DXC Technology Co (DXC) Business
This page reproduces the company's own Item 1 Business text from the linked SEC filing. It is filer text, not grepcent analysis, scoring, or investment advice.
Informational only - not investment advice. See Disclaimer.
ITEM 1. BUSINESS
Overview
DXC Technology is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations - helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world’s most complex technology estates.
DXC serves a global client base, including many Fortune 500 companies, supported by approximately 115,000 employees in 60 countries. We operate through three reportable segments that align with how management assesses performance of the business and allocates resources - Consulting & Engineering Services ("CES"), Global Infrastructure Services ("GIS"), and Insurance Software & Services ("Insurance") - delivering solutions that modernize operations and drive innovation across our customers' entire IT estate.
Across these segments, we embed AI, automation and data-driven capabilities into our services and solutions to improve efficiency, enhance operations and support better business outcomes for clients. Our approach is anchored in our proprietary Xponential framework, which integrates governance, automation and human expertise to help clients transition from pilot use cases to scaled, production-level deployment in a responsible and controlled manner.
In addition, we have established a Core Track and Fast Track approach to guide the evolution of our portfolio. Core Track enhances our existing offerings through AI and automation to improve efficiency, strengthen competitiveness and bring our portfolio to its full potential. Fast Track develops AI-native and highly AI-infused solutions to address evolving client needs and expand opportunities across our segments.
Segments and Services
•Consulting & Engineering Services – Helps businesses use AI and data analytics to improve operations, automate tasks, and speed up their digital transformation. We provide software engineering, consulting, and custom and enterprise applications solutions that help companies manage essential functions, modernize processes, and drive innovation. We have strong expertise in industries like finance, automotive, manufacturing, healthcare, life sciences, travel, and the public sector. Our solutions help businesses stay competitive by improving efficiency, launching new products faster, expanding into new markets, and achieving their strategic goals.
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•Global Infrastructure Services – Implements and operates the technology underpinning the critical systems of global businesses and governments. Clients trust us to secure, modernize, and operate their critical systems and improve workplace experience to support business growth. Services include the design, migration, and management of complex data center, mainframe, cloud, and network environments, with an emphasis on scalability, security, compliance, and cost efficiency. By leveraging a human-led, AI-driven Intelligent Operations approach, we deliver secure, reliable IT operations that clients trust. We also provide cross-industry business process services, which streamline clients’ core enterprise functions such as finance, HR, procurement, and customer service. The implementation of secure, reliable technology improves employee experiences and productivity by streamlining daily operations—such as device management, helpdesk support, and AI-powered automation—enabling seamless collaboration, reducing IT support demands, and lowering costs through intuitive, self-service tools.
•Insurance Software & Services – Provides software and services for Life and Wealth, Property & Casualty and Reinsurance providers, helping them optimize, run and digitally transform their operations. We help insurers modernize their technology landscape from heritage systems to advanced AI-powered solutions that enhance operational efficiency, improve customer experiences, and enable insurers to adopt a digital-first approach. Complementing our software solutions, we provide comprehensive business process services, leveraging deep industry expertise to support the full spectrum of insurance operations.
See Note 19 - "Segment and Geographic Information" for additional information related to our reportable segments, including the disclosure of segment revenues, segment profit, and financial information by geographic area.
DXC was formed on April 1, 2017 by the merger of CSC and HPES (the "HPES Merger").
Important Divestitures
During the past three fiscal years, we completed the sale of various insignificant businesses. See Note 2 - "Divestitures" for further information.
Sales and Marketing
We market and sell our services to customers through a global direct sales force, operating across multiple locations around the world. Our customers include commercial businesses of various sizes and industries, as well as public sector enterprises. No individual customer exceeded 10% of our consolidated revenues for fiscal 2026, fiscal 2025, or fiscal 2024.
Seasonality
Our business results may vary from period to period with overall demand for our services impacted by factors such as customer budget cycles, industry-specific trends, and year-end project activity. While these seasonal variations do not materially affect our long-term performance, they may contribute to periodic fluctuations in revenue, expenses, and profitability. We continue to monitor these trends and adjust our operations as needed to optimize performance throughout the year.
Competition
The IT and professional services markets we compete in are highly competitive, with a large number of companies having onshore and offshore delivery capabilities offering services that overlap with our offerings.
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Our competitors include:
•large multinational enterprises that offer some or all of the services and solutions that we offer;
•smaller companies that offer focused services and solutions similar to those that we offer;
•offshore service providers in lower-cost locations, particularly in India that sell directly to end-users;
•solution or service providers that compete with us in a specific industry segment or service area; and
•in-house functions of corporations that use their own resources rather than engaging an outside IT services provider.
