# DoorDash, Inc. (DASH) FY 2024 MD&A

Verbatim Item 7 Management's Discussion and Analysis from DoorDash, Inc.'s 10-K for fiscal year 2024.

SEC filing source: https://www.sec.gov/Archives/edgar/data/1792789/000162828025005715/dash-20241231.htm
Accession: 0001628280-25-005715
Filing date: 2025-02-14
Report date: 2024-12-31
Extracted from a substantive MD&A body after the formal Item 7 span was a TOC or reference stub.
Confidence: high

Company profile: /company/DASH/
All MD&A years: /company/DASH/mda/
Previous year: /company/DASH/mda/fy2023/ (FY 2023)
Next year: /company/DASH/mda/fy2025/ (FY 2025)

Overview

DoorDash, Inc. is incorporated in Delaware with headquarters in San Francisco, California. Our mission is to grow and empower local economies. We aim to do this by providing services that reduce friction in local commerce and help merchants better connect with consumers in their communities.

Our primary offerings include the DoorDash Marketplace and the Wolt Marketplace (our "Marketplaces"), and our Commerce Platform. Our Marketplaces operate in over 30 countries across the globe and provide an integrated suite of services that help merchants establish an online presence, connect with consumers in their communities, and solve mission-critical challenges, such as customer acquisition, demand generation, order fulfillment, merchandising, payment processing, and customer support. We also offer advertising as a value-added service through our Marketplaces to help merchants and consumer packaged goods companies increase consumer engagement and drive incremental revenue.

Our Marketplaces compete for consumers based primarily on the selection, convenience, quality, affordability, and service we provide. Our Marketplaces also offer our consumer membership programs, DashPass and Wolt+, which aim to lower transactional friction by reducing the delivery and service fees we charge, while providing additional membership benefits.

In addition to our Marketplaces, we offer our Commerce Platform, which is a suite of services that help merchants grow, run, and operate their businesses on their own channels. DoorDash Drive On-Demand and Wolt Drive (together, "Drive") are white-label delivery fulfillment services that generate the majority of revenue within our Commerce Platform. In addition to Drive, we also provide services that help merchants establish online ordering, build branded mobile apps, enable tableside order and pay, and improve customer support.

Financial and Operational Highlights

We use the following financial and operational metrics to help us evaluate our business, identify trends affecting our business, formulate business plans, and make strategic decisions:

[[GREPCENT_TABLE]]
[["","","Year Ended December 31,"],["(in millions, except percentages)","","2022","","2023","","2024"],["Total Orders","","1,736","","","2,161","","","2,583"],["Total Orders Y/Y growth","","25","%","","24","%","","20","%"],["Marketplace GOV","","$","53,414","","","$","66,771","","","$","80,231"],["Marketplace GOV Y/Y growth","","27","%","","25","%","","20","%"],["Revenue","","$","6,583","","","$","8,635","","","$","10,722"],["Revenue Y/Y growth","","35","%","","31","%","","24","%"],["Net Revenue Margin","","12.3","%","","12.9","%","","13.4","%"],["GAAP gross profit","","$","2,824","","","$","3,860","","","$","4,979"],["GAAP gross profit as a % of Marketplace GOV","","5.3","%","","5.8","%","","6.2","%"],["Contribution Profit(1)","","$","1,567","","","$","2,482","","","$","3,474"],["Contribution Profit as a % of Marketplace GOV","","2.9","%","","3.7","%","","4.3","%"],["GAAP net income (loss) attributable to DoorDash, Inc. common stockholders","","$","(1,365)","","","$","(558)","","","$","123"],["GAAP net income (loss) attributable to DoorDash, Inc. common stockholders as a % of Marketplace GOV","","(2.6)","%","","(0.8)","%","","0.2","%"],["Adjusted EBITDA(1)","","$","361","","","$","1,190","","","$","1,900"],["Adjusted EBITDA as a % of Marketplace GOV","","0.7","%","","1.8","%","","2.4","%"],["Weighted-average diluted shares outstanding","","371","","","393","","","430"]]
[[/GREPCENT_TABLE]]

(1)Contribution Profit and Adjusted EBITDA are non-GAAP financial measures. For more information regarding our use of these measures and reconciliations to the most directly comparable financial measures calculated in accordance with GAAP, see the section titled “Non-GAAP Financial Measures."

Total Orders. We define Total Orders as all orders completed through our Marketplaces and Commerce Platform over the period of measurement.

Total Orders grew to 2.6 billion in 2024, a 20% increase compared to 2023. The increase in Total Orders was driven primarily by growth in consumers and growth in average consumer engagement.

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Marketplace GOV. We define Marketplace GOV as the total dollar value of orders completed on our Marketplaces, including taxes, tips4, and any applicable consumer fees, including membership fees related to DashPass and Wolt+. Marketplace GOV does not include the dollar value of orders, taxes and tips, or fees charged to merchants for orders fulfilled through our Commerce Platform.

Marketplace GOV grew to $80.2 billion in 2024, a 20% increase compared to 2023, driven primarily by growth in Total Orders.

Net Revenue Margin. We define Net Revenue Margin as revenue expressed as a percentage of Marketplace GOV.

Net Revenue Margin increased to 13.4% in 2024 from 12.9% in 2023, primarily due to an increased contribution from advertising revenue.

Contribution Profit. We define Contribution Profit as our gross profit less sales and marketing expense plus (i) depreciation and amortization expense related to cost of revenue, (ii) stock-based compensation expense and certain payroll tax expense included in cost of revenue and sales and marketing expenses, (iii) allocated overhead included in cost of revenue and sales and marketing expenses, and (iv) inventory write-off related to restructuring. Gross profit is defined as revenue less (i) cost of revenue, exclusive of depreciation and amortization and (ii) depreciation and amortization related to cost of revenue.

We use Contribution Profit to evaluate our operating performance and trends. We believe that Contribution Profit is a useful indicator of the economic impact of orders fulfilled through DoorDash as it takes into account the direct expenses associated with generating and fulfilling orders.

Contribution Profit increased to $3.5 billion in 2024 from $2.5 billion in 2023, driven primarily by growth in revenue, partially offset by increases in cost of revenue and sales and marketing expenses.

Adjusted EBITDA. We define Adjusted EBITDA as net income (loss) attributable to DoorDash, Inc. common stockholders, adjusted to include net income (loss) attributable to redeemable non-controlling interests, and exclude (i) certain legal, tax, and regulatory settlements, reserves, and expenses, (ii) loss on disposal of property and equipment, (iii) transaction-related costs (primarily consists of acquisition, integration, and investment related costs), (iv) impairment expenses, (v) restructuring charges, (vi) inventory write-off related to restructuring, (vii) provision for (benefit from) income taxes, (viii) interest income, net, (ix) other expense, net, (x) stock-based compensation expense and certain payroll tax expense, and (xi) depreciation and amortization expense.

