On customer service operations:
We operate customer service centers globally, which are supplemented by co-sourced arrangements.
AMAZON COM INC (AMZN) single-company analysis
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Back to AMZN company profile. Existing company-page SVG figures remain the source for financial time-series context.
Business & segments
On customer sets by segment:
In each of our segments, we serve our primary customer sets, consisting of consumers, sellers, developers, enterprises, content creators, advertisers, and employees.
Financial profile
The values below are templated from verified SEC companyfacts-derived facts. The embedded SVG figures show selected annual series from the same facts.
Reported revenue: 716,924,000,000
Operating margin: 11.16%
Free cash flow: 7,695,000,000
Revenue scale is shown from verified SEC companyfacts. Revenue: 716,924,000,000
Operating margin is shown from verified SEC companyfacts. Operating margin: 11.16%
Net margin is shown from verified SEC companyfacts. Net margin: 10.83%
Free cash flow is computed from verified operating cash flow and capital expenditure facts. Free cash flow: 7,695,000,000
Capital expenditures are shown as reported payment magnitude from verified SEC companyfacts. Capital expenditures: 131,819,000,000
Share buybacks are shown as reported cash outflow magnitude from verified SEC companyfacts. Share buybacks: 0.00
| Metric | Value | Fiscal year | Period end | Source |
|---|---|---|---|---|
| Capital expenditures | 131,819,000,000 | 2025 | 2025-12-31 | USD |
| Free cash flow | 7,695,000,000 | 2025 | 2025-12-31 | USD |
| Net income | 77,670,000,000 | 2025 | 2025-12-31 | USD |
| Net margin | 10.83% | 2025 | 2025-12-31 | Percent |
| Operating cash flow | 139,514,000,000 | 2025 | 2025-12-31 | USD |
| Operating income | 79,975,000,000 | 2025 | 2025-12-31 | USD |
| Operating margin | 11.16% | 2025 | 2025-12-31 | Percent |
| Revenue | 716,924,000,000 | 2025 | 2025-12-31 | USD |
Stated strategy
On longer-term strategic initiatives:
Increases in operating income primarily result from increases in sales of products and services and efficiently managing our operating costs, partially offset by investments we make in longer-term strategic initiatives, including capital expenditures focused on improving the customer experience.
On technology and infrastructure investment:
Our technology and infrastructure investment and capital spending projects often support a variety of product and service offerings due to geographic expansion and the cross-functionality of our systems and operations.
On share-dilution management:
We seek to efficiently manage shareholder dilution while maintaining the flexibility to issue shares for strategic purposes, such as financings, acquisitions, and aligning employee compensation with shareholders’ interests.
Key idiosyncratic risks
On digital-rights management:
Our digital content offerings depend in part on effective digital rights management technology to control access to digital content.
On demand softening:
A softening of demand, whether caused by changes in customer preferences or a weakening of the U.S. or global economies, may result in decreased revenue or growth.
Recent developments
On financing cash flows:
Cash provided by (used in) financing activities was $(11.8) billion and $9.7 billion in 2024 and 2025.
On cash-flow movement:
Cash provided by (used in) operating activities was $115.9 billion and $139.5 billion in 2024 and 2025.
On foreign-subsidiary cash balances:
As of December 31, 2025, cash, cash equivalents, and marketable securities held by foreign subsidiaries were $7.1 billion.
On financing cash inflows:
Cash inflows from financing activities resulted from proceeds from short-term debt, and other and long-term-debt of $5.1 billion and $25.0 billion in 2024 and 2025.