Competition in our markets includes:
•vision and strategic advisory ability;
•integrated solutions capabilities;
•performance and reliability;
•global and diverse talent;
•delivery excellence and ongoing support;
•responsiveness to customer needs;
•competitive pricing of services;
•technical and industry expertise;
•reputation and experience;
•quality of solutions and services; and
•financial stability and strong corporate governance.
Intellectual Property
We rely on a combination of trade secrets, patents, copyrights, and trademarks, as well as contractual protections to protect our business interests. While our services, solutions and products are not generally dependent upon patent protection, we may selectively seek patent protection for certain inventions based on business and strategic considerations.
As our patent portfolio has been built over time, the remaining terms of the individual patents across the patent portfolio vary. We believe that our patents and patent applications are important for maintaining the competitive differentiation of our solutions and services and enhancing our freedom to sell solutions and services in markets in which we choose to participate.
Additionally, we own or have rights to various trademarks, service marks, and trade names that are used in the operation of our business. We also own or have the rights to copyrights in original works of authorship embodied in our products, services, software, documentation, and other proprietary materials.
In addition to developing our intellectual property portfolio, we license intellectual property rights from third parties as we deem appropriate. We may also grant and have granted licenses under our intellectual property rights to others when such arrangements align with our business interests.
Environmental, Social and Governance (ESG)
The governance of DXC's ESG program is a multitiered process involving our Board of Directors (the "Board"), members of our executive staff and internal leadership. Our Board provides oversight of our ESG program, enabling us to have the governance, long-term strategy and processes to manage ESG outcomes and meet the needs of our stakeholders. The Nominating/Corporate Governance Committee of our Board has specific oversight of ESG and receives quarterly updates from our ESG leadership team.
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Our ESG strategy reflects our ongoing commitment to being a responsible corporate citizen. DXC has been a signatory of the United Nations Global Compact ("UNGC") since the inception of our Company in 2017, and we are committed in our efforts to align with the UNGC's Ten Principles for responsible business practices. We are proud to be part of the global movement to reduce the impact of climate change on the world, and we are dedicated to driving sustainable growth by setting ambitious emissions reduction targets, which have been validated by the Science Based Targets initiative (the "SBTi") under the SBTi corporate near-term criteria.
We strive to reduce our impact on the environment and improve resource efficiency in the areas of energy consumption, data center management and travel and transportation. DXC‑operated data centers remain our largest source of global energy consumption and greenhouse gas emissions. In the near term, we are transitioning to more efficient third‑party solutions and plan to exit most of our data centers.
Our hybrid work model also supports sustainability by giving colleagues the flexibility to adjust their work arrangements, helping to reduce commuting and business travel while supporting a healthier work–life balance. As we move forward, we expect to further optimize our facility footprint and continue lowering our carbon emissions.
DXC also partners with customers to help them achieve their own climate-related goals. In response to shifting customer demand, we offer a number of products and services that can have a significant impact on our customers’ sustainability objectives, delivering climate-related benefits far greater than what we could achieve alone through our internal carbon-reduction efforts. Based on reports from our customers, offerings such as DXC Modern Workplace, cloud migration services and data-driven sustainability services can directly reduce carbon emissions for our customers.
Additional information about our ESG initiatives is available on our website at http://dxc.com/us/en/about-us/corporate-responsibility. The information on our website, including our voluntary ESG-related reporting, is not incorporated by reference into, and is expressly not a part of, this report.
Environmental Regulation
Our operations are subject to regulation under various federal, state, local, and foreign laws concerning the environment and sustainability, including laws addressing the discharge of pollutants into the air and water, the management and disposal of hazardous substances and wastes, and the clean-up of contaminated sites. Certain laws may also impose liability without regard to fault or the legality of the original conduct. Environmental costs and accruals are presently not material to our operations, cash flows or financial position; and, we do not currently anticipate material capital expenditures for environmental control facilities. However, we could incur substantial costs including clean-up costs, fines and civil or criminal sanctions and third-party damage or personal injury claims if we were to violate or become liable under existing and future environmental laws or legislation.
Human Capital Management
We are an enterprise technology and innovation partner, and we attract highly skilled and educated people from around the world. At DXC, we value our people and the opportunity to engage with them - we are at our best when our people feel valued and respected.