Adjusted EBITDA is a performance measure that we use to assess our operating performance and the operating leverage in our business.

Adjusted EBITDA increased to $1.9 billion in 2024 from $1.2 billion in 2023, driven primarily by growth in Contribution Profit, partially offset by increases in adjusted research and development expense and adjusted general and administrative expense.

Free Cash Flow. We define Free Cash Flow as cash flows from operating activities less purchases of property and equipment and capitalized software and website development costs.

Free Cash Flow increased to $1.8 billion in 2024 from $1.3 billion in 2023, driven primarily by an increase in net cash provided by operating activities.

4 Dashers receive 100% of tips.

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Results of Operations

The following table summarizes our historical consolidated statements of operations data:

[[GREPCENT_TABLE]]
[["","","Year Ended December 31,"],["(in millions)","","2022","","2023","","2024"],["Revenue","","$","6,583","","","$","8,635","","","$","10,722"],["Costs and expenses:(1)"],["Cost of revenue, exclusive of depreciation and amortization shown separately below","","3,588","","","4,589","","","5,542"],["Sales and marketing","","1,682","","","1,876","","","2,037"],["Research and development","","829","","","1,003","","","1,168"],["General and administrative","","1,147","","","1,235","","","1,452"],["Depreciation and amortization(2)","","369","","","509","","","561"],["Restructuring charges","","92","","","2","","","\u2014"],["Total costs and expenses","","7,707","","","9,214","","","10,760"],["Loss from operations","","(1,124)","","","(579)","","","(38)"],["Interest income, net","","30","","","152","","","199"],["Other expense, net","","(305)","","","(107)","","","(5)"],["Income (loss) before income taxes","","(1,399)","","","(534)","","","156"],["Provision for (benefit from) income taxes","","(31)","","","31","","","39"],["Net income (loss) including redeemable non-controlling interests","","(1,368)","","","(565)","","","117"],["Less: net loss attributable to redeemable non-controlling interests","","(3)","","","(7)","","","(6)"],["Net income (loss) attributable to DoorDash, Inc. common stockholders","","$","(1,365)","","","$","(558)","","","$","123"]]
[[/GREPCENT_TABLE]]

(1)Costs and expenses include stock-based compensation expense as follows:

[[GREPCENT_TABLE]]
[["","","Year Ended December 31,"],["(in millions)","","2022","","2023","","2024"],["Cost of revenue, exclusive of depreciation and amortization","","$","102","","","$","139","","","$","151"],["Sales and marketing","","98","","","119","","","117"],["Research and development","","365","","","466","","","505"],["General and administrative","","313","","","364","","","326"],["Restructuring charges","","11","","","\u2014","","","\u2014"],["Total stock-based compensation expense","","$","889","","","$","1,088","","","$","1,099"]]
[[/GREPCENT_TABLE]]

(2)Depreciation and amortization related to the following:

[[GREPCENT_TABLE]]
[["","","Year Ended December 31,"],["(in millions)","","2022","","2023","","2024"],["Cost of revenue","","$","171","","","$","186","","","$","201"],["Sales and marketing","","81","","","125","","","119"],["Research and development","","104","","","185","","","222"],["General and administrative","","13","","","13","","","19"],["Total depreciation and amortization","","$","369","","","$","509","","","$","561"]]
[[/GREPCENT_TABLE]]

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The following table sets forth the components of our consolidated statements of operations data as a percentage of revenue:

[[GREPCENT_TABLE]]
[["","","Year Ended December 31,"],["","","2022","","2023","","2024"],["Revenue","","100","%","","100","%","","100","%"],["Costs and expenses:"],["Cost of revenue, exclusive of depreciation and amortization shown separately below","","54","%","","53","%","","52","%"],["Sales and marketing","","26","%","","22","%","","19","%"],["Research and development","","13","%","","12","%","","11","%"],["General and administrative","","17","%","","14","%","","14","%"],["Depreciation and amortization","","6","%","","6","%","","5","%"],["Restructuring charges","","1","%","","\u2014","%","","\u2014","%"],["Total costs and expenses","","117","%","","107","%","","101","%"],["Loss from operations","","(17)","%","","(7)","%","","(1)","%"],["Interest income, net","","1","%","","2","%","","2","%"],["Other expense, net","","(5)","%","","(1)","%","","\u2014","%"],["Income (loss) before income taxes","","(21)","%","","(6)","%","","1","%"],["Provision for (benefit from) income taxes","","\u2014","%","","\u2014","%","","\u2014","%"],["Net income (loss) including redeemable non-controlling interests","","(21)","%","","(6)","%","","1","%"],["Less: net loss attributable to redeemable non-controlling interests","","\u2014","%","","\u2014","%","","\u2014","%"],["Net income (loss) attributable to DoorDash, Inc. common stockholders","","(21)","%","","(6)","%","","1","%"]]
[[/GREPCENT_TABLE]]

Comparison of the Years Ended 2024 and 2023

Revenue

We generate a substantial majority of our revenue from orders completed through our Marketplaces and the related commissions charged to partner merchants and fees charged to consumers. Commissions from partner merchants are based on an agreed-upon rate applied to the total dollar value of goods ordered in exchange for using our Marketplaces to sell the partner merchants’ products. Fees from consumers are for the use of our Marketplaces and to arrange for delivery services. Our revenue reflects commissions charged to partner merchants and fees charged to consumers less (i) Dasher payout and (ii) refunds, credits, and promotions, which includes certain discounts and incentives provided to consumers.

We also generate revenue from membership fees paid by consumers for DashPass and Wolt+, and our advertising products, which are recognized as part of our Marketplaces revenue.

In addition, we generate revenue from other sources, including our Commerce Platform. Drive generates the majority of revenue within our Commerce Platform. We generate revenue from Drive by collecting per-order fees from merchants to arrange for delivery services that fulfill demand generated through their own channels.

[[GREPCENT_TABLE]]
[["","","Year Ended December 31,","","","","2023 to 2024"],["(in millions, except percentages)","","2022","","2023","","2024","","","","","","$ Change","","% Change"],["Revenue","","$","6,583","","","$","8,635","","","$","10,722","","","","","","","$","2,087","","","24","%"]]
[[/GREPCENT_TABLE]]

Revenue increased by $2.1 billion, or 24%, in 2024, compared to 2023. The increase was primarily driven by a 20% increase in Marketplace GOV to $80.2 billion. In 2024, revenue grew at a faster rate than Marketplace GOV primarily due to an increased contribution from advertising revenue.

