grepcent / static financial knowledge base

CONSUMER PORTFOLIO SERVICES, INC. (CPSS) Business

Verbatim Item 1 Business section from CONSUMER PORTFOLIO SERVICES, INC.'s latest 10-K. Filing date: 2026-03-16. Accession: 0001683168-26-001856.

This page reproduces the company's own Item 1 Business text from the linked SEC filing. It is filer text, not grepcent analysis, scoring, or investment advice.

Informational only - not investment advice. See Disclaimer.

Extracted from Item 1 Business to the first Item 1A/1B/1C/2 boundary after HTML sanitization. Confidence: high. Source form: 10-K. Character span: 30466-96121.

Back to CPSS company profile

Item 1. Business

Overview

We are a specialty finance
company. Our business is to purchase and service retail automobile contracts originated primarily by franchised automobile dealers and,
to a lesser extent, by select independent dealers in the United States in the sale of new and used automobiles, light trucks and passenger
vans. Through our automobile contract purchases, we provide indirect financing to the customers of dealers who have limited credit histories
or past credit problems, who we refer to as sub-prime customers. We serve as an alternative source of financing for dealers, facilitating
sales to customers who otherwise might not be able to obtain financing from traditional sources, such as commercial banks, credit unions
and the captive finance companies affiliated with major automobile manufacturers. In addition to purchasing installment purchase contracts
directly from dealers, we also have (i) originated vehicle purchase money loans by lending directly to consumers and have (ii) acquired
installment purchase contracts in four merger and acquisition transactions, and (iii) purchased immaterial amounts of vehicle purchase
money loans from non-affiliated lenders. In this report, we refer to all of such contracts and loans as “automobile contracts.”

We were incorporated and began
our operations in March 1991. From inception through December 31, 2025, we have purchased a total of approximately $24.7 billion of automobile
contracts from dealers. Contract purchase volumes and managed portfolio levels for the five years ended December 31, 2025, are shown in
the table below. Managed portfolio comprises both contracts we owned and those we were servicing for third parties.

Contract Purchases and Outstanding Managed Portfolio
$ in thousands
YearContracts Purchased in PeriodManaged Portfolio at Period End
20211,146,3212,249,069
20221,854,3853,001,308
20231,357,7523,194,623
20241,681,9413,665,725
20251,638,3263,898,425

Our principal executive offices
are in Las Vegas, Nevada. Most of our operational and administrative functions take place in Irvine, California. Credit and underwriting
functions are performed primarily in our California branch with certain of these functions also performed in our Florida and Nevada branches.
We service our automobile contracts from our California, Nevada, Virginia, Florida, and Illinois branches.

Most of our contract acquisitions
volume results from our purchases of retail installment sales contracts from franchised or independent automobile dealers. We establish
relationships with dealers through our employee sales representatives, who contact prospective dealers to explain our automobile contract
purchase programs, and thereafter provide dealer training and support services. Our sales representatives represent us exclusively. They
may work from our Irvine branch, our Las Vegas branch, or in the field, in which case they work remotely and support dealers in their
geographic area. Our sales representatives present dealers with a sales package, which includes our promotional material containing the
terms offered by us for the purchase of automobile contracts, a copy of our standard-form dealer agreement, and required documentation
relating to automobile contracts. As of December 31, 2025, we had 118 sales personnel, and in that month, we received applications from
7,700 dealers in 47 states. As of December 31, 2025, approximately 73% of our active dealers were franchised new car dealers that sell
both new and used vehicles, and the remainder were independent used car dealers.

Column 1Column 2
1

We have in the past solicited
credit applications directly from prospective automobile consumers through the internet under a program we refer to as our direct lending
platform. For qualified applicants we offered terms similar to those that we offer through dealers, though without a down payment requirement
and with more restrictive loan-to-value and credit score requirements. Applicants approved in this fashion are free to shop for and purchase
a vehicle from a dealer of their choosing, after which we entered into a note and security agreement directly with the consumer. We terminated
our direct lending platform in September 2023, however, we intend to continue servicing our existing direct loans. In December 2025, CPS
began to originate loans directly to consumers for the refinancing of an existing loan from other lenders secured by an automobile. The
credit, underwriting, purchase and servicing procedures with respect to such contracts are substantially the same as those purchased from
dealers. As of December 31, 2025, automobile contracts under the direct lending and refinance platform represented 0.9% of our outstanding
managed portfolio.

For the year ended December
31, 2025, approximately 90% of the automobile contracts originated under our programs consisted of financing for used cars and 10% consisted
of financing for new cars.

We generally solicit applications
with the intent of originating contracts to hold as investments in our own portfolio. However, in May 2021 we began purchasing some contracts
for immediate sale to a third-party to whom we refer applications that do not meet our lending criteria. We service all such contracts
on behalf of the third-party.

For contracts we originate
for our own portfolio, we generally finance them on a long-term basis through securitizations. Securitizations are transactions in which
we sell a specified pool of automobile contracts to a special purpose subsidiary of ours. The subsidiary in turn issues (or contributes
to a trust that issues) asset-backed securities, which are purchased by institutional investors. Since 1994, we have completed 107 term
securitizations of approximately $22.4 billion in automobile contracts. We depend upon the availability of short-term warehouse credit
facilities as interim financing for our contract purchases prior to the time we pool those contracts for a securitization. As of December
31, 2025, we had three such short-term warehouse facilities with a total maximum borrowing capacity of $702.5 million.

Sub-Prime Auto Finance Industry

Automobile financing is the
second largest consumer finance market in the United States. The automobile finance industry can be considered a continuum where participants
choose to provide financing to consumers in various segments of the spectrum of creditworthiness depending on each participant’s
business strategy. We operate in a segment of the spectrum that is frequently referred to as sub-prime since we provide financing to less
credit-worthy borrowers at higher rates of interest than more credit-worthy borrowers are likely to obtain.