Value of Employee Engagement
We prioritize our employees and actively take steps to enhance their engagement. Drawing from feedback collected through regular engagement surveys, our management has introduced several initiatives to enhance the employee experience. These include measures such as rewards and recognition, transparent communication, process enhancements, and utilization of various platforms like Global Talent Management, Coaching & Mentoring, and Career Development programs. Additionally, global recognition efforts contribute to fostering positive employee experiences and engagement.
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Training and Development
At DXC, we consider professional development a corporate responsibility and a strategic investment in both our employees’ growth and the Company’s future. Through our global learning management ecosystem, we provide a wide range of learning programs and a robust career development system to empower employees to reach their full potential. Encouraging continuous learning, personal growth, and exploration of new opportunities contributes to our ability to retain a motivated and knowledgeable workforce. At DXC, assessing employee abilities and recognizing their contributions is fundamental to our development approach. Our self-directed learning culture allows employees to learn at their own pace and in an environment that suits their preferences. Additionally, we emphasize the critical role of managers in supporting and guiding our people toward success.
Human Rights
We are committed to protecting and advancing human rights and ensuring that our operations around the world are conducted with integrity. DXC is firmly committed to seeking to prevent modern slavery and the exploitation of vulnerable groups. A core focus of our human rights efforts is the implementation of policies and practices designed to prevent abuses across our large and diverse global supply chain.
To strengthen this commitment, we actively monitor our supply chain for risks and potential occurrences of modern slavery, working to identify, assess and address issues proactively. We also maintain a workplace culture grounded in respect, dignity and equal opportunity for all individuals.
DXC’s Responsible Supply Chain Principles clearly define the human rights expectations and environmental stewardship standards we require from our suppliers, reinforcing accountability throughout our value chain.
Available Information
We use our corporate website, www.dxc.com, as a routine channel for distributing important information, including detailed company information, financial news, SEC filings, Annual Reports, historical stock information and links to a recent earnings call webcast. DXC’s Annual Reports on Form 10-K, Quarterly Reports on Form 10-Q, Current Reports on Form 8-K, all amendments to those reports, and the Proxy Statements for our Annual Meetings of Stockholders are made available, free of charge, on our corporate website as soon as reasonably practicable after such reports have been filed with or furnished to the SEC. They are also available through the SEC at www.sec.gov. Our corporate governance guidelines, Board committee charters (including the charters of the Audit Committee, Compensation Committee and Nominating/Corporate Governance Committee) and code of ethics entitled "Code of Conduct" are also available on our website. The information on our website is not incorporated by reference into, and is not a part of, this report.
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Information About Our Executive Officers
| Name | Age | Year First Elected as Officer | Term as an Officer | Position Held with the Registrant as of the filing date | Family Relationship | |||||
|---|---|---|---|---|---|---|---|---|---|---|
| Raul Fernandez | 59 | 2023 | Indefinite | President and Chief Executive Officer | None | |||||
| Rob Del Bene | 66 | 2023 | Indefinite | Executive Vice President and Chief Financial Officer | None | |||||
| Raymond A. August | 64 | 2025 | Indefinite | President, Insurance Software & Services | None | |||||
| Christopher R. Drumgoole | 51 | 2021 | Indefinite | President, Global Infrastructure Services | None | |||||
| Matthew K. Fawcett | 58 | 2024 | Indefinite | Executive Vice President and General Counsel | None | |||||
| Jennifer Ragone | 55 | 2025 | Indefinite | Executive Vice President and Chief People Officer | None | |||||
| Ramanathan Venkataraman | 55 | 2025 | Indefinite | President, Consulting & Engineering Services | None | |||||
| Christopher A. Voci | 55 | 2021 | Indefinite | Senior Vice President, Corporate Controller and Principal Accounting Officer | None |
Business Experience of Executive Officers
Raul Fernandez serves as President and Chief Executive Officer of DXC since February 1, 2024. He previously served as Interim President and Chief Executive Officer of DXC from December 18, 2023, to January 31, 2024. Mr. Fernandez has served as a member of our Board of Directors since August 13, 2020. He is Vice Chairman and co-owner of Monumental Sports & Entertainment, a private partnership which owns some of Washington, D.C.’s major sports franchises. Mr. Fernandez brings more than three decades of executive experience scaling innovative and rapidly growing technology companies. Mr. Fernandez was the founder of Proxicom, which under his leadership evolved into a prominent early global provider of e-commerce solutions for Fortune 500 companies. Mr. Fernandez guided the growth of Proxicom from its launch in 1991 to public listing in 1999. Proxicom was acquired by Dimension Data. From 2000 to 2002, he served as Chief Executive Officer for Dimension Data North America, an information systems integration company, and as a director of its parent company, Dimension Data Holdings Plc, in 2001. He also served as Chairman and CEO for ObjectVideo, a leading developer of intelligent video surveillance software, which was sold to Alarm.com in 2017. He was also a member of President George W. Bush’s Council of Advisors on Science and Technology. Mr. Fernandez has also served on the board of directors of several public companies, including Broadcom, Inc. from January 2020 to April 2024, GameStop Corp. from April 2019 to June 2021, and Kate Spade & Co. from 2000 until its acquisition by Coach, Inc. in July 2017. Mr. Fernandez has had an extensive and successful career as an active investor, executive, board member and advisor at numerous disruptive technology companies.