Cost of Revenue, Exclusive of Depreciation and Amortization

Cost of revenue primarily consists of (i) order management costs, which include payment processing charges, net of rebates issued from payment processors, costs associated with cancelled orders, insurance expenses, costs related to placing orders with non-partner merchants, and costs related to first party product sales, for which we take control of inventory, (ii) platform costs, which include costs for onboarding merchants and Dashers, costs for providing support for consumers, merchants, and Dashers, and technology platform infrastructure costs, and (iii) personnel costs, which include

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personnel-related compensation expenses related to our local operations, support, and other teams, and allocated overhead. Personnel-related compensation expenses primarily include salary, bonus, benefits, and stock-based compensation expense. Allocated overhead is determined based on an allocation of shared costs, such as facilities (including rent and utilities) and information technology costs, among all departments based on employee headcount.

[[GREPCENT_TABLE]]
[["","","Year Ended December 31,","","","","2023 to 2024"],["(in millions, except percentages)","","2022","","2023","","2024","","","","","","$ Change","","% Change"],["Cost of revenue, exclusive of depreciation and amortization","","$","3,588","","","$","4,589","","","$","5,542","","","","","","","$","953","","","21","%"]]
[[/GREPCENT_TABLE]]

Cost of revenue, exclusive of depreciation and amortization, increased by $953 million, or 21%, in 2024, compared to 2023. The increase was primarily attributable to an increase of $782 million in order management costs and an increase of $94 million in platform costs, driven primarily by growth in Total Orders.

Sales and Marketing

Sales and marketing expenses primarily consist of advertising and other ancillary expenses related to merchant, consumer, and Dasher acquisition, including certain consumer referral credits and Dasher referral fees paid to the referrers to the extent they represent fair value of acquiring a new consumer or a new Dasher, brand marketing expenses, personnel-related compensation expenses for sales and marketing employees, and commissions expense including amortization of deferred contract costs, as well as allocated overhead.

[[GREPCENT_TABLE]]
[["","","Year Ended December 31,","","","","2023 to 2024"],["(in millions, except percentages)","","2022","","2023","","2024","","","","","","$ Change","","% Change"],["Sales and marketing","","$","1,682","","","$","1,876","","","$","2,037","","","","","","","$","161","","","9","%"]]
[[/GREPCENT_TABLE]]

Sales and marketing expenses increased by $161 million, or 9%, in 2024, compared to 2023. The increase was primarily driven by an increase of $74 million in advertising expenses and an increase of $66 million in personnel-related compensation expenses and allocated overhead.

Research and Development

Research and development expenses primarily consist of personnel-related compensation expenses related to data analytics and the design of, product development of, and improvements to our platform, as well as expenses associated with the licensing of third-party software and allocated overhead.

[[GREPCENT_TABLE]]
[["","","Year Ended December 31,","","","","2023 to 2024"],["(in millions, except percentages)","","2022","","2023","","2024","","","","","","$ Change","","% Change"],["Research and development","","$","829","","","$","1,003","","","$","1,168","","","","","","","$","165","","","16","%"]]
[[/GREPCENT_TABLE]]

Research and development expenses increased by $165 million, or 16%, in 2024, compared to 2023. The increase was primarily driven by an increase of $163 million in personnel-related compensation expenses and allocated overhead.

General and Administrative

General and administrative expenses primarily consist of legal, tax, and regulatory expenses, which include litigation settlement expenses and sales and indirect taxes; personnel-related compensation expenses related to administrative employees, which include finance and accounting, human resources and legal; chargebacks associated with fraudulent credit card transactions; professional services fees; transaction-related costs; impairment expenses; bad debt expense; and allocated overhead.

[[GREPCENT_TABLE]]
[["","","Year Ended December 31,","","","","2023 to 2024"],["(in millions, except percentages)","","2022","","2023","","2024","","","","","","$ Change","","% Change"],["General and administrative","","$","1,147","","","$","1,235","","","$","1,452","","","","","","","$","217","","","18","%"]]
[[/GREPCENT_TABLE]]

General and administrative expenses increased by $217 million, or 18%, in 2024, compared to 2023. The increase was primarily driven by an increase of $83 million in office lease impairment expenses, an increase of $58 million in legal, tax,

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and regulatory expenses, and an increase in personnel-related compensation expenses and allocated overhead, exclusive of stock-based compensation expense related to the CEO performance award, of $41 million, primarily driven by increased headcount.

Depreciation and Amortization

Depreciation and amortization expenses primarily consist of depreciation and amortization expenses associated with our property and equipment and intangible assets. Depreciation primarily includes expenses associated with equipment for merchants, computer equipment and software, office equipment, and leasehold improvements. Amortization includes expenses associated with our capitalized software and website development costs, as well as acquired intangible assets.

[[GREPCENT_TABLE]]
[["","","Year Ended December 31,","","","","2023 to 2024"],["(in millions, except percentages)","","2022","","2023","","2024","","","","","","$ Change","","% Change"],["Depreciation and amortization","","$","369","","","$","509","","","$","561","","","","","","","$","52","","","10","%"]]
[[/GREPCENT_TABLE]]

Depreciation and amortization expenses increased by $52 million, or 10%, in 2024, compared to 2023. The increase was primarily driven by an increase of $62 million in amortization expenses related to capitalized software and website development costs.

Restructuring Charges

Restructuring charges primarily consist of separation-related payments and other termination benefit costs associated with restructuring activities.

[[GREPCENT_TABLE]]
[["","","Year Ended December 31,","","","","2023 to 2024"],["(in millions, except percentages)","","2022","","2023","","2024","","","","","","$ Change","","% Change"],["Restructuring charges","","$","92","","","$","2","","","$","\u2014","","","","","","","$","(2)","","","*"]]
[[/GREPCENT_TABLE]]

*Percentage not meaningful

Restructuring charges were not material in 2024 and 2023.

Interest Income, Net

Interest income, net primarily consists of interest earned on our cash, cash equivalents, and marketable securities, net of interest costs.

[[GREPCENT_TABLE]]
[["","","Year Ended December 31,","","","","2023 to 2024"],["(in millions, except percentages)","","2022","","2023","","2024","","","","","","$ Change","","% Change"],["Interest income, net","","$","30","","","$","152","","","$","199","","","","","","","$","47","","","31","%"]]
[[/GREPCENT_TABLE]]

Interest income, net increased by $47 million, or 31%, in 2024, compared to 2023. The increase was primarily driven by an increase in average interest rates and a larger investment portfolio.

Other Expense, Net

Other expense, net primarily consists of adjustments to non-marketable equity securities, including impairment, as well as gains and losses from transactions denominated in a currency other than the functional currency.