Traditional automobile finance
companies, such as banks, their subsidiaries, credit unions and captive finance subsidiaries of automobile manufacturers, generally lend
to the most creditworthy, or so-called prime borrowers, although some traditional lenders are significant participants in the sub-prime
segment in which we operate. Historically, independent companies specializing in sub-prime automobile financing and subsidiaries of larger
financial services companies have competed in the sub-prime segment which we believe remains highly fragmented, with no single company
having a dominant position in the market.

Our automobile financing programs
are designed to serve sub-prime customers, who generally have limited credit histories or past credit problems. Because we serve customers
who are unable to meet certain credit standards, we incur greater risks, and generally receive interest rates higher than those charged
in the prime credit market. We also sustain a higher level of credit losses because of the higher risk customers we serve.

Contract Acquisitions

When a retail automobile buyer
elects to obtain financing from a dealer, the dealer takes a credit application to submit to its financing sources. Typically, a dealer
will submit the buyer’s application to more than one financing source for review. We believe the dealer’s decision to choose a financing
source is based primarily on: (i) the interest rate and monthly payment made available to the dealer’s customer; (ii) any fees to be charged
to (or paid to) the dealer by the financing source; (iii) the timeliness, consistency, and predictability of response; (iv) funding turnaround
time; (v) any conditions to purchase; and (vi) the financial stability of the financing source. Dealers can send credit applications to
us by entering the necessary data on our website or through one of two third-party application aggregators. For the year ended December
31, 2025, we received 3.3 million applications. Approximately 55% of all applications came through DealerTrack (the industry leading dealership
application aggregator), 45% via another aggregator, Route One. A portion of the DealerTrack and Route One volume are applications from
our pass-through arrangements with other lenders who send us applications from their dealers in cases where those lenders choose not to
approve those applications. For the year ended December 31, 2025, such pass-through applications represented 43% of our total applications.
For the year ended December 31, 2025, our automated application decisioning system produced our initial decision within seconds on approximately
99% of those applications.

Column 1Column 2
2

Upon receipt an application,
if the application meets certain minimum criteria, we immediately order two credit reports to document the buyer’s credit history and
an alternative data credit score provided by a major credit reporting bureau. If, upon review by our proprietary automated decisioning
system, or in some cases, one of our credit analysts, we determine that the applicant and structure of the automobile financing contract
meets our criteria, we advise the dealer of our decision to approve the contract and the terms under which we will purchase it. For applications
that do not meet our criteria, we may forward them to one or more business partners who also invest in subprime automobile contracts.
In the case of one third-party partner, as described above, we may purchase contracts they approve, followed by immediate resale to them,
after which we retain the servicing. If this third-party declines the application, we advise the dealer that we will not purchase the
contract. Other partners to whom we refer applications may or may not choose to purchase such contracts by working directly with the dealers
who submitted the applications. Unless otherwise notated, contract origination and managed portfolio data discussed herein includes third-party
contracts.

Dealers with which we do business
are under no obligation to submit any automobile contracts to us, nor are we obligated to purchase any automobile contracts from them.
During the year ended December 31, 2025, no dealer accounted for as much as 1.5% of the total number of automobile contracts we purchased.

The following table sets forth
the geographical sources of the automobile contracts we originated (based on the addresses of the customers as stated on our records)
during the years ended December 31, 2025, and 2024.

Contracts Purchased During the Year Ended
December 31, 2025December 31, 2024
NumberPercent (1)NumberPercent (1)
Ohio5,6547.8%5,6437.3%
Texas5,1007.0%5,9857.8%
Illinois4,2875.9%4,3995.7%
California3,8245.3%4,5836.0%
Florida3,8155.3%4,1485.4%
Georgia3,6115.0%3,4324.5%
Other States46,22663.7%48,81963.4%
Total72,517100.0%77,009100.0%
Column 1Column 2Column 3
(1)Percentages may not total to 100.0% due to rounding.

The following table sets forth the geographic
concentrations of our outstanding managed portfolio as of December 31, 2025, and 2024.

Outstanding Managed Portfolio as of
December 31, 2025December 31, 2024
AmountPercent (1)AmountPercent (1)
($ in millions)
Texas$301.87.7%$287.37.8%
Ohio289.27.4%265.57.2%
California255.96.6%275.27.5%
Illinois225.95.8%204.35.6%
Florida200.35.1%185.05.0%
Pennsylvania166.94.3%168.34.6%
All others2,458.463.1%2,280.162.2%
Total$3,898.4100.0%$3,665.7100.0%
Column 1Column 2Column 3
(1)Percentages may not total to 100.0% due to rounding.
Column 1Column 2
3

We purchase automobile contracts
from dealers at a price generally computed as the total amount financed under the automobile contracts, adjusted for an acquisition fee,
which may be comprised of multiple components and which may either increase or decrease the automobile contract purchase price we pay.
The amount of the acquisition fee, and whether it results in an increase or decrease to the automobile contract purchase price, is based
on the perceived credit risk of and, in some cases, the interest rate on the automobile contract. The following table summarizes the average
net acquisition fees we charged dealers and the weighted average annual percentage rate on contracts purchased for our own portfolio for
the periods shown:

20252024202320222021
Average net acquisition fee charged (paid) to dealers (1)$(209)$(50)$98$(150)$(65)
Average net acquisition fee as % of amount financed (1)-0.9%-0.2%1.3%-0.7%-0.3%
Weighted average annual percentage interest rate20.0%20.4%20.9%18.4%17.8%

(1) Not applicable to direct lending platform

Our pricing strategy is driven
by our objectives for new contract purchase quantities and maximizing our risk adjusted yield. We believe that levels of acquisition fees
are determined primarily by competition in the marketplace, which has been robust over the periods presented, and by our pricing strategy.
We make changes to our pricing algorithm based on our volume goals, our own costs for borrowing and periodic recalibration of our risk-based
scoring models.