Rob Del Bene serves as the Executive Vice President and Chief Financial Officer of DXC since June 2023. Before joining DXC, Mr. Del Bene spent 42 years at IBM where he served in various senior finance roles, including most recently as General Manager, IBM Technology Lifecycle Services, IBM’s $6 billion technology support business. He also served as IBM’s Vice President and Controller; General Manager, IBM Global Financing; and Vice President and Treasurer, along with other senior roles.
Raymond A. August serves as President, Insurance Software & Services of DXC since March 2022. Mr. August has more than 30 years of experience in the insurance and technology industries. Prior to joining DXC, he was a Founding Partner of August Ventures from January 2021 to March 2022, and served as President and Chief Executive Officer of Benefitfocus.com, Inc. from August 2014 to February 2022. Earlier in his career, Mr. August held a number of senior leadership positions at Computer Sciences Corporation, a predecessor company of DXC, including President of the Financial Services Group.
Christopher R. Drumgoole serves as President, Global Infrastructure Services since April 2023. Prior to that, he held senior leadership roles at DXC, including Executive Vice President and Chief Operating Officer from August 2021 to April 2023 and Executive Vice President and Chief Information Officer from April 2020 to August 2021. Before joining DXC, Mr. Drumgoole served as Chief Information Officer at GE from May 2018 to April 2020, following service as Chief Technology Officer from April 2014 to April 2018. Earlier, he served as Chief Operating Officer of Verizon’s Terremark subsidiary from January 2012 to April 2014. Mr. Drumgoole currently serves on the Board of Directors of Kodiak Gas Services, the Advisory Board of Florida International University’s College of Engineering & Computing, and the Board of Directors of ONUG, a forum for IT business leaders interested in open technologies. Mr. Drumgoole previously served on the Board of Directors of PetSmart.
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Matthew K. Fawcett serves as Executive Vice President, General Counsel and Secretary of DXC since April 2024. Before joining DXC, he served at NetApp as Executive Vice President and Chief Strategy Officer from December 2021 to February 2023, as Chief Strategy and Legal Officer from June 2021 to December 2021, and as General Counsel from September 2010 to June 2021. Prior to NetApp, Mr. Fawcett was Senior Vice President and General Counsel for JDS Uniphase from 1999 until August 2010.
Jennifer Ragone serves as Executive Vice President and Chief People Officer of DXC since February 2025. With more than 30 years at DXC, she has held leadership positions across multiple HR disciplines. Most recently, she served as Vice President, Global Head of Business HR from February 2023 to February 2025. Prior to that, she served as Vice President, Global Head of Talent from November 2021 to February 2023, as Vice President, Global Head of Talent Acquisition and Human Capital Consulting from August 2020 to November 2021, and as Vice President, Human Capital Consulting, Digital Labor Growth and Optimization from April 2017 to August 2020.
Ramanathan Venkataraman serves as President, Consulting & Engineering Services of DXC since July 2025. Prior to joining DXC, Mr. Venkataraman was a General Partner of RN Advisory LLC since April 2024, where he provided independent consulting and advisory services. Before that, he spent nearly three decades at Accenture, where he served in various senior roles, including most recently as Senior Managing Director from December 2013 until April 2024.
Christopher A. Voci serves as Senior Vice President, Corporate Controller and Principal Accounting Officer since June 2021. Before joining DXC, Mr. Voci served as Senior Vice President, Corporate Controller and principal accounting officer for CACI International Inc. from November 2018 to May 2021. Earlier, he held senior finance and controller roles at Northrop Grumman Corporation and Orbital ATK, including Vice President and Controller positions. Mr. Voci previously spent more than a decade at Air Products and Chemicals, Inc., where he held various global finance leadership roles. He began his career in public accounting, including service as a Senior Manager in Audit and Risk Advisory Services at KPMG LLP and in various roles at Arthur Andersen LLP.