[[GREPCENT_TABLE]]
[["","","Year Ended December 31,","","","","2023 to 2024"],["(in millions, except percentages)","","2022","","2023","","2024","","","","","","$ Change","","% Change"],["Other expense, net","","$","(305)","","","$","(107)","","","$","(5)","","","","","","","$","102","","","(95)","%"]]
[[/GREPCENT_TABLE]]

Other expense, net, decreased by $102 million, or 95%, in 2024, compared to 2023. The decrease was primarily driven by a decrease of $95 million in impairment for investments in non-marketable equity securities.

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Provision for (benefit from) Income Taxes

We are subject to income taxes in the U.S. and foreign jurisdictions in which we do business. Foreign jurisdictions have different statutory tax rates than those in the U.S. Additionally, certain of our foreign earnings may also be taxable in the U.S.

Accordingly, our effective tax rate is subject to significant variation due to several factors, including variability in our pre-tax and taxable income and loss and the mix of jurisdictions to which they relate, changes in our stock price, intercompany transactions, changes in how we do business, acquisitions, investments, tax audit developments, changes in our deferred tax assets and liabilities and their valuation, foreign currency gains and losses, changes in statutes, regulations, case law, administrative practices, principles, and interpretations related to tax, including changes to the global tax framework, competition, and other laws and accounting rules in various jurisdictions, and relative changes of expenses or losses for which tax benefits are not recognized. Additionally, the impact of discrete items and non-deductible expenses varies depending on the amount of pre-tax income or loss. For example, the impact of any particular item is greater when the amount of our pre-tax income or loss is smaller.

We have a valuation allowance for our net deferred tax assets in the U.S. and Finland. We expect to maintain these valuation allowances until it becomes more-likely-than-not that the benefit of our deferred tax assets will be realized by way of expected future taxable income in the U.S. and Finland.

[[GREPCENT_TABLE]]
[["","","Year Ended December 31,","","","2023 to 2024"],["(in millions, except percentages)","","2022","","2023","","2024","","","","","$ Change","","% Change"],["Provision for (benefit from) income taxes","","$","(31)","","","$","31","","","$","39","","","","","","$","8","","","*"]]
[[/GREPCENT_TABLE]]

*Percentage not meaningful.

In 2024, the income tax expense increased by $8 million compared to 2023. The increase in income tax expense was primarily driven by U.S. pre-tax book income and the resulting increase in U.S. cash tax liabilities, partially offset by losses in foreign jurisdictions for which a tax benefit can be realized.

Given our current earnings and anticipated future earnings, we believe that there is a reasonable possibility that sufficient positive evidence may become available in a future period to reach a conclusion that the U.S. valuation allowance will no longer be needed. Release of the valuation allowance would result in the recognition of U.S. federal and state deferred tax assets and a corresponding decrease to income tax expense in the period the release is recorded. The exact timing and amount of any potential valuation allowance release are subject to change on the basis of our level of sustained U.S. profitability, as well as the amount of our tax deductible stock-based compensation, which is dependent upon our publicly traded share price, and macroeconomic conditions, among other factors.

For additional information, see Note 11 – "Income Taxes" included in Part II, Item 8, “Financial Statements and Supplementary Data,” of this Annual Report on Form 10-K.

Non-GAAP Financial Measures

We use adjusted cost of revenue, adjusted sales and marketing expense, adjusted research and development expense, adjusted general and administrative expense, Contribution Profit, Contribution Margin, Adjusted Gross Profit, Adjusted Gross Margin, Adjusted EBITDA, and Free Cash Flow in conjunction with GAAP measures as part of our overall assessment of our performance, including the preparation of our annual operating budget and quarterly forecasts, to evaluate the effectiveness of our business strategies and to communicate with our board of directors concerning our business and financial performance. We believe that these non-GAAP financial measures provide useful information to investors about our business and financial performance, enhance their overall understanding of our past performance and future prospects, and allow for greater transparency with respect to metrics used by our management in their financial and operational decision making. We are presenting these non-GAAP financial measures to assist investors in seeing our business and financial performance through the eyes of management, and because we believe that these non-GAAP financial measures provide an additional tool for investors to use in comparing results of operations of our business over multiple periods and with other companies in our industry.

Our definitions may differ from the definitions used by other companies and therefore comparability may be limited. In addition, other companies may not publish these or similar metrics. Further, these metrics have certain limitations in that they do not include the impact of certain expenses that are reflected in our consolidated statements of operations. Thus, our adjusted cost of revenue, adjusted sales and marketing expense, adjusted research and development expense,

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adjusted general and administrative expense, Contribution Profit, Contribution Margin, Adjusted Gross Profit, Adjusted Gross Margin, Adjusted EBITDA, and Free Cash Flow should be considered in addition to, not as substitutes for, or in isolation from, measures prepared in accordance with GAAP.

We compensate for these limitations by providing a reconciliation of adjusted cost of revenue, adjusted sales and marketing expense, adjusted research and development expense, adjusted general and administrative expense, Contribution Profit, Contribution Margin, Adjusted Gross Profit, Adjusted Gross Margin, Adjusted EBITDA, and Free Cash Flow to their respective related GAAP financial measures. We encourage investors and others to review our business, results of operations, and financial information in its entirety, not to rely on any single financial measure, and to view adjusted cost of revenue, adjusted sales and marketing expense, adjusted research and development expense, adjusted general and administrative expense, Contribution Profit, Contribution Margin, Adjusted Gross Profit, Adjusted Gross Margin, Adjusted EBITDA, and Free Cash Flow in conjunction with their respective related GAAP financial measures.

Adjusted Cost of Revenue

We define adjusted cost of revenue as cost of revenue, exclusive of depreciation and amortization, excluding stock-based compensation expense and certain payroll tax expense, allocated overhead, and inventory write-off related to restructuring. We exclude stock-based compensation as it is non-cash in nature and we exclude allocated overhead as it is generally a fixed cost and is not directly impacted by Total Orders. We believe excluding such expenses provides a better period-to-period comparison of the core operating performance of our business.

The following table provides a reconciliation of cost of revenue, exclusive of depreciation and amortization, to adjusted cost of revenue:

[[GREPCENT_TABLE]]
[["","","Year Ended December 31,"],["(in millions)","","2022","","2023","","2024"],["Cost of revenue, exclusive of depreciation and amortization","","$","3,588","","","$","4,589","","","$","5,542"],["Adjusted to exclude the following"],["Stock-based compensation expense and certain payroll tax expense","","(103)","","","(140)","","","(153)"],["Allocated overhead","","(32)","","","(32)","","","(35)"],["Inventory write-off related to restructuring","","(2)","","","\u2014","","","\u2014"],["Adjusted cost of revenue","","$","3,451","","","$","4,417","","","$","5,354"]]
[[/GREPCENT_TABLE]]

Adjusted Sales and Marketing Expense

We define adjusted sales and marketing expense as sales and marketing expenses excluding stock-based compensation expense and certain payroll tax expense and allocated overhead. We exclude stock-based compensation as it is non-cash in nature and we exclude allocated overhead as it is generally a fixed cost and is not directly impacted by Total Orders. We believe excluding such expenses provides a better period-to-period comparison of the core operating performance of our business.