We have offered eight different
financing programs, and price each program according to the relative credit risk. Our programs cover a wide band of the sub-prime credit
spectrum and are labeled as follows:

First Time Buyer
– This program accommodates an applicant who has limited significant past credit history, such as a previous auto loan. Since the
applicant has limited credit history, the contract interest rate and dealer acquisition fees tend to be higher, and the loan amount, loan-to-value
ratio, down payment, and payment-to-income ratio requirements tend to be more restrictive compared to our other programs.

Mercury / Delta
– This program accommodates an applicant who may have had significant past non-performing credit including recent derogatory credit.
As a result, the contract interest rate and dealer acquisition fees tend to be higher, and the loan amount, loan-to-value ratio, down
payment, and payment-to-income ratio requirements tend to be more restrictive compared to our other programs.

Standard
– This program accommodates an applicant who may have significant past non-performing credit, but who has also exhibited some performing
credit in their history. The contract interest rate and dealer acquisition fees are comparable to the First Time Buyer and Mercury/Delta
programs, but the loan amount and loan-to-value ratio requirements are somewhat less restrictive.

Alpha –
This program accommodates applicants who may have a discharged bankruptcy, but who have also exhibited performing credit. In addition,
the program allows for homeowners who may have had other significant non-performing credit in the past. The contract interest rate and
dealer acquisition fees are lower than the Standard program, down payment and payment-to-income ratio requirements are somewhat less restrictive.

Alpha Plus –
This program accommodates applicants with past non-performing credit, but with a stronger history of recent performing credit, such as
auto or mortgage related credit, and higher incomes than the Alpha program. Contract interest rates and dealer acquisition fees are lower
than the Alpha program.

Super Alpha
– This program accommodates applicants with past non-performing credit, but with a somewhat stronger history of recent performing
credit, including auto or mortgage related credit, and higher incomes than the Alpha Plus program. Contract interest rates and dealer
acquisition fees are lower, and the maximum loan amount is somewhat higher, than the Alpha Plus program.

Column 1Column 2
4

Preferred
- This program accommodates applicants with past non-performing credit, but who demonstrate a somewhat stronger history of recent performing
credit than the Super Alpha program. Contract interest rates and dealer acquisition fees are lower, and the maximum loan amount is somewhat
higher than the Super Alpha program.

Meta - This
program accommodates applicants with past non-performing credit, but who demonstrate a stronger history of recent performing credit than
the Preferred program. Contract interest rates and dealer acquisition fees are lower, and the maximum loan amount is somewhat higher than
the Preferred program.

Our upper credit tier products,
which are our Meta, Preferred, Super Alpha, Alpha Plus and Alpha programs, accounted for approximately 90% of our new contract acquisitions
for our own portfolio in 2025, 89% in 2024, and 83% in 2023, measured by aggregate amount financed.

The following table identifies
the credit program, sorted from highest to lowest credit quality, under which we originated automobile contracts during the years ended
December 31, 2025 and 2024.

Contracts Purchased During the Year Ended (1)
December 31, 2025December 31, 2024
(dollars in thousands)
ProgramAmount FinancedPercent (1)Amount FinancedPercent (1)
Meta$78,9074.8%$55,2413.3%
Preferred298,37418.2%278,04416.5%
Super Alpha316,44919.3%338,15620.1%
Alpha Plus319,02019.5%372,34522.1%
Alpha448,45027.4%424,43325.2%
Standard120,6167.4%116,1596.9%
Mercury / Delta22,8581.4%27,5541.6%
First Time Buyer19,3951.2%37,3172.2%
Third Parties14,2570.9%32,6921.9%
$1,638,326100.0%$1,681,941100.0%
Column 1Column 2Column 3
(1)Percentages may not total to 100.0% due to rounding.

We attempt to control misrepresentation
regarding the customer’s credit worthiness by carefully screening the automobile contracts we originate, by establishing and maintaining
professional business relationships with dealers, and by including certain representations and warranties by the dealer in the dealer
agreement. Pursuant to the dealer agreement, we may require the dealer to repurchase any automobile contract if the dealer breaches its
representations or warranties. There can be no assurance, however, that any dealer will have the willingness or the financial resources
to satisfy their repurchase obligations to us.

Contract Funding

For automobile contracts that
we purchase from dealers, we require that the contract be originated by a dealer that has entered into a dealer agreement with us. Under
our direct lending platform, we required the customer to sign a note and security agreement. In each case, the contract is secured by
a first priority lien on a new or used automobile, light truck or passenger van and must meet our funding criteria. In addition, each
automobile contract requires the customer to maintain physical damage insurance covering the financed vehicle and naming us as a loss
payee. We may, nonetheless, suffer a loss upon theft or physical damage of any financed vehicle if the customer fails to maintain insurance
as required by the automobile contract and is unable to pay for repairs to or replacement of the vehicle.

Our technology and human expertise
provides for a 360-degree evaluation of an applicant’s employment and residence stability, income level and affordability, and creditworthiness
in relation to the desired collateral securing the automobile contract. This perspective is used to assign application and structure allowances
and limits related to price, term, amount of down payment, monthly payment, and interest rate; type of vehicle; and principal amount of
the automobile contract in relation to the value of the vehicle.

Column 1Column 2
5

Specifically, our funding
guidelines generally limit the maximum principal amount of a purchased automobile contract to 125% of wholesale book value in the case
of used vehicles or to 125% of the manufacturer’s invoice in the case of new vehicles, plus, in each case, sales tax, licensing and, when
the customer purchases such additional items, a service contract or a product to supplement the customer’s casualty policy in the
event of a total loss of the related vehicle. We generally do not finance vehicles that are more than 15 model years old or have more
than 200,000 miles. The maximum term of a purchased contract is 78 months, although we consider the program, amount financed, and mileage
as significant factors in determining the maximum term of a contract. Automobile contract purchase criteria are subject to change from
time to time as circumstances may warrant. Prior to purchasing an automobile contract, our funding staff verify a majority of the customer’s
employment, income, residency, and credit information by contacting various parties noted on the customer’s application, credit information
bureaus and other sources. In addition, we contact most customers by telephone to confirm that the customer understands and agrees to
the terms of the related automobile contract. During this "welcome
call," we also ask the customer a series of open-ended questions
about his application and the contract, which may uncover potential misrepresentations.

