accenture, IBM, Wipro, Capgemini and DXC, agentic AI platform providers such as Palantir and

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UiPath, and potentially general AI providers such as OpenAI, Anthropic, Google and Amazon. We believe our competitive advantage against each of these competitors is our extensive expertise in supporting the ERP, CRM and other transactional software products that will underpin agentic AI capabilities.

We must note that some of our actual and potential competitors currently have advantages over us, such as longer operating histories, significantly greater financial, technical, marketing or other resources, greater name recognition and deeper customer relationships. Additionally, some enterprise software licensees are reluctant to engage a relatively smaller independent company such as us to provide services for their enterprise application software, choosing instead to rely on services provided by their enterprise software vendor or other larger competitors in our various service markets.

Intellectual Property

We rely on federal, state, common law and international rights, as well as contractual restrictions, to protect our intellectual property consisting of a combination of trade secrets, copyrights, trademarks, service marks, domain names and patented technology. We control access to our proprietary technology by entering into confidentiality and invention assignment agreements with our employees and contractors, and confidentiality agreements with third parties, such as service providers, vendors, individuals and entities that may be exploring a business relationship with us.

We own numerous patents, none of which individually are material to our operations as a whole. These patents expire at various times over approximately the next 16 years. We also protect certain details about our processes, products and strategies as trade secrets, keeping confidential the information that we believe provides us with a competitive advantage.

We maintain trademark registrations for the Rimini Street, Engineered for Support, We Do Support, and Other Companies Do Software We Do Support trademarks in the United States. We also maintain trademark registrations for Rimini Street in Canada, the European Union, China, Japan, India, Australia and maintain or have applied for trademarks in certain other countries. Such registered trademarks will expire unless renewed at various times in the future.

Despite our efforts, policing unauthorized use of our processes and software tools and intellectual property rights is difficult. As of the date of this Report, we are not aware of any material breaches of our intellectual property rights.

Information About our Executive Officers

The following table sets forth the names, ages and positions of our executive officers as of February 19, 2026:

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Available Information

We make our annual reports on Form 10-K, quarterly reports on Form 10-Q, current reports on Form 8-K and amendments to these reports, as well as our other SEC filings, available on our website, free of charge, as soon as reasonably practicable after they are electronically filed with or furnished to the SEC. Our website address is www.riministreet.com. References to our website are provided as a convenience, and the information contained on our website is not incorporated by reference in this, or any other, SEC filing.

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