The following table provides a reconciliation of sales and marketing expense to adjusted sales and marketing expense:

[[GREPCENT_TABLE]]
[["","","Year Ended December 31,"],["(in millions)","","2022","","2023","","2024"],["Sales and marketing","","$","1,682","","","$","1,876","","","$","2,037"],["Adjusted to exclude the following"],["Stock-based compensation expense and certain payroll tax expense","","(98)","","","(119)","","","(118)"],["Allocated overhead","","(19)","","","(21)","","","(25)"],["Adjusted sales and marketing","","$","1,565","","","$","1,736","","","$","1,894"]]
[[/GREPCENT_TABLE]]

Adjusted Research and Development Expense

We define adjusted research and development expense as research and development expenses excluding stock-based compensation expense and certain payroll tax expense and allocated overhead. We exclude stock-based compensation as it is non-cash in nature and we exclude allocated overhead as it is generally a fixed cost and is not directly impacted by Total Orders. We believe excluding such expenses provides a better period-to-period comparison of the core operating performance of our business.

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The following table provides a reconciliation of research and development expense to adjusted research and development expense:

[[GREPCENT_TABLE]]
[["","","Year Ended December 31,"],["(in millions)","","2022","","2023","","2024"],["Research and development","","$","829","","","$","1,003","","","$","1,168"],["Adjusted to exclude the following:"],["Stock-based compensation expense and certain payroll tax expense","","(366)","","","(470)","","","(507)"],["Allocated overhead","","(16)","","","(16)","","","(23)"],["Adjusted research and development","","$","447","","","$","517","","","$","638"]]
[[/GREPCENT_TABLE]]

Adjusted General and Administrative Expense

We define adjusted general and administrative expense as general and administrative expenses excluding stock-based compensation expense and certain payroll tax expense, certain legal, tax, and regulatory settlements, reserves, and expenses, transaction-related costs (primarily consists of acquisition, integration, and investment related costs), impairment expenses, and including allocated overhead from cost of revenue, sales and marketing, and research and development. We exclude stock-based compensation as it is non-cash in nature and we exclude certain legal, tax, and regulatory settlements, reserves, and expenses, transaction-related costs, as well as impairment expenses, as these costs are not indicative of our operating performance. We believe excluding such expenses provides a better period-to-period comparison of the core operating performance of our business.

The following table provides a reconciliation of general and administrative expense to adjusted general and administrative expense:

[[GREPCENT_TABLE]]
[["","","Year Ended December 31,"],["(in millions)","","2022","","2023","","2024"],["General and administrative","","$","1,147","","","$","1,235","","","$","1,452"],["Adjusted to exclude the following:"],["Stock-based compensation expense and certain payroll tax expense","","(313)","","","(365)","","","(329)"],["Certain legal, tax, and regulatory settlements, reserves, and expenses(1)","","(72)","","","(162)","","","(180)"],["Transaction-related costs","","(68)","","","(2)","","","(7)"],["Office lease impairment expenses","","(2)","","","\u2014","","","(83)"],["Allocated overhead from cost of revenue, sales and marketing, and research and development","","67","","","69","","","83"],["Adjusted general and administrative","","$","759","","","$","775","","","$","936"]]
[[/GREPCENT_TABLE]]

(1)We exclude certain costs and expenses from our calculation of adjusted general and administrative expense because management believes that these costs and expenses are not indicative of our core operating performance, do not reflect the underlying economics of our business, and are not necessary to operate our business. These excluded costs and expenses consist of (i) certain legal costs primarily related to worker classification matters, our historical Dasher pay model, and a settlement entered into in connection with an initiative to serve underrepresented communities, (ii) reserves and settlements or other resolutions for or related to the collection of sales, indirect, and other taxes that we do not expect to incur on a recurring basis, (iii) expenses related to supporting various policy matters, including those related to worker classification, other labor law matters, and price controls, and (iv) donations as part of our relief efforts in connection with the COVID-19 pandemic and Russia's invasion of Ukraine. We believe it is appropriate to exclude the foregoing matters from our calculation of adjusted general and administrative expense because (1) the timing and magnitude of such expenses are unpredictable and thus not part of management’s budgeting or forecasting process, and (2) with respect to worker classification matters, management currently expects such expenses will not be material to our results of operations over the long term as a result of increasing legislative and regulatory certainty in this area, including as a result of Proposition 22 in California and similar legislation.

Contribution Profit

We use Contribution Profit to evaluate our operating performance and trends. We believe that Contribution Profit is a useful indicator of the economic impact of orders fulfilled through DoorDash as it takes into account the direct expenses associated with generating and fulfilling orders. It is not a financial measure of total company profitability and it is neither intended to be used as a proxy for total company profitability nor imply profitability for our business. We define Contribution Profit as our gross profit less sales and marketing expense plus (i) depreciation and amortization expense related to cost of revenue, (ii) stock-based compensation expense and certain payroll tax expense included in cost of revenue and sales and marketing expenses, (iii) allocated overhead included in cost of revenue and sales and marketing expenses, and (iv) inventory write-off related to restructuring. We define gross margin as gross profit as a percentage of revenue for the same period and we define Contribution Margin as Contribution Profit as a percentage of revenue for the same period.