Credit Scoring.  We
use proprietary scoring models to assign two internal "credit scores" at the time the application is received. These proprietary
scores are used to help determine whether we want to approve the application and, if so, the program and pricing we will offer either
to the dealer, or in the case of our direct lending platform, directly to the customer. Our internal credit scores are based on a variety
of parameters including traditional and alternative credit history, data derived from other sources such as house/rental payment, length
of employment, residence stability and total income. When the dealer proposes a structure for the contract, our scores consider various
deal structure parameters such as down payment amount, loan to value, payment to income, make and model, vehicle class, and mileage. We
have developed our credit scores utilizing statistical risk management techniques and historical performance data from our managed portfolio.
We believe this improves our allocation of credit evaluation resources, enhances our competitiveness in the marketplace and manages the
risk inherent in the sub-prime market.

Characteristics of
Contracts. All the automobile contracts we purchase are fully amortizing and provide for level payments over the term of the
automobile contract. All automobile contracts may be prepaid at any time without penalty. The table below compares certain
characteristics, at the time of origination, of our contract purchases for the years ended December 31, 2025 and 2024:

Contracts Purchased During the Year Ended
December 31, 2025December 31, 2024
Average Original Amount Financed$22,652$21,931
Weighted Average Original Term71 months71 months
Average Down Payment Percent10.6%10.7%
Average Vehicle Purchase Price$20,906$20,499
Average Age of Vehicle7 years7 years
Average Age of Customer41 years42 years
Average Time in Current Job5 years5 years
Average Household Annual Income$76,433$74,655

Dealer
Compliance. The dealer agreement and related assignment contain representations and warranties by the dealer that an application
for state registration of each financed vehicle, naming us as secured party with respect to the vehicle, was effected by the time of
sale of the related automobile contract to us, and that all necessary steps have been taken to obtain a perfected first priority
security interest in each financed vehicle in favor of us under the laws of the state in which the financed vehicle is registered.
To the extent that we do not receive such state registration within three months of purchasing the automobile contract, our dealer
compliance group will work with the dealer to rectify the situation. If these efforts are unsuccessful, we generally will require
the dealer to repurchase the automobile contract.

Column 1Column 2
6

Servicing and Collections

We currently service all automobile
contracts that we own as well as those automobile contracts we service for third parties. We organize our servicing activities based on
the tasks performed by our personnel. Our servicing activities consist of mailing monthly billing statements; contacting obligors whose
payments are late; accounting for and posting of all payments received; responding to customer inquiries; taking all necessary action
to maintain the security interest granted in the financed vehicle or other collateral; skip tracing; repossessing and liquidating the
collateral when necessary; collecting deficiency balances; and generally monitoring each automobile contract and the related collateral.
For contracts that we securitize, we are typically entitled to receive a base monthly servicing fee equal to 2.5% per annum computed as
a percentage of the declining outstanding principal balance of the non-charged-off automobile contracts. The servicing fee is included
in interest income for contracts that are pledged to a warehouse credit facility or a securitization transaction. For contracts we service
for third parties, we receive a base monthly servicing fee equal to 1% and 2.5%, and certain other incentive fees tied to credit performance.

Collection Procedures.  We
believe that our ability to monitor performance and collect payments owed from sub-prime customers is primarily a function of our collection
approach and support systems. We believe that if payment problems are identified early and our collection staff works closely with customers
to address these problems, it is possible to correct many problems before they deteriorate further. To this end, we utilize pro-active
collection procedures, which include making early and frequent contact with delinquent customers; educating customers as to the importance
of making payments according to their contract schedule; and employing a consultative and customer service approach to assist the customer
in meeting his or her obligations, which includes attempting to identify the underlying causes of delinquency and cure them whenever possible.
In support of our collection activities, we maintain a computerized collection system specifically designed to service automobile contracts
with sub-prime customers. We engage a nearshore third-party call center to supplement the efforts the collectors in our five branch locations.
As of December 31, 2025, our nearshore partner had approximately 80 agents assigned to our portfolio.

We attempt to make telephonic
contact with delinquent customers from one to 20 days after their monthly payment due date, depending on our risk-based assessment of
the customer’s likelihood of payment during early stages of delinquency. If a customer has authorized us to do so, we may also send
automated text message reminders at various stages of delinquency and our collectors may also choose to contact a customer via text message
instead of, or in addition to, via telephone. Our customers can contact us via a toll-free number where they may choose to speak with
a collector or to use our automated voice response system to access information about their account or to make a payment. They may respond
to our collector’s text messages or chat with one of our collectors while logged into our website. Our contact priorities may be
based on the customers’ physical location, stage of delinquency, size of balance or other parameters. Our collectors inquire of the customer
the reason for the delinquency and when we can expect to receive the payment. The collector attempts to get the customer to make a payment
or a promise for the payment for a time generally not to exceed one week from the date of the call. If the customer makes such a promise,
the account is routed to a promise queue and is not contacted until the outcome of the promise is known. If the payment is made by the
promise date and the account is no longer delinquent, the account is routed out of the collection system. If the payment is not made,
or if the payment is made, but the account remains delinquent, the account is returned to a collector’s queue for subsequent contacts.
Contracts originated since January 2018 are accounted for at fair value and the economic impact of late payments is incorporated into
the estimated net yield on those contracts.

If a customer fails to make
or keep promises for payments, or if the customer is uncooperative or attempts to evade contact or hide the vehicle, a supervisor will
review the collection activity relating to the account to determine if repossession of the vehicle is warranted. Generally, such a decision
will occur between the 60th and 90th day past the customer’s payment due date, but could occur sooner or later, depending on the specific
circumstances. Contracts originated since January 2018 are accounted for at fair value and the economic impact of repossessions is incorporated
into the estimated net yield on those contracts.