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Gross profit is the most directly comparable financial measure to Contribution Profit. The following table provides a reconciliation of gross profit to Contribution Profit:

[[GREPCENT_TABLE]]
[["","","Year Ended December 31,"],["(in millions, except percentages)","","2022","","2023","","2024"],["Revenue","","$","6,583","","","$","8,635","","","$","10,722"],["Less: Cost of revenue, exclusive of depreciation and amortization","","(3,588)","","","(4,589)","","","(5,542)"],["Less: Depreciation and amortization related to cost of revenue","","(171)","","","(186)","","","(201)"],["Gross profit","","$","2,824","","","$","3,860","","","$","4,979"],["Gross Margin","","42.9","%","","44.7","%","","46.4","%"],["Less: Sales and marketing","","$","(1,682)","","","$","(1,876)","","","$","(2,037)"],["Add: Depreciation and amortization related to cost of revenue","","171","","","186","","","201"],["Add: Stock-based compensation expense and certain payroll tax expense included in cost of revenue and sales and marketing","","201","","","259","","","271"],["Add: Allocated overhead included in cost of revenue and sales and marketing","","51","","","53","","","60"],["Add: Inventory write-off related to restructuring","","2","","","\u2014","","","\u2014"],["Contribution Profit","","$","1,567","","","$","2,482","","","$","3,474"],["Contribution Margin","","23.8","%","","28.7","%","","32.4","%"]]
[[/GREPCENT_TABLE]]

Adjusted Gross Profit

We define Adjusted Gross Profit as gross profit plus (i) depreciation and amortization expense related to cost of revenue, (ii) stock-based compensation expense and certain payroll tax expense included in cost of revenue, (iii) allocated overhead included in cost of revenue, and (iv) inventory write-off related to restructuring. Gross profit is defined as revenue less (i) cost of revenue, exclusive of depreciation and amortization and (ii) depreciation and amortization related to cost of revenue. Adjusted Gross Margin is defined as Adjusted Gross Profit as a percentage of revenue for the same period.

The following table provides a reconciliation of gross profit to Adjusted Gross Profit:

[[GREPCENT_TABLE]]
[["","","Year Ended December 31,"],["(in millions, except percentages)","","2022","","2023","","2024"],["Gross profit","","$","2,824","","","$","3,860","","","$","4,979"],["Add: Depreciation and amortization related to cost of revenue","","171","","","186","","","201"],["Add: Stock-based compensation expense and certain payroll tax expense included in cost of revenue","","103","","","140","","","153"],["Add: Allocated overhead included in cost of revenue","","32","","","32","","","35"],["Add: Inventory write-off related to restructuring","","2","","","\u2014","","","\u2014"],["Adjusted Gross Profit","","$","3,132","","","$","4,218","","","$","5,368"],["Adjusted Gross Margin","","47.6","%","","48.8","%","","50.1","%"]]
[[/GREPCENT_TABLE]]

Adjusted EBITDA

Adjusted EBITDA is a measure that we use to assess our operating performance and the operating leverage in our business. We define Adjusted EBITDA as net income (loss) attributable to DoorDash, Inc. common stockholders, adjusted to include net income (loss) attributable to redeemable non-controlling interests and exclude (i) certain legal, tax, and regulatory settlements, reserves, and expenses, (ii) loss on disposal of property and equipment, (iii) transaction-related costs (primarily consists of acquisition, integration, and investment related costs), (iv) impairment expenses, (v) restructuring charges, (vi) inventory write-off related to restructuring, (vii) provision for (benefit from) income taxes, (viii) interest income, net, (ix) other expense, net, (x) stock-based compensation expense and certain payroll tax expense, and (xi) depreciation and amortization expense.

Beginning with fiscal year 2024, we now present net income (loss) attributable to DoorDash, Inc. common stockholders as the most comparable GAAP measure to Adjusted EBITDA and we have changed our presentation of the reconciliation of Adjusted EBITDA to reconcile Adjusted EBITDA to net income (loss) attributable to DoorDash, Inc. common stockholders. We believe this is an important measure used by investors to assess the health and performance of our operations and that this presentation better reflects the comparison of that performance to the most comparable GAAP measure impacting DoorDash stockholders. We are continuing to show both net income (loss) attributable to DoorDash, Inc.

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common stockholders and net income (loss) including redeemable non-controlling interests so that investors can easily compare our historical presentations. The presentation for the years ended December 31, 2022 and 2023 have been conformed to this presentation.

The following table provides a reconciliation of net income (loss) attributable to DoorDash, Inc. common stockholders to Adjusted EBITDA, and a reconciliation of net income (loss) including redeemable non-controlling interests to Adjusted EBITDA:

[[GREPCENT_TABLE]]
[["","","Year Ended December 31,"],["(in millions)","","2022","","2023","","2024"],["Net income (loss) attributable to DoorDash, Inc. common stockholders","","$","(1,365)","","","$","(558)","","","$","123"],["Add: Net loss attributable to redeemable non-controlling interests","","(3)","","","(7)","","","(6)"],["Net income (loss) including redeemable non-controlling interests","","$","(1,368)","","","$","(565)","","","$","117"],["Certain legal, tax, and regulatory settlements, reserves, and expenses(1)","","72","","","162","","","180"],["Transaction-related costs","","68","","","2","","","7"],["Office lease impairment expenses","","2","","","\u2014","","","83"],["Restructuring charges","","92","","","2","","","\u2014"],["Inventory write-off related to restructuring","","2","","","\u2014","","","\u2014"],["Provision for (benefit from) income taxes","","(31)","","","31","","","39"],["Interest income, net","","(30)","","","(152)","","","(199)"],["Other expense, net(2)","","305","","","107","","","5"],["Stock-based compensation expense and certain payroll tax expense(3)","","880","","","1,094","","","1,107"],["Depreciation and amortization expense","","369","","","509","","","561"],["Adjusted EBITDA","","$","361","","","$","1,190","","","$","1,900"]]
[[/GREPCENT_TABLE]]

(1)We exclude certain costs and expenses from our calculation of Adjusted EBITDA because management believes that these costs and expenses are not indicative of our core operating performance, do not reflect the underlying economics of our business, and are not necessary to operate our business. These excluded costs and expenses consist of (i) certain legal costs primarily related to worker classification matters, our historical Dasher pay model, and a settlement entered into in connection with an initiative to serve underrepresented communities, (ii) reserves and settlements or other resolutions for or related to the collection of sales, indirect, and other taxes that we do not expect to incur on a recurring basis, (iii) expenses related to supporting various policy matters, including those related to worker classification, other labor law matters, and price controls, and (iv) donations as part of our relief efforts in connection with the COVID-19 pandemic and Russia's invasion of Ukraine. We believe it is appropriate to exclude the foregoing matters from our calculation of Adjusted EBITDA because (1) the timing and magnitude of such expenses are unpredictable and thus not part of management’s budgeting or forecasting process, and (2) with respect to worker classification matters, management currently expects such expenses will not be material to our results of operations over the long term as a result of increasing legislative and regulatory certainty in this area, including as a result of Proposition 22 in California and similar legislation.

(2)Consists primarily of adjustments to non-marketable equity securities, including impairment.

(3)Excludes stock-based compensation related to restructuring, which is included in restructuring charges in the table above.

Free Cash Flow

We define Free Cash Flow as cash flows from operating activities less purchases of property and equipment and capitalized software and website development costs.