Column 1Column 2
7

If we elect to repossess the
vehicle, we assign the task to an independent national repossession service. Such services are licensed and/or bonded as required by law.
Upon repossession it is stored until it is picked up by a wholesale auction that we designate, where it is kept until sold. Prior to sale,
the customer has the right to redeem the vehicle by paying the contract in full. In some cases, we may return the vehicle to the customer
if they pay all, or what we deem to be a sufficient amount, of the past due amount. Financed vehicles that have been repossessed are generally
resold through unaffiliated automobile auctions, which are attended principally by car dealers. Net liquidation proceeds are applied to
the customer’s outstanding obligation under the automobile contract. Such proceeds usually are insufficient to pay the customer’s obligation
in full, resulting in a deficiency. In most cases we will continue to contact our customers to recover all or a portion of this deficiency
for up to several years after charge-off. From time to time, we sell certain charged off accounts to unaffiliated purchasers who specialize
in collecting such accounts.

We generally charge off the
balance of any contract by the earlier of the end of the month in which the automobile contract becomes five scheduled installments past
due or, in the case of repossessions, the month after we receive the proceeds from the liquidation of the financed vehicle or if the vehicle
has been in repossession inventory for more than three months. In the case of repossession, the amount of the charge-off is the difference
between the outstanding principal balance of the defaulted automobile contract and the net repossession sale proceeds.

Credit Experience

Our primary method of monitoring
ongoing credit quality of our portfolio is to closely review monthly delinquency, default and net charge off activity and the related
trends. Our internal credit performance data consistently show that new receivables have lower levels of delinquency and losses early
in their lives, with delinquencies increasing throughout their lives and incremental losses gradually increasing to a peak around 18 months,
after which they gradually decrease. The weighted average seasoning of our total owned portfolio, represented in the tables below, was
19 months, 17 months, and 19 months as of December 31, 2025, December 31, 2024, and December 31, 2023, respectively. Our financial results
are dependent on the performance of the automobile contracts in which we retain an ownership interest. Broad economic factors such as
recessions and significant changes in unemployment levels influence the credit performance of our portfolio, as does the weighted average
age of the receivables at any given time. The tables below document the delinquency, repossession, and net credit loss experience of all
such automobile contracts that we own as of the respective dates shown.

Column 1Column 2
8

Delinquency, Repossession
and Extension Experience

Delinquency and Extension Experience (1)

Total Managed Portfolio (Excludes Third Party Portfolio)

December 31, 2025December 31, 2024December 31, 2023
Number ofNumber ofNumber of
ContractsAmountContractsAmountContractsAmount
Delinquency Experience(Dollars in thousands)
Gross servicing portfolio (1)212,718$3,778,647201,441$3,490,960179,198$2,970,066
Period of delinquency (2)
31-60 days15,639272,49914,643243,06813,337210,200
61-90 days7,163118,3047,244114,6336,717104,144
91+ days3,80656,2234,47765,0813,25250,610
Total delinquencies (2)26,608447,02626,364422,78223,306364,954
Amount in repossession (3)7,462111,1526,22795,6204,65367,182
Total delinquencies and amount in repossession (2)34,070$558,17832,591$518,40227,959$432,136
Delinquencies as a percentage of gross servicing portfolio12.5%11.8%13.1%12.1%13.0%12.3%
Total delinquencies and amount in repossession as a percentage of gross servicing portfolio16.0%14.8%16.2%14.8%15.6%14.5%
Extension Experience
Contracts with one extension41,504$759,86337,106$654,06736,287$649,551
Contracts with two or more extensions58,326927,98051,279761,81844,543590,804
Total accounts with extensions99,830$1,687,84388,385$1,415,88580,830$1,240,355
(1)All amounts and percentages are based on the amount remaining to be repaid on each automobile contract. The information in the table represents the gross principal amount of all automobile contracts we purchased, including automobile contracts we subsequently sold in securitization transactions that we continue to service. The table does not include certain contracts we have serviced for third parties on which we earn servicing fees only, and have no credit risk.
(2)We consider an automobile contract delinquent when an obligor fails to make at least 90% of a contractually due payment by the following due date, which date may have been extended within limits specified in the servicing agreements. The period of delinquency is based on the number of days payments are contractually past due. Automobile contracts less than 31 days delinquent are not included. The delinquency aging categories shown in the tables reflect the effect of extensions.
(3)Amount in repossession represents the contract balance on financed vehicles that have been repossessed but not yet liquidated.
Column 1Column 2
9

Net Credit Loss Experience (1)

Total Managed Portfolio (Excludes Third Party Portfolio)

Year Ended December 31,
202520242023
(Dollars in thousands)
Average portfolio outstanding$3,693,796$3,209,988$2,913,571
Net charge-offs as a percentage of average portfolio (2)7.8%7.6%6.5%
(1)All amounts and percentages are based on the principal amount scheduled to be paid on each automobile contract contracts. The information in the table represents all automobile contracts we service, excluding certain contracts we have serviced for third parties on which we earn servicing fees only, and have no credit risk.
(2)Net charge-offs include the remaining principal balance, after the application of the net proceeds from the liquidation of the vehicle (excluding accrued and unpaid interest) and amounts collected after the date of charge-off, including some recoveries which have been classified as other income in the accompanying financial statements.

Extensions

In certain circumstances we
will grant obligors one-month payment extensions to assist them with temporary cash flow problems. In general, an obligor will not be
permitted more than two such extensions in any 12-month period and no more than eight over the life of the contract. The only modification
of terms is to advance the obligor’s next due date, generally by one month, though in some cases we may permit a longer extension,
and in any case an advance in the maturity date corresponding to the advance of the due date. There are no other concessions such as a
reduction in interest rate, forgiveness of principal or of accrued interest. Accordingly, we consider such extensions to be insignificant
delays in payments.

The basic question in deciding to grant an extension
is whether we will (a) be delaying an inevitable repossession and liquidation or (b) risk losing the vehicle as a result of not being
able to locate the obligor and vehicle. In both of those situations, the loss would likely be higher than if the vehicle had been repossessed
without the extension. The benefits of granting an extension include minimizing current losses and delinquencies, minimizing lifetime
losses, getting the obligor’s account current (or close to it) and building goodwill with the obligor so that he might prioritize
us over other creditors on future payments. Our servicing staff are trained to identify when a past due obligor is facing a temporary
problem that may be resolved with an extension.

The credit assessment for granting an extension
is initially made by our collector, who bases the recommendation on the collector’s discussions with the obligor. In such assessments
the collector will consider, among other things, the following factors: (1) the reason the obligor has fallen behind in payments; (2)
whether or not the reason for the delinquency is temporary, and if it is, have conditions changed such that the obligor can begin making
regular monthly payments again after the extension; (3) the obligor’s past payment history, including past extensions if applicable; and
(4) the obligor’s willingness to communicate and cooperate on resolving the delinquency. If the collector believes the obligor is
a good candidate for an extension, he must obtain approval from his supervisor, who will review the same factors stated above prior to
offering the extension to the obligor. During 2020 we incorporated an algorithmic extension score card which provides our staff with an
objective and quantitative assessment of whether or not a obligor is a good candidate for an extension, based on the current circumstances
of the account. The extension score card was developed by our internal risk management team and is derived from the post-extension performance
of accounts in our managed portfolio.

Column 1Column 2
10

After receiving an extension,
an account remains subject to our normal policies and procedures for interest accrual, reporting delinquency and recognizing charge-offs.
We believe that a prudent extension program is an integral component to mitigating losses in our portfolio of sub-prime automobile receivables.
The table below summarizes the status, as of December 31, 2025, for accounts that received extensions from 2014 through 2024:

Period of Extension# of Extensions GrantedActive or Paid Off at December 31, 2025% Active or Paid Off at December 31, 2025Charged Off 6 Months After Extension% Charged Off 6 Months After ExtensionCharged Off = 6 Months After Extension% Charged Off = 6 Months After ExtensionAvg Months to Charge Off Post Extension
201425,77310,41740.4%14,48956.2%8703.4%25
201553,31921,92941.1%30,05956.4%1,3312.5%26
201680,89734,90443.1%43,01653.2%2,9773.7%26
2017133,84754,63040.8%68,37851.1%10,8398.1%23
2018121,53155,60645.8%53,74544.2%12,18010.0%20
201971,54840,51756.6%23,12132.3%7,91011.1%19
202083,17054,03265.0%24,88629.9%4,2525.1%23
202147,01031,62267.3%14,15230.1%1,2362.6%23
202256,14235,11862.6%19,07034.0%1,9543.5%19
202383,11353,50064.4%26,35431.7%3,2593.9%16
202490,48471,62279.2%16,22117.9%2,6412.9%11

We view these results as a
confirmation of the effectiveness of our extension program. We consider accounts that have had extensions and were active or paid off
as of December 31, 2025, to be successful. Successful extensions result in continued payments of interest and principal (including payment
in full in many cases). Without the extension, however, the account may have defaulted, and we would have likely incurred a substantial
loss and no additional interest revenue.

For extension accounts that
ultimately charged off, we consider accounts that charged off more than six months after the extension to be at least partially successful.
In such cases, despite the ultimate loss, we received additional payments of principal and interest that otherwise we would not have received.

Additional information about our extensions is provided in the tables
below:

For the Year Ended
December 31, 2025December 31, 2024December 31, 2023
Average number of extensions granted per month9,1837,5406,926
Average number of outstanding accounts210,100189,460176,438
Average monthly extensions as % of average outstanding accounts4.4%4.0%3.9%
Column 1Column 2
11
December 31, 2025December 31, 2024December 31, 2023
Number ofNumber ofNumber of
ContractsAmountContractsAmountContractsAmount
(Dollars in thousands)
Contracts with one extension41,504$759,86337,106$654,06736,287$649,551
Contracts with two extensions24,171421,36322,452382,30119,335326,552
Contracts with three extensions14,963246,17513,300214,19410,109133,207
Contracts with four extensions9,490146,7777,46299,0716,78467,735
Contracts with five extensions5,75477,8844,64543,2645,19742,734
Contracts with six or more extensions3,94835,7813,42022,9883,11820,576
99,830$1,687,84388,385$1,415,88580,830$1,240,355
Gross servicing portfolio (Excludes Third Party Portfolio)212,718$3,778,647201,441$3,490,960179,198$2,970,066

Non-Accrual Receivables

It is not uncommon for our
obligors to fall behind in their payments. However, with the diligent efforts of our servicing staff and systems for managing our collection
efforts, we regularly work with our customers to resolve delinquencies. Our staff is trained to employ a counseling approach to assist
our customers with their cash flow management skills and help them to prioritize their payment obligations to avoid losing their vehicle
to repossession. Through our experience, we have learned that once a contract becomes greater than 90 days past due, it is more likely
than not that the delinquency will not be resolved and will ultimately result in a charge-off. Contracts originated since January 2018
are accounted for at fair value and the economic impact of late payments is incorporated into the estimated net yield on those contracts.

Securitization of Automobile Contracts

Throughout the period for which
information is presented in this report, we have purchased automobile contracts with the intention of financing them on a long-term basis
through securitizations, and on an interim basis through warehouse credit facilities. All such financings have involved identification
of specific automobile contracts, sale of those automobile contracts (and associated rights) to one of our special-purpose subsidiaries,
and issuance of asset-backed securities to be purchased by institutional investors. Depending on the structure, these transactions may
be accounted for under generally accepted accounting principles as sales of the automobile contracts or as secured financings.

When structured to be treated
as a secured financing for accounting purposes, the subsidiary is consolidated with us. Accordingly, the sold automobile contracts and
the related debt appear as assets and liabilities, respectively, on our consolidated balance sheet. We then periodically (i) recognize
interest and fee income on the contracts, (ii) recognize interest expense on the securities issued in the transaction and (iii) record
as expense a provision for credit losses on the contracts. Effective January 1, 2018, we adopted the fair value method of accounting for
finance receivables acquired on or after that date. For these receivables, we recognize interest income on a level yield basis using that
internal rate of return as the applicable interest rate. We do not record an expense for provision for credit losses on these receivables
because such credit losses are included in our computation of the appropriate level yield.