The following table provides a reconciliation of net cash provided by operating activities to Free Cash Flow:

[[GREPCENT_TABLE]]
[["","","Year Ended December 31,"],["(in millions)","","2022","","2023","","2024"],["Net cash provided by operating activities","","$","367","","","$","1,673","","","$","2,132"],["Purchases of property and equipment","","(176)","","","(123)","","","(104)"],["Capitalized software and website development costs","","(170)","","","(201)","","","(226)"],["Free Cash Flow","","$","21","","","$","1,349","","","$","1,802"],["Net cash used in investing activities","","$","(300)","","","$","(342)","","","$","(444)"],["Net cash used in financing activities","","$","(375)","","","$","(752)","","","$","(204)"]]
[[/GREPCENT_TABLE]]

Credit Facility

On November 19, 2019, we entered into a revolving credit and guaranty agreement with certain lenders, which, as most recently amended and restated on April 26, 2024, provides for an $800 million unsecured revolving credit facility maturing on April 26, 2029, with a sublimit for the issuance of letters of credit in an aggregate face amount of up to $600 million. As

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of December 31, 2024, we were in compliance with the covenants under the revolving credit and guaranty agreement. As amended and restated, the credit agreement contains customary affirmative covenants, as well as customary negative covenants that restrict our ability and our subsidiaries’ ability to, among other things, incur subsidiary indebtedness, grant liens, declare cash dividends or make certain other distributions, repurchase stock, merge or consolidate with other companies or sell substantially all of our and our subsidiaries' assets, taken as a whole, make investments and loans, and engage in certain transactions with affiliates. The Company must also maintain compliance with a maximum senior net leverage ratio, measured quarterly, determined in accordance with the terms of the credit agreement. As of December 31, 2023 and 2024, no revolving loans were outstanding and $115 million and $112 million of letters of credit were issued under our revolving credit facility, respectively.

Liquidity and Capital Resources

As of December 31, 2024, our principal sources of liquidity were cash, cash equivalents, and marketable securities of $6.2 billion, which consisted of cash and cash equivalents of $4.0 billion, and short-term marketable securities of $1.3 billion and long-term marketable securities of $835 million. Additionally, funds held at payment processors of $436 million represent cash due from our payment processors for cleared transactions with merchants and consumers, as well as funds remitted to payment processors for Dasher payout. Cash and cash equivalents consisted of cash on deposit with banks as well as institutional money market funds, commercial paper, and U.S. Treasury securities. Marketable securities consisted of certificates of deposit, commercial paper, corporate bonds, U.S. government agency securities, U.S. Treasury securities, and mutual funds.

We have generated significant operating losses from our operations as reflected in our accumulated deficit of $5.3 billion as of December 31, 2024. We have historically funded our operations from cash from operations as well as the issuance of equity securities, including in our initial public offering in December 2020. To execute on our strategic initiatives to continue to grow our business, we may incur operating losses and generate negative cash flows from operations in the future, and as a result, we may require additional capital resources. We believe our existing cash, cash equivalents, and marketable securities, along with the available borrowings under our revolving credit facility, will be sufficient to meet our working capital and capital expenditures needs for at least the next 12 months and beyond.

In February 2024, we announced the authorization of a share repurchase program for the repurchase of shares of our Class A common stock, in an aggregate amount up to $1.1 billion. As of December 31, 2024, approximately $876 million remained available under the repurchase authorization.

In February 2025, we announced the authorization of a share repurchase program for the repurchase of shares of our Class A common stock in an aggregate amount of up to $5.0 billion, which is inclusive of the remaining share repurchase authority of $876 million under the share repurchase program that we previously announced in February 2024. Repurchases may be made from time to time through open market purchases or through privately negotiated transactions subject to market conditions, applicable legal requirements, and other relevant factors. Open market repurchases may be structured to occur in accordance with the requirements of Rule 10b-18 of the Exchange Act. We may also, from time to time, enter into Rule 10b5-1 plans to facilitate repurchases of our Class A common stock under this authorization. We may or may not repurchase any portion of the total authorized amount, and the timing and actual number of shares repurchased may depend on a variety of factors, including price, general business and market conditions, and alternative investment opportunities.

Our future capital requirements will depend on many factors, including, but not limited to our growth, our ability to attract and retain merchants, consumers, and Dashers that utilize our platform, the continuing market acceptance of our offerings, the timing and extent of spending to support our efforts to develop our platform, the expansion of sales and marketing activities, and the timing and extent of spending for policy and worker classification initiatives. Further, we may in the future enter into arrangements to acquire or invest in businesses, products, services, and technologies. We may be required to seek additional equity or debt financing. In the event that additional financing is required from outside sources, we may not be able to raise it on terms acceptable to us or at all. If we are unable to raise additional capital when desired, our business, financial condition, and results of operations could be adversely affected.

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The following table summarizes our cash flows for the periods indicated:

[[GREPCENT_TABLE]]
[["","","Year Ended December 31,"],["(In millions)","","2022","","2023","","2024"],["Net cash provided by operating activities","","$","367","","","$","1,673","","","$","2,132"],["Net cash used in investing activities","","(300)","","","(342)","","","(444)"],["Net cash used in financing activities","","(375)","","","(752)","","","(204)"],["Foreign currency effect on cash, cash equivalents, and restricted cash","","(10)","","","5","","","(35)"],["Net increase (decrease) in cash, cash equivalents, and restricted cash","","$","(318)","","","$","584","","","$","1,449"]]
[[/GREPCENT_TABLE]]

Operating Activities

Cash provided by operating activities was $2.1 billion for 2024. This primarily consisted of net income including redeemable non-controlling interests of $117 million, adjusted for non-cash stock-based compensation expense of $1.1 billion, non-cash depreciation and amortization expense of $561 million, non-cash reduction of operating lease right-of-use assets and accretion of operating lease liabilities of $103 million, non-cash office lease impairment expenses of $83 million, and other net non-cash expenses of $33 million, as well as $136 million net inflows from changes in operating assets and liabilities primarily driven by an increase in our accrued expenses, partially offset by increases in other assets, accounts receivable, net, and prepaid expenses and other current assets.

Cash provided by operating activities was $1.7 billion for 2023. This primarily consisted of a net loss including redeemable non-controlling interests of $565 million, adjusted for non-cash stock-based compensation expense of $1.1 billion, non-cash depreciation and amortization expense of $509 million, reduction of operating lease right-of-use assets and accretion of operating lease liabilities of $108 million, non-cash impairments of non-marketable equity securities of $101 million, and other net non-cash expenses of $15 million, as well as $417 million net inflows from changes in operating assets and liabilities primarily driven by an increase in our accrued expenses, partially offset by increases in accounts receivable, net, payments for operating lease liabilities, and prepaid expenses and other current assets.