Since 1994 we have conducted
107 term securitizations of automobile contracts that we originated under our regular programs. As of December 31, 2025, 19 of those securitizations
are active and all are structured as secured financings. We generally conduct our securitizations on a quarterly basis, near the beginning
of each calendar quarter, resulting in four securitizations per calendar year.

Column 1Column 2
12

Our recent history of term securitizations is summarized
in the table below:

Recent Asset-Backed Securitizations
$ in thousands
PeriodNumber of Term SecuritizationsAmount of Receivables
201941,014,124
20203741,867
202141,145,002
202241,537,383
202341,352,114
202441,533,854
202541,727,785

From time to time we have
also completed financings of our residual interests in other securitizations that we and our affiliates previously sponsored. On June
30, 2021, we completed a $50.0 million securitization of residual interests from previously issued securitizations. In this residual interest
financing transaction, qualified institutional buyers purchased $50.0 million of asset-backed notes secured by residual interests in three
CPS securitizations consecutively conducted from January 2018 through July 2018, and an 80% interest in a CPS affiliate that owns the
residual interests in the eight CPS securitizations conducted from October 2018 through September 2020. The sold notes (“2021-1
Notes”), issued by CPS Auto Securitization Trust 2021-1, consist of a single class with a coupon of 7.86%. As of December 31, 2025,
the notes had a principal balance of $31.2 million.

On March 31, 2024, we completed
a residual interest financing of our residual interests from previously issued securitizations in the amount of $50.0 million. In
this residual interest financing transaction, qualified institutional buyer purchased $50.0 million of asset-backed notes secured by an
80% interest in a CPS affiliate that owns the residual interests in five CPS securitizations issued from January 2022 through January
2023. The sold notes (“2024-1 Notes”), issued by CPS Auto Securitization Trust 2024-1, consist of a single class with a coupon
of 11.50%. As of December 31, 2025, the notes had a principal balance of $49.8 million.

On March 20, 2025, we completed
a residual interest financing of our residual interests from previously issued securitizations in the amount of $65.0 million. In
this residual interest financing transaction, qualified institutional buyer purchased $65.0 million of asset-backed notes secured by an
80% interest in a CPS affiliate that owns the residual interests in five CPS securitizations issued from October 2023 through September
2024. The sold notes (“2025-1 Notes”), issued by CPS Auto Securitization Trust 2025-1, consist of a single class with a coupon
of 11.00%. As of December 31, 2025, the notes had a principal balance of $63.5 million.

Generally, prior to a securitization
transaction we fund our automobile contract acquisitions primarily with proceeds from warehouse credit facilities. Our current short-term
funding capacity is $702.5 million, comprising three credit facilities. The first credit facility was established in May 2012. This facility
was most recently renewed in July 2024, extending the revolving period to July 2026, with an optional amortization period through July
2027. In addition, the capacity was increased from $200 million to $335 million in December 2024.

In November 2015, we entered
into a $100 million facility with Ares Agent Services, L.P. In June 2022, we increased the capacity of our credit agreement from $100
million to $200 million. This facility was most recently renewed in March 2024, extending the revolving period to March 2026, followed
by an amortization period to March 2028.

In October 2025, we entered
into a new $167.5 million facility. This facility has a two year revolving period to October 2027, with an optional amortization period
through April 2029.

Column 1Column 2
13

In a securitization and in
our warehouse credit facilities, we are required to make certain representations and warranties, which are generally similar to the representations
and warranties made by dealers in connection with our purchase of the automobile contracts. If we breach any of our representations or
warranties, we may be required to repurchase the automobile contract at a price equal to the principal balance plus accrued and unpaid
interest. We may then be entitled under the terms of our dealer agreement to require the selling dealer to repurchase the contract at
a price equal to our purchase price, less any principal payments made by the customer. Subject to any recourse against dealers, we will
bear the risk of loss on repossession and resale of vehicles under automobile contracts that we repurchase.

Whether a securitization is
treated as a secured financing or as a sale for financial accounting purposes, the related special purpose subsidiary may be unable to
release excess cash to us if the credit performance of the securitized automobile contracts falls short of pre-determined standards. Such
releases represent a material portion of the cash that we use to fund our operations. An unexpected deterioration in the performance of
securitized automobile contracts could therefore have a material adverse effect on both our liquidity and results of operations, regardless
of whether such automobile contracts are treated as having been sold or as having been financed.

Certain of our warehouse credit
facilities and residual interest financings contain various financial covenants requiring certain minimum financial ratios. Such covenants
include maintaining minimum levels of liquidity and net worth and not exceeding maximum leverage levels. In addition, certain securitization
and non-securitization related debt contain cross-default provisions that would allow certain creditors to declare a default if a default
occurred under a different facility. As of December 31, 2025, we were in compliance with all such covenants.

Competition

The automobile financing business
is highly competitive. We compete with several national, regional and local finance companies with operations similar to ours. In addition,
competitors or potential competitors include other types of financial services companies, such as banks, leasing companies, credit unions
providing retail loan financing and lease financing for new and used vehicles, and captive finance companies affiliated with major automobile
manufacturers. Many of our competitors and potential competitors possess substantially greater financial, sales, technical, personnel
and other resources than we do. Moreover, our future profitability will be directly related to the availability and cost of our capital
in relation to the availability and cost of capital to our competitors. Our competitors and potential competitors include far larger,
more established companies that have access to capital markets for unsecured commercial paper and investment grade-rated debt instruments
and to other funding sources that may be unavailable to us. Many of these companies also have long-standing relationships with dealers
and may provide other financing to dealers, including floor plan financing for the dealers’ purchase of automobiles from manufacturers,
which we do not offer.