Investing Activities

Cash used in investing activities was $444 million for 2024, which primarily consisted of purchases of marketable securities of $2.0 billion, purchases of property and equipment of $104 million, and cash outflows for capitalized software and website development costs of $226 million, partially offset by proceeds from the sales and maturities of marketable securities of $1.8 billion.

Cash used in investing activities was $342 million for 2023, which primarily consisted of purchases of marketable securities of $1.9 billion, purchases of property and equipment of $123 million, cash outflows for capitalized software and website development costs of $201 million, and purchases of non-marketable equity securities of $17 million, partially offset by proceeds from the sales and maturities of marketable securities of $1.9 billion.

Financing Activities

Cash used in financing activities was $204 million for 2024, which consisted of repurchases of our Class A common stock of $224 million, partially offset by proceeds from the exercise of stock options of $14 million and other financing activities of $6 million.

Cash used in financing activities was $752 million for 2023, which consisted of repurchases of our Class A common stock of $750 million and cash paid for other financing activities of $8 million, partially offset by proceeds from the exercise of stock options of $6 million.

Critical Accounting Estimates

Our consolidated financial statements and the related notes thereto included elsewhere in this Annual Report on Form 10-K are prepared in accordance with GAAP. The preparation of consolidated financial statements in accordance with GAAP requires us to make certain estimates, judgments, and assumptions that affect the reported amounts of assets and liabilities and the related disclosures at the date of the financial statements, as well as the reported amounts of revenue and expenses during the period presented. We base our estimates on historical experience and on various other assumptions that we believe to be reasonable under the circumstances. Actual results could differ significantly from our

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estimates. To the extent that there are differences between our estimates and actual results, our future financial statement presentation, financial condition, results of operations, and cash flows could be affected.

We believe that the accounting policies described below involve a significant degree of judgment and complexity. Accordingly, we believe these are the most critical to aid in fully understanding and evaluating our consolidated financial condition and results of operations. For further information, see Note 2 – "Summary of Significant Accounting Policies" included in Part II, Item 8, “Financial Statements and Supplementary Data,” of this Annual Report on Form 10-K.

Revenue Recognition

We recognize revenue in accordance with ASC 606. We generate a substantial majority of our revenue from orders completed through our Marketplaces and the related commissions charged to partner merchants and fees charged to consumers. A partner merchant represents a merchant that has entered into a contractual agreement with DoorDash. Revenue from our Marketplaces is recognized at the point in time when the consumer obtains control of the merchant’s products. We also generate revenue from membership fees paid by consumers for DashPass and Wolt+, which is recognized as part of our Marketplaces. Revenue generated from DashPass and Wolt+ memberships is recognized on a ratable basis over the contractual period, which is generally one month to one year depending on the type of membership purchased by the consumer. We also generate revenue from our Drive offering by collecting per-order fees from merchants that use our local commerce platform to arrange for delivery services that fulfill demand generated through their own channels. Revenue from Drive is recognized at the point in time when the consumer obtains control of the merchant’s products.

Our local commerce platform facilitates orders between consumers and partner merchants. Separately, the platform arranges for consumers to obtain delivery service from Dashers. We determined that the order facilitation service and delivery facilitation service are distinct performance obligations and therefore considered whether it is a principal or agent separately for each of these items. The order facilitation service and the delivery facilitation service are distinct given that the consumer can benefit from each item separately. Further, the order facilitation service and delivery facilitation service are separately identifiable as the nature of the promises are to transfer the order facilitation service and delivery facilitation service individually, rather than as a combined item.

Principal vs. Agent Considerations

Judgment is required in determining whether we are the principal or the agent in transactions with partner merchants, consumers, and Dashers. As it relates to the accounting for order facilitation services and delivery facilitation services, we evaluated whether to present revenue on a gross versus net basis based on whether we control each specified good or service before it is provided to the consumer in Marketplace transactions.

With respect to order facilitation services, we have determined that we are an agent for partner merchants in facilitating the sale of products to the consumer through our Marketplaces. The consumer accesses our local commerce platform to identify merchants and places an order for merchants’ products. These orders are picked up from partner merchants and delivered to consumers by Dashers. We do not control the products prior to them being transferred to the consumer as we do not have the ability to redirect the products to another consumer nor do we obtain any economic benefit from the products.

With respect to the vast majority of our delivery facilitation services, we have determined that we are acting as an agent for the consumer in facilitating the delivery of products by connecting consumers with Dashers. As our role with the delivery facilitation service is only to arrange for a delivery opportunity to be offered to prospective Dashers, we do not control how the delivery service is ultimately provided to the consumer.

In the vast majority of our transactions with end-users, we are an agent in facilitating the sale of products and delivery services, thus we report revenue on a net basis, reflecting amounts collected from consumers, less amounts remitted to merchants and Dashers.

We recognize revenue from both partner merchants and consumers for each successfully completed transaction. We satisfy our performance obligations to a partner merchant when there is a successful sale of the merchant’s products and we meet our performance obligation to a consumer once the Dasher has picked up the products from the merchant for delivery to the consumer.

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Insurance Reserves

We utilize third-party insurance that includes retained insurance deductibles to insure costs, including auto liability related to both bodily injury and physical damage, and uninsured and underinsured motorists up to a certain dollar retention limit. The recorded insurance reserves reflect the estimated cost for claims incurred but not yet paid and claims that have been incurred but not yet reported and any loss adjustment expense. The estimate of our ultimate deductible obligation utilizes actuarial techniques applied to historical claim and loss experience. We use assumptions based on actuarial judgments with consideration toward claim and loss development factors, which includes the development time frame and settlement patterns, and expected loss rates. Reserves are periodically reviewed and adjusted as necessary as experience develops or new information becomes known. However, ultimate results may differ from our estimates, which could result in losses over our reserved amounts.

Loss Contingencies

We are involved in various lawsuits, claims, investigations, and proceedings that arise in the ordinary course of business. Certain of these matters include speculative claims for substantial or indeterminate amounts of damages. We record a liability when we believe that it is both probable that a loss has been incurred and the amount or range can be reasonably estimated. We disclose material contingencies when we believe that a loss is not probable but reasonably possible. Significant judgment is required to determine both probability and the estimated amount. We review these provisions on a quarterly basis and adjust these provisions accordingly to reflect the impact of negotiations, settlements, rulings, advice of legal counsel, and updated information.

The outcome of legal matters and litigation is inherently uncertain. Therefore, if one or more of these legal matters were resolved against us for amounts in excess of management’s expectations, our results of operations, and financial condition, including in a particular reporting period, could be materially adversely affected.

Recent Accounting Pronouncements

For information on recently issued accounting pronouncements, see Note 2 – "Summary of Significant Accounting Policies" included in Part II, Item 8, “Financial Statements and Supplementary Data,” of this Annual Report on Form 10-K.