We believe that the principal
competitive factors affecting a dealer’s decision to offer automobile contracts for sale to a particular financing source are the monthly
payment amount made available to the dealer’s customer, the purchase price offered for the automobile contracts, the timeliness
of the response to the dealer upon submission of the initial application, the amount of required documentation, the consistency and timeliness
of purchases and the financial stability of the funding source. While we believe that we can obtain from dealers sufficient automobile
contracts for purchase at attractive prices by consistently applying reasonable underwriting criteria and making timely purchases of qualifying
automobile contracts, there can be no assurance that we will do so.

Regulation

Numerous federal and state
consumer protection laws, including the federal Truth-In-Lending Act, the federal Equal Credit Opportunity Act, the federal Fair
Debt Collection Practices Act and the Federal Trade Commission Act, regulate consumer credit transactions. These laws mandate certain
disclosures with respect to finance charges on automobile contracts and impose certain other restrictions. In most states, a license is
required to engage in the business of purchasing automobile contracts from dealers. In addition, laws in a number of states impose limitations
on the amount of finance charges that may be charged by dealers on credit sales. The so-called Lemon Laws enacted by various states provide
certain rights to purchasers with respect to automobiles that fail to satisfy express warranties. The application of Lemon Laws or violation
of such other federal and state laws may give rise to a claim or defense of a customer against a dealer and its assignees, including us
and those who purchase automobile contracts from us. The dealer agreement contains representations by the dealer that, as of the date
of assignment of automobile contracts, no such claims or defenses have been asserted or threatened with respect to the automobile contracts
and that all requirements of such federal and state laws have been complied with in all material respects. Although a dealer would be
obligated to repurchase automobile contracts that involve a breach of such warranty, there can be no assurance that the dealer will have
the financial resources to satisfy its repurchase obligations. Certain of these laws also regulate our servicing activities, including
our methods of collection.

Column 1Column 2
14

We are subject to supervision
and examination by the Consumer Financial Protection Bureau (the “CFPB”), a federal agency created by the Dodd-Frank Wall
Street Reform and Consumer Protection Act (the “Dodd-Frank Act”). The CFPB has rulemaking, supervisory and enforcement authority
over “non-banks,” including us. The CFPB is specifically authorized, among other things, to take actions to prevent companies
from engaging in “unfair, deceptive or abusive” acts or practices in connection with consumer financial products and services,
and to issue rules requiring enhanced disclosures for consumer financial products or services. The CFPB also has authority
to interpret, enforce and issue regulations implementing enumerated consumer laws, including certain laws that apply to us.

The Dodd-Frank Act and related
regulations are likely to affect our cost of doing business, may limit or expand our permissible activities, may affect the competitive
balance within our industry and market areas and could have a material adverse effect on us.

In addition to the CFPB, other
state and federal agencies have the ability to regulate aspects of our business. For example, the Dodd-Frank Act provides a mechanism
for state Attorneys General to investigate us. In addition, the Federal Trade Commission has jurisdiction to investigate aspects of our
business. We expect that regulatory investigation by both state and federal agencies will continue, and there can be no assurance that
the results of such investigations will not have a material adverse effect on us.

We believe that we are currently
in material compliance with applicable statutes and regulations; however, there can be no assurance that we are correct, nor that we will
be able to maintain such compliance. The past or future failure to comply with applicable statutes and regulations could have a material
adverse effect on us. Furthermore, the adoption of additional statutes and regulations, changes in the interpretation and enforcement
of current statutes and regulations or the expansion of our business into jurisdictions that have adopted more stringent regulatory requirements
than those in which we currently conduct business could have a material adverse effect on us. In addition, due to the consumer-oriented
nature of our industry and the application of certain laws and regulations, industry participants are regularly named as defendants in
litigation involving alleged violations of federal and state laws and regulations and consumer law torts, including fraud. Many of these
actions involve alleged violations of consumer protection laws. A significant judgment against us or within the industry in connection
with any such litigation could have a material adverse effect on our financial condition, results of operations or liquidity.

Human Capital

We rely on our employees for
everything we do. To make our business work, we seek to supply employees with the tools and knowledge they need to succeed. In addition
to new hire training, we provide mentor programs and management workshops. We offer an education costs assistance program to help with
college tuition and costs incurred to obtain job related certifications and licenses.

Workforce Allocation and
Diversity We had 928 employees as of December 31, 2025. Our employee population was 66% female, and 71% self-identified as ethnically
diverse (defined as all EEOC classifications other than white). Broken out by function, our human capital was allocated thus: 15 were
senior management personnel; 545 were servicing personnel; 182 were automobile contract origination personnel; 118 were sales personnel
(98 of whom were sales representatives); 68 were various administrative personnel including human resources, legal, accounting and systems
or on leave.

Compensation and benefits
We offer a total rewards package, which includes competitive compensation, incentives, and comprehensive benefits that will attract, retain,
and motivate talent within our organization. Our compensation and benefits package includes competitive pay, healthcare, mental health,
retirement benefits, as well as paid time off and holidays, disability benefits, and volunteer time off, along with other benefits and
employee resources. We offer performance pay to help enhance career development.

Employee Engagement
Our means of evaluating our human capital resources include, on an individual basis, annual performance reviews and annual meetings with
senior management on or close to the employee’s anniversary date.  Most departments meet one-on-one with employees monthly
to discuss performance, suggestions, and concerns. On an aggregate basis, we distribute new hire surveys and host department round table
meetings. The feedback from the meetings and survey results are reviewed by senior management and used to assist in reviewing our human
capital strategies, programs, and practices. Our COO holds town hall meetings to provide company-wide updates and conduct open Q&A
for all employees. We foster collaboration through charity committees which plan events to raise funds and/or provide resources to various
501(c)(3) organizations in our communities. We also offer paid community service time. Metrics used in human capital management include
average employee tenure and annual turnover rate. We believe that our relations with our employees are good. We are not a party to any
collective bargaining agreement.